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Baillien, E., Camps, J., Van den Broeck, A., Stouten, J., Godderis, L., Sercu, M., & De Witte, H.
(2016). An Eye for an Eye Will Make the Whole World Blind: Conflict Escalation into
Workplace Bullying and the Role of Distributive Conflict Behavior. Journal of Business
Farh, C. I. C. ( 1 ), & Chen, G. ( 2 ). (n.d.). Leadership and member voice in action teams: Test
https://doi.org/10.1037/apl0000256
Issues and Perspectives. Journal of Management & Public Policy, 5(1), 27–40.
Retrieved from
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Hielscher, S., Beckmann, M., & Pies, I. (2014). Participation versus Consent: Should
member voice in teams: Its effects on expertise utilization and team performance.
Voice is an important way that members contribute to effective team functioning. And
yet, the existing literature provides divergent guidance as to how leaders can promote member
voice in action teams—a dynamic team context where eliciting voice may be difficult, due to
different task demands encountered in the preparation and action phases of task performance,
among members who may have little history of working together. Drawing on the employee
voice and team leadership literatures, we focus on three leader behaviors—directing, coaching,
and supporting—and employ a functional leadership perspective to assess whether certain
leader behaviors enhance voice in one phase of the performance episode versus the other. We
also assess whether these leadership-voice relationships are further contingent on team
members’ prior familiarity with one another. Observation and survey data from 105 surgical
team episodes revealed that leader directing promoted voice in both the preparation and action
phases. Coaching also facilitated voice in both phases, especially in the action phase for more
familiar teams. Surprisingly, supporting did not enhance voice in either phase, and in fact
exhibited negative effects on voice in the preparation phase of more familiar teams. Theoretical
and practical implications around how leaders can elicit voice in action teams are discussed.
Voice, or the expression of work-related suggestions or opinions, can help teams access
and utilize members’ privately held knowledge and skills and improve collective outcomes.
However, recent research has suggested that sometimes, rather than encourage positive
outcomes for teams, voice from members can have detrimental consequences. Extending this
research, we highlight why it is important to consider voice centralization within teams, or the
extent to which voice is predominantly emanating from only a few members rather than equally
spread across all members. We argue that, under certain circumstances, voice centralization is
harmful to the utilization of members’ expertise in the team and, thereby, to team performance.
Specifically, we propose that voice centralization is likely to have negative effects when it occurs
around members who are more socially dominant or are less reflective. We find support for our
arguments in a sample of 78 teams (319 team members) working on graduate student projects
in a business school over a semester. Overall, through our theory and results, we showcase
why it is important for future studies to examine the distribution of voice among team members.