8th FICCI QUALITY SYSTEMS EXCELLENCE AWARDS FOR INDUSTRY - 2019

APPLICATION FORM
Large Sized Organization
Terms and Conditions of the Awards:

 Scope of the Awards cover the following sectors:

 Construction & Infrastructure
 Manufacturing (including oil & gas)
 Mining
 Power (including Generation, Transmission and Distribution)

 The description and attachments should be clearly linked with the relevant question

 In certain questions, guideline(s) in the form of note is given to help the applicant in providing specific
information required. Also, in few questions a detailed explanation of technical term and the exact data
required is given.

 Limit the answers to maximum of 400 words unless it is very necessary to deviate from this word limit.

 The application for the award is for a unit in Manufacturing, Mining & Power sector. But, multiple units of
single organization are eligible to apply for Awards. Whereas, in Construction & Infrastructure sector the
application for the award is for the organization and not for the individual project of the organization. However,
in case of Ports and Airports, application of individual unit would be considered.

 In case of any clarification, applicant should get their doubts clarified before applying. FICCI or QCI shall not be
responsible for any lack of information in application once organization has applied for awards.

 Any misrepresentation of facts will disqualify the organization from awards and any fees submitted would be
non-refundable.

 The evaluation is a three-stage process as mentioned below:

 Application evaluation
 On site assessment after application evaluation
 Jury selection by the presentation of qualifying unit/mine/organization after on-site assessment

 The category of the applicant unit for Awards & Fees will be determined by the category of the organization
owning the unit as per the criteria defined below.

 Application fee (Non-refundable and inclusive of GST @ 18%) for the award for each of the four sectors i.e.
Construction & Infrastructure, Manufacturing (including oil & gas), Mining & Power covers under the scope of
awards is as follows :

 Rs 49,200/- inclusive of all taxes for large sized organization (Organization having either turnover or
investment excluding working capital more than Rs 500 crore). Please share your unit/organization’s GST
Number and state code while making payment as it is mandatory under GST regime.

 Unit/Organization that qualify for on-site assessment will have to bear the expenses of auditor(s)’ travelling and
accommodation in addition to the fees mentioned above. Also, they have to pay an additional fee of Rs

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 11,800/- per man day to FICCI as the auditor fees for the on-site assessment of its unit/organization. Generally,
two auditors will be deployed for one day audit of the unit/ Organization.

P.S: In case of change in tax rates, the rates will be applicable at the time of Invoicing will be considered

 In case any question is not applicable for your Organization/Unit then please justify the reason(s) for the same

 Wherever an organization is participating through unit level, only the individual unit level data should be
shared for evaluation in the application for Question No. 1.6 and beyond in the form

 Last date for receiving duly filled Application Form in both soft and hard copy in FICCI Office is 30th November
2019 by close of business hour.

 In case of any query, please contact:

Ms Ankita Sharma / Mr Suresh Subramanian

ankita.sharma@ficci.com / suresh.subramanian@ficci.com
011 - 2348 7269 (Direct) & 011 – 2348 7450 (Direct)

 Application fees should be sent through Cheque/DD in favour of “Federation of Indian Chambers of Commerce
& Industry (FICCI)” payable at New Delhi to the below mentioned contact along with the application form

 The duly filled application form could be sent through post to:

Ms Ankita Sharma / Mr Suresh Subramanian

Manufacturing Division
FICCI, Federation House
Tansen Marg
New Delhi – 110001
E-mail – ankita.sharma@ficci.com / suresh.subramanian@ficci.com

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 Quality System Excellence Building Blocks

Application for the Eighth Edition of FICCI Quality Systems Excellence Awards for Industry

Excellence 1.1 Name of the Applicant Unit/Mine/Organization

Pillars
Brief about Organisations

1.2 Address

Pin Code:
Organisation General Information

Sector Applying in:

Manufacturing/Construction/Mining/Power(Transmission/Distribution/Generation)
1.3 Details of the Highest-Ranking Official of the organization and of Alternate
Contact Person

Highest Ranking official of the Organization Alternate Contact Person

Details: Details:
Name: Name:

Designation: Designation:

Office (Tel): Office (Tel):

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 Mobile: Mobile:

Email: Email:

1.4 Turnover or Sales of the Organization (last three years’ turnover in rupees)

Note: In case of individual unit/mine applying for the awards, please share the
Turnover/Sales both unit/mine and for the Organization as of whole
1.5 Investment of the Organization excluding working capital (last three years’
investment in rupees)

Note: In case of individual unit/mine applying for the awards, please share the
Investment excluding working capital both unit and for the Organization as of whole

1.6 Main products produced/services offered by the applicant unit/mine/

organization
1

1.7 Main Customers of the applicant unit/mine/organization

1.8 Work force management (Number of Employees in the applicant

unit/mine/organization)

Note: Regular employees in the unit/mine/organization:

Note: Other than regular (Contractor/ Consultant etc) in the unit/mine/organization:

1.9(a) E2E Organisation Process flow, which is involved for conversion of input to
output. (For example, machining, welding, casting, forging, grinding, packaging,
distillation, mining operation like drilling, blasting, excavation, hauling,
beneficiation/processing, blending & suppling to customers etc.)

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 Note: Attach process chart describing your E2E conversion process

1.9(b) Foremost/Latest technologies, equipment, facilities and innovative solutions used

by applicant unit/mine/construction site. For Eg. Industry 4.0, IoT Solutions,
Automation, digitalization etc.

Brief Description Note: Mention latest technologies use cases, List the major
equipment’s.

2 Development of Quality System Strategy

Key Drivers

2.1 What is your Quality Systems strategy for long term and short term?
Explain how the organisation develops, its Quality Policy, Quality objectives and
Quality culture. Note - Explain the Quality strategy, focus areas, goals and
objectives

Please provide
Development of Quality System Strategy

i) Quality Policy
ii) Quality Strategic Plan
iii) Quality Objectives

Note: Explain the process of establishing and implementing its quality policy, quality
objectives and quality strategic plan minimum 2-year way forward

2.2 Explain the Quality Organisation structure including roles and responsibilities

Note: Attach the organisation structure and provide a description of the roles and
responsibilities of personnel towards producing quality products/services

2.3 How top management is involved in shaping Quality vision? How do they
demonstrate their commitment to Quality Systems? How they identify and
develop the underlying capabilities of the organisation?

Note: Underlying capabilities – Capabilities, Strength, Weakness, Opportunities and

Risk

3 Quality Systems

3.1 Describe your present quality systems - implemented and certified?

Systems
Quality

Explain key integration milestones of various management systems (e.g. EMS,

OSHAS, EnergyMS, ISMS, etc.

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 Note: 1 – Attach Quality Manual as applicable (Do not attach Procedure Manual)

Note: 2 – Limit the above description within one page

3.2 How do you identify quality road map including focus areas, tools to be deployed,
KPIs?
Like area of improvement will 1) Focus Area, 2) Differentiator, 3) Bench Marking, 4)
Technology upgradation, 5) Initiatives for Quality Improvements (ZD, Six Sigma,
Analytics, Quality Automation etc.)
- Closure of non-conformances observed in your products/services / processes?

Note: Attach Quality Strategic Plan and Progressive Quality road map with closure,
Review mechanism, effectiveness, Cost Saving etc.

3.3 How do you ensure the risk management relevant to interested parties are being
integrated in your quality systems?

Note - Quality Risk Management is a valuable component of an effective quality system.

Provide an explanation of how you are identifying , assessing, mitigating and monitoring
the risks associated with products / services, processes, regulations, etc.

4 Stakeholder Expectation
Stakeholder Management

4.1 How do you collect inputs, engage and manage stakeholder expectations?

Note - Stakeholders include interested parties.

4.2 How do you ensure that your products / services comply with the applicable legal
and statutory, environmental requirements
Stakeholder Expectation

Explanation: Compliance is a prevalent business concern for each business

organization. There are ever increasing number of regulations that require organization
to be vigilant and have a full understanding of the compliance requirement. It is
important for the organizations to ensure that they can manage all compliance risks
effectively. In this question, you have to explain how you are identifying the compliance
requirement regularly, updating them and the kind of data you are collecting, storing etc.
Apart from explaining the process you are also requesting to submit evidence of
different compliance.

