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Saint Columban College

Pagadian City

BUSINESS PLAN

Submitted by:
Ferlin P. Abrenica MBA-1
BUSINESS RESEARCH METHODS
(7:30am to 10:30am)

Submitted to:
Glenn F. Eisma, LPT, MBA

Submitted on:
May 25, 2018
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Business Summary

Introduction

Computer shop business is one of the most in demand businesses here in Pagadian City.

Nowadays, internet cafes are really in demand because of the fast changing technology that the

people embraced not only internationally but as well as nationally and locally. Some have their

own laptops and bring it to coffee shops so that they could relax and at the same time prepare

their assignments and paper works. Some use their own laptop and rent for the internet

connection. The people today are very busy and would want to do their jobs faster and rest at the

same time wherein their needs are satisfied and lessen their stress due to busy schedule.

Name of the Firm

The proposed name of the firm is “ALGA CYBER CAFE”. The owner will register the

firm with the Department of Trade and Industry (DTI) and Local Government Unit (LGU)

concerned. The firm will be registered as Sole Proprietorship and soon to become a Corporation.

The business is about computer shop being part of the service industry.

Location

The business will be renting near the public secondary schools and college universities or

the government offices. The target consumers are students, teachers, office workers, and nearby

neighborhood especially those people whose relatives or loved ones are abroad. The two hundred

(200) meter radius requirements as provided in the existing zoning code and other applicable

rules and regulations wherein computer shops and other similar establishments and places of
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amusements should be put up or constructed at least two hundred (200) meters away from the

church, schools, hospitals and other government offices shall be strictly complied with.

Our Product and Services

“ALGA CYBER CAFE” will operate as a standard cyber café where clients are expected

to surf the internet at the speed of light, make internet phone calls, conduct teleconference, and

scan and send documents online. We also engage in the sale of snacks and coffee, operating a

full fledge business center and the sale of data bundle and call cards for various

telecommunication providers.

Our business offering are listed below;

 Providing fast and secured internet browsing services

 Providing cheap and secured international internet calls

 Providing fast and secured teleconference services

 Providing document scanning and photocopy services

 Sale of soft drinks, coffee and snacks

 Sale of call cards, and internet bundles from various telecom service providers

 Providing related internet café advisory and consultancy services

Target Market

The target market is composed of 45% student, 40% neighborhood, 10% office worker

and 5% teacher. The large student and nearby neighborhood population will become an

important part of the “ALGA CYBER CAFE” customer base. The student population continues

to grow with the success of free education by the government programs. These students tend to
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have money and an interest in up-scale social centers. Access to the internet, entertainment, and

the upscale ambiance will attract the students. “ALGA CYBER CAFE” will provide an

opportunity to local and traveling professionals to check their e-mails communications; this will

be an attracting entity for the middle income group and for the residents of Sta. Maria District as

majority of the residents do not have access to the internet at their living places.

SWOT Analysis

The SWOT analysis provides us with an opportunity to examine the internal strengths

and weaknesses “ALGA CYBER CAFE” must address. It also allows us to examine the

opportunities presented as well as potential threats.

Strengths

1. Knowledgeable and friendly staff

2. Modern computer hardware

3. Up-scale ambiance

4. Clear the vision of the market need

Weaknesses

1. A dependence on quickly changing technology

2. Cost factor associated with keeping state-of-the-art hardware

Opportunities

1. Growing population of daily Internet users

2. Social bonds fostered by the new Internet communities

Threats

1. Rapidly falling cost of Internet access

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2. Rising local competitors

Market Needs

As the popularity of internet continues to grow at an exponential rate, easy and affordable

access is quickly becoming a necessity of life. Public wants access to the methods of

communication and volumes of information now available on the internet, and access at a cost

they can afford and in such a way that they are not socially, economically, and politically

isolated.

Market Trends

More than ninety percent of my customers are teenagers and their only objective to get to

these is to get enjoyment.

Questionnaire:

1. How often do you use computer/ internet?

□ Daily, during break

□ Daily, after class or after work

□ Weekends

□ If none above, please specify with number of hours per day: _____

2. What other purposes do you use computers for?

□ Educational purposes e.g. Research

□ Entertainment purposes e.g. Gaming, Social Media & Youtube

□ Personal or Work purposes e.g. Email or Chat

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□ If none above, please specify: _____

3. How important does the usage of computer/internet matter to you?

□ Strongly

□ Sometimes

□ Rarely

□ If not at all, please state the reason why: _____

4. Have you used computer shop before? Are you satisfied with their service?

□ Yes

□ If No, please state the reason why: _____

5. What other services or equipment, AG Computer Shop would like to offer aside from

what is existing?

