Valacich Msad8e Tif 13

Modern Systems Analysis and Design, 8e (Valacich/George)
Chapter 13 System Implementation
1) There are ________ major activities involved in system implementation.

A) Three
B) Four
C) Five
D) Six
Answer: D
Difficulty: Easy
AACSB: Information Technology
LO: 13.1 Provide an overview of the system implementation process
Classification: Concept
2) ________ is the process whereby the physical design specifications created by the analysis
team are turned into working computer code by the programming team.
A) Testing
B) Coding
C) Training
D) Installation
Answer: B
Difficulty: Easy
3) ________ involves determining what needs to be tested and collecting test data.
A) Planning
B) Analysis
C) Design
D) Testing
Answer: A
Difficulty: Easy
4) ________ is the process during which the current system is replaced by the new system.
A) Testing
B) Analysis
C) Planning
D) Installation
Answer: D
Difficulty: Moderate
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5) Program documentation is the deliverable that is produced after the ________ phase.
A) Testing
B) Coding
C) Installation
D) Support
Answer: B
6) Test scenarios (test plan) and test data are the deliverables that are produced after the
________ phase.
A) Testing
B) Training
C) Support
D) Documentation
Answer: A
Difficulty: Easy
7) The user guide is the deliverable that is produced after the ________ phase.
A) Training
B) Support
C) Installation
D) Documentation
Answer: C
8) Code is the deliverable that is produced after the ________ phase.

A) Testing
B) Coding
C) Support
D) Installation
Answer: B
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9) Results of program and system testing is the deliverable that is produced after the ________
phase.
A) Testing
B) Coding
C) Support
D) Documentation
Answer: A
10) The user training plan is the deliverable that is produced after the ________ phase.
A) Training
B) Support
C) Documentation
D) Installation
Answer: D
Difficulty: Easy
11) The data conversion plan is the deliverable that is produced after the ________ phase.
A) Coding
B) Training
C) Documentation
D) Installation
Answer: D
12) The site and facility remodeling plan is the deliverable that is produced after the________
phase.
A) Documentation
B) Training
C) Installation
D) Support
Answer: C
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13) During the early stages of ________, the training plans are finalized and training on the use
of the system begins.
A) Implementation
B) Analysis
C) Design
D) Planning
Answer: A
14) Regardless of the development methodology followed, once coding has begun, the testing
process can begin and proceed in parallel.
Answer: TRUE
Difficulty: Easy
15) Support includes conversion of existing data, software, documentation, and work procedures
to those consistent with the new system.
Answer: FALSE
16) Some programming languages include utilities to generate documentation automatically,

while others require more effort on the part of the coder to establish good documentation.
Answer: TRUE
17) What are the four types of maintenance?

Answer: Corrective, adaptive, perfective, and preventive
Difficulty: Easy
Classification: Synthesis
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18) List the six major activities in system implementation.
Answer: Coding, testing, installation, documentation, training, and support.
Difficulty: Easy
19) System documentation is related to which category of deliverable for Documenting the
System, Training, and Supporting Users?
A) User Training Plan
B) User Training Modules
C) Documentation
D) User Support Plan
Answer: C
Difficulty: Easy
LO: 13.2 Describe how software applications are tested
20) Classes are related to which category of deliverable for Documenting the System, Training,
and Supporting Users?
C) Documentation
Answer: A
21) Training materials are related to which category of deliverable for Documenting the System,
Training, and Supporting Users?
C) Documentation
Answer: B
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22) Help desk is related to which category of deliverable for Documenting the System, Training,
C) Documentation
Answer: D
23) User documentation is related to which category of deliverable for Documenting the System,
C) Documentation
Answer: C
24) Tutorials are related to which category of deliverable for Documenting the System, Training,
C) Documentation
Answer: A
25) Computer-based training aids are related to which category of deliverable for Documenting
the System, Training, and Supporting Users?
C) Documentation
Answer: B
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26) Online help is related to which category of deliverable for Documenting the System,
C) Documentation
Answer: D
27) Bulletin boards and other support mechanisms are related to which category of deliverable
for Documenting the System, Training, and Supporting Users?
A) Documentation
C) User Training Plan
Answer: D
Difficulty: Easy
28) In a Master Test Plan, test initiation falls under which category?
A) Introduction
B) Testing Requirements
C) Procedure Control
D) Component-Specific Test Plans
Answer: C
Difficulty: Easy
29) In a Master Test Plan, hardware falls under which category?

