Vision

To be a world-class telecom service provider

Mission
1. Connect Ethiopia through state of the art telecom services
2. Provide high quality, innovative and affordable telecom products and services that enhance the
development of our nation and ensure high customer satisfaction
3. Build reputable brand known for its customers’ consideration
4. Build its managerial capability and man power talent that enables ethio telecom to operate at
international level
5. Support community and environmental development
Values
Lead with vision
 Be committed to understand, meet and exceed the telecom needs and expectations of the country at
large and of customers in particular.
Respect
 Respect customers and recognize that the revenue generated allows ethio telecom to operate.
 Recognize employees of ethio telecom as most valuable assets and create conducive working
environment that allows them to develop and grow.
Excellence
 Be committed to high-level performances. Customer service quality, organizational excellence and
continuous improvement of quality of services.
Integrate
 Be ethical and honest in all assignments.
Accountability
 Be accountable to all stakeholders.