ICICI RetailBanking TestCases

ICICI Mobile Banking –User Acceptance Tests
PHASE 01 TEST CASES FOR

‘ICICI Mobile Banking’
ICICI BANK LIMITED.
(In commercial confidence)
September 2007
Copyright © 2008 C-SAM. Proprietary and Confidential

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Document Identifier PHASE 01 Test Cases– ‘ICICI Mobile Banking’

Version & Version 1.0
28th Sep , 2007
Date of release
Author Kamal Bamrah
Reviewed by
Approved by
Circulation N. Srinivas, Chief Manager, ICICI Bank
Indranil Ghosh, Chief Manager, ICICI Bank
Niket Kamdar, Manager, ICICI Bank
Ashish Sharma, Product Manager, ICICI Bank
This document is based on the best information available to C-SAM Inc. (C-SAM) at the time of publication/issue. Although every effort has been made to keep the
document up to date, changes which arise from C-SAM’s policy of continuing product improvement are not necessarily incorporated. All orders are subject to C-
SAM’s Standard Terms and Conditions of Sale, copies of which are available on request.
This document remains the property of C-SAM and is provided under confidentiality. Duplication or disclosure to a third party of any part of this document is not
permitted without prior written consent from C-SAM.
Copyright  2007 C-SAM, Inc.
This work is proprietary and confidential information of C-SAM, Inc. and may not be disclosed or used without authorization from C-SAM, Inc.

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Project Details:
Project Name: ICICI Mobile Banking
Version: 1.0
Release Date: 27th September , 2007
Document Owner: Kamal Bamrah
Reviewed by:
Approved by:
Revision History
Rev. Date By Comment
1 27th Sep, 2007 Kamal Bamrah First Draft
2 2007
18th Dec, 2007 Kamal Bamrah Incorporating the changes through PCRs
Project Change Request

No. Name/Features Release Date Reasons for Issue/ Changes Made

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Table of Contents
1. Wallet Test Cases...............................................................................................................................................6
1.1. Test Case – iMobile – Download – Though TATA Zone ......................................................................................7
2.1 Test Case – iMobile – Pre- Activation iServices – Locate Us – Customer Care Number......................................8
2.2 Test Case – iMobile – Pre- Activation iServices – Locate Us – Find ATM............................................................9
2.3 Test Case – “iMobile” Pre-Activation Services – Locate Us – Find Branch.......................................................9
3.1.1 Test Case – “iMobile” Pre-Activation Services – Apply Now – Bank Account – ICICI Bank Account...............10
3.1.2 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Fixed Deposit........................12
3.1.3 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Recurring Deposit...................14
3.1.4 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Mutual Funds..........................15
3.1.5 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Foreign Exchange..................16
3.2 Test Case – iMobile 0– Pre-Activation Services Apply Now – Credit Card ........................................................18
3.3 Test Case – iMobile – Pre-Activation Services Apply Now – Demat....................................................................19
3.4 Test Case – iMobile – Pre-Activation Services Apply Now – Loan......................................................................20
56.0.0 Test Case- iMobile Pre-Activation Services - Help..........................................................................................22
66.0.0 Test Case- iMobile Activation ..........................................................................................................................23
76.0.0 Test Case- “iMobile” Login...............................................................................................................................25
86.0.0 Test Case- iMobile Unlocking Wallet .............................................................................................................26
96.0.0 Test Case- iMobile Refresh .............................................................................................................................28
11.1 Test Case - iMobile – View Receipts ................................................................................................................29
11.2 Test Case - iMobile – Delete Receipts ..............................................................................................................30
12.0 Test Case - iMobile – Change PIN....................................................................................................................31
Test Case- iMobile - Security tip ..............................................................................................................................33
Test Case- iMobile Help ...........................................................................................................................................33
13.0 Test Case - iMobile – View Payee Details.........................................................................................................35
14.1 Test Case – iMobile – Bank Account – Balance Enquiry....................................................................................36
14.2 Test Case - iMobile – Bank Account – Last 5 Transactions ..............................................................................37
14.3.1 Test Case - iMobile – Bank Account – Funds Transfer – A/c within ICICI Bank – Own Account...................38
14.3.2 Test Case - iMobile – Bank Account – Funds Transfer – A/c within ICICI Bank – Other Account..................40
14.3.3 Test Case - iMobile – Bank Account – Funds Transfer – A/c outside ICICI Bank...........................................42

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14.4 Test Case - iMobile – Bank Account – Cheque Book Request..........................................................................43

14.5 Test Case - iMobile – Bank Account – Cheque Status......................................................................................45
14.6 Test Case - iMobile – Bank Account – Stop Cheque.........................................................................................46
15.1 Test Case – iMobile – Credit Card – Balance Details.........................................................................................47
15.2 Test Case – iMobile – Credit Card – Last Payment Details...............................................................................48
15.3 Test Case – iMobile – Credit Card – Payment Due Details................................................................................49
15.4 Test Case – iMobile – Credit Card – Reward Point Status.................................................................................51
16.1 Test Case – iMobile – Demat Account – Holding Enquiry..................................................................................52
16.2 Test Case – iMobile – Demat Account – Transaction Status.............................................................................53
16.3 Test Case – iMobile – Demat Account – Bill Enquiry.........................................................................................54
16.4 Test Case – iMobile – Demat Account – ISIN Enquiry.......................................................................................55
17.1 Test Case – iMobile – Loan Account – Provisional IT Certificate......................................................................56
17.2 Test Case – iMobile – Loan Account – Final IT Certificate................................................................................58
17.3 Test Case – iMobile – Loan Account – Reset Letter..........................................................................................59
17.5 Test Case – iMobile – Loan Account – Rescheduled Letter...............................................................................60
17.6 Test Case – iMobile – Loan Account – Loan Agreement Copy.........................................................................61
19.2.1 Test Case – iMobile – Bill Pay – Presentment Bills.........................................................................................62
19.2.2 Test Case – iMobile – Bill Pay –Payment Bill..................................................................................................64
18.1.1 Test Case – iMobile – iServices – Apply Now – Bank Account – ICICI Bank Account...................................66
18.1.2 Test Case – iMobile – iServices – Apply Now – Bank Account – Fixed Deposit.............................................69
18.1.3 Test Case – iMobile – iServices – Apply Now – Bank Account – Recurring Deposit......................................70
18.1.4 Test Case – iMobile – iServices – Apply Now – Bank Account – Mutual Funds.............................................71
18.1.5 Test Case – iMobile – iServices – Apply Now – Bank Account – Foreign Exchange.....................................73
18.2.1 Test Case – iMobile – iServices – Apply Now – Credit Card ..........................................................................75
106.0.0 Test Case – iMobile – iServices – Apply Now – Demat.................................................................................76
116.0.0 Test Case – iMobile – iServices – Apply Now – Loans.................................................................................78
19.1.1 Test Case – iMobile – iServices – Locate Us – Customer Care No................................................................79
19.1.2 Test Case – iMobile – iServices – Locate Us – Find ATM..............................................................................80
19.1.3 Test Case – iMobile – iServices – Locate Us – Find Branch...........................................................................82
19.3 Test Case – iMobile – iServices – Prepaid Mobile Recharge.............................................................................83
19.4 Test Case – iMobile – iServices – Show Payment Made...................................................................................85

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1. Wallet Test Cases

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1.1. Test Case – iMobile – Download – Though TATA Zone
Test Case Serial Number: UAT 01

Test Case Title: Download
Test Case Description: Customer downloads the application onto his mobile through TATA Zone.
Setup & Prerequisite for Test: • Customer should have mobile phone equipped with TATA Zone.
• Customer knows the download directory.
Notes :
Result Note (if

No. Action Constraints Expected result
(Pass/Fail) any)
Go to TATA Zone browse for o o User is navigated Pass
1.
the application. None. through the TATA zone. Fail
o Mod should be
o Pass
2. Select ‘Yes’ to download downloaded to the mobile phone.
None Fail
o Installation of the
o Pass
3. Select ‘Yes’ to install. application should be successfully
None Fail
performed.
o Home Screen with
Click on the application icon to o Pass
4. following 4 icons ‘Activate’, ’Apply Now’,
run/open the application None Fail
’Locate Us’, ‘Help’, should be displayed.

