Human Resource Services

Transformation & Change - managing the realignment and development of processes, roles, people and culture towards
organizational change for effectiveness.
No. Service Sub-grouping Service Description How to Access / Contact Who is eligible Time

The management of the organization's modern

• MyTSTT - QuickScore
Outcome-based performance management systems which included
• Performance Apprasials • MyTSTT - PeopleSoft HR -
the alignment of individual employees to the company
1 Performance • Coaching
objects (through cascaded outcomes), scorecard
Coaching Module Permanent Employees 8:00 a.m to 4:00 pm
Management • Scorecard Development/QuickScore • MyTSTT - PeopleSoft HR -
development, real-time perfromance monitoring,
Performance Management Module
formal employee coaching.

• MyTSTT- Learning Management

• Training Administration
Org Informed Management and administration of training and System (LMS)
• Learning & Development opportunities
developmental opportunity as an organizational • MyTSTT - PeopleSoft HR -
2 Learning & • External Training
activity aimed at bettering the job performance of Skills Module
Permanent Employees 8:00 a.m to 4:00 pm
Development • Training Budget Management
individuals and groups • MyTSTT - PeopleSoft HR -
• e-learning platform Administration
L&D Module

The process of ensuring that pools of skilled

• Retiree Management employees are trained and available to meet the
• MyTSTT - PeopleSoft HR -
Succession • Knowledge Transfer strategic objectives of the organization. It is a tool to
3 Succession Module Permanent Employees 8:00 a.m to 4:00 pm
Management • Talent Pool Administration identify employees who have the potential to assume
• MyTSTT - Succession Website
• Successor Development key positions in an organization and to prepare them
for the future.

The process of cataloging,managing, and developing

Competency • Competency Framework Update • MyTSTT - Employee
4 the skill sets of employees for strategic alignment in Permanent Employees 8:00 a.m to 4:00 pm
Management • Competency Assessments
the organization.
Engagement (tab)

An approach designed to ensure that employees are

Employee • Engagement Survey Administration
• Employee Engagement Action Planning
5 Engagement • Engagement and Culture Shaping
Management Activities/Initiatves
committed to their organisation's goals and values,
motivated to contribute to organisational success, and • MyTSTT - Employee
are able at the same time to enhance their own sense Engagement (tab)
of well-being. • MyTSTT - Ask Dr Walcott
Permanent Employees 8:00 a.m to 4:00 pm
Engagement assessment; idenify engagement gaps; (Executive Live Wire)
develop action plan to improve engagement; and train
managers on engagement

Human Resource Services

No. Service Sub-grouping Service Description How to Access / Contact Who is eligible Time

• Process Mapping
The process of using various methods to strategically
Business Process • Process Design/Re-design
6 align, design, analyze, measure, improve, optimize, • MyTSTT - Process Repository Permanent Employees 8:00 a.m to 4:00 pm
Management • Process Improvement
control and automate business processes.
• Process Repository Management

Realignment The process of aligning the organization's design

elements of; people, culture, technology, strucutre • MyTSTT - Employee
7 Framework and process as a result of change to implement Engagement (tab)
Permanent Employees 8:00 a.m to 4:00 pm
Management strategic and business plans

The application of analytic processes to the human

resource element of an organization to improve • MyTSTT - Employee
8 HR Analytics employee performance and get better return on Engagement (tab)
Permanent Employees 8:00 a.m to 4:00 pm
investment.

Human Resource Services - managing employee staffing, compensation, benefits, and data towards employee satisfaction.

Management of the the processes for the collation

• Payroll Section at 624-6918;
• Salaries & Subsistence and submission of Payroll data to the Payroll All Staff 8.00 a.m to 4.00 p.m
624-8338 & 625-0089
Administrator (ARK Outsourcing Limited)

Vehicle Loans -
Permanent Travel
Payroll The process for the verification of employees'
• Payroll Section at 624-6918; Officers
• Loan Administration eligibility, processing of the loan and resolution of loan
9 Administration queries
624-8338 & 625-0090 Other Loans -
Permanent staff one
year and over

The process includes the verification of employees'

• Payroll Section at 624-6918;
eligibility, calculation of the home subsidy allocation Permanent Employees 5
• Employee Home Ownership Plan 624-8338 & 625-0091
and completion of the supporting documentation for years and over
• Payroll@tstt.co.tt
all eligible applicants

Human Resource Services

No. Service Sub-grouping Service Description How to Access / Contact Who is eligible Time

The process for the verification of employees'

