Sliding doors

Christian Dana, Senior Product Manager

OCT 2017
 ABC timeline

Stand Overlap

07:50 ATC reports XS123 (B777) entered FIR (STA is 0900) STAND OVERLAP
• 14’ Engines on waiting
07:50 ATC Allocates Runway 18R to XS123 You ETA
• 0.58 Kg NoX produced
can use
• Noise emissions
I Do
can’t
Position you turn
0821
Remote the
cleared,
have
07:53 ATC new ETA for XS123 is 0821
A21ABC
• Fuel
Wait
We planned
FIRin Airport
consumption
will position
ask LH215
to we
be
is the airspace
… Aircraft
• Pax
XS123
(STA
another wasand
move
Satisfaction
surrounding
parking
7:50 can’t
stand
0900)
into
thegoing down
Airport
stand up
AM
on A21
are
free checking
to
at speed
08:45
08:23 Airline sends Landing Time for XS123 That’s
reachstand 39’A21
available?
R33
R33 early!
now
08:29 Radio, Pilot XS123: “XS123 arrived at A21 but it’s occupied”
08:29 Radio, Apron Control: “Please wait in position, we’re checking”
08:30 Radio, Apron Control: “AOC what’s the pushback time for flight on A21?”
08:30 Radio, AOC: “It’s planned to go at 08.45”
08:30 Radio, Apron Control: “We have XS123 waiting do you have another stand?”

08:30 Radio, AOC: “Is it able to move to R33?”

08:31 Radio, Apron Control: “Negative”

ATC Control
08:32 Radio, AOC: “We will ask to speed up LH215”
Airline
…
Flight Cabin
08:43 Radio, Apron Control: “Position cleared, XS123 move into stand A21”
Apron Control

Airport Command Centre

 ABC timeline

Stand Overlap Extra bus

07:50 ATC reports XS123 (B777) coming from GRU entered FIR

07:50 ATC Allocates Runway 18R to XS123 We need more busses to

Extra
take allbus
XS123 needed
the pax!
in AOC is
07:53 ATC new ETA for XS123 is 0821 The Airport
• Pax Satisfaction going
07:55 Airport communicates new in block time 0829 block
XS123
down 14’
connected
is
(pax
to ATC,
allocated
waiting) now
OVERWORK
received the new ETA,
GHLet’s
earlier
•AMS
to R33 move
than
please
extra
generates back
costs in
provide
anandfor when
alert
07:55 Airport communicates Stand change for XS123 from A21 to R33 thetime
newandRWY AMS
bussing
overwork see what
services
previous
XS123 case
arrives
calculates
earlier.
the new
07:55 The Airline receives the stand change to a Remote stand
• Thewould
Bus happen
operator withinto
reallocates
utilization not
08:23 Airline communicates to GH to provide busses block time R33
AMS (with VTT)
optimized
08:29 Airport communicates XS123 in block from VDGS
08:31 Airline communicates XS123 door open

08:45 GroundHandler to AL: “We need 2 more busses, we have no free”

08:59 GroundHandler Dispatcher: “I need 2 more busses” ATC Control

09:00 GroundHandler Operator: “I can extend my shift and provide it” Airline
09:01 GroundHandler to AL: “New bus getting there” Flight Cabin
09:10 GroundHandler to AL: “Last bus getting there” Apron Control
09:18 GroundHandler to AL: “All Pax at Arrival A area” Airport Command Centre
 ABC timeline

Stand Overlap Extra bus

07:50 ATC reports XS123 (B777) coming from GRU entered FIR

07:50 ATC Allocates Runway 18R to XS123

07:53 ATC new ETA for XS123 is 0821 AMS

• Pax arecalculates
in the terminalthe
33’
07:53 ATC Allocates Runway 18R to XS123 busses
earlier than
XS123 has needed278 and
before pax
Busses
• NoLet’s
overwork
move
automatically needed
back in a
sends
07:55 Airport communicates new in block time 0829 on board 240Y
• Optimization of busses
22B
confirmed
time andCrew
message
16 see
towhat
the
07:55 Airport communicates Stand change for XS123 from A21 to R33 would happen with
GroundHandler
AMS Dashboard
AMS
07:55 Airport to Airline: XS123 in on R33, communicate Y and B pax count