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2.1 Test Case – iMobile – Pre- Activation iServices – Locate Us – Customer Care Number
Test Case Serial Number: UAT06

Test Case Title: Pre - Activation - Customer Care No
Test Case Description: Customer wants to find out Customer Care No of the selected zone.
Setup & Prerequisite for Test: • Customer’s mobile phone should be enabled with TATA zone.
• Customer has downloaded ICICI Mobile Banking Application.
• Customer is at the 4 icon home page.
Notes :
Result Note (if

(Pass/Fail) any)
o A list of Locate Us
services should be displayed.
o • Customer Care No. Pass
1. Select ‘Locate Us’ icon.
None. • Find ATM Fail
• Find Branch
o
o A list of following
zones should be displayed
• East
Select ‘Customer Care No.’ o Pass
2. • West
from the list. None Fail
• North
• South
• Central
o In response,
Choose a zone and select o Pass
3. customer will be shown the call centre
‘Find’ from the menu option. None Fail
number of the selected zone.
o Home Screen with
Select 'OK' from the menu o Pass
option None Fail

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2.2 Test Case – iMobile – Pre- Activation iServices – Locate Us – Find ATM

Test Case Title: Pre - Activation - Find ATM
Test Case Description: Customer finds out ATM address the area whose PIN he enters.
Notes :
Result Note (if

(Pass/Fail) any)
o o A list of Locate Us Pass
None. services should be displayed. Fail
o A PIN code field
Select ‘Locate ATM’ from the o Pass
2. should be displayed
list. None Fail
o
o In response,
PIN should be 6
customer will be shown the ATM address
digits.
Customer enters the PIN code for the entered PIN code area.
o Pass
3. in the field and selects ‘Find’ ATM address
from the menu option. For Fail
incorrect/invalid Address line 1
PIN displays an
Address line 2.
error message
o Home Screen with
option None Fail
2.3 Test Case – “iMobile” Pre-Activation Services – Locate Us – Find Branch

Test Case Title: Pre - Activation - Find Branch

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Test Case Description: Customer finds out Branch address by entering the PIN code of the area.
Notes :
Result Note (if

(Pass/Fail) any)
o o A list of Locate Us Pass
None. services should be displayed. Fail
o A PIN code field
Select ‘Find Branch’ from the o Pass
2. should be displayed
list. None Fail
o
None PIN should o In response,
be 6 digits. customer will be shown the Branch address
Customer enters the PIN code
o for the entered PIN code area. Pass
3. in the field and selects ‘Find’
For Branch address Fail
from the menu option.
incorrect/invalid Address line 1
PIN displays an Address line 2.
error message
o Home Screen with
option None Fail
3.1.1Test Case – “iMobile” Pre-Activation Services – Apply Now – Bank Account – ICICI Bank Account
Test Case Title: Pre Activation – ICICI Bank Account
Test Case Description: Customer expresses interest in ICICI bank product and requests for visit

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Notes :
Result Note (if

(Pass/Fail) any)
o A list of bank
verticals should be displayed.
• ICICI Bank Account
Select ‘Apply Now’ >> ‘Bank o Pass
1. • Fixed Deposit
Account’ icon. None. Fail
• Recurring Deposit
• Mutual Funds
• Foreign Exchange
o A screen with
Choose ‘ICICI Bank Account’ following fields should be displayed:
o Pass
2. from the list and select • Name
None Fail
‘Continue’ from the menu. • City
• Age
3. Enter name, city and age in o o None Pass
the required fields and choose Field name Fail
‘Continue’ from the menu. should take only
alphabets.
Maximum length
should be 50
characters
o
Field city should
take only
alphabets.
Maximum length
should be 40
characters.
o
Field age should
take only numeric
data. Maximum
length should be

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3 characters.
o Customer will be
o shown the following message:
Age entered is “Congratulations! You are eligible for ICICI
less than 60. Bank Savings Account. To apply, please select
‘Submit’ from the Options/Menu.’
Pass
o Customer will be Fail
o shown the following message:
Age entered is “Congratulations! You are eligible for ICICI
greater than 60. Bank Senior Citizen Account To apply, please
select ‘Submit’ from the Options/Menu.’.
o In response,
o
7. Select ‘Ok’ customer will be shown the following
None
message (to be supplied):
o Home Screen with
option None Fail
3.1.2 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Fixed Deposit

Test Case: Pre Activation – Fixed Deposit
Test Case Description: Customer wants to apply for a fixed deposit account.

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Setup & Prerequisite for Test: • Customer has downloaded ICICI Mobile Banking Application.
• Customer’s mobile phone supports API for sending and receiving SMS from the application WMA API.
Notes :
Result Note (if

(Pass/Fail) any)
o A list of bank
Account’. None. Fail
• Mutual Funds
• Foreign Exchange.
o A screen with
Choose ‘Fixed Deposit’ from
o following fields should be displayed: Pass
2. the list and select ‘Continue’
None • Name Fail
from the menu.
• City
o
Field name
should take only
alphabets.
Maximum length
should be 50 o In response,
Enter name and city in the
characters customer will be shown the following Pass
3. required fields and choose
o message (to be supplied): Fail
‘Continue’ from the menu.
Field city should
take only
alphabets.
Maximum length
should be 40
characters.
4. Select 'OK' from the menu o o Home Screen with Pass
option None following 4 icons ‘Activate’, ’Apply Now’, Fail

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3.1.3 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Recurring Deposit

Test Case: Pre Activation – Recurring Deposit
Test Case Description: Customer wants to apply for a recurring account.
Notes :
Result Note (if

(Pass/Fail) any)
o A list of bank
Select ‘Apply Now’ >> ‘Bank
1. o • Fixed Deposit
Account’.
• Mutual Funds
o A screen with
Choose ‘Recurring Deposit’
2. from the list and select
None • Name Fail
• City
3. Enter name and city in the o o Pass
required fields and choose Field name Fail
alphabets.
Maximum length
should be 50
characters
o
Field city should
take only

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alphabets.
Maximum length
o In response,
o customer will be shown the following Pass
None message (to be supplied): Fail
o Home Screen with

option None Fail
3.1.4 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Mutual Funds
Test Case: Pre Activation – Mutual Funds
Test Case Description: Customer wants to apply for a mutual fund.
Notes :
Result Note (if

(Pass/Fail) any)
o A list of bank
• Mutual Funds
2. Choose ‘Mutual Funds’ from o o A screen with Pass
the list and select ‘Continue’ None following fields should be displayed: Fail

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• Name
from the menu.
• City
o
Field name
should take only
alphabets.
Maximum length
should be 50
characters Pass
o None.
o Fail
Enter name and city in the Field city should
3. required fields and choose take only
‘Continue’ from the menu. alphabets.
Maximum length
should be 40
characters.
o In response,
o Home Screen with

option None Fail
3.1.5 Test Case – iMobile – Pre-Activation Services Apply Now – Bank Account – Foreign Exchange
Test Case: Pre Activation – Foreign Exchange
Test Case Description: Customer wants to apply to foreign exchange
Notes :

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Result Note (if

(Pass/Fail) any)
o A list of bank
• Mutual Funds
o A screen with
Choose ‘Foreign Exchange’
None • Name Fail
• City
o
Field name
should take only
alphabets.
Maximum length
should be 50
o The request for visit
characters Pass
is send to ICICI system and then the
o Fail
Enter name and city in the response is forwarded to the customer.
Field city should
Maximum length
should be 40
characters.
o In response,
o Home Screen with

option None Fail

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3.2 Test Case – iMobile 0– Pre-Activation Services Apply Now – Credit Card

Test Case: Pre Activation – ICICI Bank credit card
Test Case Description: Customer shows interest in ICICI Bank credit card
Notes :
Result Note (if

(Pass/Fail) any)
o A screen with
Select ‘Apply Now’ >> ‘Credit o following fields should be displayed: Pass
1.
Card’. None • Name Fail
• City
2. Enter name and city in the o
required fields and choose Field name
alphabets.
Maximum length
should be 50
characters Pass
o Fail
response is forwarded to the customer.
Field city should
take only
alphabets.
Maximum length
should be 40
characters.
o o In response, Pass
None customer will be shown the following Fail

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message (to be supplied):
o Home Screen with

option None Fail
3.3 Test Case – iMobile – Pre-Activation Services Apply Now – Demat

Test Case: Pre Activation – Demat
Test Case Description: Customer wants to apply for a Demat account.
Notes :
Result Note (if

(Pass/Fail) any)
o A screen with
1. Select ‘Apply Now’ >> ‘Demat’
None • Name Fail
• City
2. Enter name and city in the o o The request for visit Pass
required fields and choose Field name is send to ICICI system and then the Fail
‘Continue’ from the menu. should take only response is forwarded to the customer.
alphabets.
Maximum length
should be 50
characters
o
Field city should
take only
alphabets.
Maximum length
should be 40

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characters.
o In response,
o Home Screen with

option None Fail
3.4 Test Case – iMobile – Pre-Activation Services Apply Now – Loan

Test Case: Pre Activation – Loan
Test Case Description: Customer wants to apply for loan.
Notes :
Result Note (if