□ Photocopying, Printing & Scanning

□ Hardbound & Softbound Services

□ Telephone & Fax

□ Food and other amenities. Please specify: _____

Reference(s):

Cruz, Antony. (2010, Feb 06). AC Computer Shop - Business Proposal. 9. 05/11/2019. Retrieved

from https://www.scribd.com/doc/26465650/AC-Computer-Shop-Business-Proposal
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TECHNIQUE FOR AVERAGING

The solution involves the energy consumption of a Back-up UPS and a Computer Desktop.
UPS Energy Consumption = 325W
Computer Set Energy Consumption = 650 W
Total Energy Consumption = 975W
12hrs 1kW 6days 4wks
975W ( )( )( )( )(1month)  280.8kWh
day 1000W wk month

SIMPLE MOVING AVERAGE

Month Php per kWh kWh PhP
January 10.4275 280.8 2,928.04
February 11.2529 280.8 3,159.81
March 11.5326 280.8 3,238.35
April 12.2135 280.8 3,429.55
May 11.149 280.8 3,130.64
June 11.1952 280.8 3,143.61
July 11.2485 280.8 3,158.58
August 11.2529 280.8 3,159.81
September 10.5912 280.8 2,974.01
October 10.5594 280.8 2,965.08
November 10.437 280.8 2,930.71
December 10.2866 280.8 2,888.48
TOTAL 37,106.68

Formula: Simple Moving Average, SMA = Total cost of energy consumption, PhP / Month
Calculation:
SMA = 37,106.68 / 12 = Php 3,092.22 per month

WEIGHTED MOVING AVERAGE

Month Php per kWh kWh Units PhP-Units
January 10.4275 280.8 4 11,712.17
February 11.2529 280.8 5 15,799.07
March 11.5326 280.8 6 19,430.12
April 12.2135 280.8 7 24,006.86
May 11.149 280.8 8 25,045.11
June 11.1952 280.8 9 28,292.51
July 11.2485 280.8 10 31,585.79
August 11.2529 280.8 11 34,757.96
September 10.5912 280.8 12 35,688.11
October 10.5594 280.8 13 38,546.03
November 10.437 280.8 14 41,029.93
December 10.2866 280.8 15 43,327.16
TOTAL 15 349,220.82
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Total Cost of Energy Consumptio n * Units

Formula: Weighted Average Cost, WAV 
Number of Units Avaible for Rent
Calculation:
Php 349,220.82 * Units
WAV   Php 23,281.39
15 Units

EXPONENTIAL SMOOTHING
Month, 2019 Actual (A), Php per kWh Forecast (F), Php per kWh Error (Actual - Forecast)
January 10.4275 10.00 0.43
February 11.2529 10.21 1.04
March 11.5326 10.73 0.80
April 12.2135 11.13 1.08
May 11.149 11.67 -0.52
June 11.1952 11.41 -0.22
July 11.2485 11.30 -0.05
August 11.2529 11.28 -0.02
September 10.5912 11.26 -0.67
October 10.5594 10.93 -0.37
November 10.437 10.74 -0.31
December 10.2866 10.59 -0.30

Formula: Ft = Ft-1 + α (At-1 - Ft-1)

Where:
Forecast for the previous period, Ft-1
Forecast for period t, Ft
Smoothing constant, ranges from .05 to .50, α = 0.5
Actual demand or sales for the previous period, At-1
Calculation:
FFebruary = FJanuary + α (AJanuary- FJanuary) = 10 + 0.5(10.4275 - 10) = 10.21 Php/kWh
FMarch = FFebruary + α (AFebruary- FFebruary) = 10.21 + 0.5(11.2529 - 10.21) = 10.73 Php/kWh
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MARKET PROJECTION

