Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Vol. 9(4), pp. 43-52, December, 2014
DOI 10.5897/INGOJ2014.0289
Article Number: 2FDEF7849215 International NGO Journal
ISSN 1993–8225 ©2014
Copyright © 2014
Author(s) retain the copyright of this article
http://www.academicjournals.org/INGOJ
Article
The presence of Civil Society in Greece is lean even though the cultivation of the values of social
solidarity and volunteerism they are notably developed. It is necessary to avoid jeopardizing the main
traits of Civil Society, which are independence, diversity and their effectiveness. According to
professor D. Dimitrakos, the Civil Society is the intermediary space between the state and citizen, the
retainer in the state and at the same time a space of free participation in a social and political entity.
The citizen relies on this in order to perform his rights and on the other hand the society of citizens
assists the state, provided that this functions within a frame of consensus. The Civil Society is a result
of Western political philosophy and assisted in the abolition of slavery, in the emergence of the role of
women, in formation of syndicalism, in the protection of people with disabilities and others. In the
modern period, the term was first used by the philosophers Marx, Engels and Gramsci, in order to
denote the private sphere of activity of individuals in the frame of society, contrary to the state’s sphere
of activities. Surveys demonstrate that 30% of Europeans declare that they are willing to undertake
voluntary action. Worldwide, there are around 19 millions workers in NGOs and countless volunteers.
The human personnel comprise permanent personnel, circumstantial partners and volunteers. Citizens
and especially those that have expertise in the areas they operate in, are eligible to become members of
NGOs, in order to help promote their goals. In the globalized reality, which leads to increased
competitiveness, proper management of human resources is particularly important for all the
executives of NGOs. In this proposal we will try to show how NGOs can manage and develop their
human potential.
Key words: Non-Governmental Organization, human resource management, civil society, volunteer,
volunteering.
INTRODUCTION
Civil society organisations have surfaced as strategically between sole reliance on the market and sole reliance on
important participants in the search for a “middle way” the state that now seems to be increasingly underway.
Salamon and Ahheier (1997) Defining the Non-Profit institutions of the social and economic activity, particularly
Sector: A Cross – National Analysis. 2011 was in a way that the demands of institutions have been
proclaimed as the "European Year of Volunteerism ", designed to promote their proposals on both ends of the
which marks a special time for volunteerism and valorises spectrum. CS provides citizens with the possibility of
each active citizen - volunteer. promoting their claims on the central political stage
Nevertheless, we should not confine ourselves only to (Zachopoulos, 2004). The institutions of CS develop their
anniversary events, which on the one hand mainly remind activities due to the decline of the state as a key supply
us what we have not done and on the other hand do not factor of social goods. The NGOs are reinforced by the
solve the problems. The concept of Civil Society decline of social movements and the increasing
(hereafter CS) has its roots in Aristotle, who had named it globalisation, which contributes to reduce the size of the
"civil society" and in the Thucydides, who regarded every national state (Simitis, 2000).
citizen, who is not involved with public matters, as The highly important and continuously increasing role
incurious and useless for a society. The term "Civil played by the CS in recent years is recognized in the
Society" has invaded our vocabulary during the last Treaty of Lisbon as well (Unified Attribution of the Treaty
period and attributes the foreign term "civil society". It on the EU’s Functioning), which, in article 300 "The
refers to teams and the organised groups that influence Union’s Advisory Bodies" reports that «1. The European
and shape the public opinion. Parliament, the Council and the Commission shall be
In the biggest search engine in the world, Google, for assisted by the Economic and Social Committee and the
the term "Civil Society" we find 39.400.000 results, Committee of the Regions, exercising advisory duties. 2.
1.870.000 results for "Volunteerism", 30.100.000 results The Economic and Social Committee is composed from
for "NGO" and hardly 1.970.000 results for the representatives of organisations of employers, lessees
combination of "human potential in the NGOs" (according and other representative institutions of civil society,
to data from 5/8/2014). Indeed, in the last category also especially in the socio-economic, civic, professional and
fall a multitude of other relative findings. This was also cultural domain". In article 15, in § 1 it is reported that "In
the reason why we decided to highlight the importance order to promote the virtuous governing and ensuring the
and the role of the human factor in NGO. participation of Civil Society, the institutional and
More specifically, in this proposal we will try to show remaining bodies and the organizations of the Union
how Non-Governmental Organisations (hereafter NGO) conduct their work as openly as possible" (http://eur-
have the ability to attract, evaluate, manage and develop lex.europa.eu/JOHtml.do?uri=OJ:C:2007:306:SOM:EL:H
their human potential (volunteers, workers, circumstantial TML; Papadimitriou, 2003).
workers). The European Committee published in 25/07/2001 the
White Bible on European Governance, which reports that
« The CS plays an important role in giving voice to the
LITERATURE REVIEW concerns of citizens and delivering services that meet
Civil society people’s needs. […] CS increasingly sees Europe as the
ideal platform to change political orientations and society.