(Pass/Fail) any)
1. Select ‘Apply Now’ >> ‘Loans’ o o A list of types of loan Pass
None. should be displayed. Fail
• Personal
• Home

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• Two Wheeler
• Car
• Education
Customer selects a loan of this
o A screen for the
interest from the list and o Pass
2. customer to enter his name and city should
chooses ‘Continue’ from the None Fail
be displayed.
menu.
o
Field name
should take only
alphabets.
Maximum length
should be 50
characters Pass
o Fail
Enter name and city in the response is forwarded to the customer.
Field city should
Maximum length
should be 40
characters.
o In response,
o Home Screen with

option None Fail

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56.0.0 Test Case- iMobile Pre-Activation Services - Help

Test Case: Pre Activation – Help
Test Case Description: Customer looks up for help on use of ICICI Mpbile Banking Application
Notes :
Result Note (if

(Pass/Fail) any)
o A list of help topics
should be displayed.
• About iMobile
• How to access?
• Terms of use
• Charges
• Activate
• Security tip
• Change PIN
• Refresh
o Pass
1. Select ‘Help’ icon. • Receipts
None. Fail
• Deactivate Application
• Linking Accounts
• Debit/Grid Authentication
• Refer A Friend
• Bank Account
• Credit Card
• Demat Account
• Loan Account
• Bill Pay
• iServices
2. Select a help content from the o o Appropriate help Pass

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list and select 'Details' from the

menu
None content should be displayed. Fail
o o Applicant should be Pass

3. Select 'Ok' from the menu
None directed to the help topic list Fail
o Home Screen with
o Pass
Select 'OK' from the menu. following 4 icons ‘Activate’, ’Apply Now’,
None Fail
66.0.0 Test Case- iMobile Activation

Test Case: Pre Activation – Activation
Test Case Description: Customer activates ICICI Mobile Banking Application
Notes :
Result Note (if

(Pass/Fail) any)
1. Select ‘Activate’ icon. o o "You can activate Pass
None. this application only if you are a registered Fail
Mobile Banking customer of ICICI Bank. By
activating ICICI Bank iMobile, you get
access to your Bank Account, Credit Card,
Loan Account, Bill Payment and other
value-added services. To read Mobile
Banking terms and conditions, please visit
ICICIBank.com Please proceed if you
accept the said terms and conditions. TTSL
is only a medium to facilitate banking
Facilities provided by ICICI Bank through
mobile and hence TTL guarantees only

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connectivity to ICICI Bank. For details visit

www.tataindicom.com . Please visit
www.icicibank.com for ICICI Bank Mobile
Banking terms and condition. To proceed,
please select 'Login' from Options/Menu.
o Activation screen
o with 2 text boxes ' Please select only 4 - Pass
2. Select 'Continue' menu option
None digit PIN' and 'Re-Enter PIN' should be Fail
displayed.
o An Activation request
is forwarded to WSC.
o
o WSC registers the
PIN and Re-enter
Enter the data in ‘Please customer.
PIN has to be 4
select only 4 - digit PIN' and o After wallet
digits only. Pass
3. 'Re-Enter PIN' fields and activation, a sync request is send to WSC.
o Fail
select ‘Continue’ from the WSC fetches the customer relationships
menu option. PIN and Re-enter
from the ICICI server and forwards to the
PIN should be
iMobile.
same.
o Sync summary
o Home Screen with
following 6 icons ‘Bank Account’, ’Credit
Card’, ’Loan Account’, ’Demat Account’, ‘Bill
Pay’, ’iServices’, should be displayed.
o After activate for the
o Pass
4. Select 'OK' from the menu. first time, on selecting any icon, following
None Fail
message should be displayed ‘For security
reasons, we request you to complete your
Debit/Grid Value authentication.To proceed,
please select ‘Continue’ from
Options/Menu’
o A screen with the list
Select '’Continue' from the of bank accounts, asking the user to select Pass
5. o
menu. an account from the list should be Fail
displayed.
6. User selects an account and o o Debit/ Grid Pass

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authentication request is send to ICICI

backend.
chooses ‘Continue’ from the o A screen asking the
Fail
menu. user to enter grid values or digit position of
the debit card (acc. To the debit card)
o ‘Congratulations.
You have completed your Debit/Grid Value
authentication successfully. You can now
User enters the grid values or
use the applications to carry out banking on
7. digit position and chooses ‘Ok’ o
your mobile phone. To continue please
from the menu.
select ‘Ok’ from the Options/Menu’
message should be displayed on
successful authentication.
o Home Screen with
8. Select 'Ok' from the menu. o
76.0.0 Test Case- “iMobile” Login

Test Case: Login
Test Case Description: Customer successfully logs in to ICICI Mobile Banking Application.
Setup & Prerequisite for Test: • Customer has downloaded, installed and activated the iMobile application.
Notes :

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Result Note (if

(Pass/Fail) any)
o Please Enter PIN
screen should be displayed with ICICI Logo.
Click on iMobile application
o ‘Mobile Banking Pass
1. icon from the phone's o
application manager. terms and conditions apply. To proceed, Fail
please select ‘Login’ from Options/Menu.’
should be displayed below the PIN textbox.
o
o Home Screen with
PIN should be 4
digits only.
o
PIN cannot blank,
o While auto sync, if
Enter Correct PIN and select special character Pass
2.
‘Login’ from the menu. the customer selected ‘No’ earlier or there
or alphabets. Fail
was a communication error then for
o
customer who again logs in should be
Entering incorrect
displayed the “ ICICI Mobile Banking
PIN’s 3 times
Application requires to be synchronised with
would lock the
the server. Please select OK.” message.
wallet.
86.0.0 Test Case- iMobile Unlocking Wallet

Test Case: Unlock Wallet
Test Case Description: Customer unlocks ICICI Mobile Banking application
• Customer has downloaded and activated ICICI Mobile Banking Application.
• Customer is at the 6 icon home page
Notes :

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Result Note (if

(Pass/Fail) any)
Open the application and enter o
wrong PIN thrice on the login Blank PIN will not o “Wallet is Locked” Pass
1.
screen. be considered a error message should be displayed. Fail
Customer exits the wallet. try.
Customer calls the ICICI o o WSC forwards the
Pass
2. customer care and requests None unlocking code through SMS to the
the unlocking code. Fail
customer.
o o Unlocking screen
Customer clicks on application None should be displayed with the following Pass
3.
icon and opens it. ‘Unlocking Code’, ‘New PIN’ and ‘Re-enter Fail
PIN’.
o Pass
Unlocking code Fail
cannot be more
that 10
characters in
length.
o
Unlocking code,
Enter the Unlocking code, New
PIN and Re-enter
PIN and Re-enter PIN and
4. PIN cannot be
select ‘Unlock’ from the menu o None Pass
blank.
option. Fail
o
PIN and Re-enter
PIN has to be 4
digits only.
o
PIN and Re-enter
PIN should be
same.

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o o Wallet should send

None the Unlocking request to WSC
o On successfully
Pass
6. Select ‘OK’ from the menu unlocking of wallet , Home Screen with
Fail
96.0.0 Test Case- iMobile Refresh

Test Case: Refresh
Test Case Description: Customer synchronizes the wallet for the latest updates
Notes : Data in sync will be according to the customer relationship. i.e if customer has no billers then if will not be
shown in the sync summary.
Result Note (if

(Pass/Fail) any)
1. Select ‘Synchronize’ from the o o When there are no
main menu, Device should not updates with the server and customer still Pass
be marked as want so synchronize the wallet ‘No Items To
Fail
stolen. Sync’ message should be displayed.
o Synced items are
shown in the sync summary. Pass
o Items that can be Fail
synced are as follows which are to be Pass
shown in the sync summary*: Fail

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a. Bank accounts
b. Credit cards
c. Billers
d. Payees
11.1 Test Case - iMobile – View Receipts

Test Case: View Receipts
Test Case Description: Customer wants to view receipts of the transactions performed.
• Customer has performed at least 10 transactions.
Notes : Number of receipts depends on the number of transactions performed.
Result Note (if

(Pass/Fail) any)
o List of at most last 5
Login to the iMobile and from
o transaction receipts should be displayed. Pass
1. the main menu; select
None Last transaction receipt should be displayed Fail
‘Receipts’.
first.
Select a receipt from the list o o Receipt details Pass
2.
and click 'Ok'. None should be displayed. Fail

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Select 'Ok' from the menu o o List of at most last 5 Pass

3.
option. None transaction receipts should be displayed. Fail
Select 'Summary' from the o o Transaction
4.
menu option. summary list should be displayed.
Select 'Refresh' from the menu o o Updated transaction
5.
option. summary list should be displayed.
o o Home Screen with
Select 'Back' from the menu following 6 icons ‘Bank Account’, ’Credit
6.
option Card’, ’Loan Account’, ’Demat Account’, ‘Bill
Pay’, ’iServices’, should be displayed
11.2 Test Case - iMobile – Delete Receipts

