SOFTWARE INSTALLATION

FREQUENTLY ASKED QUESTIONS features

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WHAT WOULD CAUSE THE INSTALLER TO NEVER BE Discover
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Generally, antivirus software has stripped off the installer extension.

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Rename it to include a .exe at the end.

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I’VE SUCCESSFULLY INSTALLED TERRAGO PUBLISHER FOR

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ARCGIS, BUT ALL OF THE TOOLS GRAYED OUT. WHAT IS aw

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CAUSING THIS TO HAPPEN? s

Turn on the TerraGo Extensions by going to Customize —> Extensions

within ArcGIS.

I’VE INSTALLED TERRAGO TOOLBAR AND/OR TERRAGO CONTACT TERRAGO

COMPOSER, BUT WHY DON’T THEY APPEAR WHEN I OPEN
ADOBE? Additional Product
Information:
Sometimes, if Adobe is running in the background during the installation US: 678-391-9777
process the extension may not install correctly. Please uninstall the Toolbar,
restart your computer and re-run the installer on startup. Intl: 44 (0)7951 445123
Also, ensure you are on a version of Reader or Acrobat that is currently sales@terragotech.com
supported by the TerraGo Toolbar. Reference the TerraGo Toolbar Release
Notes for complete systems requirements. Links to the Release Notes and
Datasheets are available on each product page on the TerraGo website.
Technical Support:
WHAT WOULD CAUSE THE ADOBE PROGRAM TO SHUT Phone: 678-391-9666
DOWN EVERY TIME I CLICK ON A TERRAGO TOOLBAR
BUTTON? support@terragotech.com

This indicates the software did not fully install. Please uninstall, restart your
computer and re-run the installer on startup.

HOW CAN I INSTALL TERRAGO SOFTWARE ACROSS MY

COMPANY?
Please contact sales@terragotech.com to discuss numerous licensing and
distribution options.

WHERE CAN I ACCESS MORE TECHNICAL PRODUCT

DOCUMENTATION?
Navigate to the Windows Start Menu —> All Programs —> TerraGo 45610 Woodland Road, Suite 350
Technologies —> <Applicable TerraGo Product Name> —> <Product Sterling, VA 20166 USA
Name> Help
Phone: 678-391-9700
Fax: 678-391-9701
info@terragotech.com
Additional product documentation, such as the datasheet and product
release notes may be downloaded from the Product Page on the TerraGo
website.