According to Gellner (1996), "the CS is a sum of various [...] This is an opportunity to engage citizens more
Non Governmental Institutions, strong enough to actively in achieving the Union’s objectives and to offer
counterbalance the state and, while not preventing it from them a structured frame for feedback, criticism and
fulfilling its role as guarantor of peace and arbitrator protest». In 18/1/2000, the Committee issued the
between major interests, prevent it from dominating and discussion paper "the Committee and the Non
annihilating the rest of Society". Moyzelis considers that Governmental Organizations: building a stronger
there is no specific definition, but this depends on the partnership» [COM (2000)11] (Doukakis et al., 2000).
theoretical controversy and the framework in which the The Greek Constitution of 1975/1986/2011/2008 does
CS theory is developed, which is the opposite of the not make any specific reference to the CS, with the
state. It constitutes the intermediary layer between rulers exception of an indirect reference to article 82, §3 where
and ruled; it is the intermediary space of market and state it mentions concerning the Economic and Social
and also the intermediary solution between social Committee «**3. Matters pertaining to the establishment,
democracy and neoliberalism (Makridimitris, 2003). operation and responsibilities of the Economic and Social
The basic dimension of CS is the freedom of citizens' Committee, whose task is to conduct a social dialogue for
expression, the possibility of their participation in public the general policy of the Country and in particular for the
matters, volunteerism, economic and political indepen- directions of economic and social policy, as well as the
dence from state policies, finally enabling citizens to formulation of the opinion on bills and law proposals
promote their claims on the central political stage referred to it».
(Makridimitris, 2003). CS develops in parallel with the
operation of the state and the private sector. It covers
Non-Governmental Organizations
the area that remains open between these two polar
extremes. This space is not sufficiently covered by other As NGOs [in English Non - Governmental Organisations
Kefis and Aspridis. 45
carried out by NGOs (Sklias, http:// www. ierd. duth. gr / for students or students in higher education who are
index. php? cid = 174& st = 1). members of NGOs, registered in the Special Registry and
participate voluntarily in emergency humanitarian
According to research (Polyzoidis, 2006), men are the assistance missions that coincide with a period of testing.
ones who mostly occupy senior positions in NGOs (66%) By a similar decision, the terms and the conditions are
on the total number; at the same time there is no determined for the inclusion of participation time in the
difference in the rates of both sexes who participate in mission in the time provided for the internship, provided
these (although it is women who participate more actively that it is connected with the content and the scope of their
in the NGOs). From the leading executives of NGOs 8% expertise. 2. After the proposal of Y.D.A.S., E.D.O.S.
have a postgraduate degree, 57% are graduates of grants honorary distinctions to people who are NGO
Higher Educational Institutes (HIE), 6% of Technological members, to NGOs, to sponsors of NGOs in recognition
Educational Institutes, 8% of post-secondary education, of successful efforts and as enhancing social awareness
11% of lyceum graduates, 5% of high school graduates and the voluntary contribution spirit as well"
and finally 5% of primary school. From the above we (http://www.fundsforngos.org/human-resource-
conclude that holders of a postgraduate degree have the management-2/human-resource-management-ngos/). Of
best chances of assuming a managerial position at an course a Law has not been voted that protects both the
NGO. With regard to their professional status, almost volunteers and the NGOs from audits of state bodies
half are civil servants, followed by pensioners, self- (Labour Inspection, Manpower Employment Organization
employed, domestically occupied and finally the (MEO) etc).
remaining occupations. From this data we can conclude
that one should have a guaranteed professional position
and work in order to deal with NGOs. Regarding the The selection and recruitment of the personnel of
wage issue, there are only few who have one and this NGOs
concerns their participation in the Board. Finally, leading
positions of NGOs are dominated by citizens over 55 The human resources management in the NGOs aims to
years old, followed by the age groups of 26 –55 and transform the small and medium sized NGOs into ones,
finally young people under 25. able to function, to complete their design, to develop their
According to research by the Social Barometer ASBI, human resources, to evaluate their personnel, to shape
October 2010, (published in. Marketing and effective management systems, and to formulate long-
Management), Greeks ought to develop the notion of term plans and development policies. In the NGOs,
participation in an NGO. The distancing of citizens from selection and recruitment of human resources depends
volunteerism and NGOs is recorded for another year at largely on the availability of projects in progress and their
very high levels (84%). More than 80% of citizens report budget as well. The recruitment of volunteer – employees
that they have no contact with these organisations, while may come either through internal or external selection
the contact that the rest have is mostly limited to sources. In any case, it is necessary to clarify that the
economic assistance and purchasing their printed selection policy of human resources depends on the
materials. This is due to the inability of such organisations procedures followed by each NGO. There must be a
to present their work and to create strong contact selection interview of personnel, working conditions
mechanisms with society, to the lack of free personal should be stipulated, as well as staff qualifications and
time and finally to the lack of financial transparency and others. Finally, it goes without saying that the selection
reliability of such organisations and recruitment process of human resources of NGOs is
(http://www.epistimonikomarketing.gr/article_show.php?a independent of all sorts of racist views (the selection can
rticle_id=4786). not be effected according to the sex, colour, age and
In another survey (Korobilias and Syrakoulis, 2006), others) (http://www.fundsforngos.org/human-resource-
which was conducted in the Region of Thessaly, we management-2/human-resource-management-ngos).