1. Arithmetic Straight Line

Historical Values
2019 Y a Yi-1 Yc Y-Yc (Y-Yc)2
January 11,712.17 - - 11,712.17 0.00 0.00
February 15,799.07 2,874.09 11,712.17 14,586.26 1,212.81 1,470,916.56
March 19,430.12 2,874.09 14,586.26 17,460.35 1,969.78 3,880,018.52
April 24,006.86 2,874.09 17,460.35 20,334.44 3,672.42 13,486,648.63
May 25,045.11 2,874.09 20,334.44 23,208.53 1,836.59 3,373,045.06
June 28,292.51 2,874.09 23,208.53 26,082.62 2,209.89 4,883,617.77
July 31,585.79 2,874.09 26,082.62 28,956.71 2,629.08 6,912,058.20
August 34,757.96 2,874.09 28,956.71 31,830.80 2,927.16 8,568,258.38
September 35,688.11 2,874.09 31,830.80 34,704.89 983.22 966,718.91
October 38,546.03 2,874.09 34,704.89 37,578.98 967.05 935,194.94
November 41,029.93 2,874.09 37,578.98 40,453.07 576.87 332,773.58
December 43,327.16 2,874.09 40,453.07 43,327.16 0.00 0.00
∑ 44,809,250.57
σ 1932.38304
Formula: Yc = a + Y(i - 1)
Where:
a = (Yn - Yc) / (N-1) = (43,327.16 - 11,712.17) / (12-1) = 2,874.09
Yc = initial value (1st month) = 11,712.17 PhP∙Units
Yn = final value (last month) = 43,327.16 PhP∙Units
N = number of months = 12
Yi = value for the month past
Calculation:
YFebruary, 2019 = a + YJanuary, 2019 = 2,874.09 + 11,712.17 = 14,586.26
YJanuary, 2020 = a + YDecember, 2019 = 2,874.09 + 43,327.16 = 46,201.25 and so on..

Projected Values
2020 a Y(i-1) Yc
January 2,874.09 43,327.16 46,201.25
February 2,874.09 46,201.25 49,075.34
March 2,874.09 49,075.34 51,949.43
April 2,874.09 51,949.43 54,823.52
May 2,874.09 54,823.52 57,697.61
June 2,874.09 57,697.61 60,571.70
July 2,874.09 60,571.70 63,445.79
August 2,874.09 63,445.79 66,319.88
September 2,874.09 66,319.88 69,193.97
October 2,874.09 69,193.97 72,068.06
November 2,874.09 72,068.06 74,942.15
December 2,874.09 74,942.15 77,816.24
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II. Arithmetic Geometric Curve

Historical Values
2019 Y %inc or dec Y(i + 1) 1+r Yc Y-Yc (Y-Yc)2
January 11,712.17 - 12,763.68 1.13 11,295.29 416.88 173,788.33
February 15,799.07 34.89 14,422.95 1.13 12,763.68 3,035.40 9,213,624.88
March 19,430.12 22.98 16,297.94 1.13 14,422.95 5,007.17 25,071,754.50
April 24,006.86 23.55 18,416.67 1.13 16,297.94 7,708.92 59,427,407.27
May 25,045.11 4.32 20,810.84 1.13 18,416.67 6,628.44 43,936,262.16
June 28,292.51 12.97 23,516.25 1.13 20,810.84 7,481.67 55,975,417.94
July 31,585.79 11.64 26,573.36 1.13 23,516.25 8,069.54 65,117,505.60
August 34,757.96 10.04 30,027.89 1.13 26,573.36 8,184.60 66,987,666.77
September 35,688.11 2.68 33,931.52 1.13 30,027.89 5,660.21 32,038,009.00
October 38,546.03 8.01 38,342.62 1.13 33,931.52 4,614.51 21,293,727.76
November 41,029.93 6.44 43,327.16 1.13 38,342.62 2,687.32 7,221,665.34
December 43,327.16 5.60 48,959.69 1.13 43,327.16 0.00 0.00
143.13 ∑ 386,456,829.56
σ 5,674.92
Formula: Yc = (Yi + 1) / (1 + r)
Where:

r = average rate of increases =

 %increase  143.13  13.01 then 1+0.1301 = 1.13
N 1 12  1

% inc or dec = ((Yn+1-Yn)/Yn)*100

Yi + 1 = value for the year ahead

Calculation:
(% inc or dec)February, 2019 = ((15,799.07 - 11,712.17)/ 11,712.17)*100 =34.89
Y(November, 2019) = Y(December, 2019)/1.13 = 43,327.16 / 1.13 = 38,342.62
Y(January, 2020) = Y(December, 2019)(1.13) = 43,327.16 (1.13) = 48,959.69