07:57 Airline confirms Y 240 B 22 for XS123

07:57 Airport to GH: provide 6 busses at 0829 at stand R33

08:10 GroundHandler Busses confirmed

08:31 Airline communicates XS123 door open

08:45 GroundHandler to AL: “All busses delivered”

 ABC timeline

Stand Overlap Extra bus Transfer pax

07:55 Airport communicates Stand change for XS123 from A21 to R33

07:55 Airport to Airline: XS123 in on R33, communicate Y and B pax count

07:57 Airline confirms Y 240 B 22 for XS123 • It’s 09:30:
Departing what
flight
All pax
Here
delayed arrived
Gate
35’nowatA29 at
least
It’s
We 08:45
need
happens awithPAall
07:57 Airport to GH: provide 6 busses at 0829 at stand R33
Gate
• Where
DEPLast
Unknown
Let’s 29
seen
are
XS550
move we’re
these
inwe
resolution
back in
announce
XS550
pax
time arethatinforthe
was15
08:10 GH Busses confirmed Arrival
time PAX??!
closing
miss and A area
15 the
pax
see door
from
what
PAX
• supposed
GH of XS550
terminal
activity
wouldXS123!
happen
to
non leave
08:31 Airline communicates XS123 door open now with
optimized
at AMS
09:25
08:45 GH to AL: “All pax delivered at Arrival A”
…
09:30 Airline Hub control: what happens with XS550 STD 0925?
09:30 GH to AL: “We miss 15 pax from XS123 at gate A29”

09:31 GH to APT: “We need a PA for 15 pax from XS123 to XS550”

09:33 APT to GH: “Where are these pax?”

09:31 GH to APT: “Last seen in Arrival Area A at 08:45”
09:33 APT to GH: “We have congestion at sec control, send someone”
…
09:41 GH to AL: “Operator in Arrival A area”

09:55 GH to AL: “Pax at Gate 29”

 ABC timeline

Stand Overlap Extra bus Transfer pax

07:55 Airport communicates Stand change for XS123 from A21 to R33
07:55 Airport to Airline: XS123 in on R33, communicate Y and B pax count
07:57 Airline confirms Y 240 B 22 for XS123 •The
No Airport
delay onAMS
DEP shows:
with
Fast Track operator
07:57 Airport to GH: provide 6 busses at 0829 at stand R33 TPAX from XS123
•• Send
The
will
No take
Airport
an operator
the
additional
Arrival
sends
pax
resources
Passenger
atto
queue at
a
07:57 Airport to GH: TPAX Alert for XS123 expected >30’ queue at security Let’s
TPAX
fast
the
needed
security move
plane
track
alert
is red15
because back
and
to TPAX in
Airline
will
planned
07:59 Airline Hub control to GH: Send TPAX staff for security fast track time
• ontime
bring
XS123 and
with
through
Hub them
has seetowhat
scheduled
Control
Arrival
Transfer theA
resources
would happen
Passenger with lesswith
than
08:04 GH Fast Track operator allocated, one bus will Fast Track TPAX Departure
20’ Transfer time
gate
AMS
…
08:31 Airline communicates XS123 door open
…
08:45 GH to AL: “All pax delivered at Arrival A”
08:49 GH to AL: “TPAX at Gate 29”
 ABC timeline

