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Amazon Interview Questions Go Back

1. What would you consider your technical specialty?

How to Answer
'Many of the problems we face have no textbook solution, and so we-happily-invent new ones.' - Jeff Bezos, founder of Amazon. Do you have any particular
areas of interest or ability? Talk to the interviewer about your strengths and be sure to highlight any specific skills that you excel in. It's a great idea, if you
can, to highlight particular skills that may be listed on the company's job posting/job description. If there is a related area of interest where you'd like to
expand your skills, you can mention those as well.

Answer Example
"Algorithms, data structures, object-oriented design, and databases have always been solid areas for me. I have a big interest in how innovation within
software engineering improves our daily lives and our overall business efficiency. I see that you are looking for team members who are experts in these
areas, which is what caught my eye when I first saw your job posting."

Answer Example
"I have been focusing my career on becoming a cloud integration specialist although I do have cross-platform app development expertise as well."

2. We seek to hire highly ambitious people. Where would you like your career with Amazon to take you?
How to Answer
Have you researched Amazon enough to know how their internal hierarchy works? Do they have a variety of departments and management levels, offering
you choices when it comes to carving out your career path? Talk to the interviewer about your career ambitions specifically related to this role and their
organization.

Answer Example
"One of the reasons I was so excited to interview with Amazon is because of the endless growth opportunities you appear to offer your high performing
employees. My biggest ambition is to be awarded a management role in the next 3-5 years. I am happy to begin at the Tech U level and work my way up
until your team believes that I am ready."

Answer Example
"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a
team lead role, then a division manager position in the software development department. Of course, I understand that this will take many years of
dedication and hard work."

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3. This role with Amazon is highly technical. What is your understanding of this position and the responsibilities that come with it?
How to Answer
Assure the interviewer that you bring a full understanding of the technical requirements attached to this particular job. It is essential that you research the
role and thoroughly consume the information provided in the company's job posting/job description. Keep your answer to the point.

Answer Example
"From our previous conversation, understanding the job description, and researching the role online I feel that the job is best described as a project leader
focused on algorithms, data structures, and object-oriented design. The technical requirements that you would like to see are Java and C/C++ in a Linux
environment. I am well versed in the tasks and programs you are asking for and am confident that I meet the strict requirements to perform in this role
successfully."

Answer Example
"My understanding is that you seek a candidate with expert level skills in C/C++ and Java in a Linux environment who can train junior employees. I am an
expert user in these areas. Do you have any questions about my technical expertise?"

5. At Amazon, we take privacy and confidentiality very seriously. Are you willing to sign a non-disclosure agreement, if hired?
How to Answer
Signing a non-disclosure agreement is quite common in the software and technology industry. If hired, you will likely become privy to trade secrets, pending
patents, and other innovative projects that must remain confidential. Talk to the interviewer about your willingness to sign an agreement. If you are currently
under a non-disclosure or non-compete agreement with your present employer, now is the time to discuss that.

Answer Example
"I have signed non-disclosure agreements in the past; although I am not currently under one. I see the importance of agreements such as this and am most
willing to comply."

Answer Example
"I am happy to review any privacy and confidentiality agreements that you have."

6. We consider research to be the backbone of what we do at Amazon. Do you think it's important to conduct research before beginning
a project or would you rather jump right in?
How to Answer

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Talk to the interviewer about your work habits and the way in which you prefer to approach a new project. If you have a sense of how Amazon prefers to
approach their work you should discuss that method. For instance, if the interviewer tells you that they prefer extensive research before beginning a project,
that is your queue to talk about your excellent research skills.

Answer Example
"I agree that research is the backbone of a strong project. Without it, important details are missed and much time is wasted. I like to research before starting
a project so that I can lay out a plan and understand the potential hurdles as well."

Answer Example
"Although there are some instances where jumping right it may be required, I always prefer to research before I being a project. Rest assured; I would
always follow your preferred methods, should I be hired."

7. Tell me about your greatest work related accomplishment.

How to Answer
Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. It will also show the interviewer
more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question.
Show that you are proud of yourself and your career accomplishments!

Answer Example
"The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my
class, and working full time. This accomplishment showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great
to accomplish so much and be recognized for my dedication."

Answer Example
"I have many accomplishments of which I am proud. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in the
software development industry. Tech is a full industry, with many professionals fighting to find their voice. I'm so proud to have carved a distinct career path
for myself, despite those challenges."

8. Working at Amazon, you will experience changes on a regular basis. When have you had to change a major component of your
project due to new information being presented?
How to Answer
Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant
change occurred on a project. How did you handle the implementation of the new information?

