Doc No : SERV.MANT/5.6.

3/F01
Field Engineer Service Report Rev No:00

Customer: Ticket #

Address: Circuit/Site Id:

Contact Person: Tele: E-mail:

Last
Service Area: VSAT BIT
mile Radio

Service type: Corrective Maintenance / Preventive Maintenance / Others

Description of Compliant:

Compliant Management Details: Spares Consumption Details (if any)

Unit Defective unit Sl. Working unit Sl.
Event Date Time
Name No. No.
a) Failure occurrence
b) Failure reported
c) FE arrival at site
d) Service Start
e) Service End time
f) Raw power (P-N , E-N, P-E ) voltages ; if possible with snap
g)UPS (P-N, E-N , P-E ) voltages if possible with snap
h)Cable is routed properly (Without any joint /damage ; no electrical cable going
nearby )
i) If outdoor cable faulty length should clearly mentioned in the FESR
j) Cable sealing done at ODU ( Mastic tape, electrical tape installed)
k) Antenna Make & polarization (Horizontal / Vertical )
l) IDU & ODU Manufacturing details along with Serial no
m) Is IDU having proper ventilation?

n) Is IDU stacked with other devices? If Yes, Kindly inform to customer to rectify.
o) Is IDU installed in Air condition or cool environment?
p) Is IDU installed in proper rack space / dust free environment?
q) Detailed problem summary, what went wrong.

Activity Carried out:

Site Conditions:
Indoor Equipment Outdoor Equipment
Is the equipment connected on the UPS? Y/ N Earth - Neutral voltage V
Condition of the earth pit
Is the equipment kept in a clean and air-conditioned room? Y/ N

Is the suppressor present/ Y/ N

Status of Compliant after visit: Closed/ Under observation / Not Closed

Radio Make Model Sno.

Cable Length
Customer Comments:

FE Sign:
Customer Sign & Stamp:
FE Name:

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