BSBWOR501 - Assessment Tasks Solved

ASSESSMENT SUMMARY / COVER SHEET
This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists are to be attached to this cover sheet before
placing on the students file.
Student results are not to be entered onto the Student Management Database unless all relevant
paperwork is completed and attached to this form.
Student Name: Poonam Kumari
Student ID No: cbc180107 Completion Date:
Unit Code: BSBWOR501
Unit Title: Manage personal work priorities and professional development
Result Reassessment
Please attach the following documentation to this form S = Satisfactory
NS = Not Satisfactory
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed NA = Not Assessed
 Manage personal work

Assessment Task 1 S | NS | NA S | NS | NA
priorities
 Develop and maintain

Assessment Task 2 S | NS | NA S | NS | NA
professional competence
Final Assessment Result for this unit C / NYC
Assessor Comments and Feedback to student:

__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Student Declaration: I declare that this assessment is my own Assessor Declaration: I declare that I have conducted a fair,
work based on personal study and research and not plagiarised or valid, reliable and flexible assessment with this student. I have
copied from another student’s work or source. provided appropriate feedback and advised the student of their result.
I am also aware of my appeal rights.
Name: ____________________________ Name: ____________________________

Signature: ____________________________ Signature: ____________________________
Date: ____/_____/_____ Date: ____/_____/_____
Administrative use only
Entered onto Student Management Database  ________________

Date Initials
Choice Business College Page 1 of 25

RTO 41297 | CRICOS 03444C
August 2018 version: 3.0
Assessment Task 1 BSBWOR501 Manage personal work priorities and professional development
Manage personal work priorities

Submission details
The assessment task is due on the date specified by your assessor. Any variations to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
The candidate will demonstrate the ability to establish personal work goals. The
candidate will also demonstrate the ability to set and meet work priorities.
Assessment description
Using a position/Job description, you will set work goals and prioritise work goals.
You will then develop two work plans to achieve two work goals. You are required to
keep a journal containing your reflections on and explanation of the process of
managing work priorities.
Procedure
1. Based on your job description (and following your organisation’s business
plans, goals, and applicable policies and procedures), establish four to five
goals (including both personal and team goals).
In your journal, describe how and why you established goals. Explain the value
of personal and team goal-setting in an organisation.
2. Develop KPIs to measure performance related to work goals.
In your journal, describe:
a. How the KPIs will be used to measure goal-related performance.
b. How you will maintain performance under varying conditions and
contingencies. Give specific examples.
c. How, given your own personal strengths and weaknesses, you will
capitalise on or minimise the effect of these personal traits in your work
plans.
3. Consider a range of activities to advance work goals. Prioritise possible
activities. Choose two work goals to develop work plans for.
Choice Business College

RTO 41297 | CRICOS 03444C Page 2 of 25
Dec 2017 version: 2.0
In your journal, describe the process you undertook to prioritise activities.

Describe competing demands and how you plan to manage these to achieve
goals.
4. Referring to the template provided in Appendix 1 as an example, use Microsoft
Word to develop two work plans to achieve the two goals you have prioritized.
In your journal, describe the process of developing your plans to manage work
priorities. Describe how you have used the plans to manage time efficiently.
5. In your journal, describe:
a. How you will ensure you serve as a positive role model through work
planning and organisation. Give examples. Describe how your work plans
serve as examples to follow in your workplace.
b. How you will maintain appropriate work–life balance, manage stress and
maintain health.
6. Submit your position description, work plans and journal to your assessor as
per the specifications below. Ensure you keep a copy of all work submitted for
your records.
Specifications
You must provide:
● a position description
● two work plans produced using Microsoft Word
● a journal.
Your assessor will be looking for evidence of:

● use of literacy skills to interpret written job descriptions, business plans, policies
and procedures, etc.
● use of organisational skills to set and achieve priorities
● application of principles and techniques of performance measurement:
○ identification of personal behaviour to assist in managing work priorities

and work–life balance
○ goal setting
○ time management
● application of organisational policy, plans or procedures to setting or planning
the achievement of work goals
● application of knowledge of work practices to improve personal performance.
Adjustment for distance-based learners:

● no variation of the task is required
● a follow-up interview may be required (at the discretion of the assessor)

● documentation can be submitted electronically or posted in the mail

Your answers for task 1:
BSBWOR501 Manage personal work priorities and professional development
Appendix 1 – Work plan
Person
Work activity Description Goal/s KPIs Timeframe responsible