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Answer Example
"I had a large project last month that was nearly complete when the client called to say that the specs provided were incorrect. Because of this, our team
had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new
opportunities with them."

Answer Example
"I would say that being in the software and technology business means changing major components on projects on a very regular basis. I am very well
accustomed to changing gears on a moment's notice and can adapt very well."

10. Have you ever broken a confidentiality agreement?

How to Answer
Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring
clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

Answer Example
"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous
employer in any way."

Answer Example
"A confidentiality agreement has never bound me; however, I would never knowingly break an agreement."

11. We want to hire people at Amazon who have the desire to lead others. How many people did you supervise at your last position?
How to Answer
Since there is endless room for growth at Amazon, the interviewer would like to know if it's of interest for you to lead and be a mentor to others as your
tenure deepens. Discuss with the interviewer your level of responsibility in your current position. If you have managed larger teams than you currently are,
you can also discuss that particular role from your work history.

Answer Example
"Although I did not officially supervise anyone in my most recent position, I always had my eye out for opportunities to lead or mentor the more junior staff. I
am a good example to others and would uphold Amazon's Leadership Principles every day."

Answer Example
"Currently, I am supervising 12 employees with an overall portfolio responsibility of $2M. In my role, before this one, I managed 23 employees but with a

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smaller portfolio of $600,000. I can handle a large range of employees and would be very interested in leading others, as my tenure with Amazon grows."

12. Amazon is known for exceptional customer service. What does excellent customer service mean to you?
How to Answer
Amazon has won awards for their top customer service. Jeff Bezos, the founder of Amazon, has said, 'It's our job every day to make every important aspect
of the customer experience a little bit better.'

Amazon knows that excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the
customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly
listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head.

Be sure to echo the jargon used on the Amazon website and social media accounts when it comes to keywords related to their customer service mantra.
Keep your answer brief but ensure that it packs a punch.

Answer Example
"I know that Amazon aims to make every customers' day a bit better by delivering over and above their expectations. I appreciate that Amazon tweets back
to every complaint, has a robust team committed to every social platform where customers might leave a comment and that you never have to wait long for
a meaningful reply from a customer service agent. If I can change my customer's day, for the better, then I have done my job in delivering exceptional
customer service."

Answer Example
"Kate Zabriskie, the author of Business Training Works, once said, 'The customers' perception is your reality.' To me, this means that if my clients think that
my team does not care about them, they likely do not. Excellent customer service starts with proper training and setting high standards for my team from the
get-go."

13. Amazon is a company of pioneers. In which ways are you a pioneer?

How to Answer
Amazon uses the word 'pioneer' when talking about their dedicated employees.

They believe that a pioneer will:

- Make history
- Build the future

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- Embrace innovation

You can read a multitude of employee stories on the Amazon careers website, and learn more about the ways current employees have embraced the
pioneer mentality. Show the interviewer how you can do the same!

Answer Example
"I plan to be a pioneer with Amazon by committing to a long-term career, taking advantage of professional development opportunities that come my way,
and embracing the change that comes with working for one of the worlds' most innovative organizations."

Answer Example
"I read some of the pioneer stories on Amazon and am prepared to participate as a pioneer by developing myself and those around me, embracing the
ideas of others, coming up with my great ideas of my own, and fully committing myself to a career path filled with growth and opportunity."

14. Do you know anyone who works for Amazon?

How to Answer
Did you know, according to Forbes, that people with a friend at work are 7x more likely to engage in their work fully? The interviewer would like to see if a
friend referred you to this position, a former co-worker, or an industry acquaintance. This question is another way of the interviewer asking where you heard
about the role, and if you have any connections from within. You can keep your answer brief and to the point.

Answer Example
"I do not personally know anyone who works for Amazon; however, I am connected with a couple of your employees on LinkedIn due to common group
interests. I look forward to getting to know your team!"

Answer Example
"My former manager now works for Amazon, although in a different department. His name is James Smith. He's a great guy! I would be happy to fill out any
referral paperwork if you wish."

15. Amazon believes in a diverse perspective. When have you worked with a diverse group of people?
How to Answer
Amazon has a clear statement, available online, related to diversity and inclusion. They say, 'We are a company of builders who bring varying backgrounds,
ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national
origin, sexual orientation, culture, education, as well as professional and life experience. We are working to develop leaders and shape future talent pools to
help us meet the needs of our customers around the world.' Discuss with the interviewer how you plan to contribute to their diverse workplace culture and
assure them that you can handle an environment that offers diversity.

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Answer Example
"I have worked with diverse groups of people most of my career, including my time at university. I am most comfortable, and happy, in this type of
environment because it offers a great learning opportunity."

