Issues (External/Internal) Interested Parties Needs and Expectations

INTERNAL
Overall Change of leadership
Performance
of the Harmonious relationship
Employees
organization within the organization

Transitional concerns on the

full implementation of ISO Sustain the 9001:2015 ISO
9001:2015 Employees Certification smoothly and
with ease

Office Vehicle provided is not

safe or dependable for long FO is provided with new
Resource distance travel especially in far Program Managers and reliable service for
flung barangays of a different office operation
terrain.

Non availability of supplies

and materials at the time of Supplies & materials are
need Employees readily available in times
of need

Human
Aspects Unequal distribution of Employees
workload .Multi-tasking of Employees expect from
personnel causing at times Leadership a rationalized
failure to work within the work assignments
PCT Employees

Fast manpower turn-over

Replacement based on
Employees merit and fitness
Infusion of millenials in the
organization All employees are
employees considered an asset in the
organization

Interpretation PROBABILITY

1 LOW Once a year

2 MEDIUM 4 times a year
3 HIGH monthly
 Risk Analysis
Risk/Opportunities Existing Action Plan

Probability Impact

No continuity of some plans Dialogue/consultation with the new Leader

and programs/changes of
priorities 1 1

consistent inclusion of budgetary

requirement in the budget proposal
budgetary constraints 1 1

Service delivery is affected. Include in the PPMP the procurement of

vehicle for Field offices
2 2

This may cause

inconvenience and the
worst circumstance would
cause an accident Have a regular maintainance 2 2

Delayed delivery of PPMP is prepared months prior the next

services to our clients year operation
1 1

Burn-out Conduct Performance Audit

Demoralization Develop program to promote the work/life 3 3
balance of employees.

Less competent/capable Conduct of Performance Audit

personnel Send personnel to trainings 3 3
Conduct coaching and mentoring

Disruption of service Institutionalize regional succession program

delivery 1 1

Problem with regards to Send personnel to trainings

supervision Conduct coaching and mentoring
1 1

IMPACT RATING ACTION

Legal Performance
AOM 90% Utilization 1-3 LOW Existing Action is Enough
Disallowance 70% Utilization 4-6 MEDIUM Existing Action + Additional
Ombudsman 20% Utilization 7-9 HIGH Existing Action + Additional
Analysis Evaluation of Effectiveness
Additional Action Plan of Action Taken
Rating

* Target was met. *

harmonious relationship
1 among employees and the
mgt.

*Continual improvement *
1 Sustained ISO Certification

New vehicle
Inform the RO of this vehicle concern
4 and prepare donation documents to
TESDA to support their training
program. With this, the RO can now
procure a new vehicle.

9
Institutionalize Awards and
Recognition Program
9

0
0

FREQUENCY OF MONITIORING

ting Action is Enough Semestral

ting Action + Additional Action Quarterly
ting Action + Additional Action + Top Management Decision Monthly
 Issues (External/Internal) Interested Parties Needs and Expectations

INTERNAL
Failure to act within the
prescribed PCT
SPES Beneficiaries & Timely payment of claims
Program Manager to benefciaries
001 SPES

Accountant/Cashier On-line and offline version

Erroneous Computation /Program Manager of Payroll System

Prompt submission of
Accountant/Cashier documents/ NO
Lacking documents /Program Manager disallowance
submitted to COA
Non-sustainability of Payroll
System on (GIP and SPES)
causing erroneous reports User/ Program SPES/GIP System must be
Manager user friendly

Timely payment of claims

Delayed payment of salary Beneficiary to the benefciaries

* SPES/GIP System must

be a user friendly * Non
Occurrence of bugs in System Developer occurrence of
system and FO user malfunctions in the system
* Offline version

Lapse of budget
appropriation for the Beneficiary/PESO/L Timely payment of claims
corresponding year when GU to beneficiaries
the services were actually
rendered
EXTERNAL

001 SPES Program

Delayed submission of Managers/LGUs
validated payroll from
participating employers;
On-time/prompt payment
of SPES claims after
Submission of Incomplete Program submission of documents
documents by the Manager,/PESOs
beneficiaries themselves: &Beneficiary
DTR

