ATC WARNING MESSAGES
Warning messages
ACCESS TO DOCUMENT DENIED
ALL PASSENGERS/SEGMENTS ALREADY
TICKETED
ATC FO MODIFIED-TTP RESTRICTED
ATC FO NOT PRESENT – TTP RESTRICTED
AMADEUS TICKET CHANGER NOT
AUTHORIZED - TICKET ALREADY RE-
ISSUED
CAT 31 NOT FILED
CHECK PASSENGER ASSOCIATION
CHECK FORMAT
CHECK SEGMENT NUMBER
COUPON NOT INCLUDED IN FARE CALC
CREDIT CARD NOT VALID FOR THIS
NEGOTIATED FARE
Explanation
ATC does not have to the e-ticket data
base.
The tickets that you try to reissue are
already reissued
or
The tickets that you try to reissue were
reissued before.
The FO line is adjusted after you used
ATC.
The FO line is not in the PNR
The tickets were reissued before.
You used ATC for more passengers at
the same time.
The fare is not loaded in system
The passenger that you are trying to do
the reissue for is in a TST with other
passengers.
Original fare calculation was entered
wrong – ATC cannot read it.
Or: Number in ATC input does not
correspond to FA line in PNR.
The fare calculation does not comply
with IATA standards
The type of fare does not allow a credit
card (but only for original issue)
Solution
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
Make sure that the reissue was done for the correct itinerary
or
If the reissue is still needed, you must specify your entry. Use, e.g.:
TTP/P1 = select the passenger number
TTP/S4-5 = select the flight segments
TTP/P1/S4-5 = select the passenger number and flight segments
TTP/T1 = select the TST number
Remove:
- the new TST with e.g. TTE/T1
- the FO line
and use ATC again.
Remove:
- the new TST with e.g. TTE/T1
- the FO line
and use ATC again.
Select the ticket number or the passenger number. Use e.g.:
FXQ/S4-5/T7 or
FXQ/S4-5/P1
If ATC does not work, send the PNR to F&T for reissue or for a
recalculation.
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation
Select the passenger number e.g. FXQ/P1
or
Remove the old TST and use ATC again.
Calculate manually.
Or: Check the FA line and correct entry.
Remove ARNK segment, ER, repeat ATC entry. If still no result then the
TST must be built manually →Queue to F&T for manual calculation
You cannot use ATC.
Send the PNR to F&T for recalculation or reissue.
You cannot use ATC.
Send the PNR to F&T for recalculation or reissue.
 Warning messages
DISCREPANCY BETWEEN FB AMOUNT(S)
AND TICKET TOTAL(S)
DOCUMENT BEING EXCHANGED IS NON
EXCHANGEABLE
DOCUMENT NUMBER NOT PRIMARY
ERROR MESSAGE NOT FOUND
FARE/TAX MUST BE REFUNDED - SEE TST
AFTER FXO/FXQ
FARE CALCULATION NOT VALID FOR ATC
TRANSACTION
FARE ELEMENT ALREADY EXISTS FOR
PASSENGER/SEGMENT
FARE QUOTE SERVER DOWN RETRY IN 2
MINS
FO ALREADY EXISTING FOR SELECTED
PASSENGER PLEASE CANCEL PRIOR
TO RE-ISSUE
FUTURE DATE TKTNG NOT PERMITTED
INVALID COMMISSION
PERCENTAGE/AMOUNT –T 2
INVALID COUPON STATUS FOR ATC
TRANSACTION
INVALID FARE ELEMENT
INVALID/ PAST DATE SEGMENT
INVALID TICKET/COUPON STATUS
Explanation
The FP element includes an amount
that is different from the amount in the
TST.
Ticket has been exchanged before
involuntarily
This is a conjunction ticket.
Technical error
There is a residual value. This means
that the customer will receive
a balance MCO.
ATC cannot recognize the e-ticket
record and fare or Amadeus cannot
interpret the fare calculation of the e-
ticket record or of the reporting data
base.
There is already an FO or an FPO
element in the PNR.
This is a technical error.
There is an FO element in the PNR from
a reissue that was done before.
You used the original date of issue to
give the PNR a price e.g. FXQ/R,DATE.
The FM-line was inserted incorrectly
and therefore TTP is not possible
The coupons status of the ticket that
you want to reissue is not open (O).
You tried ATC on flight segments that
are flown.
Flight is operated by another carrier
Solution
Remove the amount from the FP element. To know how to add the form of
payment, go to: General QRG  ATC  4.5 How to add the form of
payment
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
Add the first ticket number of the conjunction tickets in your
FXF/FXQ entry.
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
If you see a residual value in the TQR, the customer will receive
an EMD for residual value. To know more, go to: General QRG – ATC – 1.2
What is an ATC EMD for residual value?
Send the PNR to F&T for reissue or for a recalculation.
Remove all the old FO/FPO elements, and store FXQ again.
Try again later.
Remove the old FO element and use ATC again.
Use FXQ/S4-5 and the historical entry.
Delete the FM-line
Open the e-ticket to see the status.
If the status is on C (check-in), you must offload the passenger before you
can use ATC.
If the status is on E (exchange), you cannot apply ATC.
Look if the ticket is reissued or
make sure you have the correct ticket number in your entry.
Remove the FV element and store FXI again.
Select the flight segments. Use e.g.:
FXQ/S3-5
Not possible to use ATC and to change the flight status from A to O with
the TWA/GAC… entry.
Send passenger to the airport for the change.
NEED ORIGINAL ISSUE TICKET The PNR is missing a FO element. Use FO*L25 to create a FO element of the ticket you need to exchange
NUMBER
 Warning messages
INVALID TICKETING CARRIER
MISSING TICKET DATA FOR ATC AFTER
ATC INVOLUNTARY CHANGE
NEED TST
NEED TOUR CODE
NO DATA IN SERVICE PREFERENCE TABLE
FOR VALIDATING CARRIER
NO FARE FOR BOOKING CODE-TRY OTHER
PRICING OPTION
Explanation
The original ticket was issued with the
ticket stock of another carrier e.g. AF.
You can find the validating carrier in the
FV line in the PNR:
e.g. FV AF.
If you want to reissue on KL ticket
stock, you must specify this.
An involuntary schedule change was
previously done on this PNR
You must have a TST before you can
reissue a ticket.
The original fare is a negotiated fare
issued with a tour code.
The validating carrier is not in the PNR.
The booking class you used is not
correct.
Solution
Adjust the validating carrier line.
E.g.:
Remove the FV AF from the PNR:
XE## (## is the FV line number)
Add a new FV line with:
FV KL
Now you can continue with the reissue.
Send the PNR to F&T for manual recalculation.
To issue the ticket use:
TTP/T1 = select the TST number
TTP/P1 = select the passenger number
TTP/S4-5 = select the flight segments
TTP/P1/S4-5 = select the passenger number and flight segments
You need to add the tour code in the PNR. You can find the original tour
code in the PNR or in the PNR history. If you cannot find the tour code add:
FT*AFKL FARE or
FT*IT
FT*BT
Add the validating carrier with the entry FV KL, before you use FXQ.
If this does not solve the problem, do this:
→ If it is a date change only with a penalty fee - no fare/tax difference →
Give the customer the total price, take the payment details and queue PNR
to F&T manual reissue 30c8.
→ If it is a change with penalty fee/fare and tax difference → Send the
PNR to the F&T fare calculation queue 5c1.
Make sure you used the original booking class or
if the fare changes make sure to use the correct applicable class for the
new itinerary (check all the fare rules e.g. min/max, AP, SR, FQS for other
airlines)
 Warning messages
NO FARES/RBD/CARRIER/PASSENGER
TYPE
NO VALID FARE/RULE COMBINATIONS
FOR PRICING
NEED OLD XF BREAKDOWN
ORIGINAL FARE CALC MANUALLY
MODIFIED-REISSUE FORBIDDEN
ORIGINAL FARE CONDITIONS NOT
FOUND
ORIGINAL TAXES NOT GUARANTEED *4*
ORIGINAL TICKET NOT GUARANTEED *4*
PLS UPDATE TST/NAME CHANGE
PREVIOUS TST EXISTS/SEGMENT
OVERLAP
Warning messages
PROVIDE TICKET NUMBER TO EXCHANGE
Explanation
Not all the correct fare conditions or
booking classes are applied.
The fares that you try to combine are
not possible
or
The booking class you try to combine is
not correct.
There is no XF tax in the new TST
or
There is double XF tax in the new TST.
The original ticket was issued manually,
e.g. the fare was forced.
The system cannot open the pricing
information from the original ticket.
Pricing information can be fare amount,
fare basis, passenger type code or
corporate code.
The system cannot open the taxes from
the original ticket.
The original ticket was issued in
another GDS, or the original ticket was
issued with a manual TST.
The TST is ‘flagged’ as something
changed → it shows PC on the top.
The old TST for the same flights is still
in the PNR.
Explanation
There are more FA lines in the PNR.
Solution
Read all the fare rules and the correct booking class rules.
Make sure you used the original booking class.
If you did apply the correct rules and booking classes but ATC does not
work, send the PNR to F&T for reissue or for a recalculation.
Make sure the fares are combinable.
e.g. outbound on KL and inbound on AF.
or
Make sure you used the original booking class or
if the fare changes make sure to use the correct applicable class for the
new itinerary (check all the fare rules e.g. min/max, AP, CO, SR, FQS for
other airlines)
You cannot reissue the ticket.
Send the PNR to F&T for reissue
or
If F&T is closed or if the departure is in three hours, ask your mentor to do
the reissue.
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
ATC can ignore this message and work.
If ATC does not work, send the PNR to F&T for reissue or for a
recalculation.
ATC can ignore this message and work.
If ATC does not work, send the PNR to F&T for reissue or for a
recalculation.
Remove the flag: TTF/ALL
Remove the old TST before you use FXQ.
Solution
Select the:
- Ticket line number e.g. FXQ/T7