A) Overall Plan
Answer: B
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30) In a Master Test Plan, milestones, schedules, and locations fall under which category?
A) Overall Plan
D) Introduction
Answer: A
31) In a Master Test Plan, document control falls under which category?
A) Overall Plan
Answer: C
32) In a Master Test Plan, test materials fall under which category?
A) Overall Plan
Answer: A
Difficulty: Easy
33) In a Master Test Plan, method and attachments fall under which category?
A) Procedure Control
B) Overall Plan
C) Testing Requirements
Answer: D
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34) In a Master Test Plan, test execution and test failure fall under which category?
A) Overall Plan
Answer: C
35) In a Master Test Plan, resulting test materials fall under which category?
A) Testing Requirements
B) Overall Plan
Answer: D
Difficulty: Easy
36) In a Master Test Plan, criteria for passing tests and software description fall under which
category?
A) Procedure Control
B) Overall Plan
Answer: D
37) In a Master Test Plan, software and personnel fall under which category?
A) Introduction
C) Overall Plan
Answer: B
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38) In a Master Test Plan, description of system to be tested falls under which category?
A) Introduction
B) Overall Plan
Answer: A
Difficulty: Easy
39) Inspection is a(n) ________ technique in which participants examine program code for
predictable language-specific errors.
A) Training
B) Testing
C) Support
D) Installation
Answer: B
Difficulty: Easy
40) ________ is a testing technique in which the program code is sequentially executed manually
by the reviewer.
A) Unit testing
B) Integration testing
C) Desk checking
D) Stub testing
Answer: C
Difficulty: Easy
41) In ________ testing, each module is tested alone in an attempt to discover any errors in its
code.
A) Unit
B) Stub
C) Integration
D) System
Answer: A
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42) ________ testing is defined as the process of bringing together all of the modules that a
program comprises for testing purposes.
A) Unit
B) Stub
C) Integration
D) System
Answer: C
Difficulty: Easy
43) ________ testing is defined as the process of bringing together all of the programs that a
system comprises for testing purposes.
A) Unit
B) Integration
C) Stub
D) System
Answer: D
Difficulty: Easy
44) ________ testing is a technique used in testing modules, especially where modules are
written and tested in a top-down fashion, where a few lines of code are used to substitute for
subordinate modules.
A) Unit
B) Stub
C) System
D) Integration
Answer: B
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45) ________ is more than simply expanded integration testing, where you are testing the
interfaces between programs in a system rather than testing the interfaces between modules in a
program.
A) Unit testing
B) Stud testing
C) System testing
D) Desk checking
Answer: C
46) ________ testing sometimes is also called module testing.

A) Unit
B) System
C) Integration
D) Stub
Answer: A
47) To verify that a system meets its objectives, ________ testing involves using non-live test
data in a non-live testing environment.
A) Unit
B) System
C) Integration
D) Stub
Answer: B
48) ________ is an automated testing environment used to review code for errors, standards
violations, and other design flaws.
A) Refactoring
B) Acceptance testing
C) Beta testing
D) A testing harness
Answer: D
Difficulty: Easy
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49) ________ is defined as the process of making a program simpler after adding a new feature.
A) Refactoring
B) Testing harness
C) Desk checking
D) Beta testing
Answer: A
Difficulty: Easy
50) ________ is the process whereby actual users test a completed information system.
A) Refactoring
B) Beta testing
C) Alpha testing
D) Acceptance testing
Answer: D
51) ________ is the user testing of a completed information system using simulated data.
A) Testing harness
B) Beta testing
C) Alpha testing
Answer: C
52) ________ is the user testing of a completed information system using real data in the real
user environment.
A) Testing harness
B) Beta testing
C) Alpha testing
Answer: B
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53) Which installation runs the old information system and the new one at the same time until
management decides the old system can be turned off?
A) Direct installation
B) Phased installation
C) Parallel installation
D) Single-location installation
Answer: C
Difficulty: Easy
54) Which installation tries out a new information system at one site and uses the experience to
decide if and how the new system should be deployed throughout the organization?
Answer: D
Difficulty: Easy
55) Which installation changes from the old information system to the new one incrementally,
starting with one or a few functional components and then gradually extends the installation to
cover the whole new system?
Answer: B
56) Which installation is also known as pilot installation?

