DJF 6102 - QUALITY CONTROL

EOC

CLASS: DKM5C

LECTURER’S NAME : EN ZULIZUDIN BIN OTHMAN

GROUP MEMBERS MATRIX NUMBER

MOHD IDZHAM SHAH BIN MOHD HUSINSHAH 10DKM17F1067

AMIRUL AMIN BIN ABDULLAH 10DKM17F1077

MUHD NASIRRUDIN BIN ABDUL HALIM 10DKM17F1106

JAGADISH A/L RAVI 10DKM17F1093

THAMILARASAN THANGAVELLU 10DKM17F1503

KAUSIGAAN A/L M.NAGARAJA 10DKM17F1085

ROHAN RAJ NAIR A/L MOHAN 10DKM17F1039

MUHD IZDHAM BIN MOHD IZWANI 10DKM17F1021

AFSAR ALI BIN ALI THAMBY 10DKM17F1089

MUHD DANIAL AMSYAR SHUKOR 10DKM17F1097

1. Why a company/institution need a quality management system (QMS)

The Quality Management System, guides an organization to analyze the needs of

customers, have motivated and better prepared staff, define the processes for the
production and provision of services and keep them under control.

Increasingly, companies are facing demands for profitability, quality and technology
that contribute to sustainable development.

An effective system can help you turn those pressures into a competitive advantage
and firmly demonstrates that your company's Management System meets the
requirements and is able to consistently achieve its policy and objectives.

A management system can help your company to define its course and maintain it.
2. What is the basic concept of ISO 9000?

ISO 9000 is defined as a set of international standards on quality management and

quality assurance developed to help companies effectively document the quality
system elements needed to maintain an efficient quality system. They are not specific
to any one industry and can be applied to organizations of any size.
ISO 9000 can help a company satisfy its customers, meet regulatory requirements,
and achieve continual improvement. It should be considered to be a first step or the
base level of a quality system.

3. Explain the ISO 9000 series standard.

a) ISO 9000
 ISO 9000 is a group of internationally accepted generic standards that spell out
clearly what should be in a company`s quality system,regaedless of its nature.
b) ISO 9001
 ISO 9001 is defined as the international standard that specifies requirements
for a quality managements system (QMS).
c) ISO 9004
 ISO 9004 is an umbrella term that refers to standard developed and published
by the International Organization for Standardization (ISO).
4. Determine the advantages and disadvantages of practising ISO 9000.

ADVANTAGES
 Increased marketability
 Reduced operational expenses
 Better management control
 Increased customer satisfaction
 Improved internal communication
 Improved customer service

DISADVANTAGES
 Owners and managers do not have an adequate understanding of ISO 9000
certification process or of the quality standards themselves
 Taxing on resources
 Over certification
 Hinders creativity and innovation
 Continuous improvement may suffer

5. Explain the basic concept of MS ISO 1500

The Malaysian Standard entitled ‘Halal Food: Production, Preparation, Handling and
Storage – General Guide (MS 1500:2009) was developed under the Malaysian
Standard Development System, under the wing of Department of Standardization
Malaysia (DSM), Ministry of Science, Technology and Innovation.

The Malaysian Standard is one of five government initiatives in realizing the dream of
establishing Malaysia as the center of halal food.

The standard was developed by the National Industrial Standardization Committee

related to Halal matters(ISC I), and is represented by multiple organisations including
JAKIM, that acts as the Chairman for the Technical Committee. Please refer to
Appendix 1 for an overview of the standardization development system in Malaysia
and how ISC I contributes to this system.

This standard contains practical guidelines for the food industry on the preparation
and handling of halal food (including nutrient enhancers). It aims to set the ground
rules for food products or food businesses in Malaysia. It will be used by JAKIM as
the basis for certification whilst other requirements will also be taken into account to
complete the certification process.

This document has undergone the process required by international standardization

agencies such as; International Standardization Organization (ISO), where the
international standardization development system is based on the agreement of all
vital parties,including governments, private sectors, NGO's, researchers and
professional bodies. Malaysia (DSM) uses the same ISO policy.