Two-Day Public Training Program On:

THE PSYCHOLOGY OF INFLUENCE FOR

HUMAN RESOURCE (HR) PROFESSIONALS
: 3
Date:
Date 18
& 4& December
19 March 2009
2008 VenueCarlton
Venue: Conference
: Carlton Centre,
Conference The
Centre, TheRitz
RitzCarlton
CarltonHotel,
Hotel,Kuala
KualaLumpur
Lumpur

An interactive 2 days training session that will enable Human Resource

professionals to influence others with diplomacy, impact and tact.

“Understanding the foundations of

influence and persuasion will put you
in life’s driver’s seat. This is because
everything you want in life comes from
your ability to influence others
tactfully.”
~ Anonymous
“There’s only one way to get anybody
“The most important influence tool you to do anything. And that is by making
have in your arsenal is integrity.” the other want to do it.”
~ Zig Zaglar ~ Dale Carnegie

Organised By: In Alliance With: Official Hotel:

Kuala Lumpur

www.str.com.my www.bumikonsep.com www.ritzcarlton.com

THE PSYCHOLOGY OF INFLUENCE FOR HUMAN RESOURCE (HR) PROFESSIONALS

ABOUT THIS PROGRAMME PRE-COURSE PROFILING

Human Resource (HR) professionals typically spend a large portion of their daily
time in communicating and dealing with top management, middle
management, employees, regulatory bodies, outsourcing partners and
vendors. Powerful techniques and strategies are essential to these HR
professionals in terms of influencing and persuading others to achieve
departmental and organizational goals.
The ability to influence and persuade is arguably one of the most important
attribute of a successful HR professional today. Influence is the magic
ingredient that will help all HR professionals to forge ahead in the challenging
HR career.
www.str.com.my/pcp
An on-line profiling of the participants will be facilitated one week before
the programme commencement. Prior to attending the programme, all
participants will be required to complete an on-line questionnaire to
assist in determining each individual’s influencing competencies and
preferences. The information obtained from this on-line pre course
profiling will allow the coach to present each participant with a Personal
Development Plan upon the completion of the programme.

To succeed as a HR professional in this dynamic and constantly demanding The following are the key take away from
organizational environment, today’s HR professionals must possess the ability
to communicate with all levels of people with diplomacy, persuasiveness and
this 2-days programme:
influence.
• Comprehensive training materials including
participant’s manual, case studies, handouts, and
This 2-days training session will provide all HR professionals with various
proven and valuable techniques in influencing others when performing their HR PowerPoint slides
roles and responsibilities. • Certificate of completion
• Supplementary CD ROM comprising of various
BENEFITS OF ATTENDING THIS PROGRAMME articles and references on influencing skills
• VCD containing video taping of role plays
Upon completion of this program, the participants should be able to: and practice presentations
• Positively influence and persuade all levels of people in a highly competitive
• Personal development plan and follow- up template
work environment
• Build strong relationships, exert greater influence with practically everyone • A mystery gift for each participant
and project a positive personal image
• Understand different personality types and apply appropriate influencing
strategies to obtain maximum impact

7GREAT REASONS TO ATTEND

• Develop rapport, build agreement and manage conflicts through persuasive
techniques
• Use positive influencing language and congruent body language when
dealing with others
• Apply influencing strategies during meetings, presentations, coaching, Limited class size to maximise interaction and
counselling, interviewing and other interactions at the workplace 1
personal attention
Detailed pre-course questionnaire to specifically
2 address participants’ objectives and needs
YOUR INFLUENCE COACH
Highly interactive facilitation and delivery style to
3 maximise learning outcomes and applications of
A. Nagappan negotiation strategies
BSc, MBA, Certified NLP Practitioner
Comprehensive supporting training material
A. Nagappan is an enthusiastic and dynamic corporate trainer
who uses an engaging, encouraging and thought provoking 4 including notes, handouts, supplementary CD ROM
training delivery style. He has trained an extensive number of and stationary
professionals, lecturers, trainers, students, and parents on a
variety of areas. His personal mission is to train, motivate and 5 5 Star training facilities with a supportive learning
empower individuals, teams and organisations in achieving environment
excellence. He is the author of the book “The Negotiating
Edge: Strategies to Create a Win-win Outcome.”
Researched and practical latest methods, tools and
6 techniques enabling participants to readily apply the
He has more than 16 years of hands-on experience in education and training, in most of
which have been spent on “people development”. He had served as the Group Training
influencing strategies
Manager for several well-diversified public-listed manufacturing and service companies in
7 Incorporation of various NLP (Neuro Linguistic
Malaysia, where his focus was on personal, professional and organisational development Programming) techniques in the program
training. Besides, he has also held the position of Director of Studies for a leading
educational institution in Malaysia.