Non observance of the
process standards of the
stakeholders
Delayed submission of SPES
Pre-employment documents of
SPES beneficiaries prior to the
deployment
Delayed submission of SPES
Post-employment documents of
SPES beneficiaries: DTR and
Employers Payroll
Unexpected withdrawal of
targeted beneficiaries and
partners.
Unexpected disqualified
Beneficiaries
Problems on replaced
beneficiaries which led to non-
enrollment to insurances
Lacking/inconsistent
signatures
Skills of jobseekers do not
match with the available
vacancies
Job Fair
Conflict of schedule of the
managers
Lack of information
dissemination on the
required employment
documents
of SPES claims after
submission of documents
Program Manager &
PESOs
prompt payment of claims
after submission of
Program Manager documents without
&PESOs considering whether what
they submitted were
complete.
Program Manager &
PESOs
Program Managers 100%
fully accomplished
Physical and Financial
& PESOs
Target
Program Managers All SPES beneficiaries to be
& PESOs qualified.
PESOs, beneficiary All SPES beneficiaries
and Program should be enrolled with
Manager GPAI
PESOs, beneficiary
Accurate/proper and
and Program
consistency of signatures
Manager
Applicants and job mis-match prevention
Employers
More employers will
FO and Managers attend and participate in
the Jobs Fair
* Partial documents will
Clients, Applicants be allowed. * Applicants
and Program with complete documents
Managers have the advantage during
interview.
 Interpretation PROBABILITY

1 LOW Once a year

2 MEDIUM 4 times a year
3 HIGH monthly
 Risk Analysis
Risk/Opportunities Existing Action Plan

Probability Impact

* Complaints may be filed by Briefing among the beneficiaries relative the

clients SPES program and the manner by which
* Delayed submission of they are paid
reports 1 2

1 1

*FO to assign designate Quality Control

Officer
1 1
Notice of Disallowance
issued from COA
* Updating/Enhancement of Payroll Sytem
on (GIP and SPES) and provision of updated
System Manual.
2 2

* FO Head/Liaison Officer to get the

checks once a week. * Processing of
claims in FO/RO shall be acted within the 1 1
Complaint Through 8888 PCT
and unsatisfactory feedback

Erroneous computation of Coordination with the DOLE ISA to fix 2 2

SPES claims computer glitches in the system

Salary will not be processed Constant follow-up and linkaging among

for late submission of stakeholders, especially during PESO 1 1
documets Meetings

Require the PESO Managers to submit early

the complete documentary requirements 1 1
before engagement.

Institutionalize the process in ensuring the 1 1

There is a risk that not all
SPES beneficiaries will be
paid in a given year
submission of documents
Ensure the conduct of SPES Orientation/ Day 1 1
before the contract commences.
SPES beneficiaries will be
paid in a given year

Discuss the SPES Procedures among

stakeholders during the orientation, including 1 2
the risks.

Processing of claims not in

accordance with the Require PESOs to sumbit the complete
Process Cycle Time Pre-employment documents prior the 1 1
deployment.

1. Send letter to employers to submit the required

documents. 2. Ensure a conduct of SPES
Orientation/ Day before the contract will
commence. Inform employers that they are liable
whatever is the consequences of not submitting
1 1
the SPES Post Employment Documents. 3.
Reiteration of PCT among PESO Managers during
monthly and quarterly meetings

Require partners to inform DOLE of its

withdrawal prior to SPES pledging session
so the slots can be channeled to interested 1 1
employers

There is a risk that the SPES

Fund may not be 100%
utilized/disbursed. * PESOs/LGUs shall ensure that all beneficiaries 1 1
are qualified before deployment.

Require the partner to pay the beneficiary 1 1

Delayed processing of * PESOs/LGUs shall ensure that all SPES forms 1 1

claims shall be properly filled-up.

