28/04/2019 York University | Posting Summary

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Posting Number: YUSA-11801

Position Title: IT Support Specialist

Department: O ice of the Dean, Lassonde School of Engineering

A iliation: YUSA

Band: 11
Salary: $61,850

Duration: Permanent - Continuing Full-Time

Hours: 8:30 am - 4:30 pm

Purpose:
Reporting to the Director Information Technology, this position acts as the technology support role for the Lassonde
School of Engineering. This includes front-end helpdesk technical and end-user support for a variety of academic and
administrative so ware, services, and related hardware. This position will also be responsible for installing,
maintaining and upgrading of hardware and so ware in the Lassonde Computer Labs, first-line Audio Visual and
Educational Technologies support in the classrooms.

Education:
College diploma in Technology, Sciences or Computer Science field or an equivalent of 2 years recent experience
(defined as within the last three years) working at York University and performing the same or similar tasks. This
education equivalency is in addition to the experiential requirements outlined below. A certification in Microso
Technologies MCSE, SharePoint and ITIL is an asset.

Experience:
3 years of recent experience (defined as within the last 5 years) in end-user technical support and customer service
including significant experience in the following: Microso Active Directory environment, SharePoint, Windows, MS
SCCM, MS Development Tools. O ice 365, Apple OS, Linux OS, Service Desk so ware, and asset management.

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Skills:
Excellent analytical skills to diagnose and resolve so ware and hardware problems in a networked computing
environment. Excellent customer service, written and oral communication skills to elicit accurate information from
client users and be able to answer inquiries in an informative and tactful manner. Teaching and instructing others in
the use of hardware and so ware systems. Must have demonstrated ability to manage multiple tasks while under
pressure and be able to work both independently as well as an e ective team member. Must have a willingness to
learn, keep abreast of and master new technologies. Ability to establish cooperative and e ective working
relationships. Exercising tact and diplomacy; dealing calmly and e ectively with people; attending accurately to
details; setting priorities and working e ectively under pressure of high volume; ability to multi-task within an
environment of frequent interruptions; ability to show initiative; demonstrated e ective supervisory skills. Ability to
keep up to date with computer system developments; good organizational skills; ability to maintain confidentiality &
security of sensitive material. Must be flexible with work hours for projects that will run in the evening or weekend to
prevent disruption of classes or labs.
The following certifications are desired; Microso Certified Technology Specialist (MCTS). Microso Certified System
Engineer (MCSE). Apple Certified Support Professional (ACSP). ITIL V3 Foundations certification.

SKILLS MATRIX:
Specific technologies include but are not limited to:
End User Technologies: Expert Level required. Desktop/Laptop/Tablet/Smart Phones technologies, MS O ice 365
Client / Cloud version and similar productivity tools, disk/data encryption/compression tools, web conferencing
systems, print technologies, wireless networking protocols, web-based technologies, computing devices
configuration tools and image distribution technologies, multi-vendor systems, audio/video projectors, classroom
technologies, lecture capture systems, consumer grade technologies.

Enterprise Network Infrastructure level systems: Intermediate Level Required Network Infrastructure technologies
including switches, routers, security firewalls and intrusion detection, system monitoring tools, remote access / VPN
systems, network cabling, data centre technologies. Backup and recovery systems including
cloud/disk/tape/san/network replication technologies. Enterprise server technologies including Blade systems,
SAN/NAS, Virtualization and clustering technologies.

Operating Systems, Network and Communication Systems: Intermediate Level Required. MS Windows operating
systems 20xx, SharePoint, Active Directory environment, Unix/Linux operating systems, Apple iOS Mac/Mobile,
Android, TCP/IP and other network routing protocols, WiFi, Bluetooth, consumer grade technologies,
print/scan/copier systems, virtualization technologies, LAN/WAN/SAN, VoIP, H323, A/V systems and web
communication technologies. Desktop imaging, deployment and recovery technologies.

Middleware/Application/Database Systems: Basic Level Required. Microso SQL/.NET/CRM tools, MySQL database,
Oracle database, Student Information Systems, Salesforce. Web Content Management tools like WordPress, Drupal,
Joomla, and other systems, Apache HTTP, SSL, and other web server technologies.

Security Management Systems: Intermediate Level Required. Enterprise Anti-Virus, antispam, anti-phishing and other
end client protection technologies. System logs, data security auditing tools, social engineering, network intrusion
detection systems, firewall and other security technologies.

 
Recruitment Checks:

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from
accredited institutions and/or international equivalents at the time of interview.

 
Cover Letter Required: Yes

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28/04/2019 York University | Posting Summary

Dates:
Internal Posting Date: April 2, 2019
Internal Application Deadline: April 9, 2019

 
Extended Posting Date: April 25, 2019

Extended Application Deadline: May 9, 2019

 

External Posting Date: April 25, 2019

External Application Deadline: May 9, 2019

Please Note: All applications must be received by 4:30 p.m. on the posted deadline date.
Thank you for your interest in a career with York University.
Are you interested in applying to YUSA-11801? To apply to this position click the following link to access our online
application portal: https://hr2.apps01.yorku.ca/machform/view.php?id=13474
(https://hr2.apps01.yorku.ca/machform/view.php?id=13474)
During the application process, please ensure that:
You have submitted a complete application package using our online application portal*
(https://hr2.apps01.yorku.ca/machform/view.php?id=13474). A complete application package consists of the
completed application form, a cover letter and resume by 4:30 p.m. on the posted deadline date.
A complete application package has been submitted for each job posting you are applying for.
You have quoted the appropriate posting number on your application form and in the subject line of your email.
Please keep the posting number and position description for future reference or inquiries.
The University welcomes applications from all qualified individuals, including individuals within the University's
employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal
persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.
York University is committed to employment equity and diversity and a positive and supportive environment.

York University o ers accommodation for applicants with disabilities in its recruitment processes. If you are
contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all
members of the York community. Our long term perspective recognizes our responsibility to be innovators and to
continually work as a community to reduce our ecological impact.

Please note, due to the high volume of applications received only those selected for an interview will be
contacted.

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