Projected Values
2020 Y(i + 1) 1+r Yc
January 55,324.45 1.13 48,959.69
February 62,516.63 1.13 55,324.45
March 70,643.79 1.13 62,516.63
April 79,827.48 1.13 70,643.79
May 90,205.06 1.13 79,827.48
June 101,931.71 1.13 90,205.06
July 115,182.83 1.13 101,931.71
August 130,156.60 1.13 115,182.83
September 147,076.96 1.13 130,156.60
October 166,196.97 1.13 147,076.96
November 187,802.57 1.13 166,196.97
December 212,216.91 1.13 187,802.57
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III. Statistical Straight Line

Historical Values
2019 Y X X2 XY a b Yc Y-Yc (Y-Yc)2
January 11,712.17 1.00 1.00 11,712.17 10,931.46 2,795.43 13,726.89 -2,014.72 4,059,093.13
February 15,799.07 2.00 4.00 31,598.14 10,931.46 2,795.43 16,522.31 -723.24 523,079.65
March 19,430.12 3.00 9.00 58,290.37 10,931.46 2,795.43 19,317.74 112.38 12,630.05
April 24,006.86 4.00 16.00 96,027.42 10,931.46 2,795.43 22,113.17 1,893.69 3,586,053.02
May 25,045.11 5.00 25.00 125,225.57 10,931.46 2,795.43 24,908.59 136.52 18,637.37
June 28,292.51 6.00 36.00 169,755.06 10,931.46 2,795.43 27,704.02 588.49 346,317.71
July 31,585.79 7.00 49.00 221,100.52 10,931.46 2,795.43 30,499.45 1,086.34 1,180,133.02
August 34,757.96 8.00 64.00 278,063.66 10,931.46 2,795.43 33,294.88 1,463.08 2,140,608.52
September 35,688.11 9.00 81.00 321,192.97 10,931.46 2,795.43 36,090.30 -402.20 161,760.88
October 38,546.03 10.00 100.00 385,460.34 10,931.46 2,795.43 38,885.73 -339.70 115,393.22
November 41,029.93 11.00 121.00 451,329.28 10,931.46 2,795.43 41,681.16 -651.22 424,090.18
December 43,327.16 12.00 144.00 519,925.91 10,931.46 2,795.43 44,476.58 -1,149.42 1,321,175.99
∑ 349,220.82 78.00 650.00 2,669,681.40 - - 13,888,972.73
σ 1,075.83
Formula: Yc = a + b(x) ; n=12
Y  b  X n ( XY )   X  Y
Where: a  and b
n ( X 2 )   X 
2
n n
Calculation:
12(2,669,681.40) - 78(349,220.82)
b  2,795.43
12(650) - 78(78)
349,220.82 2,795(78)
a   10,931.46
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Projected Values
2020 X a b Yc
January 13.00 10,931.46 2,795.43 47,272.01
February 14.00 10,931.46 2,795.43 50,067.44
March 15.00 10,931.46 2,795.43 52,862.86
April 16.00 10,931.46 2,795.43 55,658.29
May 17.00 10,931.46 2,795.43 58,453.72
June 18.00 10,931.46 2,795.43 61,249.15
July 19.00 10,931.46 2,795.43 64,044.57
August 20.00 10,931.46 2,795.43 66,840.00
September 21.00 10,931.46 2,795.43 69,635.43
October 22.00 10,931.46 2,795.43 72,430.85
November 23.00 10,931.46 2,795.43 75,226.28
December 24.00 10,931.46 2,795.43 78,021.71
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IV. Statistical Parabolic