Answer Example
"I have worked in a diverse environment my entire marketing career. A successful company should embrace diversity of all kinds. It's what spurs creative
and innovative ideas!"

16. Amazon has over 300 million active customers. How do you think we can attract an even larger customer base?
How to Answer
Amazon realizes that they have the majority of the market when it comes to online shopping and many other services. Despite all of this, the interviewer is
interested in seeing if you have any unique ideas for gaining an even larger client base. Tap into your creative thinking and suggest how you think Amazon
could grow larger.

Answer Example
"I recently read that of Amazon's 300 million active customers, and about 100 million of those are Amazon Prime members. I think the fastest, most
effective way to gain a larger customer base is to create a fun marketing plan that encourages people to subscribe to Prime, and then somehow connect it
to a reward when they refer a friend who has never subscribed. Often the 'send a coupon to a friend' method is quite useful for gaining new leads and
subscribers."

Answer Example
"The cost of shipping is a common objection for those who are opposed to shopping online. I think that offering free shipping to customers is a great way to
entice people to try Amazon for the first time. I know that Amazon has done this in the past, but I imagine it's effect and worth often doing. Also, gifting
Amazon Prime memberships for a short time could be highly effective."

17. Have you ever had to contact Amazon customer support? If so, describe your experience.
How to Answer
Amazon is known for their fantastic customer support. The interviewer would like to know what your experience has been with their company. Of course,
your response should remain positive. If you did not have a great customer service experience with Amazon, you can be honest but be sure to end on a
positive note.

Answer Example

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"I have heard and experienced many excellent things about Amazon customer service. Overall, the wait time is usually short and the agents,
knowledgeable and energetic."

Answer Example
"Thankfully, my Amazon deliveries have always been early, with my expectations more than met. I like that you have various support methods and I hear
that the wait time is quite short."

18. Amazon has 14 leadership principles. Name me 3 of them and how you embody those.
How to Answer
Amazon's leadership principles are the pillars on which Amazon stands. They visit these principles when they approach problems and tackle new ideas.

The principles briefly are:

1. Customer Obsession - Leaders start with the customers

2. Ownership - Leaders are owners
3. Invent & Simplify - Leaders expect innovation
4. Are Right, A Lot - Leaders are right, a lot
5. Learn & Be Curious - Leaders never stop learning
6. Hire & Develop the Best - Leaders raise the bar
7. Insist on the Highest Standards - Leaders have relentless standards
8. Think Big - Leaders create bold direction
9. Bias for Action - Leaders know that speed matters
10. Frugality - Leaders accomplish more with less
11. Earn Trust - Leaders treat others respectfully
12. Deep Dive - Leaders stay connected to the details
13. Have Backbone - Leaders respectfully challenge decisions
14. Deliver Results - Leaders deliver, despite setbacks

Answer Example
"I have read through Amazon's leadership principles, and the ones that resonated with me most were earning trust, having a backbone, and delivering
results. I wholeheartedly agree that a good leader will treat others respectfully, despite a difference of opinion. I am sure to see setbacks as challenges
versus roadblocks. Lastly, I am unafraid to challenge a decision, respectfully, if I feel passionate about it."

Answer Example

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"I was pleased to see that Amazon has such solid leadership principles, and so well laid out. Three that stood out to me the most were customer obsession,
ownership, and frugality. As a former business owner, I understand the importance of working with tight resources, even if they are not. This practice can
encourage a lot of creativity. Customers are everything, so being obsessed with earning their trust will always work out in your favor. Lastly, I agree that a
leader should act as an owner, in every single way. Long-term thinking is important, as is jumping in wherever needed rather than acting as though it's not
your job. Leaders are never above a task."

19. How would you rate your performance in this interview so far?
How to Answer
The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to
address outright your performance than try to sweep it under the rug.

If you feel that your performance in the interview is going well: 'I believe that this interview has been quite informative and I am happy with my performance.
Is there anything that I can clarify for you from this conversation?'

If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview;
although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Answer Example
"I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for
you, I would be happy to do so."

Answer Example
"I would rate my performance as an 8/10. I am happy how I answered most of the questions; however, I feel that I stumbled a bit when you asked me about
my expertise with Java and Python. Could I further clarify for you?"

20. What qualities do you feel make a leader successful?

How to Answer
A great leader is someone to who people want to emulate. An inspirational leader will have exceptional interpersonal, and relationship building skills. Talk to
the interviewer about some of the qualities that you admire, and value, in a leader.

If you are applying for a management position, discuss the best management qualities that you hold. It's a great idea to draw some ideas from the
company's job description as that document will have many useful keywords you can bring into the conversation.