There is a risk that some Provide two (2)months lead time before the
jobseekers are not qualified job fair
to the existing vacancies 1 1

Employers' representatives Send invitations two (2) months before the

do not have the authority job fair
to hire. 1 1

* Provide two (2)months lead time before

the job fair
There is a risk that some
participating employers
require additional
documents that are not
readily available at the time 1 1
of application or they may
require additional stage of
screening process after the
job fair.
 IMPACT RATING ACTION
Legal Performance
AOM 90% Utilization 1-3 LOW Existing Action is Enough
Disallowance 70% Utilization 4-6 MEDIUM Existing Action + Additional
Ombudsman 20% Utilization 7-9 HIGH Existing Action + Additional
Analysis Evaluation of Effectiveness of
Additional Action Plan Action Taken
Rating

Processed claims within PCT

2 and No complain

1 No Disallowance

1 No Disallowance

* There must be an offline

version of the payroll system in
case of internet failure. * Effective and user friendly
4
Payroll System * No errors

1 No 8888 complaint

* There must be an offline

version of the payroll system in
case of internet failure and other No error and other
4 case of malfunctions. malfunctions cases

Establish Gantt-Chart to monitor

1 timely submission of SPES Full utilization of funds
documents

1
Positive feedback/ satisfactory
rating from the SPES
beneficiaries.
1
 rating from the SPES
beneficiaries.

Processed claims is in
accordance with PCT and No
NC findings (internal and
external audit
1

Fully utilization/disbursed of
1 Fund

* Properly filled up forms..*

Theres no proof of return of
documents to employers
1 because of some
inconsistency of submitted
documents.

1
ting Action is Enough Semestral
ting Action + Additional Action Quarterly
ting Action + Additional Action + Top Management Decision Monthly
 Issues (External/Internal)
INTERNAL
Intervening tasks assigned
to inspectors.
Inspection
non-agreement of both parties
or inability to reach an
agreeement between parties.
SENA
Inability to release the
Notice of Conferences at
the appropriate time
Some Hearing Officers are
loaded with other functions
non-receipt of notice of
SENA conference
deliberate absence of any of
the parties to the
conference
Inability to release the
Notice of Conferences at
the appropriate time
LS Case Disp
Some Hearing Officers are
loaded with other functions
Overlapping Schedules in
preparation for the
graduation ceremony
LEGS
Issuance of the official
receipt is only confined in
the Regional Office
WA
Interested Parties Needs and Expectations
There is a need to
LLCO/Labor accomplish inspection
Inspector Officer targets within PCT
SENA CLIENTS/ 100% settlement of SENA
SEADOs RFAs
Hearing Officers expect
SEADOs/FO Head that notices are duly
received by parties
SEADOS/Hearing Hearing Officers expect to
Officers deliver results within PCT
There is a need to establish
SEADOs
due process
There is a need to open up
SEADOs the lines of
communication
There is a need to calendar
Document Control the LS schedules viz-a-vis
Officer/ Hearing the availability of Hearing
Officers Officers taking into
consideration the PCT
There is a need to conduct
Program Manager/ lectures among graduating
Patrtners, students pruor to their
Stakeholders graduation
We need to follow
procedures in
Program Manager conformance to Manual of
Operations
 We need to follow
Delay in cascading the procedures in
application to the Field Program Manager conformance to Manual of
Offices who are to sign the Operations
clearance

Poor internet connection

Preservation of
RULE 1020 Evasion from Labor Employers and employment and
Inspection Employees maintenance of industrial
peace

Delayed transmittal of the Program Manager/ To receive their

CBA processed documents from Patrtners, registration certificates the
the FOs Stakeholders soonest time possible

EXTERNAL
Inaccessibility of the
identified establishment for
inspection The workers expect
to receive what is
due them under the
law Inspected the
establishments within the
prescribe period
INSPECTION
Occurrences of natural
calamities (typhoon, Inspectors
earthquake, etc.)

Lack of awareness of
employers/establishment
owners on labor standard
laws and the visitorial power
of the DOLE Secretary as
delegated
There is a need for
Employers to be apprised
Employers and of the latest DOLE
Contractors programs and other
related labor law issuances

absence of information from

establishment on the Employers and There is a need for speedy
accident that had occurred employees, and investigation to any
other stakeholders untoward incidents

Parties ' non-receipt of

notice of SENA conference
SENA
Employers and To be afforded due process
workers
 Employers and To be afforded due process
Inaccurate workers
information/address details
provided by requesting
party.