Answer: D
Difficulty: Easy
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57) Which installation is also known as staged installation?
Answer: B
58) During design, we develop a unit test plan, an integration test plan, and a system test plan
and during support, these various plans are put into effect and the actual testing is performed.
Answer: FALSE
59) Testing managers are responsible for developing test plans, establishing testing standards,
integrating testing and development activities in the life cycle, and ensuring that test plans are
completed.
Answer: TRUE
60) Inspections are formal group activities where participants manually examine code for
occurrences of well-known errors.
Answer: TRUE
61) Desk checking is the process of bringing together all of the modules that a program
comprises for testing purposes.
Answer: FALSE
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62) Under both integration and stub testing, not only do individual modules and programs get
tested many times, so do the interfaces between modules and programs.
Answer: FALSE
63) System testing is more than simply expanded integration testing where you are testing the
interfaces between programs in a system rather than testing the interfaces between modules in a
program.
Answer: TRUE
64) Non-live means that the data and situation are artificial, developed specifically for testing
purposes, although both the data and the environment are similar to what users would encounter
in everyday system use.
Answer: TRUE
65) The people who create the test cases can be the same people as those who coded and tested
the system.
Answer: FALSE
66) In many situations, a testing harness will greatly enhance the testing process because it can
automatically expand the scope of the tests beyond the current development platform as well as
be run every time there is a new version of the software.
Answer: TRUE
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67) Different forms of refactoring include simplifying complex statements, abstracting solutions
from reusable code, and removing duplicate code.
Answer: TRUE
68) The purpose of regression testing is for users to determine whether the system meets their
requirements.
Answer: FALSE
69) Define the way tests are organized according to Mosley. Provide the definition of each
category.
Answer: Mosley organizes the types of tests according to whether they employ static or dynamic
techniques and whether the test is automated or manual. Static testing means that the code being
tested is not executed. The results of running the code are not an issue for that particular test.
Dynamic testing, on the other hand, involves execution of the code. Automated testing means the
computer conducts the test, whereas manual testing means that people complete the test.
Manual Automated
Static Inspections Syntax checking
Dynamic Walk-throughs Unit test
Desk checking Integration test
System test
From Table 13-4
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70) What are the guidelines for conducting a code walk-through?
Answer: 1. Have the review meeting chaired by the project manager or chief programmer, who
is also responsible for scheduling the meeting, reserving a room, setting the agenda, inviting
participants, and so on. 2. The programmer presents his or her work to the reviewers. Discussion
should be general during the presentation. 3. Following the general discussion, the programmer
walks through the code in detail, focusing on the logic of the code rather than on specific test
cases. 4. Reviewers ask to walk through specific test cases. 5. The chair resolves disagreements if
the review team members cannot reach agreement among themselves and assigns duties, usually
to the programmer, for making specific changes. 6. A second walk-through is then scheduled if
needed.
71) List and define the three types of automated testing techniques.
Answer:
1. Unit testing, sometimes called module testing, is an automated technique whereby each
module is tested alone in an attempt to discover any errors that may exist in the module's code.
2. Integration testing is the process of bringing together all of the modules that a program
comprises for testing purposes. Modules are typically integrated in a top-down, incremental
fashion.
3. System testing is a similar process, but instead of integrating modules into programs for
testing, you integrate programs into systems. System testing follows the same incremental logic
that integration testing does.
Difficulty: Difficult
72) What are the points to remember about the testing process itself? What are some things to
keep in mind about this process?
Answer: There are two important things to remember about testing information systems:
1. The purpose of testing is to confirm that the system satisfies requirements.
2. Testing must be planned. First, testing is not haphazard. You must pay attention to many
different aspects of a system, such as response time, response to boundary data, response to no
input, response to heavy volumes of input, and so on. You must test anything (within resource
constraints) that could go wrong or be wrong with a system. At a minimum, you should test the
most frequently used parts of the system and as many other paths throughout the system as time
permits.
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73) Define acceptance testing. Identify and define at least two possible outcomes of acceptance
testing.
Answer: Acceptance testing is testing the system in the environment where it will eventually be
used. Acceptance refers to the fact that users typically sign off on the system and "accept" it once
they are satisfied with it. The most complete acceptance testing will include alpha testing, in
which simulated but typical data are used for system testing; beta testing, in which live data are
used in the users' real working environment; and a system audit conducted by the organization's
internal auditors or by members of the quality assurance group.
74) What types of tests are performed during alpha testing?

