DIAN AYU KRISDIANI

201712006
Ekonomi/Akuntansi

RESUME
FIT CONTROL SYSTEMS TO YOUR MANAGERIAL STYLE

By Cortlandt Cammann and David A. Nadler

From The January 1976 Issue

The systems are not capable of directly controlling organizational performance. They provide
information to the managers who are in a position to exercise control. If managers use the information
well, the control system works. If they use it poorly, the system may produce unintended effects.

Effects of control systems:

The intent was to motivate the employees to manage their time and to generate valid information
about how much time they were allocating to different tasks. instead of being a useful tool, the time
sheets became a recreational activity. On Friday afternoons at the work break, employees got together
to fill out their time sheets, each competing to see who could come up with the most preposterous
record of activities.

Strategies of Control
A manager must give serious thought to his use of control system measures in any one area. He must
consider the consequences of his actions in terms of the kinds of behavior that he motivates in his
subordinates.

External control
This strategy is based on the assumption that subordinates in the particular situation are motivated
primarily by external rewards and need to be con trolled by their supervisors. To use the control
system effectively in this way requires three steps. First, the goals and standards associated with the
system need. Second, the area measures need to be constructed so that they are “people proof,” Third,
rewards need to be directly and openly tied to performance, as indicated by the measures in the
control system, to ensure that the subordinates have an incentive to work hard.

Internal motivation
The strategy of internal motivation is implemented by using the control system in a very different
manner than in the external control strategy. This internal motivation strategy may have different
effects. It may generate high commitment to goals because the organization member participates in
setting them and feels responsible for seeing that they are achieved.
A control system and the way that it is used constitutes a potentially powerful tool for influencing the
behavior of individuals in organizations. Just as the manager needs to make a careful and informed
choice among control strategies, the organization needs to be conscious of the alternative approaches
to designing and using control systems.