Answers for task 1:
Answer#1: Journal
Top-level athletes, successful businesspeople and achievers in all fields ready dreams. Putting goals offers you lengthy-term
vision and short-term motivation. It focuses your acquisition of know-how, and helps you to organize your time and your assets so
that you could make the maximum of your lifestyles.
In terms of placing goals in your organization, in case you recognise wherein you want your business enterprise to head, you will
be in a strong position to know whether or no longer you've got arrived at that goal. Intention placing is a critical device no longer
only for clarifying path but also for assessing organizational progress. Set clean desires and be sensible, as those enable you to
be greater effective toward guiding your overall performance and evaluating your outcomes.
Setting personal and team goals
Beneficial goals have to be tough and potential. Placing personal goal that you will nearly clearly reach may additionally make you
and your coworkers feel desirable about yourselves, however it may not spur you to work more difficult and reap your potential.
Putting a income target this is nearly not possible to attain may not make your staff paintings more difficult, because they may
know the final results will inevitably fall short. to be truly beneficial, desires ought to additionally be clear and – whenever possible
quantifiable.
It's miles greater powerful to say that you want your organization to extend into two new markets throughout the following two
years than to mention which you need it to develop extensively. The previous gives clean standards that force you to attain, and
signs that let you know when you've succeeded. The latter is so vague which you won't truly understand what you're running
towards or if you've finished it.
Answer#2: Journal
Basically, KPIs are tools that can be used by an organisation to outline, degree, screen, and tune its overall performance over time
toward the attainment of its stated organizational desires. Most customarily KPIs represents how a ways a metric is above or under a
pre-determined target". Personality at work is increasingly more becoming increasingly more critical to employers, with among the top
employers considering persona developments when choosing who makes it, and who does not. So, you may ask, what's the most vital
personality trait within the place of work? out of all the large-five personal traits, namely: openness to revel in, conscientiousness,
extraversion, agreeableness and neuroticism; conscientiousness is the only trait that continuously suggests a sturdy courting to work
achievement and work satisfaction. Arguably, making it the most important personality trait in the place of work.
Answer#3: Journal
Prioritisation making first-rate use of it slow and assets prioritisation is the crucial talent you need to make the very first-rate use of your
own efforts and those of your team. It’s far particularly important while time is confined and needs are seemingly unlimited. it helps you
to allocate it slow wherein it's miles most-wanted and maximum accurately spent, freeing you and your team up from much less
essential duties that can be attended to later, or quietly dropped. With properly prioritisation (and cautious control of deprioritised duties)
you can bring order to chaos, massively lessen strain, and pass closer to a a hit conclusion. without it, you will have too many competing
needs.
simple prioritisation at a simple level, you may prioritise based totally on time constraints, on the potential profitability or advantage of
the assignment you're dealing with, or on the pressure you're below to complete a job:
 Prioritisation based on project cost or profitability might be the maximum commonly-used and rational foundation for prioritisation.
Whether or not that is primarily based on a subjective guess at cost or a sophisticated monetary evaluation, it regularly gives the
maximum green outcomes.
 Time constraints are vital in which other people are depending on you to finish a venture, and particularly wherein this
undertaking is at the crucial course of an important project. right here, a small quantity of your own effort can move a very
lengthy way.
 It is a courageous (and perhaps silly) character who resists his or her boss's pressure to finish a undertaking, while that stress is
cheap and legitimate
Answer#4: Work Plan

Work activity Description Goals KPI Timeframe Person

responsible
Plan and The effort desires to To extend the enterprise Increase the Marketing
Inside two month
execute the make to use powerful in new marketplace. whole sales and supervisor
advertising and promotional technique to pleasure of
marketing construct branding and customers.
strategy right function within the
effectively new marketplace
Avoid wastage of The effort desires to be Decrease operation cost Decrease the Manufacturing
Within next one
resources made to make most and enhance price of month supervisor, credit
effective usage of assets productiveness and manufacturing manipulate
in employer efficiency supervisor, hr and
advertising and
marketing manager