4.3 How do you develop and collaborate across your eco system such as
collaborations with technical partners, universities, society.
If relevant, include your approach towards your CSR initiatives.

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 5 Benchmarking

5.1 Do you have any process for benchmarking to achieve the next level of
performance?
Provide examples of benchmarking being used for target setting exercise
Benchmarking

Note: Provide the details or are you participating in Best Practice sharing conference
internal / External

5.2 How do you assess effectiveness of your End-to-End quality initiatives over long
term including details of reviewing mechanisms e.g. Maturity assessments

Note: Provide details of process/internal audit on Quality/Zero Defect Audits including

types of action taken on deviations and Internal / External Assessment, Survey etc.

6 Surveys (External and Internal)

6.1 How do you measure customer satisfaction of your products / services?

How does top management communicate the results - internally and externally?
Provide details of Scale used, analysis of results and process improvements,
frequency of the survey.
Surveys (External and Internal)

Provide the trend of customer satisfaction measurement over the last three years
(provide the details with indices and attach calculation sheet for arriving the figures in all
three Years)
6.2 How do you measure employee satisfaction?
How does management review the results and communicate the results and
measures?
Provide details of employee satisfaction survey methodologies used, frequency
of the same, improvement measures identified.
Provide the trend of employee satisfaction measurement over the last three years
(provide the details with indices and attach calculation sheet for arriving the figures in all
three Years)
indicators
Critical Success factors and growth

7 Analytics

7.1 How do you ensure that all critical processes are identified, validated and
controlled?
Note: Describe your method of identification of all important process variables and
related quality control measures, necessary data collection, monitoring and appropriate
controls for the products and processes. Also, explain the process of validation of all
Analytics

critical process.
7.2 How do you ensure your facilities and equipment are appropriate for consistently
manufacturing quality products / providing quality services?
Note: Please include a description of your current maintenance practices including
technological up gradation, automation etc.

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 7.3 How do you plan and ensure effective collection of process data for analytics e.g.
SMART sensors, IoT etc?

7.4 Describe how quality data is analysed and data analytics tools deployed e.g. SPC,
Data Analytics and Artificial Intelligence.

Explanation: The purpose of any manufacturing plant/mine site/ service sector is to

make/extract a product/service of consistent quality. Therefore, the way to measure its
quality performance is to measure its consistency. All products/services have a
specification agreed in some form with the customer & this has upper & lower limit.
Good quality conscious organizations are routinely analysing the product quality
parameters & plotting the specifications as distribution. This is normally measured
through Statistical Process Control (SPC).
To achieve consistent product/service quality, the process is expected to operate at a
consistent set of conditions which can be defined precisely and where a statistical band
can be put around them. In fact, the control charts & process capability analysis (Cp &
Cpk) are some of the proven methods to measures the consistency of
unit/mine/organization operation & hence assure delivery of product/service
consistently. This question asks you to explain the statistical methods that are
deployed in yours process & also how you are determining process capability.

7.5 How do you manage and control changes within your operations?

Note: Attach description of your change control system / Change management process

8 Quality Systems tools for Operational improvements including Lean Drive

8.1 How do you measure cost of poor quality? Describe trend / analysis based on
past 3 years of data.
Quality Systems tools for Operational
improvements including Lean Drive

Provide the trend of cost of poor quality over the last three years (provide the details
with indices and attach calculation sheet for arriving the figures in all three Years)

8.2 What is you approach to create a culture of excellence across the organisation?
E.g. EFQM, Business Excellence, TQM, TPM, Lean Management

Note: Detail required of innovation culture, projects, level of e-information related to

shop floor

8.3 How do you manage routine process variations and non-conformance

management as part of day to day operations?

Note: Operational improvement road map etc.

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 8.4 How do you integrate quality in your processes e.g. Quality by Design?