Test Case: Delete Receipts
Test Case Description: Customer successfully deletes receipts which are stored on the phone.
• Customer has performed at least 5 transactions.
Notes : Number of receipts depends on the number of transactions performed.
On change device, receipts are not downloaded during sync.
Result Note (if

(Pass/Fail) any)
o List of last 5
From the main menu, select o transaction receipts should be displayed. Pass
1.
‘Receipts’. None Last transaction receipt should be displayed Fail
first.
2. Select a receipt from the list o o Customer should be Pass

and click 'Delete' from the None displayed with ‘Are you sure, you want to Fail
menu delete receipt?’ message with ‘Yes’ and

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‘No’ menu options

o o Receipt should not Pass
3. Customer selects ‘No’ option.
None be deleted. Fail
Perform steps 1 and 2 and o
o Receipt should be Pass
4. select ‘Yes’ from the menu None
successfully deleted Fail
option
o o The application
None should show receipt of the payment
transactions with an information message
Perform a 6th transaction so Pass
5. similar to “Receipt storage is full. To store
that the receipt is generated. Fail
this receipt, your oldest receipt will be
deleted. Click ‘Yes’ to proceed”. With ‘Yes’
or ‘No’ menu options.
o o The receipt of the
Customer clicks ‘No’ from the Pass
6. None latest payment transaction should not be
menu. Fail
stored.
o o The oldest receipt in
Perform step 5 and select Pass
7. None the list is deleted and the new receipt is
‘Yes’ from the menu option. Fail
stored.
Select 'Ok' from the menu None following 6 icons ‘Bank Account’, ’Credit Pass
8.
option Card’, ’Loan Account’, ’Demat Account’, ‘Bill Fail
Perform change device for the o o Receipts should not Pass
9.
customer. None be downloaded during sync. Fail
Customer selects “Refresh o
o Wallet fetches latest Pass
10. receipts” from the View None
5 receipts from the server. Fail
receipts.
12.0 Test Case - iMobile – Change PIN

Test Case: Change PIN
Test Case Description: Customer successfully changes the PIN of ICICI Mobile Application

- 31 -
Notes :
Result Note (if

(Pass/Fail) any)
o Change PIN screen
Login to the iMobile and from
o should be displayed with 'Current PIN', Pass
1. the main menu, select
None 'New PIN' and 'Re-enter PIN' field. Fail
'Change PIN' .
o
Current PIN, PIN
and Re-enter PIN
cannot be blank.
o
PIN and Re-enter
PIN has to be 4
Enter Current PIN , PIN and digits only. o PIN should be
Re-enter PIN and select ‘OK’ o changed successfully. Pass
2.
from the menu. PIN and Re-enter o Customer should be Fail
PIN should be directed to the Home page.
same.
o
If old PIN is
incorrectly
entered thrice
then the wallet
will be locked.
Customer exits and again logs o o Customer should be
Pass
3. into the iMobile by entering None able to login to the wallet successfully with
newly changed PIN. Fail
newly changed PIN.

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Test Case- iMobile - Security tip
Test Case Serial Number:

Test Case: Security tip
Test Case Description: Customer can use the security tip provided on the main menu for seeking the help regarding security of iMobile.
Notes :
Result Note (if

(Pass/Fail) any)
o Should show the

Select ‘Security Tip’ from the o Pass
1. screen with the security help with a ‘Ok’
main menu. None Fail
option.
o Home Screen with

Select ‘Ok’ from the security o following 6 icons ‘Bank Account’, ’Credit Pass
2.
tip menu. None Card’, ’Loan Account’, ’Demat Account’, ‘Bill Fail
Test Case- iMobile Help
Test Case Serial Number:

Test Case: Help
Test Case Description: Customer can use the help provided at different places to clear his/her doubt regarding the concerned services.

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• Customer has linked a bank account to his userID.
Notes :
Result Note (if

(Pass/Fail) any)
o Should show list of

Select ‘Help’ from the main o Pass
1. help contents based on the icons selected
menu. None Fail
with two options 1) Detail 2) Back
Select ‘Back’ from the help o o Should show the Pass

2.
menu. None home page with six icon screen. Fail
o Should show the

Select ‘Detail’ from the help o details for the selected list with the following Pass
3.
menu. None options 1) Main Help List 2) Back and 3) Fail
Home.
o Should show the

Select ‘Main Help List’ from o Pass
4. generic help about the iMobile application
the help menu. None Fail
with an option ‘Back’.
Select ‘Back’ from the main o o Should show the

5.
help list menu. None home screen with six icons.

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Select ‘Back’ from the help o o Should show the Pass

6.
menu. None screen with the list of help contents. Fail
o
None o Home Screen with
Select ‘Home’ from the help following 6 icons ‘Bank Account’, ’Credit Pass
7.
menu. Card’, ’Loan Account’, ’Demat Account’, ‘Bill Fail
13.0 Test Case - iMobile – View Payee Details

Test Case: View Payee details
Test Case Description: Customer successfully views payee details from the application.
Notes :
Result Note (if

(Pass/Fail) any)
o
Customer should o A list of bank Pass
1. Select ‘Bank Account’ icon.
have at least one accounts should be displayed. Fail
active account
2. Choose an account and select o o A list of bank Pass

‘Continue’ from the menu. None services should be displayed: Fail
• Balance Enquiry

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• Last 3 transactions
• Fund Transfer
• Cheque Book Request
• Cheque Status
• Stop Cheque
o o Types of funds
Choose ‘Fund Transfer’ from
None transfer are displayed: Pass
• A/C within ICICI Bank Fail
from the menu.
• A/C outside ICICI Bank
Choose ‘A/C within ICICI o
Bank’ >> ‘Other Account’ from Should have at o A list of payees Pass
4.
the list and select ‘Continue’ least one should be displayed. Fail
from the menu. confirmed payee
Choose a payee from the list o
o Payee Name should Pass
5. and select ‘View Details’ from None
be displayed. Fail
the menu.
Select 'OK' from the menu o o A list of payees Pass
6.
option None should be displayed. Fail
14.1 Test Case – iMobile – Bank Account – Balance Enquiry

Test Case: Balance Enquiry for Bank Account
Test Case Description: Customer checks his latest balance available on his bank account(s).
Notes :
No. Action Constraints Expected result Result Note (if

- 36 -
(Pass/Fail) any)
o
have at least one accounts should be displayed Fail
active account
Choose an account and select o o A list of bank

2.
‘Continue’ from the menu None services should be displayed.
o o Response for Balance Enquiry should be Pass

None as follows: Fail
Choose ‘Balance Enquiry’ and
As on: dd/mm/yyyy hh:mm:ss AM/PM IST Total Pass
3. select ‘Continue’ from the
Available Balance: INR Fail
menu.
Available Balance: INR. Pass
Linked FD Bal: INR Fail
Select 'OK' from the menu None following 6 icons ‘Bank Account’, ’Credit
6.
option Card’, ’Demat Account’ ’Loan Account’, ‘Bill
Pay’, ‘iServices’ should be displayed.
14.2 Test Case - iMobile – Bank Account – Last 5 Transactions

Test Case: View Last 5 Bank Account Transactions
Test Case Description: Customer views last 5 transactions for his account(s)
Notes :

- 37 -
(Pass/Fail) any)
o
have at least one accounts should be displayed Fail
active account
Choose an account and select o o A list of bank Pass

2.
‘Continue’ from the menu None services should be displayed. Fail
o o Response for Last 5 Transactions should Pass

None be as follows: Fail
1. Paid to XXXX Pass
Choose ‘Last 5 Transactions’ 999.00 DR (INR) Fail
3. and select ‘Continue’ from the dd/mm/yyyy
menu. 2. Paid to XXXX
999.00 DR (INR) Pass
dd/mm/yyyy Fail

Select 'OK' from the menu None following 6 icons ‘Bank Account’, ’Credit Pass
6.
option Card’, ’Demat Account’,’ Loan Account’, , Fail
‘Bill Pay’, ‘iServices’ should be displayed.
14.3.1 Test Case - iMobile – Bank Account – Funds Transfer – A/c within ICICI Bank – Own Account

Test Case: Fund Transfer to Own Account
Test Case Description: Customer successfully transfer the fund to his own account

- 38 -
Notes :
Result Note (if

(Pass/Fail) any)
o
Select ‘Bank Account’ -> Customer should o A list of accounts Pass
1. Funds Transfer -> A/c within have at least two
should be displayed. Fail
ICICI Bank -> Own Account. active bank
accounts.
Choose an account and select o o A screen with ‘Enter Pass