To be apprised of the latest

Unparticipative trend in preparation for
Establishment or School higher education
Partners,
LEGS stakeholders
Miscommunication on the To receive the programme
roles of the partner at least two (2) weeks
agencies, schedules and before the activity
venues of the activity

Lack of awareness of
establishments on the
Requirement to register
under Rule 1020
RULE 1020

Evasion from Labor

Inspection
Awareness on the benefits
Employers and of a registered
workers establishment
Lack of awareness of
establishments that they are
required to register

Non-compliance with the

basic requirements.
Pending case

Lack of validation of the To acquire juridical

organization personality
ACP Partners,
stakeholders
Indifference of management Dialogue and persuasion
to implement the program for them to establish FWP
FWP
 Interpretation PROBABILITY

1 LOW Once a year

2 MEDIUM 4 times a year
3 HIGH monthly

Risk/Opportunities
Failure of inspectors to
conduct inspection within
prescribed period
Failure of the parties to
reach an agreement
Failure of Hearing Officers
to dispose assigned cases.
Failure of the parties to
attend the scheduled
conferences
Failure of Hearing Officers
to dispose assigned cases.
Failure to conduct LEGS
* Delayed release of official * Designate a provincial disbursing officer *
receipt to the association *
No-real time issuance of the Negotiate with COA on the issuance of the
official receipt
Risk Analysis
Existing Action Plan
Probability Impact
*coordination and complementation among
program managers. * Ensure that topic on 2 2
OSH is always included in all CLES
*Regional accomplishment will be affected in
the attainment of 77% disposition rate
* Lower settlement rate
affecting Regional Target 2 2
To have a pre-signed notice of mandatory
conference which must be countersigned by 1 1
the FO Head and the hearing officer
To have a task assessment among Hearing 2 2
Officers before assignment of cases
1 1
Complaints from both parties
2 2
To have a pre-signed notice of mandatory
conference, which must be countersigned by 1 1
the FO Head and the hearing officer
To have a task assessment among Hearing 2 3
Officers before assignment of cases
To include the schedules of LEGs in the action
planning during Last Quarter PESO Meeting
with the officers and members of the Career
1 1
Guidance Network. To intensify the
coordination with the requesting school and
request the assistance from the PESO
2 2
OR Booklet in the field office
 To use other modes of communication, such 1 1
Field Officers are unable to as SMS, messenger, etc.
act on the Request for
Clearance Certificate at
their level..
Establish a firewall and Mac Filters in 1 1
Computers

To facilitate the registration of establishment 2 2

during labor inspection
Non registration to Rule
1020
To request LGUs for an updated list of 1 1
establishments

Delayed approval of CBA Immediate transmittal to RO 1 1

registration

* Failure of inspectors to
conduct inspection within
prescribed period. (R)
* Use of google to locate request the assistance of LGUs thru the
establishment. (O) Public Employment Service Office to provide 1 1
updated list of establishments

Re-schedule the inspection activity 1 2

Inspectors are denied

access/entry to the
establishment
Intensify advocacy on labor laws through 1 1
Labor & Employment Education Seminars

non-abatement of
imminent danger intensify advocacy on OSH standards during
conduct of inspection and labor education 1 1
seminar

Failure of the parties to

attend the scheduled 1 1
conferences
Wrong address provided by 1 1
the requesting party

To include the schedules of LEGs in the action

planning during Last Quarter PESO Meeting 1 1
with the officers and members of the Career
Guidance Network
Failure to conduct LEGS

1 1

Failure to register
establishments under Rule Intensify advocacy thru conduct of employers 1 1
learning session and partnership with PESO
1020

To facilitate the registration of establishment

during labor inspection 1 2

To request LGUs for an updated list of

Non registration to Rule 1 2
establishments
1020
Intensify advocacy thru conduct of employers 1 2
learning session and partnership with PESO

Failure of the applicant to Intensify advocacy on labor laws particularly 1 2

be registered as a legitimate on D.O. 174-17 through Labor &
contractor. Employment Education Seminars 1 1

>Actual site validation before the approval of

Bogus organization will be the accreditation >Nullify the 1 2
accredited accreditation of the organization

Non- implementation
Family Welfare Component To conduct advocacy meeting to establish a 1 2
plant level Family Welfare Committee
in the workplace
 IMPACT RATING ACTION
Legal Performance
AOM 90% Utilization 1-3 LOW Existing Action is Enough
Disallowance 70% Utilization 4-6 MEDIUM Existing Action + Additional
Ombudsman 20% Utilization 7-9 HIGH Existing Action + Additional
Analysis Evaluation of Effectiveness
Additional Action Plan of Action Taken