• Payroll Section at 624-6918;
• Employee Savings Plan eligibility and the disbursement funds
624-8338 & 625-0092
Payroll
Administration
Preparation and distribution of of TD4s, BIR, • Requests can be made to
• Issuance of Payroll Letters All Employees
Indebtedness and Maintenace letters to staff Payroll's Office

The process for the acquisition and retention of

• Strategic staffing of resources for all LOBs • HRSD- 624-0020
competent resources to fill various roles in the 8:00 a.m to 4:00 pm
• Resourcing@tstt.co.tt
organisation

The process to manage, track and report on the

Strategic HR • HRSD- 624-0020
10 • Employee Headcount Management Company’s headcount, based on agreed targets, to 8:00 a.m to 4:00 pm
Resourcing manage employee cost
• Resourcing@tstt.co.tt

Development and management of short term

• Administration of the company's Internship • HRSD- 624-0020
employment opportunities to qualified applicants to 8:00 a.m to 4:00 pm
Programmes • Resourcing@tstt.co.tt
enhance their work experience

Development of Job The process for the development and formal • HRSD- 624-0020
11 8:00 a.m to 4:00 pm
Descriptions documentation of an employee's work responsibilities • Resourcing@tstt.co.tt

A formal process used to rate and develop a

• HRSD- 624-0020
12 Job Evaluation job hierarchy in the organisation using the HAY
• Resourcing@tstt.co.tt
8:00 a.m to 4:00 pm
Methodology

Administration of TSTT and TELCO Staff Pension

Pension • Pension Department- 624-0020
13 • Pension Plan(s) Management Fund Plans based on the Trust Deeds and Rules of Permanent Employees 8:00 a.m to 4:00 pm
Administration the Plans.
• Pensions@tstt.co.tt

The process for the allocation of the Annual • Employee Care - 624- 0020
14 Employee Allocation • Annual Communication Benefit
Communication Benefit by staff category • HRS@tstt.co.tt
Permanent Employees 8:00 a.m to 4:00 pm

Human Resource Services

No. Service Sub-grouping Service Description How to Access / Contact Who is eligible Time

The development and roll-out of work based

Employee Wellness interventions to assist employees in various areas • Employee Care - 624- 0020
15 • EWAP Seminars All Employees 8:00 a.m to 4:00 pm
Assistance that maybe affecting their work performance and • HRS@tstt.co.tt
experience

Enrollment of all eligible staff in the various leave plans • Employee Care - 624- 0020
• Leave Plan Enrollment Permanent Employees 8:00 a.m to 4:00 pm
e.g Sick, Casual and Vacation Leave • HRS@tstt.co.tt

The process for ensuring the accuracy of employee • Employee Care - 624- 0020
• Leave validation 8:00 a.m to 4:00 pm
leave balances • HRS@tstt.co.tt

Tracking,Monitoring and reporting of employees

• Employee Care - 624- 0020
• Vacation Leave Management vacation leave in all pay groups to ensure compliance 8:00 a.m to 4:00 pm
• HRS@tstt.co.tt
to the Vacation Leave Management Policy
16 Leave Administration

The process to track and monitor employees on

• Long Term Disability Leave Management contionuous sck leave and place on Long Term • Employee Care - 624- 0020
8:00 a.m to 4:00 pm
(LTD) Disability (LTD) after six months of continuous sick • HRS@tstt.co.tt
leave

The process for enrollment, tracking and monitoring

• Employee Care - 624- 0020
• Other Leave Administration of other leave such as Paternity Leave, Study Leave, Permanent Employees 8:00 a.m to 4:00 pm
• HRS@tstt.co.tt
Jury Leave, Special Leave

Application Forms will be automated

and become available on PeopleSoft
• Administratiion of the Private Study The process for the receipt, collation and approval of HR on completetion of the PeopleSoft
Tertiary Education Permanent Employee
17 Incentive Programme all PSIP applications to encourage individual initiative Optimization Project. Approvals will 8:00 a.m to 4:00 pm
Assistance (PSIP) and ensure a knowledgeable and skilled work-force. also be completed online
with 2 years service
• Employee Care - 624- 0020
• HRS@tstt.co.tt

Human Resource Services

No. Service Sub-grouping Service Description How to Access / Contact Who is eligible Time

Application Forms will be automated

and become available on PeopleSoft
The process for the advertisement, receipt and HR on completetion of the PeopleSoft
Tertiary Education • Aministration of the Employees' Children
collation of all ECSAP applications from TSTT Optimization Project. Approvals will Permanent Employees 8:00 a.m to 4:00 pm
Assistance Scholarship Programme ( ECSAP)
employees also be completed online
• Employee Care - 624- 0020
• HRS@tstt.co.tt