2.
‘Continue’ from the menu None Amount’ field should be displayed. Fail
o
o Payment details
Amount entered
Enter amount to transfer and confirmation screen should be displayed as
should be Pass
3. select ‘Pay Now’ from the follows: ‘You are sending INR 99.00 to
numeric with a Fail
menu. XXXXXX999999 from XXXXXX888888.
upper limit of 6
Please confirm.’
digits.
o
None o Receipt should be generated bearing the
following details:
Title: Own Account Funds Transfer
Date : dd/mm/yyyy hh:mm:ss Pass
4. Select ‘Ok’ from the menu.
Pay From: XXXXXX888888 Fail
Pay To: XXXXXX999999
Amount (INR): INR 99.00
Payment ID : 121221123
o o Receipts screen
Select 'OK' from the menu Pass
5. None should be displayed with a list of all
option Fail
receipts.
6. Select 'Back' from the menu o o Home Screen with Pass
option following 6 icons ‘Bank Account’, ’Credit Fail
Card’, ’Demat Account’,’ Loan Account’, ,

- 39 -
‘Bill Pay’, ‘iServices’ should be displayed.
14.3.2 Test Case - iMobile – Bank Account – Funds Transfer – A/c within ICICI Bank – Other Account

Test Case: Fund Transfer within ICICI Account
Test Case Description: Customer transfers the fund to other ICICI account
Notes :
Result Note (if

(Pass/Fail) any)
o
Select ‘Bank Account’ -> Customer should o A list of payees Pass
1. Funds Transfer ->A/c within have at least two
ICICI Bank -> Other Account. active bank
accounts.
Choose an payee and select o o A screen with ‘Enter Pass

2.
‘Continue’ from the menu None Amount’ field should be displayed. Fail
o
Amount entered Payment details
Enter amount to transfer and o
should be Pass
3. select ‘Continue’ from the screen should be displayed in the confirm
numeric with an Fail
menu. screen.
upper limit of 6
digits.

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o
o Customer is asked to
Select ‘Pay Now’ from the None Pass
4. enter the grid/digits positions for the init
menu. Fail
response.
o o On successful
Grid/Digits should verification of the grid/digits positions, fund
be valid. transfer settlement is done at the ICICI’s
o end.
For incorrect o Confirm response is
grid/digits, send and the receipt is generated on the
Customer enters the grid/digits transaction will iMobile.
Pass
5. position and selects ‘Confirm’ not be committed. o Receipt should be
from the menu. Fail
generated bearing the following details:
Title: Funds Transfer
Date : dd/mm/yyyy hh:mm:ss
Pay From: XXXXXX888888
o o Receipts screen
Select 'OK' from the menu
option.
receipts.
o o Funds Transfer
Cancellation request should be sent to
WSC.
Perform steps 1 to 5 and
o User should be
7. select 'Cancel’ from the menu
option. displayed a screen with the following
message ‘Your transaction on INR 99.00
payable to payee name has been
successfully cancelled.’
Select 'OK' from the menu following 6 icons ‘Bank Account’, ’Credit
8.
option. Card’, ’Demat Account’ ’Loan Account’, ‘Bill

- 41 -
14.3.3 Test Case - iMobile – Bank Account – Funds Transfer – A/c outside ICICI Bank

Test Case: Fund Transfer to accounts outside ICICI Bank
Test Case Description: Customer successfully transfer the fund to account outside ICICI Bank
Notes :
Result Note (if

(Pass/Fail) any)
o
Select ‘Bank Account’ -> Customer should o A list of payees Pass
1. Funds Transfer -> A/c outside have at least two
ICICI Bank. active bank
accounts.
Choose an account and select o o A screen with ‘Enter Pass

2.
‘Payee’ from the menu None Amount’ field should be displayed. Fail
o
Amount entered Payment details
Enter amount to transfer and o
should be Pass
3. select ‘Continue’ from the screen should be displayed in the confirm
numeric with a Fail
menu. screen
upper limit of 6
digits.
o
o Customer is asked to
Select ‘Pay Now’ from the None Pass
4. enter the grid/digits positions for the init
menu. Fail
response.
5. Customer enters the grid/digits o o On successful

position and selects ‘Confirm’ Grid/Digits should verification of the grid/digits positions, fund

- 42 -
be valid. transfer settlement is done at the ICICI’s

o end.
For incorrect o Confirm response is
grid/digits, send and the receipt is generated on the
transaction will iMobile.
not be committed. o Receipt should be
from the menu.
generated bearing the following details:
Title: Funds Transfer
Date : dd/mm/yyyy hh:mm:ss
o o Receipts screen
Select 'OK' from the menu
option
receipts.
o o Funds Transfer
None Cancellation request should be sent to
WSC.
o User should be
7. select 'Cancel’ from the menu
option displayed a screen with the following
Select 'OK' from the menu None following 6 icons ‘Bank Account’, ’Credit
8.
option. Card’, ’Demat Account’ ’Loan Account’, ‘Bill
14.4 Test Case - iMobile – Bank Account – Cheque Book Request

Test Case: Cheque Book Request

- 43 -
Test Case Description: Customer successfully puts a request for a new chequebook to ICICI Bank.
Notes :
Result Note (if

(Pass/Fail) any)
o
Customer should A list of accounts
o Pass
1. Select ‘Bank Account’ icon have at least one
active bank
account.

2.
o A confirm screen
with following message ‘You are about to
Select ’Cheque Book Request’ o request cheque book for the account Pass
3.
from the list. None XXXXXX999999 .Please select ‘Confirm’ Fail
from Options\Menu to proceed.‘ should be
displayed.
Select ‘Cancel’ from the menu o o User should be Pass

4.
to cancel your request. None directed to the bank service list. Fail
5. Again select ’Cheque Book o o A request for the Pass

Request’ from the list and None cheque book should be send successfully Fail
choose ‘Confirm’ from the to ICICI.
menu. o Confirm response as
follows should be displayed to the ‘Cheque
Book Request has been accepted for your

- 44 -
Account No XXXXXX999999. You will

receive the Cheque Book within 7 working
days.’ message should be displayed.

Select 'OK' from the menu following 6 icons ‘Bank Account’, ’Credit Pass
6.
option None Card’, ’Demat Account’ ’Loan Account’, ‘Bill Fail
14.5 Test Case - iMobile – Bank Account – Cheque Status

Test Case: Cheque Status
Test Case Description: Customer wants to know the current status of his cheque.
• Customer has issued a cheque.
Notes :
Result Note (if

(Pass/Fail) any)
o
o Pass
active bank
account.
2.

- 45 -
Select ’Cheque Status’ from o o A text box to enter Pass

3.
the list. None the cheque no should be displayed. Fail
o
Cheque no.
should be 6 digits
Enter the cheque number and
only. o The current status of Pass
4. select ‘Continue’ from the
o the cheque should be send to the iMobile. Fail
menu.
Cheque no
should be a valid
no.
o Home Screen with
Select 'OK' from the menu o following 6 icons ‘Bank Account’, ’Credit Pass
5.
14.6 Test Case - iMobile – Bank Account – Stop Cheque

Test Case: Stop Cheque
Test Case Description: Customer wants to perform stop cheque for one of the cheque issued by him
• Customer has issued a cheque.
Notes :
Result Note (if

(Pass/Fail) any)

- 46 -
o
o Pass
active bank
account.
7.
Select ’Stop Cheque’ from the o o A text box to enter Pass
8.
list. None the cheque no should be displayed. Fail
o
Cheque no.
should be 6 digits
Enter the cheque number and o ‘Stop cheque
only. Pass
9. select ‘Continue’ from the Request has been accepted for Account No
o Fail
menu. XXXXXX999999.’ Should be displayed.
Cheque no
should be a valid
no.
o Home Screen with
10.
15.1 Test Case – iMobile – Credit Card – Balance Details

Test Case: Credit Balance Details
Test Case Description: Customer successfully views the balance details of his credit card.
• Customer has linked a credit card to his userID.
Notes :

- 47 -
Result Note (if

(Pass/Fail) any)
o
Customer should o A list of credit card Pass
1. Select ‘Credit Card’ icon
active credit card.
Choose an account and select o o A list of credit card Pass
2.
o The current credit
balance should be send to the iMobile in
the following format
Select ’Balance Details’ from
o Card No: XX119012 Pass
3. the list and choose ‘Continue’
None Total Amount Due: INR. 99.00 Fail
from the menu.
Credit Limit: INR. 99.00
Available Credit : INR. 99.00
As on: dd/mm/yyyy hh:mm:ss IST
o Home Screen with
4.
15.2 Test Case – iMobile – Credit Card – Last Payment Details

Test Case: Last Payment Details
Test Case Description: Customer views last payment details of his/her credit card statement.

