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ABSTRACT
In the reference 1st read above, the G.A. (GPM&AR) Department have sent
the recommendations of the Second Administrative Reforms Commission for
implementation of Citizens Charters and requested to review the status with the
Heads of Departments and initiate action to update and revise the Citizen Charters
on the basis of recommendation of the Administrative Reforms Commission.
2. In the reference 3rd read above, the Commissioner and Inspector General
(R&S) has furnished the revised Citizen Charter as per the Guidelines of Centre for
Good Governance for quick disposal of public services.
VINOD K.AGRAWAL
PRINCIPAL SECRETARY TO GOVERNMENT
To
The Commissioner and Inspector General (R&S), Hyderabad.
Copy to the G.A.(GPM&AR) Department.
Copy to the P.S. to M(R&S),
Copy to the P.S. to Prl.Secy.,
Copy to the SF/SC
//FORWARDED::BY ORDER//
SECTION OFFICER
1
Citizen’s Charter
About Department:
i. Vision:
ii. Mission:
iii. Objectives:
o One of the main objectives is to protect the public and prevent fraud by
conservation of evidence and publicity of the document.
o Introducing transparent, speedy, reliable, efficient and consistent services of
registration to the citizen.
o To deliver the services across the counter.
o To bring in maximum user friendliness
o Business process re-engineering the whole registration procedures
Name and
Penalty
contact
S.N Time (INR)
Main Services Standard details of
o frame (in
Officer
Rupees)
Responsible
A. Services offered at Sub Registrar Office
After registration the
Registration of document will be 24 50/- per
1. scanned, certified Sub-Registrar
Document hours day
and returned to the
parties
After conducting
Issue of search of the
Encumbrance computer record a
Certificate and certificate in a fixed 10/- per
format is issued to Jr. / Sr.
2 Certified Copies 1 hour hour
parties Assistant
(through computer)
2
When bride and
bride-groom sign in
Registration of the register the 1 hour 10/- per
4 Sub-Registrar
Marriages Registration is hour
completed and
certificate issued
Reference of It shall be done by 100/- per
5 pending document the Sub-Registrar in 1 day Sub-Registrar
day
to District Registrar one day
The Sub-Registrar has
Reference of to visit the property
pending document under reference and 100/- per
6 on satisfying that 7 days Sub-Registrar
under scheme of 47- day
proper value is not
A adopted makes a
reference to the DR
On application by the
Issue of Market party, a computer Jr. / Sr.
10/- per
7 Value generated value slip 1 hour Assistant
hour
is issued concerned
The applications
lodged shall comply 50/- per
Registration of District
15 with all regulations 3 days day
Societies and Firms Registrar
and are in proper
formats.
3
Verifying that they
are in proper shape,
Issue of C.Cs and 50/- per
signed properly and District
16 filing of amendments 3 days day
relates to the
in r/o. Societies and Registrar
existing record, they
Firms
are taken on to the
record
The DR has to make
Disposal of a field visit to the 50/- per
District
17 documents referred property referred, 45 days day
Registrar
u/s.47-A examine and
determine the value
When the
application meets 50/- per
Issue of Stamp District
18 with the set 07 days day
Vendor license Registrar
guidelines license
will be issued.
If there are no
adverse remarks District 50/- per
19 Renewal of Stamp 3 days
and the application
Vendor license Registrar day
is in proper shape it
will be renewed
Every year the
notarial record will
Inspection of Notary be verified to see District 50/- per
20 30 days
record whether the set in Registrar day
guidelines are
followed
Services offered at O/o Commissioner and Inspector General
When the
application meets
with the set Commissioner
Issue of Franking 50/- per
21 guidelines license 20 days and Inspector
license will be issued. day
General
• 24 hours mean – 24 hours from end of the working day i.e., 5 P.M.
vi. Stakeholders
Registration of a document:
o The requisite fee and the duty shall be paid prior to the presentation of the
document.
o Municipal tax receipts (for houses) and ROR pattadar pass books and title deeds
(for agricultural lands)
Encumbrance certificate:
o Registration document showing the schedule property helps in the input of proper
details. Similarly the ROR Title deed and Pattadar Pass Book shows the correct
survey number and sub-division number.
Certified Copy:
o The correct details of document number and if possible the names of the parties to
the documents are expected for identifying the document properly.
ix. Month and Year for the next review of the Charter:
5
This Citizens Charter is prepared by the Department on 15th day of July, 2013 and this
will be revised on or before14th day of July, 2015.
VINOD K.AGRAWAL
PRINCIPAL SECRETARY TO GOVERNMENT