Question 1

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One requirement of an ISO standard can be divided in to two or more processes.

Select one:
True

False
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Some of the requirements of ISO 9001 are quite wide in perspective and can be divided into smaller
processes. Also, several requirements can be addressed by one single process.
The correct answer is 'True'.

Question 2
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ISO being uniform standard, QMS design and implementation will NOT vary from organization
to organization.

Select one:
True

False
Feedback
The correct answer is 'False'.

Question 3
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ISO today focuses on detection of issues / defects and ensure its elimination by corrective
actions.
Select one:
True

False
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The correct answer is 'False'.

Question 4
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Which of the Following is NOT a Support Process

Select one:
a. Finance & Accounts

b. Information Technology / Systems

c. Sales & Delivery

d. Post Sales Customer Service

Feedback
Your answer is incorrect.
The correct answer is: Sales & Delivery

Question 5
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If a supplier gets the measuring instruments calibrated from an outside lab, the measurements
should be traceable to international or national measurement standard.
Select one:
True

False
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The correct answer is 'True'.

Question 6
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ISO stands for International (I) Standardization (S) Organization (O)

Select one:
True

False
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The correct answer is 'False'.

Question 7
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Quality Management Principle of ISO 9001 - Process Approach - relates most closely to

Select one:
a. Managing Activities and Related Resources

b. Understand Current and Future Needs

c. Permanent Objective

d. Unity of Purpose
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The correct answer is: Managing Activities and Related Resources

Question 8
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World Standards Cooperation at Geneva, Switzerland DOES NOT consist of

Select one:
a. ISO – International Organization for Standardization

b. IEC – International Electro-technical Commission

c. ASTM International – Formerly called American Society of Testing and Materials

d. ITU – International Telecommunication Union

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Your answer is correct.
The correct answer is: ASTM International – Formerly called American Society of Testing and Materials

Question 9
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Financial Performance is linked to People Performance indirectly through Process Performance /

Customer Performance.
Select one:
a. It depends, may or may not link

b. Always False

c. There is direct link between two

d. Always True
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The correct answer is: Always True

Question 10
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The QMS, EMS or OHSS of an organization is influenced by its (1) specific objectives, (2)
products, (3) processes and (4) practices.

Select one:
True

False
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The correct answer is 'True'.

Question 11
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As per ISO 9001: 2015 standard requirement, records of evaluation of suppliers (called external
providers) for selection should be maintained. This recording is IS OPTIONAL and depends on
the choice of the organization.

Select one:
True

False
Feedback
The correct answer is 'False'.
Question 12
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Calibration of measuring instrument is indicated in ISO 9001: 2015 as per following clause

Select one:
a. 7.1.6

b. 7.5.1

c. 7.5.2

d. 7.1.5
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Your answer is correct.
The correct answer is: 7.1.5

Question 13
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The Control of Documented Information identified by organization, may include

1. Protection (from loss of confidentiality, improper use, or loss of integrity)
2. Distribution, Access, retrieval and use
3. Control of changes
Which of the above are mandatory as per ISO 9001: 2015
Select one:
a. Only 2 is mandatory

b. Only 1 and 2 are mandatory

c. All 1, 2 and 3 are mandatory

d. Only 1 is mandatory
Feedback
Your answer is correct.
The correct answer is: All 1, 2 and 3 are mandatory

Question 14
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As per ISO 9001: 2015

The organization shall determine the processes needed for the quality management system and their
application throughout theorganization, and shall:
a) determine the inputs required and outputs expected from these processes
b) determine the sequence and interaction of these processes
c)......
Above extract is taken from Clause

Select one:
a. 4.2

b. 4.4

c. 4.1

d. 4.3
Feedback
Your answer is correct.
The correct answer is: 4.4

Question 15
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ISO 9001:2015 can be applied to any organization chemical, automobile , school , college etc.

Select one:
True

False
Feedback
The correct answer is 'True'.

Question 16
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As per ISO 9001: 2015

When planning for the quality management system, the organization shall consider the issues referred to
in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that......

Above extract is taken from Clause

Select one:
a. None of the mentioned options

b. 6.2

c. 6.1

d. 6.3
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The correct answer is: 6.1

Question 17
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ISO 9001: 2015 requires that the environment (social, psychological & physical) for the operations of the
processes needed to achieve conformity to product & services requirements should be managed.

Select one:
True

False
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The correct answer is 'True'.