Historical Values
2019 Y X X2 X4 XY YX2 a b c Yc Y-Yc (Y-Yc)2
January 11,712.17 -11.00 121.00 14,641.00 -128,833.85 1,417,172.33 30,110.60 1,397.71 -21.17 12,174.78 -462.61 214,012.63
February 15,799.07 -9.00 81.00 6,561.00 -142,191.64 1,279,724.80 30,110.60 1,397.71 -21.17 15,816.81 -17.74 314.73
March 19,430.12 -7.00 49.00 2,401.00 -136,010.87 952,076.10 30,110.60 1,397.71 -21.17 19,289.52 140.60 19,769.36
April 24,006.86 -5.00 25.00 625.00 -120,034.28 600,171.39 30,110.60 1,397.71 -21.17 22,592.91 1,413.95 1,999,244.42
May 25,045.11 -3.00 9.00 81.00 -75,135.34 225,406.02 30,110.60 1,397.71 -21.17 25,726.98 -681.86 464,937.74
June 28,292.51 -1.00 1.00 1.00 -28,292.51 28,292.51 30,110.60 1,397.71 -21.17 28,691.72 -399.21 159,372.60
July 31,585.79 1.00 1.00 1.00 31,585.79 31,585.79 30,110.60 1,397.71 -21.17 31,487.15 98.64 9,729.19
August 34,757.96 3.00 9.00 81.00 104,273.87 312,821.62 30,110.60 1,397.71 -21.17 34,113.26 644.70 415,637.68
September 35,688.11 5.00 25.00 625.00 178,440.54 892,202.69 30,110.60 1,397.71 -21.17 36,570.04 -881.94 777,811.73
October 38,546.03 7.00 49.00 2,401.00 269,822.24 1,888,755.65 30,110.60 1,397.71 -21.17 38,857.51 -311.48 97,017.11
November 41,029.93 9.00 81.00 6,561.00 369,269.41 3,323,424.69 30,110.60 1,397.71 -21.17 40,975.65 54.28 2,946.30
December 43,327.16 11.00 121.00 14,641.00 476,598.75 5,242,586.26 30,110.60 1,397.71 -21.17 42,924.48 402.68 162,151.12
∑ 349,220.82 572 48,620.00 799,492.10 16,194,219.85 4,322,944.62
σ 600.20
Formula: Yc = a + bx +cx2

Where: a 
 X 4  Y   X 2  (YX 2 )
; b
 ( XY ) ; c
n (YX 2 )   X 2  Y
n X 4  ( X 2 ) 2 X 2
n X 4  ( X 2 ) 2
Calculation:
48,620.00 (349,220.82)  572 (16,194,219.85)
a  30,110.60
12(48,620.00)  (572) 2
799,492.10
b  1,397.71
572
12(16,194,219.85)  572(349,220.82)
c  -21.17
12(48,620.00)  (572) 2

Projected Values
2020 X X2 a b c Yc
January 13.00 169.00 30,110.60 1,397.71 -21.17 44,703.98
February 15.00 225.00 30,110.60 1,397.71 -21.17 46,314.17
March 17.00 289.00 30,110.60 1,397.71 -21.17 47,755.03
April 19.00 361.00 30,110.60 1,397.71 -21.17 49,026.57
May 21.00 441.00 30,110.60 1,397.71 -21.17 50,128.80
June 23.00 529.00 30,110.60 1,397.71 -21.17 51,061.70
July 25.00 625.00 30,110.60 1,397.71 -21.17 51,825.28
August 27.00 729.00 30,110.60 1,397.71 -21.17 52,419.54
September 29.00 841.00 30,110.60 1,397.71 -21.17 52,844.48
October 31.00 961.00 30,110.60 1,397.71 -21.17 53,100.10
November 33.00 1,089.00 30,110.60 1,397.71 -21.17 53,186.40
December 35.00 1,225.00 30,110.60 1,397.71 -21.17 53,103.38
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Business Plan – Executive Summary

Management Aspect

“ALGA CYBER CAFE" will make sure that the right foundation, structures and

processes are put in place to ensure that our staff welfare are well taken of. Our company’s

corporate culture is designed to drive our business to greater heights and training and re –

training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our company staff

and it will be based on their performance for a period of three years or more. We know that if

that is put in place, we will be able to successfully hire and retain the best hands we can get in

the industry; they will be more committed to help us build the business of our dreams.

We will ensure that all our employees are selected from a pool of qualified and customer centric

people in and around Pagadian City - Zamboanga del Sur and also from any neighboring

municipalities. We will make sure that we take all the members of our workforce through the

required trainings that will position them to meet the expectation of the company and to compete

with other players in the industry.

“ALGA CYBER CAFE” is owned by Ferlin Abrenica, a soon to graduate as MBA from St.