observe that 25% of NGOs which are active there,
employ permanent personnel and 73% are based on
voluntary action. Most of the workers are occupied in The evaluation of human resources of NGOs
subjects of culture and recreation, health and social
services. Participants in the NGOs shall be evaluated. The
For the widest possible participation of volunteers in performance evaluation examines both their working
NGOs, article 15, N. 2731/1999 has been voted, outcomes and their behaviour. Their working efficiency
"Voluntary participation motives in NGO programs" it must be assessed annually and, at the same time, on a
indicates characteristically that "1.With the decision of the monthly performance evaluation program. Depending on
Minister of National Education and Religious Affairs, that the scope of work and the type of relationship they have
is issued and after following the opinion of higher with the NGO, it is necessary that the form of assessment
education institutions, exam pattern issues are regulated should be formatted as well. The latter should include,
48 Int. NGOJ.
among others, the overall employees’ performance, their self-knowledge, professional experience and then
knowledge on the subject, if they can participate in acquaintances and experiences towards job security and
teamwork and in potential areas of improvement. trips are incentives for the participation of citizens in
Namely, the method of Performance Management should NGOs [VPRC Institute, research "the Guiding in Greece",
be utilized, in order to have a complete performance May 2002, http://www.vprc.gr/projshow.php? id=424].
picture. Evaluation criteria could include the employees’
skills improvement, the executives mobilisation for
fundraising, the results that any action can bring, the Syndicalism in the field of NGOs
received activities and finally the time period in which
these are performed The last period, employees in many NGOs are
(http://www.fundsforngos.org/human-resource- experiencing the same insecurity regime (remuneration
management-2/human-resource-management-important- reduction and facing dismissal) as employees in the
ngos/). public and mainly in the private sector do. Therefore the
recommendation of the worker’s trade-union was deemed
necessary, leading to the creation of the Executive Board
The training and development of employees in NGOs of the Union of Workers in the NGO sector (SVEMKO) to
defend and promote the interests of the workers in the
A series of actions needs to be done for the creation of a NGOs, the improvement of working conditions and the
complete training program and the development of support of trade-union freedoms. Syndicalism is
voluntary organisation executives (paid staff, members of essential, because many times voluntary participation in
Boards and volunteers), such as the diagnosis and the the NGOs prevents us from distinguishing the objective
evaluation of training needs in voluntary organisations, dimension of problems between employers and
the systematic training and the development of human employees, such as, non-payment of revenue stamps,
resources of NGOs, the introduction of new concepts, official salaries, the non-payment of overtime hours and
the scientific research promotion and research imple- the non-payment of insurance to volunteers – employees
mentation and the collaboration with special practitioners (http://svemko.espivblogs.net/,).
and members of Teaching and Research Staff (TRS) of
HIE and Educational Personnel (EP) of TEI. NGOs
should formulate specialised programs for the manage- Volunteerism in time of crisis
ment of social problems and health issues, and the
management of social problems. Generally, it is possible The 5th of December is the International Day of
to promote the scientific and research papers for the Volunteerism for the Economic and Social Development.
upgrading of the operation of the NGO, the promotion of The United Nations (UN) has dedicated this day to the
values and principles of volunteerism, the further volunteers and their action ever since 1985. It is a
development of the organised structure of volunteerism, symbolic celebration which has received considerable
the strengthening of the skills and abilities of participants, attention due to the economic recession and the collapse
the creation of suitable infrastructures for the continuous of social structures. In a time like this, volunteerism
evaluation of the action and contribution of the third constitutes a need of the times and the UN pays homage
sector in constant upgrading and its intervention in the to volunteers (Bourikos, 2013;
social objectives of state through educational programs http://ecozhn.com/2012/12/05/5-
(http://www.volunteerism- %CE%B4%CE%B5%CE%BA%CE%B5%CE%BC%CE%
c.org.cy/publications/ANNUAL_REPORT_2007.pdf). B2%CF%81%CE%AF%CE%BF%CF%85-
%CF%80%CE%B1%CE%B3%CE%BA%CF%8C%CF%
83%CE%BC%CE%B9%CE%B1-
The motivation of executives of NGOs %CE%B7%CE%BC%CE%AD%CF%81%CE%B1-
%CE%B5%CE%B8%CE%B5%CE%BB%CE%BF%CE%
The majority of citizens do not wish to participate in BD%CF%84%CE%B9/).
