JOB DESCRIPTION

POSITION: Service / Area Manager

REPORTS TO: Divisional Manager / Director
RESPONSIBLE FOR:
LOCATION: Fen House

MAIN PURPOSE:
 To take overall responsibility for the effective management of all
aspects of the service, thereby ensuring the provision of the highest
quality standards of diagnosis specific care and treatment, driven by
the needs of the individual.
 To lead, manage and direct a multidisciplinary team in the attainment of
aims and objectives linked to the Disabilities Trust Strategic Plan and
the needs of the individual.
 To meet full compliance in line with the requirement of the regulatory
body and relevant legislation.
 To market the service to all potential commissioners and referrers with
the key aim of creating new business opportunities.
 To manage organic and planned change within the service, to meet the
demands of new business.

MAIN TASKS AND RESPONSIBILITIES

 Demonstrate professional leadership and provide ‘hands on’
management support and guidance, managing staff activities and
influencing their practices and attitudes.
 Assume line management responsibilities for the senior management
team and lead clinicians where appropriate, to provide operational
support and direction. Ensuring that performance standards are
identified and met.
 Take responsibility for setting and monitoring of budgets, capital and
revenue, within location.
 Take overall responsibility for recruitment, employment and working
practises, complying with Employment Law and contractual obligations.
To include the provision of Induction, training and support as required
in respect of the statutory responsibilities of the service and the Trust,
with particular emphasis on our aims , values and high performance
standards.
 To be an active member of the Service Management group and on
occasion to take on additional defined responsibilities in relation to
events such as investigations, disciplinary/grievance hearings and the
provision of management support to other services.
 Promote the ethos of exceptional customer responsiveness throughout
the service to all stakeholders including service users, families,
 purchasers, referrers and other professional partners. This may require
additional and or unsocial hours and or overnight stays.
 Produce and implement an annual business development plan to
support the management and development of existing and new service
provision.
 Participate in conferences and marketing opportunities as an
Ambassador of the Trust
 Take a lead responsibility for the provision and management of on-call
systems for location, including out of hours management support to the
team within location.
 To ensure all Service Users have received and been involved in their
assessment, support plans, person centred plans and ongoing reviews.
 To be responsible for the financial accounting systems on location, to
include Trust and service user finances.
 Ensure at all times the effective health, welfare and safeguard needs of
all individuals are met in line with legislation.
 To take a lead role, in conjunction with the multidisciplinary team, in the
provision of the review process, ensuring review reports are of a
professional standard and collated in a timely manner. Chair review
meetings as required and facilitate Service User involvement at all
levels.
 Ensure through the leadership of the teams, that Service Users are
empowered to pursue educational and vocational goals to contribute to
their life-long learning, their independence and the achievement of
aspirations and quality lifestyle.
 Ensure at all times that the physical environment is safe for everyone in
accordance with appropriate legislation and best practise , in addition
that the environment is adapted to promote a homely atmosphere and
maximum independence (and rehabilitation delete as appropriate) to
service users, based on the best available knowledge.
 To be responsible for all environments, vehicles and equipment within
the location, ensuring they are fit for purpose and maintained to an
acceptable and safe standard. To be responsible for the planned
service and maintenance needs at the location.
 To constantly monitor quality standards through the use of agreed audit
and governance outcome measures. Working in conjunction with the
Trust’s Quality Assurance and Health and Safety departments to both
reflect and act upon issues of quality and standards within the service,
with the aim of striving towards continuous improvements.
 To take overall responsibility for all reporting procedures, both internal
and external, ensuring that best practise is adhered to.
 To be responsible for the ongoing review of all areas of risk
management within the designated location.
 Carry out any other duties within the general scope of the post as
directed by the Divisional Manager.
 To undertake, any reasonable travelling requirements, in order to fulfil
the tasks and responsibilities of the role.
 To include driving The Disabilities Trust’s and service user vehicles,
ensuring service user activities/appointments are fulfilled [Delete for
posts where not relevant]
PERSONAL DEVELOPMENT, SUPERVISION AND TRAINING
 Keep updated and informed of best social care and leadership practice
and ensure that innovation is promoted and poor practice is challenged
in all areas and provide relevant professional judgement, information
and advice to Trustees, Directors, and Managers
 Participate in regular support and supervision from line management
 Continuously develop professional knowledge and expertise, attending
and participating in learning and development events, meetings,
conferences, and events (as requested/approved by line management)
to ensure up to date knowledge relevant to the role
 Attend and participate in regular team and other meetings, both internal
and external

POLICIES AND PROCEDURES

 Comply with The Disabilities Trust’s Policies in respect of staff
management, including supervision, personal development, capability,
grievance and discipline.
 Support the management of all compliments and complaints as per The
Disabilities Trust Policy and Guidelines.
 The post holder will be expected, at all times, to be familiar and comply
with the written policies, procedures and guidelines for good practice,
issued by The Disabilities Trust
 Ensure the Health & Safety policy and procedures are adhered to at all
times
 Take personal responsibility for own health and safety and report
incidents and potential hazards as necessary.

The Disabilities Trust operates in a constantly changing environment and as

such work priorities and objectives may change. The Trust reserves the right
to make reasonable changes to the job purpose and accountabilities.

ETHICS AND CONFIDENTIALITY

When working for the Disabilities Trust all employees are required to work
responsibly and be accountable for their actions, upholding dignity and the
rights and health and wellbeing of our Service Users and their Colleagues.

All staff are required to respect the confidentiality of all matters they may learn
relating to their employment, other members of staff and the general public.

This job description is intended to be a dynamic document, subject to agreed

alteration and development in line with the evolution of the role.

Staff members name: ___________________________

Signature: ___________________________

Date: ________________