Answer: The types of tests performed during alpha testing include the following:
• Recovery testing—forces the software (or environment) to fail in order to verify that recovery
is properly performed.
• Security testing—verifies that protection mechanisms built into the system will protect it from
improper penetration.
• Stress testing—tries to break the system (e.g., what happens when a record is written to the
database with incomplete information or what happens under extreme online transaction loads or
with a large number of concurrent users).
• Performance testing—determines how the system performs in the range of possible
environments in which it may be used (e.g., different hardware configurations, networks,
operating systems, and so on); often the goal is to have the system perform with similar response
time and other performance measures in each environment.
75) Explain the four types of installation.

Answer: The four types of installation are: direct, parallel, single location, and phased. Changing
over from the old information system to a new one by turning off the old system as the new one
is turned on is called direct installation. Parallel installation involves running the old information
system and the new one at the same time until management decides the old system can be turned
off. Single location installation involves trying out a new information system at one site and
using the experience to decide if and how the new system should be deployed throughout the
organization. Changing over from the old information system to a new one incrementally,
starting with one or a few functional components and then gradually extending the installation to
cover the whole new system is commonly called phased installation.
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76) In alpha testing, the entire system is implemented in a test environment to discover whether
the system is overtly destructive to itself or to the rest of the environment.
Answer: TRUE
LO: 13.3 Apply four installation strategies: direct, parallel, single-location, and phased
installation
77) The intent of the alpha test is to determine whether the software, documentation, technical
support, and training activities work as intended. In essence, alpha testing can be viewed as a
rehearsal of the installation phase.
Answer: FALSE
installation
78) In direct installation any errors resulting from the new system will have a direct impact on
the users and how they do their jobs and, in some cases—depending on the centrality of the
system to the organization—on how the organization performs its business.
Answer: TRUE
installation
79) ________ has detailed information about a system's design specifications, its internal
workings, and its functionality.
A) An installation document
B) A design document
C) User documentation
D) System documentation
Answer: D
LO: 13.4 List the deliverables for documenting the system and for training and supporting users
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80) ________ has written or other visual information about an application system, how it works,
and how to use it.
A) An installation document
B) A design document
C) User documentation
D) System documentation
Answer: C
Difficulty: Easy
81) Which implementation factor describes characteristics of the user, such as age and degree of
computer experience in an information system?
A) Satisfaction
B) User demographics
C) Performance
D) Users personal stake
Answer: B
82) System documentation is written or other visual information about an application system,
how it works, and how to use it.
Answer: FALSE
83) Support means providing ongoing educational and problem-solving assistance to information
system users. For in-house developed systems, support materials and jobs will have to be
prepared or designed as part of the implementation process.
Answer: TRUE
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84) A help desk is a single point of contact for all user inquiries and problems about a particular
information system or for all users in a particular department.
Answer: TRUE
85) It is not crucial that help desk personnel know when new systems and releases are being
implemented and when users are being trained for new systems.
Answer: FALSE
86) Define system documentation and user documentation.