PRICED WITH VALIDATING CARRIER KL –
REPRICE IF DIFFERENT VC
PRICING OVERRIDE USED *V*
REISSUE NOT ALLOWED
REISSUE PROVISIONS NOT FOUND/
CHECK PRICING OPTIONS
REQUESTED CHANGE NOT ALLOWED BY
CARRIER
TKT NOT ELIGIBLE TO MULTIPLE REISSUE
AFT DEP WITH ATC
TST SEGMENT OVERLAP
TKTS WITH SAME PTC BUT DIFFERENT
PRICINGS - TRY SEPARATELY
PLEASE SELECT COUPON TO CHANGE
The system gives a price for a booking
that was made with KLM and the ticket
was issue on KLM ticket stock.
KLM is the “validating carrier”.
You used the original date of issue to
give the PNR a price e.g. FXQ/R,DATE.
The ticket is not changeable
or
This is a negotiated fare.
ATC cannot find the original fare or the
original fare conditions, e.g. the initial
ticket was issued with a forced quote or
a negotiated fare.
The ticket is not changeable. →If DL
flight, check here.
The ticket has been reissued more than
once after departure
The original TST is still in the PNR.
In the PNR there are different
passenger types (PTC) or there are
separate TSTs with a different total
amount.
This is a paper ticket, e.g. INF paper
ticket.
or add the ticket number e.g.
FXQ/TKT074-2481234567
Just informative.
Use FXQ/S4-5 and the historical entry.
Read the fare notes *PE.
If the ticket is changeable or it the ticket has a negotiated fare, send the
PNR to F&T for reissue or for a recalculation.
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
Read the fare notes *PE.
Send to F&T for manual calculation.
Remove the original TST with: TTE/T1 or TTE/ALL
Use FXQ per passenger e.g. FXQ/P1
Send to F&T for manual calculation.
You must add the coupon number of the paper ticket. The coupon number
of a paper ticket is shown with a C.
e.g.
FXQ/T17*27C12
T17 = ticket line number
27 = the last two digits of ticket number
C12 = the coupon numbers that you want to reissue. Add all the coupon
numbers. If you want to reissue four coupons, use C1234.
 Warning messages Explanation Solution
UALT0001E 10.49.33 Time-Out on Technical error. Do these steps:
Altea router, terminal 612533, entry: 1. Remove the FP element.
TTP/T 2. Add the form of payment, CC number and the CVC code, again.
3. Reissue the ticket.

