King Alfred Haber

1003 Lowell Place | Honolulu, Hawaii 96817

Cellular 808.321.0331 | Email kingalfred.haber@gmail.com

Education

April 2019 – Present

Kapiolani Community College | Honolulu, Hawaii
Candidate for an Associate in Science Degree, Hospitality & Tourism

Experience

March 2019 – Present

DoorDash | Honolulu, Hawaii
Delivery Driver
 Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
 Reviewing orders before and after delivery to ensure that orders are complete, the charges are
correct, and the customer is satisfied.
 Assisting with loading and unloading items from vehicles.
 Accepting payments for delivered items.
 Providing excellent customer service, answering questions, and handling complaints from clients.
 Adhering to assigned routes and following time schedules.
 Abiding by all transportation laws and maintaining a safe driving record.
 Preparing reports and other documents relating to deliveries.

November 2018 – Present

Hertz Inc. | Honolulu, Hawaii
Instant Return Representative
 Provides excellent customer service by managing vehicle returns process, in compliance with
Dollar Thrifty Automotive Group’s policies and procedures
 Personally, always welcome all customers with a pleasant greeting and professional attitude,
assist with luggage and answer questions in a friendly manner
 Resolve customer issues and concerns professionally using effective customer service techniques.
When applicable, direct queries to the Team Leader for the issue can be resolved before the
customer leaves the location.
 Inspect vehicle and record any new damage or major cleaning requirements and complete
required documentation
 Check fuel level and mileage and clearly explain final charges to the customer
 Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding
customers to remove their personal belongings. Help as needed.
 Drive continuous improvement by communicating customer feedback to team and engaging in
action planning to improve operational performance and customer satisfaction
 Maintain appearance appropriate for providing best in class customer service in accordance with
established guidelines
 To carry out any other duties requested by the managers/Team Leaders.

October 2017 – November 2018

Hawaii Employment | Honolulu, Hawaii
Vehicle Auditor
 Inspect all returned vehicles after the cleaning and ensures that the vehicle is safe, clean and
ready to be rented for the next customers
 Records information of the vehicle being inspected using a mobile device
  Keeping track of the cleaner’s cleaned vehicle and how much vehicle failed the inspection
 Transporting the vehicles to the customer or parking lot in a safely manner

October 2015 – September 2017

Waikiki Business Plaza | Honolulu, Hawaii
Jr. System Admin
 Assisted employees with their computer or software problems.
 Maintained cleanliness of all equipment such as POS, servers, and security camera.
 Installed security cameras for the building.
 Run cables for new security cameras or computers
 Maintained records about networks of computers .
 Repaired devices such as computers, printers, POS, and POS printers.

May 2015 – October 2015

Waikiki Business Plaza | Honolulu, Hawaii
Parking Attendant
 Issue claim tickets to drivers entering a parking garage or lot and collect the fee when the driver
leaves
 Answer questions for patrons about the hours of operation or general information about the
surrounding area
 Perform a check of the lot or the garage to make sure that everything is secure
 Securing, recording and depositing cash after shift

September 2012 – May 2015

Macys Inc. | Honolulu, Hawaii
Mattress and Luggage Specialist/Sales
 Engaged with customers to ensure their needs are met and they are satisfied with the service.
 Processed cash and card payments from customers.
 Counted my drawer at the beginning and end of my shift to make sure my drawer is balance.
 Deposited a large sum of money from the sales I made to the manager's office.
 Responded to customers’ needs by aiding them in solving conflicts and issues related to deliveries
or purchases.
 Built relationships with customers by responding through email and phone calls to update them
on the products they have purchased.
 Utilized knowledge about bed products and covers to the customers so they can make an
informed decision for their needs.
 Used programs such as Microsoft Word and Excel to manage product data and to keep accurate
records of purchases.

Skills

 Customer and Personal Service

 Proficient with Microsoft Word, Excel, PowerPoint and Internet applications
 Excellent Computer and Electronic skills
 Complex Problem Solving
 Fluent writing and speaking skills in Filipino Language

Language

Tagalog, Ilocano and English