NGOs because there is no culture of volunteerism and According to Nick Orgianelis, program manager of
participation in these. Young people wish to participate in volunteerism in the Infirmary of Chronic Diseases of
an NGO because they believe that in this way they will Thessaloniki "Saint Panteleimon", "over the last three or
gain additional knowledge, diversified experiences, four years the world has had plenty of its own problems
professional skills, professional experience, with a view to to solve and, thereby, volunteerism comes second to
enrich their CV. This way they will gain skills and third in priority … There were always two categories. The
confidence with a view to promote their integration into first was the pensioners, the veterans of work, who had a
the job market. The acquisition of new experiences, lot of free time, with nothing to do anymore … The second
citizen activation, the acquaintance with other individuals, and very important category is the young. Filled with
the creative use of free time, the acquisition of skills and visions, ideas, enthusiasm, they constitute the core of
Kefis and Aspridis. 49
volunteerism. This happens because pretty much they largely. Employees do not feel safe in their workplace
still rely on their parents financially, they have time and and they do not have any certainty in their remunerations.
they are looking to find themselves, their place in the Flexicurity prevails, namely, in the field of NGOs as well.
society, the position of other members, they are puzzled On the other hand the work experience gained in NGOs
… Some of them they feel less overwhelmed with such is considered as background, as previous experience is
an activity, so they enjoy this situation and do nothing required in order to switch to a better position. To enable
about it. But even those who do not come back, they the CS and its institutions to achieve their goals, they
contribute in their own way. Everything is legitimate here" should acquire stable funding and therefore a specific
(http://storybox.gr/index.php/story/371-o-k-nikos- organisational chart. It is necessary to have an
orgianelis-mila-gia-ton-ethelontismo). incessantly stable workforce on its employment and
provide satisfactory wages, in order to maintain solid
relations with society, so that services would be
Conclusion proportional to the situation and the circumstances. The
human personnel management of NGOs owes to deal
In order to improve and develop the human recourses of with its education and its interconnection to the job
NGOs it is necessary to have structures in place in order market5 (http://rizospastes.blogspot.com/2008/06/blog-
to suitably attract, continually educate and retrain human post.html,).
resources, cooperate with various networks, configure Human personnel, the human resources constitute the
specialised educational programs, exploit the community most valuable asset of NGOs, because under the current
service institution in programs of NGOs and participate in circumstances of strong competition, its people are the
international meetings and seminars to exchange factors that help an organisation to become distinguished.
experiences, knowledge and best practices. In addition, The qualifications and the availability of workers, their
modern practices of good governance should be applied, enthusiasm, the satisfaction they derive from their work,
and the systematic and effective inclusion of women in the sense of their fair treatment and their participation in
the decision-making process as well (annex 2). common goals, shape and influence the productivity of
Each NGO should plan human resources in the long the organisation, its reputation and image and finally
run (for example three to five years) in order to be able to secure its survival.
implement programs and to provide the necessary The human factor and his exploitation ought to become
support services. The Board of each NGO is necessary one of the main criteria for the inclusion of an NGO in the
to modulate the operations exercised by its executives. national registry. The work safety they provide to their
Depending on the object of function of NGO (i.e. target employees and their beneficiaries, should be assessed
audience) the principles of diversity and equality should as well, the role played by volunteers and how to deal
be respected in the context of the selection of human with the last of the organisations. Whether they consider
resources. This means that a training plan, training and them expendable or they try to develop them, this is
human resources development should be configured for necessary to be assessed, to recognize their contribution
who, where, how and when to take responsibilities (Noe and to integrate the volunteers into their organizational
et al, 2009). structure and organizational development and learning
In addition, the working conditions in the NGOs should (Kotsioni, 2006).
be known, according to the employment policy of the
country, for instance, the remuneration (if any), the
promotion and the career potential of the participants, the Conflict of Interests
compliance with the Behavioural Code, the hygiene and
the safety in the context of their work, the job description, The authors have not declared any conflict of interests.
the configuration of an integrated performance manage-
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Useful Websites
ANNEXES
FINANCIAL
RESOURCES
TECHNOLOGICAL NATURAL
RESOURCES RESOURCES
HUMAN
RESOURCES
Annex 1. The internal environment of an NGO. Source : Custom / Personal data
processing