Some great management qualities are:

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- Accountable
- Invested in Culture
- Positive Mindset
- Perceptive
- Approachable
- Empathetic
- Honest
- Patient
- Decisive

Answer Example
"I believe the best type of person to work for, leads by example at all times. They are approachable, hardworking, and fair. Also, they don't just talk the talk
without walking the walk. It is irksome when a leader says that we need to put in the long hours but leaves earlier than everyone else, for instance."

Answer Example
"In my experience, a leader is only as successful as their investment in their people is strong. A good leader must care for their employees, and make sure
they are growing to meet expectations. A successful leader will communicate expectations, hold people accountable for achievable goals and be the shining
light that gets everyone fired up to do their best at all times. That means not taking favorites, and leading by example at all times."

21. Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.
How to Answer
Discuss with the interviewer one of your recent projects that particularly piqued your interest. Did it stretch you professionally? What was the biggest
takeaway for you from that particular project?

Answer Example
"In my previous role we were working on a variety of projects with fingerprint recognition software. One of the most interesting projects was a fingerprint-
based ATM system. It was a test project for a large banking institution. In addition to learning a great deal about fingerprint recognition, I was also able to
learn a lot about the critical relationship between software and security."

Answer Example
"I find the majority of the projects that I have been working on this past year to be very interesting. If I had to choose one, I would choose to work on the
Uber app. Since I am still in my internship, I didn't have any major contributions; however, I learned a lot about on-demand apps and building a friendly user
interface."

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23. At Amazon, we seek to hire leaders. Tell me about a time when you took the initiative to improve work related procedures.
How to Answer
Have you ever taken the opportunity to present your employer with potential change? Talk to the hiring manager about a time when you took the initiative in
the workplace.

Answer Example
"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our
smaller office. We had significantly less waste after my initiative was implemented and I enjoyed seeing others take pride in helping our environment."

Answer Example
"I recently made suggestions to my manager about the team messaging application we were using. I found a team based app that offered a lower monthly
cost, with added features. He took the suggestion, and it has worked well for our team! The company was happy with the cost savings as well."

24. What is the last thing you purchased on Amazon?

How to Answer
This question is one based on curiosity. It will tell the interviewer if you use Amazon at all, and how often. If it takes you a long time to recall your last
Amazon purchase, then you likely do not use the shopping service very often. Using Amazon is not a requirement to get the job; however, it displays a
belief in their service and genuine engagement in supporting and joining their company.

Answer Example
"I just made an Amazon order last week, and it arrived yesterday! I ordered school supplies for my son. It was too easy to order everything on Amazon, and
I loved skipping the back to school rush in stores."

Answer Example
"The last thing I purchased on Amazon was a book. I have been buying books from Amazon for many years now. This month, I purchased, 'American Like
Me, ' by America Ferrera. It's a collection of essays, and I look forward to diving into it! Have you read it?"

25. Name 2 benefits of having an Amazon Prime account. Do you have a Prime account?
How to Answer
The interviewer is asking this question to see just how familiar you are with the offerings at Amazon. Your response will show the interviewer how engaged
you are in the process, and how deep of a dive you have taken regarding research and preparation. Let's face it- employers like to hire people who know

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their company well!

Amazon Prime is a membership, about $100 per year, where members receive perks such as free two-day delivery, music streaming, and more. Amazon
Prime has over 100 million members and counting.

Briefly discuss the perks that you know and understand.

Answer Example
"I have been an Amazon Prime member for the past four months. I order a lot from Amazon, and the free shipping feature will save me a lot of money this
year. I also listen to music a lot at home, so the music streaming service is fantastic, too."

Answer Example
"Amazon Prime Video and also the Prime Reading feature are the two benefits that sold me on my membership last year. The fact that I can borrow books
from the Prime Reading catalog and read them on my e-reader is so amazing. I am aware that there are dozens of benefits to a Prime membership;
however, those two are the ones I use most."

26. What is Amazon's company mission, and what does it mean to you?
How to Answer
Amazon obsesses over their customers, and since their start in 1994, their mission has been, 'to be Earth's most customer-centric company.' Now, that is a
lofty mission statement! And, they did it.

Amazon has won a multitude of customer service awards including:

- #1 in customer satisfaction for 9 consecutive years (ForeSee Experience Index: US Retail Edition)
- #1 on the American Customer Satisfaction Index for 2010 through 2017
- #1 on the Harris poll 2016, 2017, 2018
- #1 UK Customer Satisfaction Index 2018
- LinkedIn's Top Companies: #1 in the 2018 Top Company US Edition

These are to name a few! Now that you fully understand the impeccable customer service reputation that Amazon seeks to uphold, how will you be a
positive addition? Discuss what this mission means to you and show that you will be an active participant, should you be the chosen candidate.