Nagappan had obtained his BSc in Management and Information technology from the WHO SHOULD ATTEND?
USA and an MBA from Charles Sturt University, Australia. A Certified NLP Practitioner
with the IANLP (International Association of NLP, Australia), Nagappan conducts various Senior Managers, Managers, Assistant Managers, Executives and
training programmes on personal, professional and organisational development Supervisors from manufacturing and service organizations involved in the
throughout Malaysia for numerous MNCs and SMIs. Nagappan has conducted a variety following HR functional disciplines:-
of in-house, public training programs and conferences throughout Malaysia. Namely, he • HR Planning, Recruitment, Selection • Industrial Relations
has conducted the following training programs previously: Essential managerial skills, • Training and Development • Employee Relations
negotiation skills, problem solving and decision making skills, influencing and persuasion • Organizational Development management • HR Administration
skills, coaching & counseling skills, team building, time management, supervisory • Compensation and Benefits • ESH and OSHA
excellence, and many more.

A partial list of organizations that have benefited from Nagappan’s various soft-skills training sessions in the past includes:-
• Averis Sdn Bhd • CGC Corporation Berhad • Emerson Process Management • Manulife Insurance (M) Berhad • Pontian United Plantations Berhad • Teguh Sendirian Berhad
• AXA Affin General Insurance Berhad • CIMB Investment Bank Berhad • Inti College Malaysia • Molex (M) Sdn Bhd • Roche Diagnostics (M) Sdn Bhd • Telekom Malaysia Berhad
• Bank Negara Malaysia • Dell Procurement Services Sdn Bhd • iPerintis Sdn Bhd • Patimas Computers Berhad • Sabah Parks • TM Net Sdn Bhd
• BASF (M) Sdn Bhd • Dewan Undangan Negeri Sabah • Kimberly Clark (M) Sdn Bhd • Pernec Corporation Berhad • Subang Jaya Medical Centre • UDA Holdings Berhad
• BH Insurance Berhad • Edaran Otomobil Nasional Berhad • LB Aluminium Berhad • Phillip Morris (M) Sdn Bhd • Tang Dynasty Hotel • UMW Industrial Power Sdn Bhd
 COURSE SCHEDULE
DAY
DAY ONE
ONE - 18 Mar2008
3 Dec 2009 (Wednesday)
(Wednesday) DAY
DAY TWO
TWO -- 419Dec
Mar2008
2009(Thursday)
(Thursday)

Time Contents Time Contents

0830 - 0900 Registration and welcoming coffee 0900 - 0915 Review and reflection of Day 1

0915 - 1030 Personality profiles and influencing styles

0900 - 0915 Introduction and course objectives
0915 - 0930 Influence: The cornerstones of HR success
• strategic HR and changing trends in HR
• Influencing skills - A paramount ingredient in HR
• 360 Degree influence for HR professionals
• Influencing needs in the HR environment today
0930 - 0945 New paradigm of influence for HR professionals
• The hierarchy of influence and persuasion
• The 5P’s of success in HR today
• The 9 laws of influence for strategic HR professionals
• Stages of influence and their impact
• Identifying different personality types
• Using the DISC, MBTI and NLP (VAK) profiles
• Crafting the right influence strategy
• Video presentation and analysis
1030 - 1045 Morning tea break
1045 - 1200 Rapport: The key to influencing edge
• The 7 keys to rapport and influence
• Strengthening verbal and non-verbal verbal
• Power and choice of words
• NLP Language Models – Meta and Milton Models
• Mini role plays and discussions
1200 - 1230 The influence tool box for HR professionals
• The 9 laws of influence
• Maximum influence: 12 critical success factors

0945 - 1030 Influencing skills assessment 1230 - 1330 Lunch break

• Influencing skills inventory
1330 - 1400 Influence case study: Maximum influence in HRM
• Your influencing profile • Case study briefing
• Case study preparation
1030 - 1045 Morning tea break
1400 - 1530 • Case study role play simulation (Part 1)
• Video taping of role plays
1130 - 1230 The world of influence and influencers • Feedback and reflection session
• World’s greatest influencers
• Key elements of influence and persuasion 1530 - 1600 Afternoon tea break
• Character traits of effective influencers 1600 - 1630 • Case study role play simulation (Part 2)
• Video presentation and reflection • Video taping of role plays
• Feedback and reflection session
1230 - 1330 Lunch break 1630 - 1650 Personal action plan development