Stand Overlap Extra bus Transfer pax Runway busy

08:29 Airport communicates XS123 in block from VDGS

08:34 There is a problem with the rear bag door Problem identified
XS124 Auhorised
08:55 Rear bag door open now • XS124
We had
Issue to ATC
an
identifiedissue
at
to
What
One pushaback,
08.34 of
is going
the bag on
09:21 Bag unload finished we
with are
theready
XS123-XS124
bag door for
•When44’
move minutes
unloading
with isto delay
runway
XS124?
R33 doors
free?
09:28 Bag load started
•All
Bag
we
Bag
Bag
Bag
Fueling
Fueling
22’ unload
just
load
load
doors
pushback
doesengines
STD not
started
done
0940
start
done
start
on done
open
Open
from
09:35 Bag load finished, refueling can start pushback
18L
boarding to take off
09:38 Refueling started
09:50 Refueling ended
09:55 What is going on with XS124?
09:55 GH to AL: “We had an issue with the bag door we just started boarding”
XS123 is in block
and the aircraft is
09:57 APT to all: “When will you be able to free R33?”
scheduled to
09:58 GH to APT: “We are about to pushback”
depart as XS124
10:01 GH to Pilot: “All doors closed ready to pushback”
STD 0940
10:01 Pilot: “XS124 ready for pushback”

10:02 ATC to Pilot: “Authorised Taxi out to 18L” (taxi time is 11’)
10:13 ATC to Pilot: “You are departure n.09 to go”
… Delay on Runway
10:24 XS124 ATD
 ABC timeline

Stand Overlap Extra bus Transfer pax Runway busy

08:29 Airport communicates XS123 in block from VDGS

08:34 There is a problem with the rear bag door
New TOBT has
08:45 The AL AMS Turnaround manager gives an alert
triggered
AMS
The
Onedoor the
ofnew
the DMAN
Turnaround
is TOBT
open
bag
08:55 Rear bag door open now XS124
to re-calculate
Let’s
manager move
unloading
now, back
prompts
we DEP
in a
start
doors
09:01 AL sets a new TOBT for XS124 at 1000 time 10:00
New
(asdoes TTOT
time and
TOBT
unloading
not
suggested 1022
see what
ALERT
open
by AMS)
09:02 ATC New TSAT 1011 TTOT 1022 would happen
New TSAT 1011 with
09:55 Airport allowed to display Delayed deparure AMS Taxi)
(11 minutes
10:11 Starting Pushback now
10:11 XS124 authorized to go to the Runway TTOT 1022
10:22 AL ATD is 1022
• No waiting time on the taxi
way
• No fuel consumption
• No emissions
• Reduced delay

Departure time at
risk: A new TOBT
is needed
Collaboration

INTEGRATION

automation
 Airport Operations Vision

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 Stakeholders

Ground
Airport Airlines Tower
Handlers

Pax Services Hub Control Pax Services Runway mgmgt

Billing Transfer mgmt Baggage Services Apron traffic

AOC Crew Cleaning ATC

Baggage AC maintenance Catering

Security Aircraft Cleaning

PRM Bussing

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 The goal

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 reaching the goal

How Through With SITA’s

• Shared KPI • Stakeholder mgmt
• One dataset Change • Communication plan
Collaboration • Automation • Training plan
Management
• Mobility • Super Users

• Early decisions • MoU • Data Quality

Proactive • No domino effect • Disruption mgmt • Common KPI
• Shared decisions Integration • Command Centre Shared data
decisions • Shared platform
• Best option

• Flight mgmt data • Resource Allocation

• Resource Allocation • Predictive tools
Automation • Shared KPI IT Solutions • Data feeds
• Integration • Scenario simulation

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 SITA IT solutions for aviation Operations: Time
dimension
Real Time Mid term Long term
Reporting
management planning planning
How many
What happened How do I deal with What is the best
resources will I
and where can we the latest plan for the
need the coming
do better? updates? coming weeks?
season?
In the past today weeks ahead months ahead
When do we tackle which problem? time

