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Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 7
Assessment Task 1 Cover Sheet 9
Assessment Task 1: Written Questions 11
Assessment Task 1 Instructions 15
Assessment Task 1 Checklist 17
Assessment Task 2 Cover Sheet 18
Assessment Task 2: Risk management project 20
Assessment Task 2 Instructions 23
Assessment Task 2 Checklist 28
Assessment Task 3 Cover Sheet 31
Assessment Task 3: Risk implementation project 33
Assessment Task 3 Instructions 35
Assessment Task 3 Checklist 39
Assessment Task 4 Cover Sheet 40
Assessment Task 4: Risk management process evaluation report 42
Assessment Task 4 Instructions 44
Assessment Information
The assessment tasks for BSBRSK501 Manage risk are included in this Student Assessment Tasks
booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment Plan
2. Risk management project You must prepare an initial report about risk associated with business
expansion for a case study organisation, participate in a roleplay
meeting with team members to brainstorm risks, and develop a risk
management plan the case study organisation.
3. Risk management You must implement and monitor risk treatments for risks identified.
implementation project
4. Risk management process You must evaluate the risk management process.
evaluation report
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per Queen Anne
Business College’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.
Additional Resources
You will be provided with the following resources you begin each Assessment Task.
Assessment Task 2
Risk Management Policy and Procedures
Risk Management Report Template
Risk Management Plan Template
Assessment Task 3
Customer Survey Results Memo
Sales data analysis memo
Staff survey results memo
Performance review results memo
Assessment Task 4
Risk Management Policy and Procedures
Assessment Instructions
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
Queen Anne Business College’s re-assessment policy.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? Yes No
Do you understand the requirements of the assessments for this unit? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any specific needs that should be considered? Yes No
If so, explain these in the space below.
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date
Student Declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Task summary
This is an open book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Required
Access to textbooks/other learning materials
Computer and Microsoft Office
Access to the internet
Timing
Your assessor will advise you of the due date of this assessment.
Submit
Answers to all questions
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.
Re-submission opportunities
Your Assessor will provide you feedback on your performance. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with your assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
2. Outline the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines and
each of the 11 principles.
4. List the factors that must be taken into account in determining risk control measures for
hazardous manual tasks as stated in the model Work Health and Safety Regulations 2011.
5. Explain the purpose of risk management policies and procedures in the workplace.
6. List three examples of the impact of risks for a workplace if risks are not identified or
actioned.
7. Outline a step-by-step procedure that companies can use for analysing risks.
8. Outline three sources of information that a company could use to gather information on
potential risks.
9. Describe three examples of tools or techniques that a company could use to identify risks
as part of a risk assessment process.
10. Explain four options that a company could take to control risks.
11. Explain four procedures that a company could use to minimise risk.
Student’s name:
Satisfactory
Did the student provide a sufficient and
performance Comments
clear answer that addresses the
suggested answer for the following? Yes No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Assessor signature
Assessor name
Date
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Task summary
This assessment task requires you, in the role of Operations Manager of NatureCare Products, to develop a
risk management briefing report associated with the proposed business expansion. You will then prepare for
a meeting with your team by researching risks, as well as potential risk treatment options pertaining to the
NatureCare Products business expansion project.
Following this, you will meet with your team to brainstorm risks and develop a risk management plan, which
includes an action plan to implement identified risk treatments.
Required
Computer and Microsoft Office
Access to the Internet to:
o research information to inform PESTLE analysis
o access publications about risk management standards such as:
http://www.finance.gov.au/sites/default/files/COV_216905_Risk_Management_Fact_Sheet_
FA3_23082010_0.pdf
Risk Management Policy and Procedures
Risk Briefing Report Template
Risk Management Plan Template
Space for a meeting, with a whiteboard, if possible.
Roleplay participants
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Email with risk briefing report attached.
Email to team inviting them to a meeting.
Email with risk management plan attached.
Assessment criteria
To be assessed as having satisfactorily completed this task, you are required to complete all of the activities
indicated in the instructions for students and will be assessed against the criteria included in the checklist.
Re-submission opportunities
You will be provided feedback on your performance by your Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with your assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
You are the Operations Manager of a medium-sized Australian company, NatureCare Products,
based in Brisbane. The company commenced business in 1996, and manufactures eco-friendly,
high quality beauty skin care products.
The business was established to cater for a growing demand for skin products that contain eco-
friendly and natural ingredients. There is also an emphasis on eco-friendly packaging. The
company makes all its products in a small factory.
The company sells its products direct to a chain of health food shops across Australia, as well as
online through its own web site. Products ordered online are shipped directly to customers from
the factory. Products provided to health food shops are provided to the health food shop
distributor who then distributes the products to all its stores. The relationship with the chain of
health food shops is a long standing one (ten years).
The company targets customers that want high quality, eco-friendly products. Market research
has identified that around 70% of their customers are professional women aged 25 to 55.
NatureCare Products’ strategic priorities focus on business diversification and growth. They aim
to increase their market share by 10%, and to expand the existing product range to attract more
customers.
At a recent board meeting, the two company shareholders and the CEO discussed options for
expanding the business, including establishing a chain of retail outlets. The idea is to initially set
up one retail outlet in central Sydney, Brisbane and Melbourne. Products will continue to be
made in the company’s factory and shipped to the retail outlets.
