Key action update

Key action Accomplishments comments

Improve overall customer Not yet implemented There is a need for lots of
service improvement
Make sure the website is good Website is not effective Engage external experts to
for customers analyse website design

Risk Contingency Comments

The training program has not
been adequate to cover
required skills and knowledge
Customer satisfaction
Wages is quite low for the
training staff
May be fixed More hours of training should
be provided
Working on Customers are very important
for the business so we should
take care about the feedback
and we should provide good
customer service
Working on As the wages rate is quite low
the staff may not be happy
from which he/she cannot give
100% dedication and effort
towards their work

Key performance indicators Current status comments

Improving customer service completed Upto the mark
Assist and train the staff completed ongoing
To increase the customer Completed Trying to meet customer
loyalty expectation
Feedback form the customers Completed ON going
Problem solving and issues Completed Ongoing