• Billing • Fixed Res. Allocation • Fixed Res. Planning • Capacity Management

Airport • Reporting • Some GH Allocation • Rule tuning • Slot Management
• Rule tuning • Equipment Tracking • Rostering • Seasonal planning

• Reporting • Mobile Res. Allocation • Rostering • Staff dimensioning

Airlines • Equipment tracking • Mid term planning • Equipment dimensioning

Ground • Reporting • Mobile Res. Allocation • Rostering • Staff dimensioning

• Equipment tracking • Equipment dimensioning
Handlers

• Reporting • Runway Optimization • Strategic planning • NA

Tower • TSAT negotiation
• Capacity management
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 SITA IT solutions for aviation Operations:
Location dimension
Land Side Air Side Apron Runway

How did my
How can I make How do I optimize
common use When will I be
my passengers the use of my
allocation able to pushback?
travel on time? runways?
perform?

When do we tackle which problem? space

• Checkin • Gate and Stands • Fixed Res. Planning • KPI sharing (CDM)
Airport • Chutes and carousels • Lounges • Rule tuning • ATC constraints
• Security queues • Bussing • Rostering
• Pushback
• Checkin agents • Gate Agents • Rostering • Flight plans adjusts
Airlines • Transfer management • Baggage services • Mid term planning

Ground • Checkin agents • Gate Agents • Baggage services • TOBT reliability

• Baggage services • Catering
Handlers • Lost and found • Cleaning
• Pushback
• NA • PDS • PDS • DMAN
Tower • DMAN
• Capacity management
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 SITA IT solutions for aviation Operations:
Summing up
Airports Airlines Ground
Ground Tower
Airport Airlines Tower
Handlers
Handlers

Turnaround Management ✅ ✅ ✅ ✅
Focused view on Aircraft Turnaround (CDM) (Turnaround) (Services) (PDS)
processes

Real Time Resource ✅ ✅ ✅ ✅

Management (fixed and mobile) (fixed and mobile) (mobile and (Runway)
Stands, Gates, Carousels, Staff equipment)

Mid Term planning ✅ ✅ ✅ NA

Planning resources for the coming weeks

Long term planning ✅ ✅ ✅ ✅

Long term capacity assessment (fixed resources) (mobile resources) (mobile resources) (Runway)

Reporting and BI ✅ ✅ ✅ ✅
Analysis of past operations (fixed resources) (mobile resources) (mobile resources) (Runway)

16 | Airport Management Solution | Confidential | © SITA 2017

 SITA IT solutions for aviation Operations:
Summing up
Airports Airlines Ground
Ground Tower
Airport Airlines Tower
Handlers
Handlers

Turnaround Management
Focused view on Aircraft Turnaround CDM Milestone Pack
processes

Real Time Resource Runway and

De-icing Planner Apron mgmt
AirportCentral

Management A-CDM
Stands, Gates, Carousels, Staff
Fixed Resources Mobile Runway
Mid Term planning Resources Performance
Slot / Capacity Mgmnt
Planning resources for the coming weeks Manager

Long term planning

Long term capacity assessment

Reporting and BI
Analysis of past operations AirportPulse

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 SITA’S AMS portfolio today
Ground
Airport Airlines Tower
Handlers

Runway Performance

CDM Milestone Pack

Slot / Capacity Mgmnt CDM Milestone Pack

AirportIntegrator
De-icing Planner

Electronic Flight
Fixed Resources

AirportVision

AirportPulse
AirportVoice
PDS/DMAN
Resources

Manager
Mobile
Runway and

Strips

ESB
De-icing Planner Apron mgmt
Reporting

A-CDM
AirportCentral
Billing

AODB

Fixed Resources Mobile Runway

Resources Performance
Slot / Capacity Mgmnt
Manager

Runway and
Resource allocation Pax
Apron mgmt Integration BI
Comm.
A-CDM
AirportPulse

AirportCentral

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 Airport Operations
examples

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 Where is AMS today

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