Answer: System documentation is detailed information about a system's design specifications,
its internal workings, and its functionality. User documentation refers to written or other visual
information about an application system, how it works, and how to use it.
Difficulty: Easy
87) List at least three types of user training and an example for each.
Answer: The type of training needed will vary by system type and user expertise. The list of
potential topics from which you will determine if training will be useful includes the following:
• Use of the system (e.g., how to enter a class registration request)
• General computer concepts (e.g., computer files and how to copy them)
• Information system concepts (e.g., batch processing)
• Organizational concepts (e.g., FIFO inventory accounting)
• System management (e.g., how to request changes to a system)
• System installation (e.g., how to reconcile current and new systems during phased installation)
88) List the types of training methods.

Answer: The types of training methods include: Resident expert; Traditional instructor-led
classroom training; E-learning/distance learning; Blended learning (combination of instructor-led
and e-learning); Software help components; External sources, such as vendors.
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89) What is a help desk? What are the top two valued skills help desk personnel should have?
Answer: A help desk is a single point-of-contact for all user inquiries and problems about a
particular information system or for all users in a particular department. The top two valued
skills are related to communication and customer service.
90) Which implementation factor includes aspects of the system's design such as ease of use,
reliability, and relevance to the task the system supports?
A) User demographics
B) User's personal stake
C) Organizational support
D) System characteristics
Answer: D
Difficulty: Easy
LO: 13.5 Explain why system implementation sometimes fails
91) "Add to cart, list section, calculate tax, change personal data" are examples of scenarios that
fall into which testing category?
A) Simple functionality
B) Multiple functionality
C) Function chains
D) Elective functions
Answer: A
92) "Add item to cart and change quantity, create user account, change address" are examples of
scenarios that fall into which testing category?
A) Simple functionality
B) Multiple functionality
C) Function chains
D) Emergency/crisis
Answer: B
Difficulty: Easy
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93) User's personal stake factor specifies how important the domain of the system is for the user;
in other words, how relevant the system is to the work the user performs.
Answer: TRUE
94) What are the six factors, identified by Lucas, that influence the extent to which a system is
used?
Answer: Lucas identified user's personal stake, system characteristics, user demographics,
organization support, performance, and satisfaction.
95) "Add item to cart, check out, create user account, purchase" are examples of scenarios that
fall into which testing category?
A) Multiple functionality
B) Emergency/crisis
C) Elective functions
D) Function chains
Answer: D
Difficulty: Easy
LO: 13.6 Describe the threats to system security and remedies that can be applied
96) "Returned items, lost shipments, item out of stock" fall into the function chains testing
category.
Answer: FALSE
97) List the top five security breaches in 2014.

Answer: Malware, Phishing, Web or software applications exploited, denial of service, and theft
of computers or storage devices.
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98) "Examine response time when backing up server data" refers to which kind of test type?
A) Recovery
B) Security
C) Performance
D) Stress
Answer: C
LO: 13.7 Show how traditional implementation issues apply to electronic commerce
applications
99) System bugs can be identified during the testing process.

Answer: TRUE
LO: 13.7 Show how traditional implementation issues apply to electronic commerce
applications
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Modern Systems Analysis and Design, 8e (Valacich/George)

Chapter 13 System Implementation

1) There are ________ major activities involved in system implementation.

8) Code is the deliverable that is produced after the ________ phase.

16) Some programming languages include utilities to generate documentation automatically,

17) What are the four types of maintenance?

29) In a Master Test Plan, hardware falls under which category?

46) ________ testing sometimes is also called module testing.

56) Which installation is also known as pilot installation?

74) What types of tests are performed during alpha testing?

75) Explain the four types of installation.

86) Define system documentation and user documentation.

88) List the types of training methods.

97) List the top five security breaches in 2014.

99) System bugs can be identified during the testing process.

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