Answer#5: Journal
Serve as a positive role model inside the workplace through making plans and organisation as a supervisor of others, you are a
role model. People are social animals and we take many of our behavioral cues from human beings in positions of authority. Acting as a
position version is something a manager does whether they comprehend it or not. Here are some simple ways of being a terrific role
model
Appearance concentrates and learns! Appropriate leaders concentrate more than they talk. in case you concentrate to each verbal and
nonverbal language, you will be aware about how you staff are reacting to you and how you can high-quality help them. They will reply
to you if they sense that you are attempting to understand them..lead by means of instance! Suitable leaders guide by using instance. if
you constantly present yourself, as you need others to offer themselves, the whole thing you do will create the standard, and you could
assume this behaviour to be emulated. this is how you teach your body of workers on how to take care of the clients, or clients. In case
you are impolite, they may be rude. Perhaps now not in front of you, but it'll happen! Your actions have already authorised this behaviour!
Follow the regulations! whilst you enforce a rule, do you follow it? example you are a eating place manager and you ask that all people
clean tables with a tray. Are you doing this? or do you spoil the rule of thumb because it is what talents, know-how, and behaviour do
you need to do your activity? What abilities, knowledge and behaviours do you already have? Perceive the gaps on your improvement.
Decide the way to meet those wishes.
extra handy for you now not to use a tray? if you say it's far essential, make it important. perhaps you set up a coverage that each
purchaser must be greeted when coming into the store.asa awesome position model, you will now not only gift cheerful greetings to all
clients but you would have some distinctive greetings, to illustrate the ways it's miles feasible to greet your precious customers. people
do no longer normally stop their jobs because they're sad with an company, however because they may be not able to have an impact
on the enterprise. Delight comes from performing rather nicely and making a difference. That is advocated via the powerful control of
people. Managers need to understand the electricity in their words, presentations of emotion, attitudes and, importantly, their behaviour.
Companies normally do now not fail due to horrific techniques, but because of horrific managers. Properly managers ‘stroll the
communicate’. They are privy to the importance in their function. The general public do now not understand the strength of their phrases.
Simply as a beautiful ballad can contact your coronary heart, words said rashly in anger can be as deeply felt. Being in a function of
authority provides weight to those words. They could reason strain or melancholy in employees so as to impact overall performance.


Facilitator Guide BSBWOR501_Marking Guide_Task 1
Marking Guide
Assessment Task 1: Manage personal work priorities
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Satisfactory
Did the candidate submit: Yes No
A position description?
Two work plans produced (produced with word processing

software)?
A journal?
All materials within the required timeframe?
Performance indicators
Satisfactory
Did the candidate: Yes No
Work plans evidence
Use technology to create and/or complete work plan templates?
Set out goals and describe in journal how personal and team work
goals reflect job description, function of the team and organisational
requirements?
Develop KPIs for each goal that reflect goals?

Satisfactory
Journal evidence
Outline policies, procedures and plans that will inform team and
personal goal setting?
Describe:
● how the KPIs will be used to measure goal-related
performance
● how performance will be maintained under varying conditions
and contingencies and provide specific examples
● how, given own personal strengths and weaknesses, the
candidate will capitalise on or minimise the effect of these
personal traits in work plans?
Describe the process taken to prioritise activities to advance work

goals?
Describe how they plan to manage competing demands?
Describe the how they will serve as a positive role model through
personal work planning?
Describe the how they will maintain an appropriate work–life

balance?
Comments/feedback to participant
Outcome: Successful Unsuccessful
Assessor name:

Assessor
signature:

Develop and maintain professional

competence
Submission details
The assessment task is due on the date specified by your assessor. Any variations to
this arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
The candidate will demonstrate the skills and knowledge required to develop and
maintain professional competence.
Assessment description
You will develop a professional development plan with career objectives and an
action plan. To assist in the development of your plan, you are required to seek
feedback on your professional competency. You are required to keep a journal
containing your refection on, and explanation of, the process of planning professional
development.
Procedure
1. Assess your personal knowledge and skills against competency standards such
as enterprise specific competencies or nationally endorsed units of
competency.
In your journal, describe the process you undertook to assess your professional
competency.
2. Meet with two people who are familiar with your work and can assess aspects
of your professional competency, such as employees, colleagues, clients or
supervisors to seek feedback on your work performance. Take notes to submit
as evidence of your meeting.
In your journal, describe the meeting, and the questioning and active listening
techniques you used to elicit the feedback.
3. Using the template provided in Appendix 1, or one from your workplace,
develop a professional development plan. You should include:
a. development opportunities, such as training; include opportunities to
undertake within one year and within five years

b. new skills you aim to acquire to achieve or maintain a competitive edge

c. planned participation in networks or professional associations to enhance
professional development
d. timeframes in which to achieve development opportunities, new skills,
participation in networks.
In your journal, you should discuss:
a. how you analysed and applied feedback to your professional
development plan
b. the process you undertook to identify, evaluate and select the
development opportunities included in your professional development
plan – discuss learning styles and application to your planning
c. new skills you plan to acquire – explain how acquiring these skills will
provide a competitive edge
d. examples of networking you have undertaken or are currently undertaking
to enhance knowledge, skills or work relationships
e. how these plans align to relevant organisational policies and procedures
and how they align to organisational goals and your work role.
4. Submit your professional development plan, feedback notes and journal to your
assessor as per the specifications below. Ensure you keep a copy of all work
submitted for your records.
Specifications
You must provide:
● a professional development plan
● meeting notes
● a journal.
Your assessor will be looking for evidence of:

● communication skills to receive, analyse and report on feedback
● application of principles and techniques of planning professional development
● knowledge of management development opportunities
● knowledge of types of learning styles and application to professional

development planning.
Adjustment for distance-based learners:

● no variation of the task is required
● a follow-up interview may be required (at the discretion of the assessor)
● documentation can be submitted electronically or posted in the mail.

Appendix 1– Professional development plan
Name
Date of Date to be reviewed

development
 Discussed with mentor/colleague

Name:
 Discussed with manager
Name:
Professional development opportunities/ training

Timeframe Description of opportunity/training Skills/ competency to develop

Timeframe Description of opportunity/training Skills/ competency to develop

Networking activities
Timeframe Description of networking activities Opportunity/professional advantage

Facilitator Guide BSBWOR501 _Marking Guide_Task 2
Answers for task 2:
Answer#1: Process for assessing your professional competency.

To make sure you preserve organizational requirements, take steps to display and check
your performance. Utilize your activity description, obligation assertion or announcement
of conduct and overall performance appraisal as a device to measure your professional
competency. Those files can assist you in determining your level of personal know-how
and capabilities.
The principle styles of competency requirements are:
 Nationally recommended devices of competency steady with work requirements,
these are acknowledged national and carrier as a foundation for assessment and
the issue of formal qualifications.
 Corporation-specific units of competency steady with work necessities.
 Organizational standards which are in-house and precise for your business
enterprise.
Answer#2: The meeting:

The purpose of this meeting is to have familiarity with your work and can assess aspects
of your professional competency, such as employees, colleagues, clients or supervisors to
seek feedback on your work performance.
Questioning techniques: Asking questions need real guts. The one who are listening
properly would get things properly and will be able to ask questions about it. So listen
properly get the things clear and ask questions about the things that you don’t get clearly.
Asking questions makes a person intelligent.
Active listening techniques:
I. Pay interest.
II. Display that you're listening.
III. Offer feedback.
Answer#3: Professional Development Plan
Timeframe Opportunity training Skills to be developed
2 months Training for the development of the skills During the period effort
required to serve the customer better and needs to be made to build
increase sales. effective communication
skills which helps in building
good relationship with the

customer.
1 month The training for learning of cost saving. Learn to spend wisely and
optimize the cost in different
area.
Meeting notes: To assess overall performance the marketing supervisor wishes to fulfil with the
worker of the organisation and the consumer which he is serving. all through the meeting sure
questions have been asked to them to become aware of the important thing abilities that have
improved my performance at the place of business. The employee of the business enterprise
furnished the facts that the extra effort needs to be made to speak with the alternative team
member to steer them in the effective way. After meeting with the patron it was diagnosed that
there may be always put off in delivering the services on time which is affecting the call for of
the agency services and creating negative photograph inside the mind of the client.
Journal: it's far essential to discover my modern competencies, personal first-rate and ability
which assist in building exact photo among the colleague and the customer of the company.
Assessing my very own performance will assist in identifying the weak point and the attempt to
enhance them. The current capabilities can be assessed by using figuring out your
contemporary skill with the aid of communicating with others and the effort needs to be made to
evaluate yourself under different segment. You need to identify the education and qualification
which i have developed on the way to help in acting numerous roles. You furthermore may want
to highlight the talents which might be related to the process which has helped you in
performing your present position. in case you are specialised in the unique vicinity than effort
desires to made train the alternative employee in the applicable area. The opposite ability
which is required on the place of job is trouble fixing, essential thinking, enterprise talents,
development of the thoughts and potential to promote the adjustments. The efforts want to be
made to study all the jobs which you have carried out inside the relevant area throughout your
life.
The professional development plan has helped in disposing of the shortfall which was affecting
my performance on the workplace. The plan will assist in developing the key capabilities that
allows you to boom my overall performance and helps in serving the client inside the quality
manner. The period of the plan will help in growing effective communication skills a good way to
help in building good dating with the other employees and serve the consumer higher. These
plans will assist within the development of the skills of the advertising manager who plays a big
position in developing the effective dating with the purchaser.