Explanation: Quality by Design (QbD) is a scientific approach to ensure quality by

developing a thorough understanding of the compatibility of the finished product to all
the components and processes involved in manufacturing that product. Instead of
relying on finished product testing alone, QbD provides insides upstream through the
development & Manufacturing processes. As a result, a quality issue can be efficiently
analysed and its root cause can be quickly identified. Through this question, you are
requested to explain whether you are using any scientific approach of Quality by Design
which may include identification of all critical attributes of product & process parameters
as well as determining the extent to which any variation can impact the quality of
finished product.

8.5 How do you plan and ensure effective inspection, testing and calibration
activities?

Note: Provide only a short description of your programme including how you are
monitoring the effectiveness of the programme

8.6 How have your organisation deployed system for monitoring of products in the
field e.g. system of traceability to deal with non-conforming products / product
recalls?

Explanation:
a) Product recall is a request to return a product after the discovery of safety issues or
product defects that might endanger the consumers or put the manufacturer/mining
company at risk of legal action. The Product recall is an effort to limit liability for
corporate negligence which can cause significant cost to company.
Controlling the Non-Conforming Product: Major Non-conformances if any in a product
detected by customer or by the contractor can cause significant impact to the project or
to the customer. The control of Non-Conforming product is an effort to limit the liability
for organization negligence which can cause significant cost to the company
b) Traceability: - Explain the various steps taken by the unit/mine in case of a defect
discovered at the customer/consumer end. The manufacturers/mining company must
have a system in place to provide a trail of information that follows each item from
manufacturing/mining to supply chain. To ensure product safety and quality, the
manufacturers/ mining company must be able to quickly identify and locate potentially
faulty items in the manufacturing/mining as well as supply chain. The traceability
indicates the system you have in place for the above.

8.7 How do you assess effectiveness of your customer support processes including
customer complaints?
Note: Attach only the list of customer related processes along with a short description

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 9 People execution and sustenance

9.1 How do you plan the competence development of personnel deployed by you in
product / service realisation (including those on contract or with outsourcing
People execution and

partners) to improve quality of products / services?

How people talents are reviewed and encouraged for achievements?
sustenance

Note: Provide details of

i) Determination of competencies at various levels & plan for closing gaps
ii) Capability analysis / Skill Matrix
iii) Training need identification & Analysis
iv) Adopting Mentoring & Coaching practices
v) Reward & Recognition Culture, SME etc.
10 Partner Ecosystem management - North side and Southside.

10.1 How do you integrate your channel partners as part of quality systems?
Partner Ecosystem management - North side and Southside.

How do you assess the performance of the channel partners to your quality
systems?

Note: Distributor/Dealers are channel trade partners who act as a medium to ensure
stock delivery/availability for the consumer across the geographies. The role of these
entities is critical. Please provide a description of the assessment of the performance of
the channel trade partners.

10.2 How do you select and evaluate your suppliers? How do you assess the
performance of the suppliers to your quality systems?

Note: 1) Attach a description of supplier selection process and supplier evaluation

criteria 2) Suppliers audits

10.3 How do you monitor the quality systems and service levels of your sub-
suppliers?
Explanation: The quality performance of your final product/service may get affected due
to your sub supplier poor quality of product(s)/service(s). So, through this question we
want to know whether you are monitoring the quality of product(s)/service(s) of your sub
supplier and if so what the various ways

10.4 What are the systematic support initiatives you have implemented to ensure that
your supplier capability will meet to your product and service requirements on
continuing basis?

(For example, technical assistance, training, equipment selection, early supplier

involvement etc. with specific reference to Quality System of the applicant
unit/mine/organization)

Note: Attach list of above mentioned initiatives taken by the unit/mine/organization

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 10.5 How do you assess the quality systems adopted by your outsourcing partners?