If this workaround does not work, call your mentor.

The mentor will make a new PNR to complete the reissue.
UNABLE TO FARE Technical error You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
UNABLE TO PROCESS Technical error You cannot use ATC.
This can include any other additional messages Send the PNR to F&T for reissue or for a recalculation.
UNKNOWN CRT CITY Ticket has been issued/reissued by You cannot use ATC.
Delta with a fake city code e.g.: Send PNR to F&T for recalculation and/or reissue.
- VJE
- VOB
- VCM
- VNQ
USE PREFERRED CARRIER The validating carrier of the EMD does Example:
not match the office ID that you are in. TSM 1 TYPE P BERKL0210 J7/14MAY 00 INT I EMD-A CARR AF"

Solution:
Use ATC in the correct office ID that you want to use to issue the EMD.

VC CATEGORY NOT FILED BY CARRIER
AIRPORT/CITY CODE NOT IN SYSTEM
QBS
The fare notes do not have the
paragraph VC. VOLUNTARY CHANGES
One of the destinations in the PNR have
an issue with ATC
If you want to issue the EMD in KL office ID it must show CARR KL.
If you want to issue the EMD in AF office ID it must show CARR AF.
You cannot use ATC.
Send the PNR to F&T for reissue or for a recalculation.
Send PNR to F&T for manual handling.

OLD FOP REQUIRED FOP entered as ‘FP’ instead of ‘FPO’ For EMD: Add credit card with TMI/FP-O/CC…
For EMD with netting: TMI/FP-O/CCVI+/CC…
For ticket: Add credit card with FPO/CCVI+/CC…
For more information on FPO entries see here.
YY FARE NOT ELIGIBLE TO AUTOMATIC Ticket contains an IATA fare Recalculation/reissue must be done by F&T.
REISSUE
YY FARES USED – REISSUE MANUALLY Ticket contains an IATA fare Recalculation/reissue must be done by F&T.