Marking Guide
Assessment Task 2: Develop and maintain
professional competence
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Satisfactory
Did the candidate submit: Yes No
A professional development plan?
Meeting notes?
A journal?
All materials within the required timeframe?
Performance indicators
Satisfactory
Document feedback from employees, colleagues, clients or

supervisors in meeting notes?
Professional development plan evidence
Identify, evaluate and select development opportunities?
Select opportunities to maintain or achieve a competitive edge?

Satisfactory
Outline planned participation in networks or professional

associations?
Candidate should:
● select networks or professional associations appropriate to
selected competency standards
Journal evidence
Describe the process undertaken to assess professional

competency against:
● enterprise-specific competencies; or
● nationally endorsed unit/s of competency.
Describe the questioning and active listening techniques used during

feedback meetings to elicit feedback?
Describe how feedback was analysed and applied to the

professional development plan?
Describe how they identified, evaluated and selected the

development opportunities included in their professional
development plan, including a discussion of learning styles and
application to your planning?
Describe the new skills they plan to achieve and explain how
acquiring these skills will provide a competitive edge?
Provide examples of networking you have undertaken or are

currently undertaking to enhance knowledge, skills or work
relationships and how these will provide a competitive edge?
Describe how the development plan aligns to relevant organisational

policies, procedures, organisational goals and their own work role?

Comments/feedback to participant
Outcome:  Successful  Unsuccessful
Assessor name:
Assessor
signature:

Unit Feedback BSBWOR501 Manage personal work priorities and professional development
Please help us to improve our services to you. We would appreciate your honest feedback on the
training provided for this unit.
Thinking about your experience while participating in the training for this unit, please read the following
statements and tick one response only.
Trainer name
Date started Site
Learner name
Disagree Unsure Agree Not applicable
You were provided with clear information regarding accessing classes.    

The methods of presentation were engaging and effective.    
There is a good balance between theory and practice.    
Your trainer provided opportunities for you to ask questions and    
participate during class.
You had access to individual assistance.    
Assessment tasks required you to demonstrate what you learned.    
I received useful feedback on my assessments.    
The unit resources were useful and easy to understand.    
The facilities and online resources if needed for this unit were adequate.    
The knowledge and skills you have learned will assist you in your career.    
You are satisfied with the quality of this training.    
If you ticked “Disagree” for any questions above, could you please provide an explanation?
What did you find most challenging about studying this unit? Please specify.
Do you have any suggestions on how we could improve this unit
Thank you for your feedback


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ASSESSMENT SUMMARY / COVER SHEET

Student Name: Poonam Kumari

Student ID No: cbc180107 Completion Date:

Unit Code: BSBWOR501

Unit Title: Manage personal work priorities and professional development

 Manage personal work

 Develop and maintain

Final Assessment Result for this unit C / NYC

Assessor Comments and Feedback to student:

I am also aware of my appeal rights.

Name: ____________________________ Name: ____________________________

Administrative use only

Entered onto Student Management Database  ________________

Choice Business College Page 1 of 25

Manage personal work priorities

Choice Business College

In your journal, describe the process you undertook to prioritise activities.

● two work plans produced using Microsoft Word

Your assessor will be looking for evidence of:

● application of principles and techniques of performance measurement:

○ identification of personal behaviour to assist in managing work priorities

Adjustment for distance-based learners:

● a follow-up interview may be required (at the discretion of the assessor)

Choice Business College

● documentation can be submitted electronically or posted in the mail

Choice Business College

Appendix 1 – Work plan

Choice Business College

Answers for task 1:

Answer#4: Work Plan

Choice Business College

Work activity Description Goals KPI Timeframe Person

Choice Business College

Choice Business College

Choice Business College

Candidate’s name Phone no.

Assessor’s name Phone no.

Assessment date/s Time/s

Did the candidate submit: Yes No

Two work plans produced (produced with word processing

All materials within the required timeframe?

Did the candidate: Yes No

Work plans evidence

Use technology to create and/or complete work plan templates?

Develop KPIs for each goal that reflect goals?

Choice Business College

Did the candidate: Yes No

Describe the process taken to prioritise activities to advance work

Describe how they plan to manage competing demands?

Describe the how they will maintain an appropriate work–life

Outcome: Successful Unsuccessful

Choice Business College

Choice Business College

Develop and maintain professional

Choice Business College

b. new skills you aim to acquire to achieve or maintain a competitive edge

Your assessor will be looking for evidence of:

● application of principles and techniques of planning professional development

● knowledge of management development opportunities

● knowledge of types of learning styles and application to professional

Adjustment for distance-based learners:

● a follow-up interview may be required (at the discretion of the assessor)

Name: Name: