Assessment Cover Sheet

WORKSHOP ASSESSMENT
BSBMGT605 Provide leadership across the
organisation
BSB61015 Advanced Diploma of Leadership & Management

Student Name:
(Please write in block letters)

Student ID Number:
(Please write in block letters)

Assessors Name:
Assessment Due: Submission
Week 8 Date:
Assessment Tasks Not Yet
Satisfactory Did Not Submit
Satisfactory
Workshop Assessment –
Role Play □ □ □
Feedback to Students:

ASSESSOR’S DECLARATION:
I hereby certify that the above student has been assessed by myself and all assessments are carried out as
per the Academy’s Assessment Policy & Procedure.
I declare that the student’s work evidence is current, authentic, valid and sufficient

ASSESSOR SIGNATURE ____________________________ Date: ______________

Student’s signature
 Assessment Submission rules and conditions
Read all the instructions below before attempting the assessment task. Assessment tasks are tools used to
determine if you have the knowledge and skills to complete tasks to industry standards within the workplace.
Your trainer/assessor will help you throughout this task and it is your responsibility to provide enough
evidence to justify a competent decision by the trainer/assessor. If you do not understand the questions or
what is required, ask your trainer/assessor for assistance.

 For group assessments, all students are to contribute to the assessment tasks. You must work in
groups when the assessment is required and when that is the case you will be allocated in to groups
by your trainer in the class; hence your active presence is necessary
 Role play/presentation if part of the assessment must be done by all students. Photos or video may
be taken as part of the evidence.
You are to complete all tasks by the due date and assessments must have a coversheet attached. Online
submission opens one week prior to the due week and cut-off date is set on Saturday at 11:55pm in the week
of due date. If you think you do not have enough time to complete the tasks by the due date, discuss with the
trainer/assessor the reasons of why you cannot submit on time. Assessment tasks submitted late may not be
accepted by your trainer/assessor, leaving the learner with a Did Not Submit (DNS) result.

Writing your responses

When answering questions, ensure that your answers are detailed enough so the assessor can draw a
conclusion that you have the knowledge and/or skills to demonstrate competency. When producing reports,
please make sure that your project has the following complete information:

A Title Page, Table of Contents, Page Numbers, Reference List, ensuring that your answers thoroughly match
the questions asked.

Answer all questions in your own words to avoid plagiarism.

Plagiarism/ Academic Misconduct

Plagiarism by a student will result in an automatic ‘NYS’, and as well as being recorded, may result in further
disciplinary action such as a student’s exclusion from a course. Plagiarism is presenting and using someone
else’s work, writings or ideas as your own with or without their consent.

Some examples of plagiarism as follows

 Presenting work by another individual as one’s own unintentionally

 Handing in assessments markedly similar to or copied from another student
 Handing in assessments without the sufficient acknowledgement of sources used, including
assessments taken totally or in part from the Internet

Academic misconduct is a serious matter and any breach of misconduct will be treated seriously as per the
Policy of the organisation. Impersonating or allowing another individual to impersonate you, for the purpose
of completing an assessment or presentation is considered a fraud.

Marking of Assessments

On submission of your assessment it will be marked for a result of either Satisfactory (S) or Not Yet Satisfactory
(NYS). If you receive a NYS result, you will be asked to redo the tasks again. To achieve a competent result with
this unit, all tasks need to be completed and marked as satisfactory. Your trainer/assessor will provide
feedback to you on each task, outlining where you must improve to achieve a Satisfactory (S) result. When all
tasks are marked as Satisfactory (S), you will receive a result of Competent (C) for this unit otherwise, you will
be marked Not Yet Competent (NYC). Assessments submitted to the trainer/assessor after the due date may
not be accepted, and you may have to a resubmission fee.
 Assessment appeals

Appeal process - If you feel the decision made by your assessor was incorrect please refer to your Student
Handbook for information on assessment appeals for the required steps to appeal this decision. Download the
assessment you want to appeal and complete the appeal box in Feedback Evaluation Sheet by signing as to
whether you wish to appeal. You are required to hand the hard copy in to student services.

Submission requirements

If an assessment is not submitted in accordance with the submission requirements, then it will be deemed as
being non-compliant. Non-compliant submissions result in pending on being marked and /or recorded NYS.

