The Organization and the Managers - perform all activities that involve

employees
WHAT IS AN ORGANIZATION?
3. Liaison
Organization - A deliberate arrangement of
people to accomplish some specific purpose. - maintains self-developed network of
outside contacts and informers who provide
Three common characteristics of an favors and information
organization:
- acknowledging mail; doing external
1. Distinct purpose board work; performing other activities that
involve outsiders
2. People
 Monitor
3. Deliberate structure
- seeks and receive wide variety of
WHO ARE MANAGERS?
information
Manager - An organizational member who
- emerges as center of internal and
integrates and coordinates the work of others.
external information about the organization
Organizational levels:
- reading periodicals and reports;
- First-line managers maintaining personal contacts
- Middle managers
 Disseminator
- Top managers
- transmit information received from
WHAT ARE MANAGEMENT ROLES?
other employees to members of the
- Refers to specific categories of organization
managerial behavior
- holding informational meeting; making
- Grouped under three primary heading:
phone calls to relay information
interpersonal, informational, and
decisional. (Mintzberg) 4. Spokesperson
Interpersonal Roles - transmit information to outsiders on
organization’s plans, policies, actions, results,
1. Figurehead
etc.
- symbolic head; obliged to perform a
- holding board meetings; giving
number of routine duties of a legal or social
information to the media
nature
Decisional Roles
- greeting visitors, signing legal
documents 1. Entrepreneur
2. Leader - search for opportunities and initiates
improvement; supervises design of projects as
- responsible for staffing, training, and
well
associated duties;
- organizing strategy and review
- motivate and activate employees
sessions to develop new programs
2. Disturbance Handler
- responsible for corrective action when
organization faces important disturbances
- organizing strategy and review
sessions that involve disturbances and crises
3. Resource Allocator
- responsible for allocating
organization’s of all kind
- scheduling; requesting authorization;
performing any activity that involve budgeting
and the programming of employee’s work
4. Negotiator
- responsible for representing the
organization at major negotiations
- participating in union contract
negotiations or in those with suppliers
Skills for Managers
General Skills
1. Conceptual Skills
2. Interpersonal Skills
3. Technical Skills
4. Political Skills
Specific Skills
1. Controlling the organization’s
environment and its resources
2. Organizing and coordinating
3. Handling information
4. Providing for growth and
development
5. Motivating employees and
handling conflicts
6. Strategic problem solving
Management Competencies
A cluster of knowledge, skills, and attitudes
related to effective managerial position
Basic Competencies
- Initiate and implement change and
improvement in the systems
- Monitor, maintain, and improve service
and product delivery
- Monitor and control the use of
resources
 Secure effective resource allocation for
activities and projects
 Recruit and select personnel
 Develop teams. Individuals, and self to
enhance performance
 Plan, allocate, and evaluate work
carried by teams, individuals, and self
- Create, maintain, and enhance effective
relationships
- Seek, evaluate, and organize
information for action
- Exchange information to solve
problems and make decisions
END