- 48 -
Notes :
Result Note (if

(Pass/Fail) any)
o
active credit card.
2.
o o The last payment
None made to the credit card should be send to
Select ’Last Payment Details’ the iMobile in the following format
Pass
3. from the list and choose Card No: CardXX119012
‘Continue’ from the menu. Fail
o Last Payment Amount : INR. 99.00
Last Payment Received on: dd/mm/yyyy
As on: dd/mm/yyyy hh:mm:ss IST
o O Home Screen
with following 6 icons ‘Bank Account’,
6. ’Credit Card’, ’Demat Account’ ’Loan
option None Fail
Account’, ‘Bill Pay’, ‘iServices’ should be
displayed.
15.3 Test Case – iMobile – Credit Card – Payment Due Details

Test Case: Payment Due Details

- 49 -
Test Case Description: Customer views payment due details of his/her credit card account.
Notes :
Result Note (if

(Pass/Fail) any)
o
active credit card.
2.
o The payment due for

the credit card should be send to the
Select ’Payment Due Date’ iMobile in the following format:
o Pass
3. from the list and choose Card No: XX119012
None Fail
‘Continue’ from the menu. Payment Due Date : INR. 99.00
Next Statement Date: dd/mm/yyyy
As on: dd/mm/yyyy
o O Home Screen
option None Fail
displayed.

- 50 -
15.4 Test Case – iMobile – Credit Card – Reward Point Status

Test Case: Reward Point Status
Test Case Description: Customer views reward point status given on his/her credit card account.
Notes :
Result Note (if

(Pass/Fail) any)
o
active credit card.
2.
o The reward point
status for the credit card should be send to
Select ’Reward Point Status’
o the iMobile in the following format: Pass
3. from the list and choose
None Card No: XX119022 Fail
500 reward points available
As on:mm:ss IST
o Home Screen with
4.

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16.1 Test Case – iMobile – Demat Account – Holding Enquiry
Test Case Serial Number: UAT 46

Test Case: Holding Enquiry
Test Case Description: Customer views holding enquiry of his Demat account.
• Customer has linked his Demat account to his userID.
Notes :
Result Note (if

(Pass/Fail) any)
o
Customer should o A list of demat Pass
1. Select ‘Demat’ icon
have an active services should be displayed. Fail
demat account.
Choose ‘Holding Enquiry’ from
o o Demat A/c no should Pass
None be displayed. Fail
from the menu
o
Script name is
Choose ‘Continue’ from the optional o User is asked to Pass
3.
menu. o enter the scrip descriptor Fail
Script name max
length is 20 chrs

- 52 -
o In response
customer will be shown the no. of scripts
held by him in the following format
Holding Balance for 43214321 on dd/mm/yyyy
hh:mm:ss
Transaction 1
1. Scrip: Scrip name
Choose ‘Continue’ from the o Pass
4. ISIN:
menu. None Fail
Qty.
Transaction 2
2. Scrip: Scrip name
ISIN:
Qty.
o
o Home Screen with
5.
16.2 Test Case – iMobile – Demat Account – Transaction Status

Test Case: Transaction Status
Test Case Description: Customer views transaction status for his demat account.
Notes :
Result Note (if

(Pass/Fail) any)

- 53 -
o
1. Select ‘Demat Account’ icon
demat account.
Choose ‘Transaction Status’ o Following fields
o Pass
2. from the list and select should be displayed.
None Fail
‘Continue’ from the menu • Document Type list
o In response
customer will be shown the status of the
Select the ‘Document Type’ demat transaction.
o
from the list and enter the slip Scrip: Scrip name Pass
3. Slip no should be
no and choose ‘Continue’ from ISIN: Fail
5 digits in length.
the menu. Quantity:
Dep:0
Trf_to: dd-mmm-yyyy
o Home Screen with
4.
16.3 Test Case – iMobile – Demat Account – Bill Enquiry

Test Case: Bill Enquiry
Test Case Description: Customer views his last bill for his demat account.
Notes :

- 54 -
Result Note (if

(Pass/Fail) any)
o
demat account.
Choose ‘Bill Enquiry’ from the
o o Customer should be Pass
2. list and select ‘Continue’ from
None asked to enter the demat account no. Fail
the menu
o In response,
o customer will be shown the status of the bill
Demat Account is in the following format:
Enter the ‘Demat A/c no’
a mandatory. Demat Ac. No.: 12345678 Pass
3. choose ‘Continue’ from the
o Last Bill No: 1234 Fail
menu.
A/c no should be For Amount: Rs. 300
8 digits only. Due on: dd/mm/yyyy
Outstanding: Rs.
o Home Screen with
4.
16.4 Test Case – iMobile – Demat Account – ISIN Enquiry

Test Case: ISIN Enquiry
Test Case Description: Customer views his details for the ISIN account.

- 55 -
Notes :
Result Note (if

(Pass/Fail) any)
o
credit card.
Choose ‘ISIN Enquiry’ from the
None asked to enter the scrip descriptor. Fail
the menu
o
Scrip Descriptor-
Should accept
o In response,
alphanumeric.
Enter scrip name in the ‘Scrip customer will be shown the scrip details in
o Pass
3. Descriptor’ field and choose the following format:
‘Continue’ from the menu. Scrip Descriptor Fail
Scrip: scrip name
format - 4 digits
ISIN: ISIN No
(without space)
and maximum 10
(with spaces)
o Home Screen with
4.
17.1 Test Case – iMobile – Loan Account – Provisional IT Certificate

Test Case: Provisional IT Certificate
Test Case Description: Customer requests for Provisional IT Certificate.

- 56 -
• Customer has linked his Loan account to his userID.
Notes :
Result Note (if

(Pass/Fail) any)
o o A list of loan services Pass

1. Select ‘Loan Account’ icon.
Chooses ‘Provisional IT
Certificate’ from the list and o o Customer should be Pass
2.
select ‘Continue’ from the None shown his linked the loan account no. Fail
menu.
o In response,
o customer will be shown the following
Loan Account No message:
Choose ‘Continue’ from the should be 16 “We have received your request for <name of Pass
3.
menu. characters long – the Document requested >. It will reach you Fail
first 5 alphabets within 8 working days.
and rest 11 digits. Regards ICICI Bank “
o Home Screen with

4.

- 57 -
17.2 Test Case – iMobile – Loan Account – Final IT Certificate

Test Case: Final IT Certificate
Test Case Description: Customer requests for Final IT Certificate.
Notes :
Result Note (if

(Pass/Fail) any)

Chooses ‘Final IT Certificate’

None shown his linked the loan account no. Fail
o In response,
Choose ‘Continue’ from the should be 16 “We have received your request for <name of
3.
the Document requested >. It will reach you Pass
menu. characters long –
first 5 alphabets within 8 working days. Fail
o Home Screen with

4.

- 58 -
17.3 Test Case – iMobile – Loan Account – Reset Letter

Test Case: Reset Letter
Test Case Description: Customer requests for Reset Letter.
Notes :
Result Note (if

(Pass/Fail) any)

Chooses ‘Reset Letter’ from

from the menu.

- 59 -
o In response,
3.
o Home Screen with

4.
17.5 Test Case – iMobile – Loan Account – Rescheduled Letter

Test Case: Rescheduled Letter
Test Case Description: Customer requests for Rescheduled Letter.
Notes :
Result Note (if

(Pass/Fail) any)

- 60 -

Chooses ‘Rescheduled Letter’

o In response,
o
customer will be shown the following
should be 16 “We have received your request for <name of
Choose ‘Continue’ from the Pass
3. characters long –
menu. the Document requested >. It will reach you Fail
o Home Screen with

4.
17.6 Test Case – iMobile – Loan Account – Loan Agreement Copy

Test Case: Loan Agreement Copy
Test Case Description: Customer requests for Loan Agreement Copy.
Notes :

- 61 -
Result Note (if

(Pass/Fail) any)

Chooses ‘Loan Agreement

2. Copy’ from the list and select
o In response,
3.
o Home Screen with

4.
19.2.1 Test Case – iMobile – Bill Pay – Presentment Bills

Test Case: Presentment Bills
Test Case Description: Customer pays a presentment bill.

