POLICY AND PROCEDURE

Department : Finance
Updated : 25/Nov/19

No. Code Name of P&P

1 FIN-AR/2020.01 Credit Policy

2 FIN-AR/2020.02 Credit Card Payment and Settlement SOP

3 FIN-AR/2020.03 Refund Policy

4 FIN-AR/2020.04 PM Management

5 FIN-AR/2020.05 Deposit Policy

6 FIN-AR/2020.06 Payment Posting and Reconciliation SOP

7 FIN-AR/2020.07 Debt Collection (Including Write Off)

7 FIN-AR/2020.08 Commission Payment Policy

8 FIN-AR/2020.09 Other Revenue Posting and Follow Up

 Detail

1. Credit Assessment and the granting of credit limits

2. Collections processes
3. Authority Levels (credit limit, transactions and bad/doubtful debt)
4. Payment collection, allocation and application

1. Introducing of code and function of it for posting

2. Posting processes
1. Refund policy
2. Document needed ( refund form and customer bank account )
1. PM for group guest posting
2. Time limitation and authority level approval maintaining a dummy room

1. Individual guest
2. Group guests
3. Corporate guests

1. Payment posting on opera

1. Contact with a friendly payment reminder

2. Contact with an overdue payment reminder
3. Contact customer with a final notice
4. Try to make direct contact with customer
5. Send a formal letter of demand
6. Write off procedures

1. Commission payment policy

2. Payment method for commission
3. Document required
Deadline

https://www.cicm.com/wp-content/uploads/2016/04/CICMQ_Whitepaper_GuideToACreditPolicy_Jan20
file:///C:/Users/19053/Desktop/Notes-Cash-Credit-Control-RC.pdf

https://www.admiralhotel.hr/system/219/reservation-policy.html

https://www.business.vic.gov.au/money-profit-and-accounting/getting-paid-on-time/debt-collection-guid
P&P CODE RULE
Remark: - All P&P , SOP need to send to Finance Admin for Sequence Remark and approval follow up
- Naming Structure for P&P: <Code> - <Policy Name> - Effective Status - Effective Date
Example: FIN-PR/2019.05.2-Effectived-2019.10.03

Department Section Year

Fixed Fixed Annual change

Finance Account Payable 2019

Finance Account Receivable 2019
Finance Cost Control 2019
Finance Paymaster 2019
Finance Administration 2019
Finance General Cashier 2019
Finance Income Auditor 2019
Finance General Ledger 2019
Finance Fixed Asset Management 2019
Finance Store and Receiving 2019
Finance Procurement 2019
Finance IT 2019
Admin for Sequence Remark and approval follow up
Policy Name> - Effective Status - Effective Date
tived-2019.10.03

Sequence Code
- Changable
- Will be counted for whole Finance Dept in order
- In case that the P&P is approved and reviewed within 1
year, sequence number will be 01.1, 02.2…
01 FIN-AP/2019.01
02 FIN-AR/2019.02
03 FIN-CC/2019.03
04 FIN-PM/2019.04
05 FIN-AD/2019.05
06 FIN-GC/2019.06
07 FIN-IA/2019.07
08 FIN-GL/2019.08
09 FIN-FA/2019.09
10 FIN-SR/2019.10
11 FIN-PR/2019.11
12 FIN-IT/2019.12
 HR LIST OF POLICY AND PROCEDURE

No. Name of P&P

Employee Handbook Vietnamese version
Employee Handbook English version
Collective Labor Agreement (Thỏa ước lao động tập thể)
HR2019-01 Recruitment
HR2019-02 Welcoming new team members
HR2019-03 Uniform & Grooming Standard
HR2019-04 Payroll & Time Attendant
HR2019-05 Overtime Management
HR2019-06 Days-off, annual leaves, public holiday and other leaves
HR2019-07 Transfer & Promotion
HR2019-08 Disciplinary
HR2019-09 Resignation
HR2019-10 Service Charge
HR2019-11 Tips, gifts from guests
HR2019-12 Training and Commercial Trip Bond
HR2019-13 Cellphone at work
HR2019-14 Benefit and Allowances
HR2019-15 Casual & Internship Management
HR2019-16 Recognition Program
HR2019-17 Performance evaluation (probation, end contract, mid year, end year)
HR2019-18 Staff facilities and rules & regulations (Staff canteen, Locker, notice board…)
HR2019-19 Bonus
HR2019-20 Handling private & confidential documents
HR2019-21 Outsource Employees
HR2019-22 Outside Contractors
HR2019-23 First Aids
ND PROCEDURE

Effective Date Issued by Process Status Effective Status

HR On progress
HR On progress
HR On progress
HR Done
HR Done
HR Done
HR Done
HR Done
HR Done
HR Done
HR On progress
HR On progress
HR Done
HR Done
HR Done
HR Done
HR On progress
HR On progress
HR Not yet
HR On progress
HR On progress
HR On progress
HR Done
HR Done
HR Done
HR Done