JAN D.

TAYLOR
1102 Palmer Street Ext.
Milton, DE 19968
Email: jan2dorine@gmail.com
Cell: 718-249-6516
Proven ability to create and deliver solutions that meet objectives to performance. I am a team
player who is a self-motivator and comfortable operating in a wide range of environments. I have
the ability to communicate with end users in easy to understand terms.

SKILLS:
 Windows Operating System and Microsoft Office 2016
 Customer service skills Hands-on computer services (hardware and software)
 Telephone handling and clerical duties
 Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system
issues.
 Provide support to end users relating to hardware and software, computer applications,
LAN components and peripherals
 Carry out on-site analysis, identification, and resolution of difficult desktop problems for
end users

EXPERIENCE:
FREELANCER 7/2010 – Current
 Technical support to clients, family and friends
 Evaluate, recommend, and purchase hardware, software and supplies
 Troubleshooting, repair and upgrade computers
 Setup, deployed, and maintained of end-user machines
 Assisted in discovery, research and resolution of technical issues.
 Worked with third party vendors to resolve issues with hardware or software
 Troubleshoot various technical issues dealing with printers, network, and phone systems.
 Monitored and responded phone and e-mail requests for technical support
 Maintained Help Desk specific applications and assisted in refining procedures

NOTE: Took a break due to health reasons. As well as moved to Delaware.

SmartSource PNC Banks, DE

Lewes and Rehoboth @ Giants Delaware Branches
Millsboro and Fenwick Island Delaware Branches 8/2017 – 9/2017
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 Refreshed computers and on-site trash removal.

Go2IT Group Worcester County School, Newark, MD

Stephen Decatur HS & Pocomoke HS 7/2017 – 8/2017
 Warehouse & redelivery of new computer equipment, basic installation services, on-site
imaging, on-site end user configuration & on-site trash removal.

Go2IT Group Worcester County School, Newark, MD

Stephen Decatur HS & Pocomoke HS 7/2016 – 8/2016
 Warehouse & redelivery of new computer equipment, basic installation services, on-site
imaging, on-site end user configuration & on-site trash removal.

MAXIMUM VELOCITY P.C. Brooklyn, NY

COMPUTER TECHNICIAN 8/2003 – 2/2008
 Administered customer service and technical support to clients
 Sold custom built computers and peripherals for clients.
 Experience diagnosing, troubleshooting and resolving client issues with hardware
maintenance, installations and upgrades.
 Conducted on-site service calls for clients.
 Troubleshooting, diagnosed, installed, configured, repaired, and upgraded hardware and
software for PC systems
 Added hardware to computer systems such as: Hard drives, video cards, sound cards, SCSI
devices, printers and scanners.

NEW YORK CITY ECONOMIC DEVELOPMENT CORPORATION New York, NY

EXECUTIVE SECRETARY 8/1987 – 7/1997
 Provided administrative assistance to the Planning Staff
 Responsible for word processing of documents, reports, and correspondence
 Handled telephone calls, screened and routed clients inquire to divisional personnel
 Scheduled meetings and site visits, made travel arrangements and maintain files and office
supplies
 Greeted clients and screened walk-in inquiries for professional staff
 Maintained timekeeping of staff sick and vacation leave
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UNITED STATES ARMY Station in Mannheim, Germany

FOOD SERVICE SPECIALIST May 23, 1979 – January 19, 1981

• Responsibilities included: Prepared and served three nutritional meals a day to a company of
3,000 hungry soldiers in a timely manner.

UNITED STATES ARMY RESERVES Fort Hamilton, NY

FOOD SERVICE SPECIALIST February 28; 1983 - September 18, 1988
 Responsibilities included: Prepared and served three nutritional meals to feed a company of
1,500 hungry soldiers. To be prepared to setup a hospital kitchen in the field when called
upon.

EDUCATION:
Delaware Technical Community College Georgetown Delaware
Information Technology And Networking - Associate in Applied Science (AAS) Current

Certificate in A+ and Network+ 3/2009 – 6/2010

Courses: Computer Technology, A+ Computers and Network+

BROOKLYN EDUCATIONAL OPPORTUNITY CENTER Brooklyn, NY

Certificate in A+ and Network+ 3/2009 – 6/2010
Courses: Computer Technology, A+ Computers and Network+

RICHMOND HILL HIGH SCHOOL Richmond Hill, NY

Academic Diploma 9/1974 – 6/1978

REFERENCES:

Available upon request

HOBBIES:

Sewing, reading, swimming, exercise and games