Columban College Pagadian City. She is planning to become certified in cyber café

administrator. She has over 10 years of experience in the internet café / cyber cafe industry.
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We can confidently say that we have a robust financial standing and we are ready to take on any

challenge that we encounter in the industry. We are well – staffed and well – equipped to run a

12 hours a day and 6 days a week cyber café with a well – planned shift system.

We will ensure that all our employees are selected from a pool of qualified and customer centric

people in and around Pagadian City and also from any part of the Zamboanga del Sur or even in

the Philippines. We will make sure that we take all the members of our workforce through the

required trainings that will position them to meet the expectation of the company and to compete

with other players in the United States and throughout the globe.

 Our Vision Statement

Our vision is to become the number one public cyber cafe in the whole of Pagadian City -

Zamboanga del Sur within the first five years of starting the business.

 Our Mission Statement

Our mission is to build a world class and well equipped public cyber café brand that will

become the preferred choice for a wide range of client ranging from individual client to

organizations in Pagadian City - Zamboanga del Sur.

 Our Business Structure

The success of any business is to a larger extent dependent on the business structure of

the organization and the people who occupy the available role. “ALGA CYBER CAFE” will
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build a solid business structure that can support the growth of our internet café business. We will

ensure that we hire competent hands to help us build the business of our dream.

The fact that we want to become one of the leading cyber café brand in the industry in the whole

of Pagadian City - Zamboanga del Sur makes it highly necessary for our organization to

deliberately build a well – structured business from the onset.

We will work hard to ensure that we only attract people with the right mindset to help us achieve

our business goals and objectives in record time. Below is the business structure that we will

build “ALGA CYBER CAFE”;

 Chief Executive Officer

 Cyber Café Manager / Cyber Café Supervisor

 Admin and HR Manager

 Marketing and Sales Executive

 Accountant

 IT manager

 Customer Care Officer / Front Desk Officer

Roles and Responsibilities

Chief Executive Office:

 Increases management’s effectiveness by recruiting, selecting, orienting, training,

coaching, counseling, and disciplining managers; communicating values, strategies, and

objectives; assigning accountabilities; planning, monitoring, and appraising job results;

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developing incentives; developing a climate for offering information and opinions;

providing educational opportunities.

 Responsible for providing direction for the business

 Creates, communicates, and implements the organization’s vision, mission, and overall

direction – i.e. leading the development and implementation of the overall organization’s

strategy.

 Evaluates the success of the organization

Manager / Supervisor

 Responsible for managing the daily running of the cyber café, including sourcing

equipment, effective resource planning and implementing cyber café strategies and

operations;

 Carries out needs assessments, performance reviews and cost/benefit analyses;

 Responsible for setting and meeting performance targets for speed, efficiency, sales and

quality;

 Ensures all relevant communications, records and data are updated and recorded;

 Advises clients on products and services available;

 Liaises with supervisors, team leaders, operatives and third parties to gather information

and resolve issues;

 Maintains up-to-date knowledge of industry developments and involvement in networks;

 Coordinates staff recruitment, including writing vacancy advertisements and liaising with

HR staff;
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 Reviews the performance of staff, identifying training needs and planning training

sessions;

 Records statistics, user rates and the performance levels of the cyber café and preparing

reports;

 Handles the most complex customer complaints or enquiries;

 Responsible for organizing staffing, including shift patterns and the number of staff

required to meet demand;

 Responsible for coaching, motivating and retaining staff and coordinating bonus, reward

and incentive schemes;

 Responsible for forecasting and analyzing data against budget figures on a weekly and/or

monthly basis.

Information Technologist

 Manages the organization website and serve room

 Responsible for continuous update of our online security platform

 Responsible for installing and maintenance of telephones, computer software and

hardware for the business

 Manages logistics, Web servers and POS (point of sale) systems

 Responsible for continuous upgrade and maintenance of IT systems

 Responsible for generating tickets for the cyber café

 Handles any other technological and IT related duties.

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Admin and HR Manager

 Responsible for overseeing the smooth running of HR and administrative tasks for the

organization

 Maintains office supplies by checking stocks; placing and expediting orders; evaluating

new products.

 Ensures operation of studio equipment by completing preventive maintenance

requirements; calling for repairs.