 All submissions must be done by PDF file. The Student is required to convert word file assessments,
PowerPoint presentation and other attachments to PDF before submitting unless the evidence is
required to submit its original format (eg. word or excel).
 The first page in the file must be cover page. Both the cover page must contain student name and
student number.
 The Student is allowed by default to upload up to five documents on each submission. You must
upload each file separately. You must not upload zip file.
 Submissions from overseas are not allowed as students are required to be in Australia to attend their
regular classes.

Name……………………………………………… Student ID...............................................

Signed ……………………………………………. Date …………………………………….

APPEAL PROCESS:

I would like to appeal the outcome of this assessment as per the appeals procedure in the Student
Handbook

Student’s signature: _______________________ Date: __________________

Introduction

This assessment is designed to gather evidence of your competence to provide leadership across an
organisation, specifically your performance in responding to an incident that breaches the
organisation’s policies and procedures and relevant legislation.
This assessment is based on the case study, Myhome2 (below). You should also familiarise yourself
with Myhome2 Human Resources Manual.
You will conduct research, investigate the incident (via role plays) and prepare various documents
for your assessment. A checklist is provided at Appendix A for you to confirm that you have included
all of the items required for assessment.

Part Assessment task

Part A Role-play: investigation
Part B Risk assessment
Part C Short report
Part D Code of conduct
Part E Investigation: desktop research
Part E Media statement

Instructions

Begin by reading the case study, Myhome2 (below) and familiarising yourself with the company’s
Human Resource Manual. The case study includes details an incident that has occurred that you
need to investigate and respond to.
Myhome2 Case study

You have been employed by Hans and Anchara, founders of Myhome2, as the human
resource manager. The business is in its third year of operation. The business started in the study of
Hans and Anchara’s home in Marrickville, an inner-western suburb of Sydney. Hans and Anchara
met on a Contiki Tour in Europe. They love travel and meeting people. After moving to Sydney, they
decided to open their home to a student studying at a nearby university. They were happy when
their guest told them that she felt as safe and happy as if she were at home with her family. The
idea for Myhome2 was ignited!
Myhome2 is a web service that links students studying in New South Wales with a host-family
home within 20 kilometres of their educational institution. The ‘guest’ is guaranteed their own
bedroom, bathroom and study area. Meals are provided five nights per week. The host families are
pre-screened by completing police checks and various other security checks. Typically, the host-
family has children (often in high school or university) who are studying in the local area.
The families of the Myhome2 guests, whether they are interstate in Australia or overseas, can be
assured that their young person is in a safe, family environment where they have privacy and the
guarantee of at least five home-cooked meals every week.
The business did very well last year; exceeding its targets, and have decided to expand this year.
 They have over 150 employees, many of them customer experience assistants.
You have recently joined Myhome2 as the National Operations Manager. As the business is still in
the growth phase, you manage operations and have oversight of the human resources team. Hans
and Anchara have told you that they expect to employ more customer experience team members
in the next six months as they expand into Queensland, in areas like the Gold Coast and Brisbane.
The incident:
Hans and Anchara have organised a meeting of the senior leadership team. They tell the team that
this morning’s local newspaper has run a story this morning that alleges that Pree Lo, a customer
experience assistant in the city office, has been bullied and harassed by a team leader at Myhome2.
Pree is 18 years old and living in Australia while she completes her nursing qualification. She has
been working at Myhome2 for five months. Pree lives with a Myhome2 ‘host family’ about 20
minutes from the office.
Pree has told the journalist that since her first couple of days in her new job at Myhome2, she
found herself the object of unwanted attention by her team leader. She claims that her team
leader asked her several times if she would have dinner with him – offers that she refused. He
regularly asks her whether she has a boyfriend in her home country. She has found numerous small
gifts left in her desk drawers and lockers. Initially these were chocolates and single flowers. In the
last few weeks, she has found double movie tickets and fashion brochures with lingerie items
highlighted left on her desk. She claims to have numerous inappropriate and offensive emails that
have ‘sexy’ stories and jokes in them. Pree says that after she found the courage to tell the team
leader to ‘stop with the gifts’ he ‘un-invited’ her from a teams-drinks night. He told her that Indian
girls need to protect their reputation and it would be best if she stayed home.
When the journalist asked if she had reported the problem to her manager, Pree told him that she
‘didn’t know who to trust’. She is scared that if she ‘causes trouble’ at the Myhome2 office, she
might lose her accommodation and not be able to complete her studies. She hasn’t told the adults
at her accommodation as they would be angry if she made trouble for Myhome2. Pree says that
her studies have suffered because of the stress and worry, she isn’t eating properly and feels
fearful when she comes to the office. She describes herself as being ‘sick with worry’: not sleeping
well, she often has headaches.
The journalist asked Pree why she has ‘gone public’ now. She told him that it has come to her
attention, that she may she may not be the only one that is being treated this way by the team
leader. She felt that she needed to come forward to stop this happening to anyone else. She is
worried though that if their families back home hear about this, both she and the other girl might
be summoned home by their families in India.
Han’s and Anchara’s response
Both are devasted by this morning’s article. They are very concerned about Pree and the other
(unnamed girl). They are concerned that Pree hasn’t identified the team leader involved. In
addition to their concern about the girls’ welfare, they are worried about the impact on the
business. Myhome2 is built on trust: families entrust the care of their young people to Myhome2
and their screened-hosts. The damage to the business’ brand and reputation could be
considerable.
The CEOs have assigned you the task of investigating the incident and taking appropriate action to
mitigate the risk of a similar incident occurring in the future.