The CEO has asked you to investigate this, undertaking a risk analysis on establishing a chain of
retail outlets. The CEO and shareholders are keen to get the business expansion started as soon
as possible so need to get your risk management plan in place immediately.
Currently the company employs the following staff: Accounts Manager, Marketing Manager,
Marketing Assistant, Sales Manager, four customer service representatives, Office Manager and
Administration Assistant, Operations Manager, as well as the CEO and two shareholders as
indicated above.
The company currently has a Risk Management Policy and Procedures in place that
incorporates the AS/NZS ISO31000:2009 Risk Management Principles and Guidelines.
Your assessor will send you an email in the role of the CEO, providing you with feedback and
approval to proceed.
Your email should briefly explain the purpose of the meeting and advise of the date and time for
the meeting (your assessor will advise you of the date and time and also provide you with the
email addresses of the two students who will be your team).
During the meeting, you will need to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding
Student’s name:
Completed
successfully
Did the student: Comments
Yes No
Student’s name:
Completed
successfully
Did the student: Comments
Yes No
Assessor signature
Assessor name
Date
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Task summary
This assessment task requires you to implement a control measure from the risk management plan, as well
as monitor and report on actions arising.
Required
Computer and Microsoft Office
Access to the internet for research
Customer Survey Results Memo
Sales data analysis memo
Staff survey results memo
Performance review results memo
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Email with staff training report attached.
Email to the staff members who will undergo training.
Email with Risk Monitoring Report attached.
Assessment criteria
To be assessed as having satisfactorily completed this task, you are required to complete all of the activities
indicated in the instructions for students and will be assessed against the criteria included in the checklist.
Re-submission opportunities
You will be provided feedback on your performance by your Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with your assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Assume that one of the risks that you identified in your risk management plan was the inability to attract
sufficiently qualified and knowledgeable staff to manage the new retail stores and that the risk
treatment identified is to invest in the training and development of existing staff to fulfil this role, at least
in the short term.
It has been identified that at least two of the existing customer service representatives are interested in
taking on this new role. Neither of the two customer service representatives have managerial skills nor
knowledge, but they both have excellent company and product knowledge, as well as customer service
skills.
Then develop a short report outlining your recommended option/s for the training, including a
rationale for each recommendation.
Include the details of each recommended training option, including a summary of the training to
be provided and outcomes, location, costs and duration as applicable.
The CEO will send you an email providing comments and approval to proceed with the training
course that they select from your report.
Assessment tasks for BSBRSK501 Manage risk Version 1.0
Approved date: 10 May 2019 Review Date: 10 May 2020
Approved by CEO Page 35 of 46
Australian International Training Academy Pty Ltd t/a
My Business College (MBC)
ABN: 76 141 358 045
CRICOS Provider Code: 03694G National Provider Code: 45368
Level 4,225 Clarence Street, Sydney, NSW 2000
Phone: (02) 8937 0969
Email: admin@qaec.nsw.edu.au Website: www.mbc.nsw.edu.au
3. Send an email to the staff members who will undergo training (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the training that they will participate in. Provide all the
necessary details of the training for the staff member.
It is six months later, and you are monitoring the implementation of this risk treatment to ensure sufficient
qualified staff. Assume also that both managers participated in a formal, nationally recognised course in
management which they completed over the last six months.
You have been provided with the following information by your team, which you will use to monitor the
implementation of the action plan:
The new Human Resources Manager has provided you with performance review information for the
two Managers, as well as a staff survey conducted to assess employee satisfaction.
The Marketing Manager has provided you with sales analysis for the last six months, as well as a
memo about a recent customer survey.
Develop a risk monitoring report that provides a summary of the data provided to you and
document what the data shows in relation to the effectiveness of the action plan.
Identify any additional risk control measures, which you believe should be put in place as
relevant.
Student’s name:
Completed
successfully
Comments
Did the student: Yes No
Assessor signature
Assessor name
Date
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Task summary
In this assessment task, you are required to answer a number of questions in order to evaluate the risk
management process that you completed in the last two assessment tasks.
You are also required to set up logical folders and store all the documents that they have created for this
assessment task.
Required
Computer with Microsoft Office and access to the internet
Risk Management Policy and Procedures
Risk management plan developed in Assessment Task 2
Timing
Your assessor will advise you of the due date of these submissions.
Submit
Email with risk management evaluation report and screen shot attached.
Assessment criteria
To be assessed as having satisfactorily completed this task, you are required to complete all of the activities
indicated in the instructions for students and will be assessed against the criteria included in the checklist.
Re-submission opportunities
Your Assessor will provide you with feedback on your performance. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with your assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
B. Consider whether the process indicated in the NatureCare Products’ current Risk
Management Policy and Procedures is sufficient to guide the risk management process used for
the business expansion project. Explain why or why not.
C. Explain whether the principles of risk management in the NatureCare Products risk
management policy and procedure is consistent with AS/NZS ISO31000:2009 Risk
Management Principles and Guidance.
6. Take a screen shot of your folder and files associated with this assessment task, as well as
assessment tasks 2 and 3.
You are required to demonstrate that you can file all of your records in a logical structure.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this unit should be correctly named and filed, as set
out on page 3 of this document.
The screen shot should show all the folders, sub-folders and documents.
Attach your risk management evaluation report and screen shot to the email.
Student’s name:
Completed
successfully
Comments
Assessor signature
Assessor name
Date