10.6 How do you integrate your suppliers and channel partners in the measures /
initiatives based on customer feedback?

Note: Include descriptions of the processes for both customers and suppliers feedback
sharing. Description shall include the trends of feedback

11 Recognition
Recognition

11.1 How does management recognise contribution of employees, channel partners

and suppliers in achieving its quality system objectives / targets?
External Recognition

Note: Explain your policies and practices on communication amongst different levels of
personnel about quality related issues including the coverage of deployment in the
unit/organization/mine level

11.2 Detail all the external recognition and awards received by your organisation over
previous 3 years?

Note: Awards details (Rajiv Gandhi, MT, ET, Industry body, Government Recognition
etc.

12 Quality System Results

12.1 Please provide the following information (For Power & Mining sector please
provide information on additional parameters as given in the respective
Addendum in the table below in addition to the listed below parameters)

Financial Year Financial Year Financial Year

2018-19 2017-18 2016-17
Quality System Results

Key Performance Outcomes

A For main products/services: % of output/service meeting specification at

* As applicable

A1 - Initial inspection
A2 - Intermediate
Inspection
A3 - Final Inspection
B Re-work %/Reprocess%
(Main Product-wise)
C Scrap/Wastage %
(Main Product-wise)
D Orders/Projects not
delivered on time in %
[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 age

E1 Warranty/expiry failures
in %age
E2 No. of customer returns
as a % of No. of product
delivered or No. of
returns per projects
completed (in case of
Construction &
Infrastructure)
F Number of customer
complaints as a % of
No. of product delivered
or No. of customer
complaints as a % of
No. of projects
completed (in case of
Construction &
Infrastructure)
G Overall Equipment
Effectiveness (OEE) for
critical machines in
%age
H Mean Time Between
Failures (MTBF) for
critical machines in
hours. (Attach
Calculation sheet for
arriving MTBF in all
three years)
I Mean Time to Repair
(MTTR) for critical
machines in hours.
(Attach Calculation
sheet for arriving MTTR
in all three years)
J Number of training
hours per employee (on
quality related topics)
K No. of opportunities
identified for
improvement in your
processes w.r.t
product/service quality,
customer satisfaction,
process improvement
[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 (Provide the synopsis)

L No. of improvements
implemented w.r.t
product/ service quality,
customer satisfaction,
process improvement
(Provide the synopsis)
Addendum 1: For Power Generation Plants
Financial Year Financial Year Financial Year
2018-19 2017-18 2016-17

A Plant Availability
Key Performance Outcomes

B % of Output Plant Load

Factor (PLF)
* As applicable

C Plant Heat Rate

D % Forced Outages
E Man/MW Ratio
F Specific Oil
Consumption

G % Cycle Make up water

consumption
H Plant make up water
consumption in Cu.
M/MW-Hr
Addendum 2: For Power Transmission

Financial Year Financial Year Financial Year

Key Performance Outcom es

2018-19 2017-18 2016-17

* As applicable

A Transmission Line
Availability
B Transmission Line
Losses
C % Forced Outages
D Man/Km Transmission
Line Ratio
E Average time of
Transmission line fault

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 level attendance &
Rectification
F Power Frequency
variation
G Voltage magnitude
variation

Addendum 3: For Power Distribution

Financial Year Financial Year Financial Year

2018-19 2017-18 2016-17

A Distribution Line /
Network availability
B Distribution Line
Losses
Key Performance Outcome

C % Forced Outage
D Man/Km Distribution
* As applicable

Line Ratio

E Metering system
availability in
distribution network

F Average time of fault

complaint attendance &
rectification

G Power Frequency
variation

H Voltage magnitude
variations

Addendum 4 : For Mining Companies

Key Performance
* As applicable

Financial Year Financial Year Financial Year

2018-19 2017-18 2016-17
Outcome

A Exploration carried out

(% age of potential
mineralized area
explored at G2 & G1
level)

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]
 B % of Slimes/Tailing
generated below
threshold value*

C % of Slime/Tailings
generated below cut-off
*

D Blending of mineral
reject/subgrade with
high grade ore (% of
subgrade/mineral reject
utilization w.r.t. its
generation in a year)

[Confidentiality Note: Information collected in the application will remain strictly confidential & intended for FICCI Quality systems excellence
award assessment only]