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Date: 10-11-07
SUBJECT:
Troubleshooting E069 Issues
This Technical Publication has been revised to include the imageRUNNER 7105 Series engines in terms
of the Fixing Roller assembly procedure being followed.
GENERAL:
If an E069 issue should occur in the field, certain areas should be checked to prevent this occurrence.
DETAILS:
Fuser Assembly:
The Collar may be placed in the wrong place or not installed at all.
With the Collar missing and/or installed incorrectly, the Upper Fuser Roller will be positioned too far
forward and push up against the Bearing causing friction and produce metal shavings. [See pages 2 of
4 and 3 of 4]
HVT Assembly:
When the Transport Bed is pushed into the machine and the Lever is lifted to lock the
Transfer/Separation Corona into place, the Contact on the HVT may spread after awhile causing poor
contact and start to arc. [See page 2 of 4]
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. AND IS CONFIDENTIAL INFORMATION TO BE RETAINED FOR REFERENCE PURPOSES
BY THE AUTHORIZED DEALER WITH WHOM SERVICE AGREEMENTS HAVE BEEN ENTERED INTO. USER AGREES TO INDEMNIFY CANON U.S.A. INC., AND
TO HOLD IT HARMLESS AGAINST ANY CLAIM ARISING BY REASON OF THE POSSESSION OR USE THEREOF. ITS UNAUTHORIZED USE IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office Page 1 of 4
e-Support Filename: TP02 015a.pdf
Date: 10-10-07
Transfer/Separation Terminal: The terminal on the Transfer/Separation Assembly has been modified to
prevent cracking which in turn can cause arcing.
Modified Transfer Separation Corona Assembly:
imageRUNNER 8500 UL MNE00001 and Higher
imageRUNNER 85 UL MNF00001 and Higher
imageRUNNER 7200 UL MNG00001 and higher
imageRUNNER 105 UL MPT03262 and Higher
Fuser Assembly
Collar should be Collar is installed in With Collar in wrong place or missing, the
installed after bearing wrong Place. Upper Fuser Roller will be placed too forward
causing friction between the Upper Fuser Roller
and Bearing producing metal shavings.
HVT
The Contact Has spread causing poor contact. Above: Left side is Poor Contact & Right side is good contact.
Page 2 of 4
e-Support Filename: TP02 015a.pdf
Date: 10-10-07
MEASURES:
Fuser Assembly:
Corrections should be made in your Service Manual and Parts Catalog to prevent mistakes in reassembling the
Fuser in the field. See the diagrams below:
Incorrect Correct
Rear Side showing incorrect components on Left and correct on the Right
Incorrect Correct
Front Side showing incorrect components on Left and correct on the Right
iR8500/7200 Service Manual: FY8-13H3-010, Page 2-164
iR105 Service Manual FY8-13HF-000, Page 2-123 & 2-124
Page 3 of 4
e-Support Filename: TP02 015a.pdf
Date: 10-10-07
imageRUNNER 105/8500/7200 Parts Catalogs are incorrect. Figure above shows corrections made.
Page 4 of 4