Part A: Role-play: Interview Pree

You must conduct an interview with Pree as part of your investigation. Your trainer/assessor will
assist you to organise a role-play with another student who will play the role of Pree.
You should prepare for the role-play by writing a list of questions that you intend to ask. Record her
responses on the form that you have prepared.

Part B: Risk assessment

You must undertake a risk assessment to determine the likelihood of a similar incident occurring in
the future. The risk assessment must also determine the likely impact and consequences to the
business in light of your findings from the investigation.
Use the risk assessment to identify measures that the business could take to reduce or eliminate
workplace bullying and harassment.
Evaluate the potential solutions and make a recommendation for the consideration of the CEOs.
Submit the risk assessment and accompanying information for assessment (approximately 600
words).

Part C: Code of conduct

You must write a code of conduct for Myhome2 that is designed to promote ethical behaviour and
compliance with the legislation that you identified in Part A.
The code of conduct must address the issues from the incident.
The code of conduct should reflect the organisation’s values and standards. By following the code of
conduct, you would expect that a culture of respect to be maintained and that employees will have a
clear understanding of ethical behaviour.
You should clearly articulate Myhome2’s expectations of employees.

Part D: Investigation
You must conduct desktop research to understand the significance of the incident, the potential
impact on the business and the individual involved (Pree and the team leader).
a) Identify two key pieces of legislation that are relevant to your analysis of the incident.
b) Explain how the legislation impacts the recommendations you are proposing.

c) Summarise how your leadership style in this incident is impacted by legislation.

d) Detail the methodology you followed to conduct your investigation.

Part E: Media statement

Prepare a media statement for use by various stakeholders including the CEOs and ‘Heads of’
departments. The audience for the media statement could include Myhome2 users (guests and
hosts), suppliers to the business, broader community and employees.
Write a statement for the media that:
 summarises the incident
 explains the actions that Myhome2 has implemented
 highlights how the business leaders are promoting ethical conduct
 promotes the organisations objectives, values and standards.

References:
You must include an appropriately formatted list of references with your assessment submission.
Appendix A: Assessment checklist

Use the following assessment checklist to confirm that your assessment submission includes all of the
required components:
Assessment checklist

Part A: Investigation:

1. Short report of investigation findings

2. Completed interview form

Observation checklist completed by trainer/assessor

Part B: Risk assessment

Risk assessment

Supporting information

Part C: Code of conduct

Part D: Media statement

 Observation Checklist
(Role Play)
FAMILY NAME: GIVEN NAME(S):

UNIT CODE: BSBMGT605 Provide leadership across the organisation

Mark (S) for satisfactory & (NYS) for

unsatisfactory or absent
Satisfact

ory
Assessor Comment
Description of what the assessor expects to Yes/No
Item see the student doing in the course of the
project
1.
Establishes rapport and trust

2.
Explains the purpose of the interview

3. Asks questions to gather facts about incident

4. Use a range of open and closed questions

5. Demonstrates active listening

6 Uses verbal and non-verbal communication to

show empathy
7 Records information on the appropriate form

Trainer’s feedback on evidence of knowledge and skills demonstrated through this project. Include
recommendation on how to address gaps in competency.

Trainer’s signature ____________________________ Date: ____________________

BSBMGT605 Provide leadership across the organization. Workshop Assessment _V1_2019.

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