1.

The structure of hotel organizational is the owner hotel’s plan to define ……

a. Departmental responsibilities and rights.
b. Departmental responsibilities and activities.
c. Environmental responsibilities and rights.
d. Environmental responsibilities and activities.

Answer : b

2. What are very essential for hotel’s organizational structure to be useful?

a. Indoor restaurant and bar
b. Internet connection and intranet link
c. Internal and external objectives
d. Internal and external affairs

Answer : c

3. Which one of below are NOT included on hotel department

a. Tourism
b. Rooms
c. Human resources
d. Marketing and accounting.

Answer : A

4. The department that handled customer service is …..

a. Rooms
b. Food and beverage
c. Human resources
d. Marketing and accounting

Answer : A

5. To whom every department in a hotel should report their progress in a wide span of control?
a. Hotel owner
b. Human resources manager
c. Director
d. General manager

Answer : D

6. The nature and size of the hotel organizational flow chart will be determined by …..
a. Hotel size
b. Hotel location
c. Hotel human resources
d. Hotel price rates

Answer : A
7. The department that in charge of taking care the advertisement and promotion of the hotel is ...
a. Rooms department
b. F&B department
c. Human resources department
d. Marketing department

Answer : D

8. The department that handled the improvement of the employee is …

a. Rooms department
b. F&B department
c. Human resources department
d. Marketing department

Answer : C

9. The department that in charge in handling room service is …

a. Rooms department
b. F&B department
c. Human resources department
d. Marketing department

10. Structure that made by the hotel owner to plan all of the activities and responsibilities of
employees is called __________________
a. Hotel employee structure
b. Hotel organizational structure
c. Human resources structure
d. Hotel marketing structure

Answer : B