1330 - 1400 Power: The ability to influence others 1650 - 1715 • Completion of course evaluation
• Presentation of certificates
• 7 types of powers for influencing others • Group photo session
• Analysing your powers to influence
• Selecting the power base for influence
Testimonials for
The Psychology of Influence for Human Resource (HR) Professionals
1400 - 1445 Roles of Emotional Intelligence in influence
• Key components of EI and its link with influence
• EI and influence assessment
“The programme was great and the program
• Enhancing EI to maximise influence with others
director was excellent.”
Terence W. Tulus (Director – Hospitality Planning Division)
1445 - 1530 Mini-case study and role plays
• Power, influence and success in HR
“The programme was sucecssful and flawless
1530 - 1600 Afternoon tea break
in the arranging of events.”
1600 - 1700 Video presentation and reflection
• Character traits of an effective influencer
• Common errors made when influencing
“The failitator was very knowledgeable and
had excellent facilitation skills.”
1700 - 1715 End of day one
Rakesh S. Rajangam (HR Manager)

Maximum number of participants: 20 pax

OUR APPROACH (METHODOLOGY) The following approaches will be

used in this programme:
This is a highly interactive programme and
focuses on the practical aspects of realistic • Interactive seminars
influencing skills development through • Case studies and exercises
experiential learning. A variety of learning
• Simulation of real-life situations
methodologies such as the Accelerated
Learning Principles (ALP) and Neuro-Linguistic • Role plays and reflections
Programming (NLP) will be used to sustain the • Video presentations and analysis
participant’s interest and to create an • Interactive discussions
optimum learning environment that will • Self-assessments and profiling
maximise the learning outcomes.
THE PSYCHOLOGY OF INFLUENCE FOR HUMAN RESOURCE (HR) PROFESSIONALS
Date:
Date :18
3 & 19 March 2009
4 December 2008 Venue:
VenueCarlton Conference
: Carlton Centre,
Conference TheThe
Centre, RitzRitz
Carlton Hotel,
Carlton Kuala
Hotel, Lumpur
Kuala Lumpur

COURSE SCHEDULE SUPPLEMENTARY CD-ROM FOR PARTICIPANTS:

0830 Registration and welcoming coffee 1230 Lunch break Each participant will receive a copy of
the supplementary CD-ROM. The
0900 Commencement of morning session 1330 Commencement of afternoon session supplementary CD-ROM contains more
1030 Morning tea break 1530 Afternoon tea break than 30 articles and future reading
1545 Commencement of session materials. It contains a collection of
1045 commencement of session
influencing and persuasion articles from
1715 End of session various authors and industry specialists.

REGISTRATION FORM Course Code: STR - PTC - 008 -

FOR PARTICIPANTS FROM MALAYSIA FOR PARTICIPANTS FROM BRUNEI DARUSSALAM

Please tick: Please tick:

FEE: RM 1,688 per participant inclusive of course FEE: BDN 888 per participant inclusive of course
materials, breakfast, tea break, lunch, high tea and materials, breakfast, tea break, lunch, high tea and
Certificate of Accomplishment Certificate of Accomplishment

10% Group Registration Discount 10% Group Registration Discount

(for 3 or more registrations from the same organization) (for 3 or more registrations from the same organization)

Full Name : Datuk / Ir. / Mr. / Mrs. / Ms.:

Designation: Mobile No.:

0 1 -
Email:

I will be utilising my STR Privilege Voucher for this course STRPV -

Contact person / Approved by:

Position:

Company Name:

Company Address:

Telephone: Fax:
0 - 0 -
Email:

Please tick: I fully understand and agreed on the Terms & Conditions listed below:

TERMS & CONDITIONS:

This Course is PSMB / HRDF Claimable
(Under SBL Scheme)
PSMB Registration No: 1146
SBL SCHEME
Companies must apply directly to HRDF. Approval will be
base on individual merit of each company.
WRITTEN CANCELLATION
Registration cancelled 7 days before the event will be
subject to a RM200 penalty charge.
There will be no refunds for notice received less than 7 days
prior to the event. A substitute may be made at any time
before the event at no extra cost. We reserve the right to
postpone or cancel the course or make any changes to the
programme whenever deemed necessary.
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