1/27/2018 Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

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Fatal Error During Dashboards 4

Installation (Ports 4520-4539)
This question is answered

Hello,

During installation of Dashboards 4 (SAP Crystal Dashboard Design 2011, Departmental Edition) a fatal error
message, attached, appears saying that at least one port in the range of 4520-4539 must be open. Windows
Firewall has been disabled in this computer and we have also tried starting Windows in Safety Mode with
https://archive.sap.com/discussions/thread/3300257 1/8
1/27/2018 Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

networking, what else can we try to have a successful installation?

The user has Administrator access on a Windows XP machine.

Thanks for your help,

Péricles

Error.JPG (/attachment/99591) (14347 B)

(https://people.sap.com/pericles.maranhaoneto)

Pericles Maranhao Neto (https://people.sap.com/pericles.maranhaoneto)

January 06, 2015 at 09:58 AM
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Correct Answer

Keith Fisher (https://people.sap.com/keith.fisher2) replied

(https://people.sap.com/keith.fisher2)
June 21, 2013 at 11:40 AM
Hi Pericles,

the IT guys at the site I'm working at have

found that what was preventing the installs
from running was the actual location of the
install packages.

I had moved them locally but only to the

desktop of the account I am using, and the
error was still occurring.

However when the packages were moved

to the root of the C: the installs proceeded
with no problems.

So in our case at least it looks like the error

message is a complete red-herring. Try
moving the install package and running it
from the root of C and see if it works,

thanks

Keith

2
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13 replies

(https://people.sap.com/amitanant.kulkarni)

Amit Anant Kulkarni (https://people.sap.com/amitanant.kulkarni)replied

February 04, 2013 at 22:03 PM

The best way to find out which ports are blocked is to install
TCPView and run it while the installation.

It will list the ports used and you can find which one is blocked.

delete the registry entries for xcelsius and any install files and
right click the setup and run as admin

0
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Jamal Arif (https://people.sap.com/jamal.arif)replied

February 06, 2013 at 22:26 PM

I am having the same issue in regards to the installation of the
BOBJ tools. I have turned off the firewall and try to install in
Safe Mode and still no go. Anyone have a solutiont to this
issue?

0
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Amit Anant Kulkarni (https://people.sap.com/amitanant.kulkarni)replied

February 07, 2013 at 00:58 AM

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1/27/2018 Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

In trying on windows 7 then try to change the user account control setting there bring the
slider at the bottom.

Try to run the setup as right click and run as admin.

delete the existing registry entries and the previous install files and try.

Install TCPView that will show you exactly which ports are blocked

0
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Jamal Arif (https://people.sap.com/jamal.arif)replied

February 07, 2013 at 17:28 PM

I am trying to install on Win XP 32 bit with SP 3

0
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Jamal Arif (https://people.sap.com/jamal.arif)replied

February 13, 2013 at 23:11 PM

I was able to relove the issue by installing the installation file
directly to my PC rather than connecting through the server. I
hope it helps.

0
likes
(https://people.sap.com/pericles.maranhaoneto)

Pericles Maranhao Neto (https://people.sap.com/pericles.maranhaoneto)replied

February 14, 2013 at 14:19 PM

Jamal,

Could you please describe your solution in more detail? We're

trying to install it directly on a PC from a local file to the local
HD and have encountered this error. I'm unclear on where the
server piece falls.

Thank you,

Péricles

https://archive.sap.com/discussions/thread/3300257 4/8
1/27/2018 Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

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Jamal Arif (https://people.sap.com/jamal.arif)replied

February 15, 2013 at 22:57 PM

I had to get my IT administrator to log in as an "admin" and
then copy the ZIP file to my PC from our local server. Once the
file was unzipped, we were able to execute the installation file
with out any issues. I would definitly recommend looking into
your permissions/secuirty. Hope this helps.

0
likes
(https://people.sap.com/keith.fisher2)
Keith Fisher (https://people.sap.com/keith.fisher2)replied

June 20, 2013 at 14:32 PM

Hi Pericles,

did you ever resolve this issue as I am facing the same problem
trying to install the client tools on a PC. Windows Firewall is off,
netstat shows none of the ports in use and I have admin rights.

It's quite odd,

thanks

Keith

0
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Pericles Maranhao Neto (https://people.sap.com/pericles.maranhaoneto)replied

June 20, 2013 at 22:08 PM

Hello Keith,

https://archive.sap.com/discussions/thread/3300257 5/8
1/27/2018 Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

We have not identified a fix for the problem. The individual who
had the problem said he was going to try it on a different computer
but I have not heard back on success or failure. Unfortunately he
has not been able to use the software yet.

Regards,

Péricles

0
likes
Correct Answer

(https://people.sap.com/keith.fisher2)
Keith Fisher (https://people.sap.com/keith.fisher2)replied

June 21, 2013 at 13:43 PM

Hi Pericles,

the IT guys at the site I'm working at have found that what was
preventing the installs from running was the actual location of the
install packages.

I had moved them locally but only to the desktop of the account I
am using, and the error was still occurring.

However when the packages were moved to the root of the C: the
installs proceeded with no problems.

So in our case at least it looks like the error message is a complete

red-herring. Try moving the install package and running it from the
root of C and see if it works,

thanks

Keith

2
likes
(https://people.sap.com/pericles.maranhaoneto)

Pericles Maranhao Neto (https://people.sap.com/pericles.maranhaoneto)replied

June 21, 2013 at 16:17 PM

https://archive.sap.com/discussions/thread/3300257 6/8
1/27/2018 Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

Thanks very much for the information Keith, I have passed this on and hope to hear back
from the user who is trying to install the software.

Regards,

Péricles

0
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Pericles Maranhao Neto (https://people.sap.com/pericles.maranhaoneto)replied

June 25, 2013 at 01:10 AM

Keith, that did fix it. The message seems to have been a red
herring, like you said.

Thanks,

Péricles

0
likes
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Bryan Milne (https://people.sap.com/bkdm)replied

January 06, 2015 at 09:57 AM

Thanks Keith, your reply helped us as well.

Upgrading Business Objects client tools 4.1 SP4 to FP4.

Running the install from self extracting rar file worked fine from
any local folder but if you copied extracted files (to create a
response file & deploy) then the files have to be in a folder
structure with no spaces in the path name.
"C:\folder1\folder2\files" will work but "C:folder1\folder 2\files"
will spit out the port error which I think is generic for "I cant get
to install files"

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1/27/2018 Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

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