Assistência Remota ao Usuário – Gilson Banin – Microsoft Premier Field Engineer Página 1 de 19

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Assistência Remota ao Usuário

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Gilson Banin (https://social.technet.microsoft.com/profile/Gilson+Banin) December 9, 2010

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Tags GPO (https://blogs.technet.microsoft.com/gbanin/tag/gpo/) Remote Assitance

(https://blogs.technet.microsoft.com/gbanin/tag/remote-assitance/)

Comments (9)

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Cesar Camargos
December 10, 2010 at 11:25 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-131)
Excelente dica!

Amanhã já vou passar para meus alunos.

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Jefferson Kiocia
December 24, 2010 at 11:55 am
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-155)
Conheci esse recurso em uma Palestra ministrada por você Gilson em 2008,
habilitei esse recurso na empresa que trabalhava na época e funcionou muito
bem !! Eliminamos as outras ferramentas de acesso remoto. Recomendo muito a
todos esse excelente conteúdo !!

Abs.

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Edson Soares Ferreira

February 28, 2011 at 3:00 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-74)
Gilson, estou tendo um problema, por favor, poderia me dar uma luz?…

Quando ofereço a Assistência, o usuário aceita o convite e se eu quiser interagir

com as caixas do UAC, preciso que o usuário marque uma caixa de seleção no
momento da solicitação de controle.

Porém se o usuário não possuir privilégios administrativos, uma janela de elevação

será aberta e eu ficarei com a imagem congelada.

Como posso contornar esse problema?

Se estiver em dúvida, veja essa imagem:

i.technet.microsoft.com/Cc505914.Figure_C12624085_17(en-us,TechNet.10).png
(http://i.technet.microsoft.com/Cc505914.Figure_C12624085_17(en-
us,TechNet.10).png)

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Obrigado.

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Edson Soares Ferreira

February 28, 2011 at 6:18 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-70)
Gilson, consegui encontrar um meio de resolver.

Habilitei no gpmc que a tela segura do UAC também aparece para o logon
interativo.

hehe, maravilha,

Parabéns pelo blog e obrigado por compartilhar excelentes dicas.

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Rarmor
May 19, 2011 at 12:59 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-158)
Edson poderia descrever melhor o processo que utilizou para fazer isto?

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Michel (https://social.technet.microsoft.com/profile/Michel)
November 1, 2013 at 8:14 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-142)
  Olá Gilson, implementei as Diretivas no domínio mas não consegui conectar sem
a aceitação do usuário, existe alguma maneira de conectar na estação de trabalho
sem o aceite do usuário do outro lado ?

  Abraços.

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Michel Dellabeneta
August 12, 2014 at 11:04 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-193)

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Assistência Remota ao Usuário – Gilson Banin – Microsoft Premier Field Engineer Página 17 de 19

Meu amigo, segui suas dicas e 100%

MUITO OBRIGADO POR COMPARTILHAR O CONHECIMENTO e de uma forma
bacana de se entender, o que é raro na internet.

PARABÉNS.

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rodrigo
September 21, 2015 at 8:53 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-765)
Boa tarde,

Estou tentando ativar essa função sem sucesso, em maquinas win7.

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Valdevy
September 29, 2015 at 7:39 pm
(https://blogs.technet.microsoft.com/gbanin/2010/12/09/assistncia-remota-ao-
usurio/#comment-755)
Boa tarde!
Gilson, a opção Remote Assistence não está habilitada para modificações e esta
opção não está marcada.
Como faço para torná-la modificável?

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