Rating

4
1

1
1

0
0
0
 FREQUENCY OF MONITIORING

ting Action is Enough Semestral

ting Action + Additional Action Quarterly
ting Action + Additional Action + Top Management Decision Monthly
 Issues (External/Internal) Interested Parties Needs and Expectations

INTERNAL
Lack of personnel in the
Monitoring and Evaluation DILEEP To establish sustainability
of DILEEP among livelihood
beneficiaries; COA undertaking

Office Vehicle provided is not safe Provision of new and

or dependable for long distance
travel especially in far flung Employees @FO reliable service vehicle for
barangays of a different terrain. office operation

Non availability of supplies Supplies & materials are

and materials at the time of Employees readily available in times
need of need

EXTERNAL

External clients expect to

Intervention of local chief be given preferential
executives in program treatment in the programs'
implementation implementation

PESOS/LCEs,benefici
ary/client and other
program partners

External clients need to be

Shift to federalism form of apprised on what would
government be the effect once the shift
takes place
Clients' Perception of Strict compliance of COA
corruption in program beneficiares rules and regulations
implementation

Commitment of program PESO/LCEs and ACP Institutionalization of PESO

partners Office

beneficiares and Proper values of

Mindset of Beneficiaries Beneficiaries towards the
towards the grants received ACP grants received

Selection must be
Selection of beneficiaries is beneficiaries accoding to guidelines
based on political affiliation.

Interpretation PROBABILITY

1 LOW Once a year

2 MEDIUM 4 times a year
3 HIGH monthly
 Risk Analysis
Risk/Opportunities Existing Action Plan

Probability Impact

There will be lapses or Hire project based personnel

omissions in the submitted
report. 3 2

Service delivery is affected. Include in the PPMP the procurement of

vehicle for Field offices 2 2
Employees inconvenience
and the worst circumstance
would cause an accident
Have a regular maintainance 2 2

Delayed delivery of PPMP is prepared months prior the next

services to our clients year operation 1 1

• Forging of MOA and MOU among

stakeholders
• Conduct employment and livelihood
summit with NGAs, LGUs and NGO
• Enhance PESO Quarterly Meetings (with
learning sessions)
• Conduct of Livelihood Proposal Writeshop
• Sustained convergence with program
Subjective implementation partners in the implementation of our
programs through the conduct of regular 2 2
of programs
meetings (i.e, RTIPC, PESO, NGAs)
• Conduct of stakeholders meeting and
pledging session

Invite speakers to discuss about federal form

of government to create awareness among
There might be overhaul of government employees and program
programs and services partners. 1 2
delivery
Address the Regional peculiarities to match
the socio-cultural climate of the region
Provision of of sub-standard Utilize the PESO in discussing among its
materials to the constituents the processes involved in
beneficiaries supplies, tools, and jigs procurement under
RA9184 and processes involved in the 1 1
payment of DILEEP grants, SPES and GIP
claims.

Lack of commitment from Regular PESO Meeting and conduct capability 1 2

program partners in the meeting with stakeholders
implementation of the Regular PESO Meeting and conduct capability
program 1 1
training with stakeholders

Unsuccessful program >Conduct of SPEAC before the turn-over of 1 2

implementation tools, materials, and equipment is a must.

selected benefiaries were Implement the project by direct

not eligible based on 1 1
administration
DO173

IMPACT RATING ACTION

Legal Performance
AOM 90% Utilization 1-3 LOW Existing Action is Enough
Disallowance 70% Utilization 4-6 MEDIUM Existing Action + Additional
Ombudsman 20% Utilization 7-9 HIGH Existing Action + Additional
Analysis Evaluation of Effectiveness
Additional Action Plan of Action Taken
Rating

Lobby for the implementation of

6 the restructured proposal for
DOLE

Inform the RO of this vehicle concern

4 and prepare donation documents to New vehicle provided
TESDA to support their training
program. With this, the RO can now
procure a new vehicle.

Provision to LGUs of the legal

mandates behind the
4 implementation of programs
being implemented with them
for awareness and guidance

2 Amendment of Guidelines

Address/coped-up the
transition
 1

Provided standard materials

2

2
Successful imlementation

1
Implemented direct
administration

0
0
0
FREQUENCY OF MONITIORING

Semestral
Quarterly
ting Action is Enough Monthly
ting Action + Additional Action
ting Action + Additional Action + Top Management Decision