Roll No. Total No.

of Pages: 02
Total No. of Questions: 15

MBA / MBA(IB) (2012 & onwards) (Sem. – 1)

ORGANIZATIONAL BEHAVIOUR
M Code: 49002
Subject Code: MBA-102
Paper ID: [C0102]
Time: 3 Hrs. Max. Marks: 60

INSTRUCTIONS TO CANDIDATES:
1. SECTION-A contains SIX questions carrying FIVE marks each and students has to
attempt any FOUR questions.
2. SECTIONS-B consists of FOUR Subsections : Units-I, II, III & IV. Each Subsection
contains TWO questions each carrying EIGHT marks each and student has to
attempt any ONE question from each Subsection.
3. SECTION-C is COMPULSORY and consist of ONE Case Study carrying EIGHT marks.

SECTION A

o m
.r c
1. Contributing disciplines to OB
2. Perceptual process.
3. Nature & Process of motivation.

p e o m
.r c
4. Lohari Window and its appreciation.
5. Negotiation Process.

p a
r
6. Cultural difference and business ethics.

b p e
SECTION B
a
rp
UNIT I
7.

8.
b
Outline the foundation of Individual Behavior and their importance in understanding,
predicting & influencing individual behavior in organization.
What is OB what are the factors that influence OB discuss in the content of culturally diverse
organization in a globalized set up.

UNIT II
9. What are the factors which determine job satisfaction for an individual? Discuss the various
theories of job satisfaction and their relevance in today’s context.
10. Differentiate between transactional and transformational leadership styles. Which do you
think is better and why?

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 UNIT III
11. What is decision making in an uncertain environment. Do you think effective decision
making deals with managing individual 2 team conflicts? Justify & explain.
12. Critically evaluate the theories of group formation. What are the pre-requisites of effective
groups? Discuss.

UNIT IV

13. What is stress, what are its causes and implication on individuals health and behavior. What
are the steps taken by today’s organizations to manage stress amongst its managers?
14. What is a learning organization. Outline its pre-requisites and importance for a creative &
innovative organizational culture. How does it help the organizations survive in cut throat
competition?

o m
.r c
SECTION C
15. Khanna made a lot of efforts to introduce the change by involving all the workers in it, since

e o m
the workers lacked training and knowledge about productivity and cost reduction effects of
this equipment. Ultimately, the new material handling equipment was installed with the

p .r c
active cooperation of the workers.

p a
A few months afterwards, the company decided to install a sophisticated fixture in the
electronic assembly department among a group of technical workers. Considering Mr.

b r p e
Khanna’s success in the previous change. this job was also assigned to him. Mr. Khanna did
not expect any opposition about the proposed change since the group consisted of educated

a
employees, who were in a better position to understand the company problems and utility of
the new fixture. Accordingly, he did not make much efforts before introducing the new

rp
equipment as he had done in the previous situation. The result was beyond everybody’s
imagination. The group resisted tooth and nail the introduction of the new system until it was

Questions b
given up. The mistake proved very costly to Mr. Khanna and he lost this job.

1. What, in your opinion, Mr. Khanna would have done to avoid resistance by the technical
group to the proposed change?
2. How do you explain the behaviour of the two groups in accepting or rejecting the change
contemplated by the management?

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