Your Report

Correct

Q.1) the greater the degree of customer involvement, the more challenging the design and management of operation

A. true (Your Answer)

B. false

Unanswered

Q.2) describe the term quality of conformance

Possible correct answers:

 the degree to which goods or services conform to the intent of the designers

Correct

Q.3) which of the following is not a type of operations?

A. goods production

B. storage/transportation

C. entertainment

D. communication

E. all of the above involve operations (Your Answer)

Incorrect

Q.4) which is not a significant difference between manufacturing and service operations?

A. cost per unit (Correct Answer)

B. uniformity of output

C. labor content of jobs

D. customer contact
 E. measurement of productivity (Your Answer)

Incorrect

Q.5) which of these factors affects productivity

A. methods and technology

B. workers (Your Answer)

C. management

D. a and b only

E. all of the above (Correct Answer)

Correct

Q.6) which of the following is true?

A. corporate strategy is shaped by functional strategies

B. corporate mission is shaped by corporate strategy

C. functional strategies are shaped by corporate strategy (Your Answer)

D. external conditions are shaped by corporate mission

E. corporate mission is shaped by functional strategies

Incorrect

Q.7) supply chains are sometimes referred to as value chains because they reflect the concept that value is added as g
services progress through the chain

A. true (Correct Answer)

B. false (Your Answer)

Unanswered

Q.8) list the categories of costs of quality

Possible correct answers:

  appraisal costs
prevention costs
internal failure costs
external failure costs

Incorrect

Q.9) in an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chai
week. what is the labor productivity of this operation? (productivity = output/input)

A. 90 chairs/worker/day

B. 20 chairs/worker/day

C. 15 chairs/worker/day (Correct Answer)

D. 75 chairs/worker/day

E. none of the above (Your Answer)

Unanswered

Q.10) how many quizzes are scheduled for the course?

Possible correct answers:

 three quizzes are scheduled for the course.