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e-Support Filename: TP02 015a.

pdf
Date: 10-11-07

MODELS AFFECTED / SERIAL NUMBERS AFFECTED:


imageRUNNER 105/8500/85/7200/7105 Series

SUBJECT:
Troubleshooting E069 Issues

This Technical Publication has been revised to include the imageRUNNER 7105 Series engines in terms
of the Fixing Roller assembly procedure being followed.
GENERAL:

If an E069 issue should occur in the field, certain areas should be checked to prevent this occurrence.

DETAILS:

Fuser Assembly:
ƒ The Collar may be placed in the wrong place or not installed at all.
ƒ With the Collar missing and/or installed incorrectly, the Upper Fuser Roller will be positioned too far
forward and push up against the Bearing causing friction and produce metal shavings. [See pages 2 of
4 and 3 of 4]

HVT Assembly:
ƒ When the Transport Bed is pushed into the machine and the Lever is lifted to lock the
Transfer/Separation Corona into place, the Contact on the HVT may spread after awhile causing poor
contact and start to arc. [See page 2 of 4]

OTHER MEASURES TO CHECK:


SP-Mode: Turns ON/OFF the separation output correction mechanism
0 = Standard Mode (default)
1 = Low Voltage Mode
Transfer/Separation Corona Lock Bracket: Check for side-to-side movement of the Transfer/Separation
Corona Assembly caused by the Lock Plate bracket being twisted. Reform it Clockwise to produce a snug fit,
which prevents the Transfer/Separation Corona from moving.

Side-to-Side Reform bracket to


Movement prevent movement

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. AND IS CONFIDENTIAL INFORMATION TO BE RETAINED FOR REFERENCE PURPOSES
BY THE AUTHORIZED DEALER WITH WHOM SERVICE AGREEMENTS HAVE BEEN ENTERED INTO. USER AGREES TO INDEMNIFY CANON U.S.A. INC., AND
TO HOLD IT HARMLESS AGAINST ANY CLAIM ARISING BY REASON OF THE POSSESSION OR USE THEREOF. ITS UNAUTHORIZED USE IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office Page 1 of 4
e-Support Filename: TP02 015a.pdf
Date: 10-10-07

Transfer/Separation Terminal: The terminal on the Transfer/Separation Assembly has been modified to
prevent cracking which in turn can cause arcing.
Modified Transfer Separation Corona Assembly:
ƒ imageRUNNER 8500 UL MNE00001 and Higher
ƒ imageRUNNER 85 UL MNF00001 and Higher
ƒ imageRUNNER 7200 UL MNG00001 and higher
ƒ imageRUNNER 105 UL MPT03262 and Higher
Fuser Assembly

Collar should be Collar is installed in With Collar in wrong place or missing, the
installed after bearing wrong Place. Upper Fuser Roller will be placed too forward
causing friction between the Upper Fuser Roller
and Bearing producing metal shavings.
HVT

The Contact Has spread causing poor contact. Above: Left side is Poor Contact & Right side is good contact.

Page 2 of 4
e-Support Filename: TP02 015a.pdf
Date: 10-10-07

MEASURES:
Fuser Assembly:
Corrections should be made in your Service Manual and Parts Catalog to prevent mistakes in reassembling the
Fuser in the field. See the diagrams below:

Incorrect Correct

Rear Side showing incorrect components on Left and correct on the Right

Incorrect Correct

Front Side showing incorrect components on Left and correct on the Right
iR8500/7200 Service Manual: FY8-13H3-010, Page 2-164
iR105 Service Manual FY8-13HF-000, Page 2-123 & 2-124

Page 3 of 4
e-Support Filename: TP02 015a.pdf
Date: 10-10-07

Bushing is on wrong side where


Bearing should be installed first

There are two [2] Ring


Clips and the second
Ring Clip is placed on
both sides of item #22.

imageRUNNER 105/8500/7200 Parts Catalogs are incorrect. Figure above shows corrections made.

Page 4 of 4

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