KARTHIK RAO

PLOT 4073, S2 FLAT BALARUKUMANI APPARTMENT, MADIPAKKAM, CHENNAI, TAMIL NADU,

INDIA

PHONE NO:
9787956011

EMAIL ID:
karthikrao40@gmail.com

EXPERIENCE AMAZON DEVELOPMENT CENTER INDIA

Chennai//Senior Catalog Associate 11/2016 – present
Team Lead Operations:

 Manage a team members and ensure that all key metrics of performance as
per the Client and publish a SLA & Quality in a weekly basis and ensure to
maintain team score go below average.
 Doesn’t Manage team performance and responsible for the overall
development of the team and the process.
 Worked for CA (Canada), IN (India), US and UK Marketplace and have
been achieved the goals with multiple process developments.
  Manage and strengthen Client Relationship and attend client calls in order
to bring new scope to the process.

 Ability to identify and implement process improvements.

 Worked on FMEA Report in order to sort out failure modes and provide the
plan with analyzing the effects.
 Manage a team, focusing on achieving department objectives /
metrics.
 Handle escalated issues and make a plan for the process in order to avoid
escalation and satisfy the customer.

Achieved Rewards & Recognition:

1. Einstein Award - Awarded to the members who displayed an outstanding

Invent and Simplify mindset and brought a significant contribution to the business
through innovative solutions.

2. Extra Mile Award - Awarded for boundary less behavior to the members
stepping outside the scope of their role in order to solve a problem or to deliver a
result. A boundary less person will exhibit behavior beyond their work by
reaching out and helping other teams in order to achieve organizational objectives.
 3. First Among Equals Award- Awarded to the best performers from a team on a
monthly basis, following the local performance tracking practices. This prize
rewards the individuals who always keep their focus on delivering results at the
highest standards.

ACADEMIC QUALIFICATIONS:

Examination Discipline/ Specialization School/ College Board/ Year of Percentage

University Passing
B.E Electronic & communication Adhiyamaan Engineering Anna 2015 79%
Engineering. College University
HSC Computer Science Don Bosco Matric Higher State Board 2011 79%
Secondary School
SSLC SSLC Don Bosco Matric Higher Matric 2009 82%
Secondary School

VBA EXCEL BASED ON AUTOMATION SKILLS:

VBA Automation Achieved:
 I idea-ted and developed an automation that fetched data from multiple tools (Web Scrapping) and introduced a
logic where the macro was able to determine a final output without any manual intervention. The effort saved
20 hours a week with a HC saving of 0.5.
 Automated a report for the IN MP that involved sourcing data from various share folders and converting the
 same into a consolidated report. The advent of this automation saved 2 hours/week (90% of the report
generation time WoW)
 Task that required manual effort to automatically process all the input file given by dropping them in tool which
was idea-ted and automated by me that helped save 15.25 hours a week with a HC saving of 0.38.

SKILL

 Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average
handling time, profitability, schedule adherence, etc.)
 Well-developed set of analytical skills capable of troubleshooting a wide variety of simple and
interrelated systems
 Good planning, prioritizing and organization and multiple priority management skills Strong
interpersonal and communication (both written and verbal) skills
 Strong partnership with capacity planning and scheduling teams to ensure effective service level
management/floor management

DECLARATION
I hereby declare that all the above information is true to the best of my knowledge.

Yours Faithfully,
(M. Karthik Rao