- 62 -
• Customer has registered presentment billers for his account.
Notes :
Result Note (if

(Pass/Fail) any)
o o Type of billers should Pass

1. Select ‘Bill Pay’ icon.
None. be displayed Fail
Select ‘Presentment Bills’ from

2. the list and choose ‘Continue’
from the menu.
o
For billers not
having bills
should show
Select the presentment bills
appropriate o Bills related to that Pass
message. biller should be displayed. Fail
o
Rejected billers
should not be
displayed.
o Bill details should be
displayed.
• Biller Nick name
Select the bill and choose o • Biller Name Pass
4.
‘Continue’ from the menu None • Amount Fail
• Currency
• Due Date

- 63 -
o List of available bank

Select ‘Continue’ from the o Pass
5. account and credit card(s) should be
menu option. None Fail
displayed.
Select an account/card to pay
o o Payment Pass
6. and click ‘Continue’ from the
None confirmation screen should be displayed. Fail
menu
o In response,
transaction receipt on successful
transaction.
Select ‘Yes’ from the menu o Title: Bill Payment Pass
7.
option. None Date : dd/mm/yyyy hh:mm:ss Fail
Pay To: BSNL-dd/mm/yyyy
o Bill Payment
WSC.
o o User should be Pass
8. Select ‘No’ from the menu
None displayed a screen with the following Fail
option.
message ‘Your transaction of INR 99.00
payable to BSNL-dd/mm/yyyy has been
o Home Screen with
9.
19.2.2 Test Case – iMobile – Bill Pay –Payment Bill

- 64 -
Test Case: Payment Bills

Test Case Description: Customer pays a payment bills to a payment biller.
• Customer has registered presentment billers for his account.
Notes :
Result Note (if

(Pass/Fail) any)

1. Select ‘Bill Pay’ icon.
None. be displayed Fail
Select ‘Payment Bills’ from the

o o Displays all the Pass
2. list and choose ‘Continue’ from
None billers in the list. Fail
the menu.
o
For billers not List of available bank
Select a biller from the list and o
having bills Pass
3. choose ‘Continue’ from the account and credit card(s) should be
should show Fail
menu. displayed.
appropriate
message.
o
Select an account/card to pay Field amount o Blank amount field Pass
4. and click ‘Continue’ from the should take
should be displayed Fail
menu positive non-zero
values.
Enter the amount and select
o o Payment Pass
5. ‘Continue’ from the menu
None confirmation screen should be displayed. Fail
option.

- 65 -
o In response,
transaction receipt on successful
transaction.
o Title: Bill Payment Pass
6. Select ‘Yes’ to continue.
None Date : dd/mm/yyyy hh:mm:ss Fail
Pay To: BSNL-dd/mm/yyyy
o Bill Payment
WSC.
o User should be
7. Select ‘No’ from the menu o
option. displayed a screen with the following
message ‘Your transaction of INR 99.00
payable to BSNL has been successfully
cancelled.’
o Home Screen with
8.
18.1.1 Test Case – iMobile – iServices – Apply Now – Bank Account – ICICI Bank Account

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Test Case: Apply Now -ICICI Bank Account

Test Case Description: Customer wants to apply for a bank account.
Notes :
Result Note (if

(Pass/Fail) any)
services should be displayed:
o • Locate Us Pass
1. Select ‘iServices’ icon.
None. • Prepaid Mobile Recharge Fail
• Show Payments Made
• Apply Now
bank verticals should be displayed
o • Bank Account Pass
2. Select ‘Apply Now’ icon.
None. • Credit Card Fail
• Demat
• Loans
‘Bank Product’ should be displayed:
Choose ‘Bank Account’ from • ICICI Bank Account
o Pass
3. the list and select ‘Continue’ • Fixed Deposit
None Fail
from the menu. • Recurring Deposit
• Mutual Funds
• Foreign Exchange
o A screen with
Choose ‘ICICI Bank Account’ following fields should be displayed:
o Pass
4. from the list and select • Name
None Fail
‘Continue’ from the menu. • City
• Age

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o
Field name
should take only
alphabets.
Maximum length
should be 50
characters
o
Field city should
take only Pass
o None
alphabets. Fail
Maximum length
should be 40
characters.
o
Enter name, city and age in Field age should
5. the required fields and choose take only numeric
‘Continue’ from the menu. data. Maximum
length should be
3 characters.
o In response,
message:
Age entered is
“Congratulations. You are eligible for ICICI
greater than 60.
Bank Senior Citizen Account. To request for
Visit select ‘Submit’’.
Pass
o In response, Fail
message:
Age entered is
“Congratulations. You are eligible for ICICI
less than 60.
Bank Savings Account. To apply, please select
‘Submit’ from Optons/Menu’.
8. Select 'Submit' from the menu o o Following message Pass
option None should be displayed to the user ’Thank you Fail
for your interest in ICICI Bank Savings
Account. Our representative will get in

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touch with you shortly’.

o Home Screen with
9.
18.1.2 Test Case – iMobile – iServices – Apply Now – Bank Account – Fixed Deposit

Test Case: Apply Now - Fixed Deposit
Test Case Description: Customer wants to apply for a fixed deposit account.
Notes :
Result Note (if

(Pass/Fail) any)
o o A list of services Pass

o o A list of bank Pass

None. verticals should be displayed. Fail
Choose ‘Bank Account’ from

o o A list of ‘Bank Pass
None Product List’ should be displayed. Fail
from the menu.

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o A screen with
Choose ‘Fixed Deposit’ from
None • Name Fail
from the menu.
• City
o
Field name
should take only
alphabets.
Maximum length
o Following message
should be 50
Enter name and city in the should be displayed to the user ’Thank you
characters Pass
5. required fields and choose for your interest in ICICI Bank Fixed Deposit
o Fail
‘Submit’ from the menu. product. Our customer service executive
Field city should
will contact you soon’
take only
alphabets.
Maximum length
should be 40
characters.
o Home Screen with
6.
18.1.3 Test Case – iMobile – iServices – Apply Now – Bank Account – Recurring Deposit

Test Case: Apply Now - Recurring Deposit
Test Case Description: Customer wants to apply for a recurring account.
Notes :

- 70 -
(Pass/Fail) any)
from the menu.
o A screen with
Choose ‘Recurring Deposit’
None • Name Fail
• City
o
Field name
should take only
alphabets.
Maximum length
o Following message
should be 50
characters Pass
5. required fields and choose for your interest in ICICI Bank Recurring
o Fail
‘Submit’ from the menu. Deposit. Our customer service executive
Field city should
will contact you soon’
take only
alphabets.
Maximum length
should be 40
characters.
o O Home Screen
option None Fail
displayed.
18.1.4 Test Case – iMobile – iServices – Apply Now – Bank Account – Mutual Funds

- 71 -

Test Case: Apply Now - Mutual Funds
Test Case Description: Customer wants to apply for a mutual fund.
Notes :
Result Note (if

(Pass/Fail) any)



from the menu.
o A screen with
Choose ‘Mutual Funds’ from
None • Name Fail
from the menu.
• City

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o
Field name
should take only
alphabets.
Maximum length
o Following message
should be 50
characters Pass
5. required fields and choose for your interest in ICICI Bank Mutual Fund
o Fail
‘Submit’ from the menu. Investment Service. Our Customer Service
Field city should
representative will contact you soon’
take only
alphabets.
Maximum length
should be 40
characters.
o Home Screen with
6.
18.1.5 Test Case – iMobile – iServices – Apply Now – Bank Account – Foreign Exchange

Test Case: Apply Now - Foreign Exchange
Test Case Description: Customer wants to apply to foreign exchange
Notes :
Result Note (if

(Pass/Fail) any)

- 73 -


3 the list and select ‘Continue’
from the menu.
o A screen with
Choose ‘Foreign Exchange’
4 from the list and select
None • Name Fail
• City
o
Field name
should take only
alphabets.
Maximum length
o Following message
should be 50
characters Pass
5 required fields and choose for your interest in ICICI Bank Foreign
o Fail
‘Submit’ from the menu. Exchange Services. Our representative will
Field city should
get in touch with you shortly’
take only
alphabets.
Maximum length
should be 40
characters.
o Home Screen with
6

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18.2.1 Test Case – iMobile – iServices – Apply Now – Credit Card

Test Case: Apply Now – Credit Card
Test Case Description: Customer shows interest in ICICI Bank credit card
Notes :
Result Note (if

(Pass/Fail) any)


o A screen with
Choose ‘Credit Card’ from the
None • Name Fail
the menu.
• City

- 75 -
o
Field name
should take only
alphabets.
Maximum length
o Following message
should be 50
characters Pass
4. required fields and choose o for your interest in ICICI Bank Credit Card.
o Fail
‘Submit’ from the menu. Our representative will get in touch with you
Field city should
shortly’.
take only
alphabets.
Maximum length
should be 40
characters.
o Home Screen with
5.
106.0.0 Test Case – iMobile – iServices – Apply Now – Demat

Test Case: Apply Now - Demat
Test Case Description: Customer wants to apply for a Demat account.
Notes :
Result Note (if

(Pass/Fail) any)

- 76 -


Choose ‘Demat from the list o A screen for the

o Pass
3. and select ‘Continue’ from the customer to enter his name and city should
None Fail
menu. be displayed
o
Field name
should take only
alphabets.
Maximum length
o Following message
should be 50
characters Pass
4. required fields and choose for your interest in ICICI Bank Demat
o Fail
‘Submit’ from the menu. Account. Our representative will get in
Field city should
take only
alphabets.
Maximum length
should be 40
characters.
o Home Screen with
5.