• Development of strategic reports for The validation, storage and retrieval of employee data,
• HRSD- 624-0020
decision making to be used in the generation of strategic reports for 8:00 a.m to 4:00 pm
• HRS@tstt.co.tt
HR Data decison making
18
Management
• Acquisition and valiation of employee data • Employee Care - 624- 0020
8:00 a.m to 4:00 pm
on PeopleSoft HR • HRS@tstt.co.tt

HRIS Employee The process for the entry and validation of employee • Employee Care - 624- 0020
19 8:00 a.m to 4:00 pm
Transactions data on PeopleSoft HR • HRS@tstt.co.tt

• Preparation of Job Letters for

Management staff (Section Managers & The process to validate employment and • Employee Care - 624- 0020
20 Job Letters Exempt) compensation details for staff • HRS@tstt.co.tt
8:00 a.m to 4:00 pm
• Non Management staff

The enrollment of employees in the apprpriate NI • Employee Care - 624- 0020

• Enrollment in employee NIS Plan 8:00 a.m to 4:00 pm
class to ensure compliance • HRS@tstt.co.tt

Provide assistance to employees in the preparation of • Employee Care - 624- 0020

National Insurance • NIS Claims Assistance 8:00 a.m to 4:00 pm
21 various NI e.g NI12, NI15, NI15-A • HRS@tstt.co.tt
Administration
The process to validate employee's National
• Employee Care - 624- 0020
• Provision of NIS Contribution Statements Insurance (NI) contributions during their period of 8:00 a.m to 4:00 pm
• HRS@tstt.co.tt
work

Human Resource Services

No. Service Sub-grouping Service Description How to Access / Contact Who is eligible Time

Enrollment of all permanent employees/dependents • Employee Care - 624- 0020

• Medical plan enrollment 8:00 a.m to 4:00 pm
into the Group Medical Plan. • HRS@tstt.co.tt

Group Health Plan Submission of medical claims to Cardea on • Employee Care - 624- 0020
• Submission of claims Permanent Employees 8:00 a.m to 4:00 pm
22 Administration employees behalf • HRS@tstt.co.tt

The scheduling of Medical Evaluations for employees

• Employee Care - 624- 0020
• Medical Evaluation Administration on continuous sick leave to determine their fitness for 8:00 a.m to 4:00 pm
• HRS@tstt.co.tt
work

Request can be made to Employee

Management of On The process required to provide medical assistance Care
23 8:00 a.m to 4:00 pm
the Job Injuries and reporting and investigation of all job injuries • Employee Care - 624- 0020
• HRS@tstt.co.tt

Application Forms will be automated

and become available on PeopleSoft
The management and administration of Local and
HR on completetion of the PeopleSoft
Foreign Travel for staff. This includes booking of
• Local and Foreign Travel Administration optimization Project. Approvals will also 8:00 a.m to 4:00 pm
Hotels, Car Rentals and Travel Tickets to the various
be completed online
destinations
• Employee Care - 624- 0020
Administrative • HRS@tstt.co.tt
24 Services
Application Forms will be automated
and become available on PeopleSoft
The procurement and distribution of staff uniforms HR on completetion of the PeopleSoft
• Procurement and distribution of employee
(Female/Corporate/Personal Protective/Fire Resistant) optimization Project. Approvals will also 8:00 a.m to 4:00 pm
uniforms
based on contractual agreements be completed online
• Employee Care - 624- 0020
• HRS@tstt.co.tt

Human Resource Services

No. Service Sub-grouping Service Description How to Access / Contact Who is eligible Time

The process for the collection and distribution of

internal/external mails and packages across the • Employee Care - 624- 0020
• Courier Services 8:00 a.m to 4:00 pm
Company. • HRS@tstt.co.tt

Application Forms will be automated

Administrative and become available on PeopleSoft
The Coordination of Pay-Key procurement, allocation
Services and top up for all permanent management staff
HR on completetion of the PeopleSoft
• Pay Key/Vending Machine Administration optimization Project. Approvals will also 8:00 a.m to 4:00 pm
Manage the installation, maintenance and refilling of
be completed online
all vending machines across the organization.
• Employee Care - 624- 0020
• HRS@tstt.co.tt

The Coordination of room set-up and catering

• Conference Planning 8:00 a.m to 4:00 pm
services for training, meetings and conferences

Records The process for the Maintenance, Processing and • Employee Care - 624- 0020
25 8:00 a.m to 4:00 pm
Management Safeguarding, official personnel records • HRS@tstt.co.tt

Telecommunications Services
of Trinidad and Tobago Limited

Transformation & Change Human Resource Services

3rd Floor TSTT House #109 St. Vincent Street
#1 Edward Street Port of Spain
Port of Spain