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To, Date: 24th November 2019

The Station House Officer,


Vasant Kunj Police Station,
Vasant Kunj,
New Delhi – 110070

Subject: Lodging a report on the fraudulent money withdrawal from my personal ‘PayTM’
account.

Sir,
I have been a PayTM user since November 2016 and I have been very satisfied with their
service.
On 20th November 2019 I got an SMS from a phone number 9064135703. The message was
as follows:
"Dear PAYTM customer your paytm KYC has been suspended .Paytm office pH 9064135703
immediately.your account will block within 24hr. Thank you PAYTM TEAM"

Soon, I made a call at the above number (9064135703) where a male voice replied and said that
he will help me in completing the KYC for PayTM. Then he asked me to log in to my PayTM
account, which I did and then he asked the details including my name my mother's name and my
birthday, which I gave. By then I realized that nobody asks these details for KYC and that the
call could be from a fraudster and immediately disconnected the call

Almost immediately I got 2 SMS messages from PayTM as follows:

Message 1: 'Paid Rs.35000 to 9088780964 at Nov 20, 2019 14:59:20 using Paytm Balance.
Updated Balance: Gift Voucher- Rs 0, Paytm Wallet- Rs 1214.83 For queries, visit http:
Message 2: Paid Rs.1200 to 9088780964 at Nov 20, 2019 15:00:24 using Paytm Balance.
Updated Balance: Paytm Wallet- Rs 14.83 For queries, visit http://m.p-y.tm/care'

I immediately contacted the PayTM 'Help Line' and gave all these details. They asked me to
immediately change the password that I did. They provided me with the PayTM complaint
number: 146738813 which was registered in the afternoon of 20th November 2019 in the office
of the PayTM.
(A copy of my complaint to the ‘Custoner Care of PayTM’ that I submitted on their Email,
is being attached).

Today (23rd November 2019 at 4:12 PM) I have received an Email from the PayTM office (A
copy of their full Email message is being attached). They have requested the following:

“We suggest you may lodge an FIR/police complaint against the transaction
clearly mentioning therein the entire factual details of the incident and ask the
police to forward a copy of FIR to us at " cybercell@paytm.com" for the next
course of action.

For the reversal of recovered amount and details of consumed amount, please
provide us with police directive. For your reference, please check the
link https://www-
ite.paytmbank.com/uploadfiles/police_directive_refund_template.pdf to have the
idea what information Paytm requires in police directive. Police directive should
be mailed only from the police govt. authorized email id to our email id
" cybercell@paytm.com". Once we receive the same will proceed further.

Note:- ? In case we do not receive any further communication in this regard


within the next 7 days we will release all funds related to this case.”

In view of the above, I request your good offices to kindly:


Register my complaint and send a copy of this FIR to PayTM at the Email address
cybercell@paytm.com (PayTM complaint reference number: 146738813)

Thanking you,
I remain,
Sincerely Yours’

(Dr. Anand Narayan Malaviya)


Flat 2015, Sector B2 (Near Jal Board Office),
Vasant Kunj, New Delhi- 110079
Mobile 9810354220