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116.0.0 Test Case – iMobile – iServices – Apply Now – Loans

Test Case: Apply Now - Loans
Test Case Description: Customer wants to apply for loans.
Notes :
Result Note (if

(Pass/Fail) any)
Choose ‘Loans’ from the list o A list with different
o Pass
3. and select ‘Continue’ from the types of loans should be displayed to the
None Fail
menu. customer.
A customer selects a loan of
o A screen for the
this interest from the list and o Pass
4. customer to enter his name and city should
chooses ‘Continue’ from the None Fail
be displayed.
menu.

- 78 -
o
Field name
should take only
alphabets.
Maximum length
o Following message
should be 50
characters Pass
5. required fields and choose for your interest in ICICI Bank Loan
o Fail
‘Submit’ from the menu. Account. Our representative will get in
Field city should
take only
alphabets.
Maximum length
should be 40
characters.
o Home Screen with
6.
19.1.1 Test Case – iMobile – iServices – Locate Us – Customer Care No.

Test Case: Customer Care No.
Test Case Description: Customer can obtain the customer care number of his zone.

- 79 -
Notes :
Result Note (if

(Pass/Fail) any)
o o A list of iServices Pass

Choose ‘Locate Us’ from the o A list of locate us

o Pass
2. list and select ‘Continue’ from services should be displayed to the
None Fail
the menu. customer.
Select ‘Customer Care No.’
o o A list of zones should Pass
o In response,
Select a zone and choose o Pass
4. customer will be shown the customer care
‘FIND’ from the menu. None Fail
number for that zone.
o Home Screen with
5.
19.1.2 Test Case – iMobile – iServices – Locate Us – Find ATM

Test Case: Find ATM
Test Case Description: Customer views the address of ATM.

- 80 -
Notes :
Result Note (if

(Pass/Fail) any)


o Pass
None Fail
the menu. customer.
Select ‘Find ATM’ from the list
o o A field to enter the Pass
3. and choose ‘Continue’ from
None area PIN code should be displayed. Fail
the menu.
o
PIN should be 6
digits.
o
For
incorrect/invalid In response,
Customer enters the correct o
PIN, displays an Pass
4. PIN code and chooses customer will be shown the ATM address
error message. Fail
‘Continue’ from the menu. for that PIN code area.
o
For the PIN
where ATM does
not exists, proper
message should
be displayed.
5. Select 'OK' from the menu o o O Home Screen Pass
option None with following 6 icons ‘Bank Account’, Fail
’Credit Card’, ’Demat Account’ ’Loan

- 81 -

displayed.
19.1.3 Test Case – iMobile – iServices – Locate Us – Find Branch

Test Case: Find Branch
Test Case Description: Customer views the address of ATM.
Notes :
Result Note (if

(Pass/Fail) any)


o Pass
None Fail
the menu. customer.
Select ‘Find Branch’ from the
o o A field to enter the Pass
3. list and choose ‘Continue’ from
None area PIN code should be displayed. Fail
the menu.
4. Customer enters the correct o o In response, Pass
PIN code and chooses PIN should be 6 customer will be shown the Branch address Fail
‘Continue’ from the menu. digits. for that PIN code area.
o
Incorrect PIN will
show an error

- 82 -
message
o Home Screen with

5.
19.3 Test Case – iMobile – iServices – Prepaid Mobile Recharge

Test Case Title: Prepaid Mobile Recharge.
Test Case Description: Customer recharges his mobile
Notes :
Result Note (if

(Pass/Fail) any)

Choose ‘Prepaid Mobile

Recharge’ from the list and o o Prompt the user to Pass
3.
select ‘Continue’ from the None accept the terms and conditions. Fail
menu.

- 83 -
Select ‘Continue’ from the o o Displays mobile no Pass

4.
menu. None and amount field. Fail
o
Field amount
should take
positive non-zero
values. Max
length should be
Customer enters required data 4 digits in length.
o List of available bank
in the mobile no and amount o Pass
5. account and credit card(s) should be
fields and chooses ‘Continue’ Field mobile no. Fail
displayed.
from the menu. should take
positive, non-zero
10 digit valid
mobile no.
o
Mobile no should
start with 91.
Select and account/card to pay o Payment
o
6. and click ‘Continue’ from the confirmation details screen should be
None
menu displayed.
Select ‘Continue’ from the o o Customer is asked to
7.
menu. None enter the grid values or digits.
o Receipt should be generated bearing the
following details:
Customer enters the proper Title: Prepaid Mobile Bill
o Date : dd/mm/yyyy hh:mm:ss Pass
8. grid values in case of bank
None Pay From: XXXXXX888888 Fail
account.
9. Perform steps 1 to 5 and o o Prepaid Mobile
select 'Cancel’ from the menu Cancellation request should be sent to
option.. WSC.

- 84 -
o User should be
displayed a screen with the following
o Home Screen with
10.
19.4 Test Case – iMobile – iServices – Show Payment Made

Test Case Title: Show Payments Made.
Test Case Description: Customer views last N payments made.
• Has performed few transactions either from mobile or netbanking.
Notes :
Result Note (if

(Pass/Fail) any)
o Displays a screen
with following fields
Choose ‘Show Payment Made’
o • From Date Pass
None • To Date Fail
• No. of Transaction

- 85 -
o
From Date, To
Date- It is date
field . Accepts
date in o List of payees should
Customer enters required data dd/mm/yyyy be displayed.
in the ‘From Date’ ,’To Date’ format.
• All Pass
3. and ‘No. of Transaction’ fields o
• Payees Fail
and chooses ‘Continue’ from No. of
the menu. • Billers
Transaction –An
optional field. • Within own account
Takes positive
non-zero integer.
Maximum length
3 digits.
o In response,
customer will be shown the last 5 payments
made in following format:
o
1. Payee name
Select any of the payees and Only latest 10 Pass
4. Payment Id
click ‘Continue’ from the menu transactions will Fail
Payment Made
be displayed. Payment Amount
Status
o Home Screen with

5.

- 86 -

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ICICI Mobile Banking –User Acceptance Tests

PHASE 01 TEST CASES FOR

ICICI BANK LIMITED.

(In commercial confidence)

Copyright © 2008 C-SAM. Proprietary and Confidential

Document Identifier PHASE 01 Test Cases– ‘ICICI Mobile Banking’

Indranil Ghosh, Chief Manager, ICICI Bank

Niket Kamdar, Manager, ICICI Bank

Ashish Sharma, Product Manager, ICICI Bank

Copyright  2007 C-SAM, Inc.

Copyright © 2008 C-SAM. Proprietary and Confidential

Project Name: ICICI Mobile Banking

Release Date: 27th September , 2007

Document Owner: Kamal Bamrah

Project Change Request

Copyright © 2008 C-SAM. Proprietary and Confidential

Copyright © 2008 C-SAM. Proprietary and Confidential

14.4 Test Case - iMobile – Bank Account – Cheque Book Request..........................................................................43

Copyright © 2008 C-SAM. Proprietary and Confidential

1. Wallet Test Cases

Copyright © 2008 C-SAM. Proprietary and Confidential

1.1. Test Case – iMobile – Download – Though TATA Zone

Test Case Serial Number: UAT 01

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

Test Case Serial Number: UAT06

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

Test Case Serial Number: UAT07

Result Note (if

2.3 Test Case – “iMobile” Pre-Activation Services – Locate Us – Find Branch

Test Case Serial Number: UAT08

Copyright © 2008 C-SAM. Proprietary and Confidential

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

Test Case Serial Number: UAT10

Copyright © 2008 C-SAM. Proprietary and Confidential

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

’Locate Us’, ‘Help’, should be displayed.

Test Case Serial Number: UAT11

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

o Home Screen with

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

o Home Screen with

Copyright © 2008 C-SAM. Proprietary and Confidential

Result Note (if

o Home Screen with

Copyright © 2008 C-SAM. Proprietary and Confidential

Test Case Serial Number: UAT15

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

message (to be supplied):

o Home Screen with

3.3 Test Case – iMobile – Pre-Activation Services Apply Now – Demat

Test Case Serial Number: UAT16

Result Note (if

Copyright © 2008 C-SAM. Proprietary and Confidential

o Home Screen with