Answer Example
"Amazon's mission is to be Earth's most customer-centric company. To me, this means always being a few steps ahead of your customers, delivering more

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than they expect, and doing so out of pure joy and will rather than a 'have-to' mentality. This customer-centric mentality also means creating an online
experience that they respond to, and one that makes their lives easier every time they visit."

Answer Example
"To be Earth's most customer-centric company is the mission of Amazon. To me, being customer-centric means that every decision I make here needs to be
based on the customer first. I need to think a few steps ahead of their anticipated needs, and deliver answers before they even know what the question is!"

27. What was one question you didn't want me to ask today?
How to Answer
This question can stand in for the common 'What is your greatest weakness' question. The interviewer is expecting you to be unprepared because it's an
uncommon way of asking a question. You may be less scripted than other points in your interview, and the interviewer wants to see how you deal with that.

Two scenarios commonly play out: either a candidate blurts out a weakness, or they pause and respond with something thoughtful. This question gives the
interviewer information about you but also a good sense of if you can think on your feet and answer a tough question. Use this as an opportunity to show
how weakness can be a strength, or explain something they have not yet asked, but may be an objection to you getting the job. It is then up to you to
overcome the opposition.

Remember: it is okay to pause and be thoughtful about your response rather than blurting something out or seeming too rehearsed. Be prepared, but be
sincere in your replies.

Answer Example
"I suppose I did not want you to dig into why I applied three years ago and rescinded my application. I feel embarrassed about it because I thought I was
ready to leave my current organization and decided that, to be the superstar I want to be at Amazon, I needed a bit more time and experience. I know that
in these past three years I have learned everything I could need to know to shine here and I can't wait to put those last three years of learning and growth
into action."

Answer Example
"I didn't want to discuss why it took five years to graduate college. I was working full time while attending college and double majoring. Initially, I was taking
the full course load and working full time, then eventually I also switched my major, which added a semester. At that time, I hunkered down and upped the
course load while working full time. So, while it may have taken me longer, I learned a lot both in and outside of the classroom, including time management
and upping productivity. I know these are important skills that I bring with me to any position, and look forward to leveraging them here at Amazon."

28. Tell me about a time that you have helped a co-worker accomplish an important goal.
How to Answer

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It is imperative to be goal-oriented and determined but even more critical is to support your coworkers in their professional endeavors openly. This support
is how teams succeed! What do you do, outside of your own goals, to ensure that everyone on your team is successful? Assure the interviewer that you are
always willing to keep the team, or company as a whole, in mind.

Answer Example
"I enjoy seeing my coworkers succeed and will help them whenever possible. One way that I support my coworkers is to help them keep organized by
making suggestions on new tools that I have discovered. I had one coworker with a brand new smartphone, and she wasn't sure all the ways it could be
utilized to make her day better. I spent my lunch hour helping her set it up. She was golden, after that!"

Answer Example
"When a new hire starts, I have become the de-facto go-to for shadowing. I always make sure to introduce myself to new-hires immediately. I schedule time
for them to sit down with me and shadow what I do and how I do it. I want to see everyone succeed and, since there is no real training program in our
company, I feel I need to be the change maker in the organization."

29. Can you talk to me about your GPA during undergraduate/graduate school?
How to Answer
The interviewer would like further details on your more significant successes as a post-secondary student. Are you satisfied with your GPA or would you
change it if you could? Talk to the interviewer about your post-secondary experience. You can keep your answer brief and to the point.

If you were satisfied with your post-secondary experience: 'I graduated top of my class and am very proud of my accomplishments during University. The
experience taught me to study hard and set goals for myself.'

If you were not satisfied with your post-secondary experience: "I feel that my GPA could have been higher; however, I was working full time while attending
classes. All in all, I did learn a lot about discipline and commitment."
Answer Example
"I feel that my GPA could have been higher; however, I was working full time while attending classes. All in all, I did learn a lot about discipline and
commitment."

Answer Example
"I had a 3.8 GPA but did strive for a 4.0. I understand where I feel short, but I was able to achieve a spot on the football team, and earned two scholarships
as well."

30. What questions do you have for me?

How to Answer

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It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the queries you have
are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a
video on their company site!

Here are some sample questions:

- When would you like to have this position filled?

- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?

Answer Example
"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular
reason why I would not be the best fit for this executive assistant role?"

Answer Example
"I appreciate you opening the floor for questions. I am wondering what your timeline is for a decision on this opening? Also, what was the biggest struggle
the last developer encountered in this role?"

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