 Defining job positions for recruitment and managing interviewing process

 Carries out staff induction for new team members

 Responsible for training, evaluation and assessment of employees

 Responsible for arranging travel, meetings and appointments

 Regularly hold meetings with key stakeholders to review the effectiveness of HR

Policies, Procedures and Processes

 Facilitates and coordinates strategic sessions.

 Works directly with clients in a non-advising capacity, such as answering questions,

scheduling appointments and making sure all training concerns are properly taken care

off

 Oversees the smooth running of the daily office activities.

Marketing and Sales Executive (Business Developer)

 Identifies, prioritizes, and reaches out to new partners, and business opportunities et al
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 Identifies business opportunities; follows up on development leads and contacts;

participates in the structuring and financing of projects; assures the completion of music

projects.

 Responsible for supervising implementation, advocate for the customer’s needs, and

communicate with clients and music artists

 Develops, executes and evaluates new plans for expanding increase sales

 Documents all customer contact and information

 Represents the company in strategic meetings

 Help to increase sales and growth for the company

Accountant

 Responsible for preparing financial reports, budgets, and financial statements for the

organization

 Provides managements with financial analyses, development budgets, and accounting

reports; analyzes financial feasibility for the most complex proposed projects; conducts

market research to forecast trends and business conditions.

 Responsible for financial forecasting and risks analysis.

 Performs cash management, general ledger accounting, and financial reporting for one or

more properties.

 Responsible for developing and managing financial systems and policies

 Responsible for administering payrolls

 Ensuring compliance with taxation legislation

 Handles all financial transactions for the company

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 Serves as internal auditor for the company

Client Service Executives / Front Desk Officer

 Ensures that all contacts with clients (e-mail, walk-In centre, SMS or phone) provides the

client with a personalized customer service experience of the highest level

 Through interaction with clients on the phone, uses every opportunity to build client’s

interest in the company’s products and services

 Manages administrative duties assigned by the manager in an effective and timely

manner

 Consistently stays abreast of any new information on the company’s products,

promotional campaigns etc. to ensure accurate and helpful information is supplied to

clients when they make enquiries

 Distributes mails in the organization

 Handles any other duties as assigned my the line manager

Socio Economic Aspect

“ALGA CYBER CAFE” is going to offer varieties of services within the scope of the

internet café / cyber café industry in the United States of America. Our intention of starting our

internet café in Inglewood – Los Angele is to make profits from the internet café / cyber café

industry and we will do all that is permitted by the law in the US to achieve our aim and business

goals.
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The future of a business lies in the numbers of loyal customers that they have the capacity and

competence of the employees, their investment strategy and the business structure. If all of these

factors are missing from a business (company), then it won’t be too long before the business

close shop.

Check List / Milestone

 Business Name Availability Check: Completed

 Renting of Office Call Facility: Completed

 Setting Up Of The Cyber Café Facility: In Progress

 Intellectual Property Protection and Trademark: Completed

 Opening of Sole Proprietor Bank Accounts in Pagadian City: Completed

 Opening Online Payment Platforms: Completed

 Application and Obtaining Tax Payer’s ID: In Progress

 Application for business license and permit: Completed

 Purchase of All form of Insurance for the Business: Completed

 Conducting Feasibility Studies: In Progress

 Generating part of the start – up capital from the founder: Completed

 Applications for Loan from our Bankers: In Progress

 Writing of Business Plan: In Progress

 Drafting of Employee’s Handbook: In Progress

 Drafting of Contract Documents: In Progress

 Design of The Company’s Logo: In Progress

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 Graphic Designs and Printing of Packaging Marketing / Promotional Materials: In

Progress

 Recruitment of employees: In Progress

 Purchase of the needed equipment, software applications, furniture, office equipment and

electronic appliances: In progress

 Creating Official Website for the Company: In Progress

 Creating Awareness for the business (Business PR): In Progress

 Health and Safety and Fire Safety Arrangement: In Progress

 Establishing business relationship with key players in the industry: In Progress

At “ALGA CYBER CAFE”, our client’s best interest will always come first, and

everything we do will be guided by our values and professional ethics. We will ensure that we

hold ourselves accountable to the highest standards by meeting our client’s needs precisely and

completely. We will cultivate a working environment that provides a human, sustainable

approach to earning a living, and living in our world, for our partners, employees and for our

clients.

Reference(s):

A Sample Internet Café Business Plan Template. Retrieved from

https://www.profitableventure.com/internet-cafe-business-plan/