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WRITTEN REPORT
CUSTOMER SATISFACTION:
total customer, whose reported experience with a firm, its product or its services exceed
Key points:
Giving compliments
3) Handles complaints, resolves them , and uses complaint information for quality
They are valuable members of the organization and they must feel
Communicating the company’s vision with the employees will make them
feel a part of the company. It can help them align their goals with those of the
company.
team parties, take them out for a team lunch or dinner and other ways
To better understand employees: the company must know what they feel