Question 18
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The standard ISO 9000:2015

Select one:
a. Work as an implementation guide for ISO 9001

b. None of the mentioned options

c. Registrar certification

d. Required as first step for ISO 9001 certification

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Your answer is incorrect.
The correct answer is: Work as an implementation guide for ISO 9001

Question 19
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As per ISO 9001: 2015

The organization shall determine external and internal issues that are relevant to its purpose and its
strategic direction and that affects its ability to achieve the intended result (s) of its quality management
system.
Above statement refers to

Select one:
a. 4.2
b. 4.3

c. 4.4

d. 4.1
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Your answer is correct.
The correct answer is: 4.1

Question 20
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ISO 9000:2015 Quality Management System - Fundamentals and Vocabulary, is suggested as

reference as per following clause of ISO 9001: 2015

Select one:
a. Clause 1

b. No such reference is mentioned

c. Clause 3

d. Clause 2
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Your answer is correct.
The correct answer is: Clause 2

Question 21
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In 1987, any organization performing inspection and sending product to market could go for

Select one:
a. ISO 9003

b. ISO 9002

c. ISO 9004

d. ISO 9001
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Your answer is incorrect.
The correct answer is: ISO 9003

Question 22
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Management Representative (MR) appointed for QMS (ISO 9001: 2015) is responsible for

Select one:
a. Liaison with regulatory bodies

b. Liaison with external customers

c. No such term "Management Representative (MR)" is used in the Standard

d. Liaison with key suppliers
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The correct answer is: No such term "Management Representative (MR)" is used in the Standard

Question 23
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As per ISO 9001: 2015, Production and Service Provision, refers to Clause

Select one:
a. 8.6

b. None of the mentioned options

c. 8.5

d. 8.7
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Your answer is correct.
The correct answer is: 8.5

Question 24
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ISO 9001:2015 is NOT intended to work as an implementation guide. It will provide only
requirements and intent of standard.
Select one:
True

False
Feedback
The correct answer is 'True'.

Question 25
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Clause 8 of ISO 9001:2015 covers both production and design of product and services

Select one:
True

False
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The correct answer is 'True'.

Question 26
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The organization shall ensure that personnel with product design responsibility are competent to
achieve design requirements and are skilled in applicable product design tools and techniques.
Applicable tools and techniques shall be identified by the organization.

This is true as per following Clause of IATF 16949: 2016

Select one:
a. 8.3.2.1

b. 8.3.2.2

c. 8.3.2.3
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Your answer is correct.
The correct answer is: 8.3.2.2

Question 27
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As per IATF 16949: 2016, Product Design Inputs typically DO NOT include

Select one:
a. Targets for productivity, process capability, timing, and cost

b. Consideration of design alternatives

c. Identification, traceability, and packaging

d. Product specifications including but not limited to special characteristics

Feedback
Your answer is correct.
The correct answer is: Targets for productivity, process capability, timing, and cost

Question 28
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As per IATF 16949: 2009, extra costs or charges incurred in addition to contracted delivery is called
as.....

Select one:
a. No such definition given in the standard

b. Premium Freight

c. Logistics Costs

d. Delivery Surcharge
Feedback
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The correct answer is: Premium Freight

Question 29
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Match the following Clauses of IATF 16949: 2016 with appropriate word group
8.5.1.4 Verification after shutdow n
Answer 1
8.5.1.3 Verification of job set-ups
Answer 2
8.5.1.2 Standardized w ork - operator instructions and visual standard
Answer 3
8.5.1.1 Control plan
Answer 4
Feedback
Your answer is correct.
The correct answer is: 8.5.1.4 → Verification after shutdown, 8.5.1.3 → Verification of job set-ups, 8.5.1.2 →
Standardized work - operator instructions and visual standard, 8.5.1.1 → Control plan

Question 30
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As per IATF 16949: 2016

notification of a customer-identified classification assigned to an organization where one or more
customer requirements are not being satisfied due to a significant quality or delivery issue

Select one:
a. Hold Status

b. Conditional Approval Status

c. No such definition given in the standard

d. Special Status
Feedback
Your answer is correct.
The correct answer is: Special Status

Question 31
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As per which clause of IATF 16949: 2016 - Top management shall ensure that personnel
responsible for conformity to product requirements have the authority to stop shipment and stop
production to correct quality problems

Select one:
a. 5.3.2

b. 5.3.3

c. None of the mentioned options

d. 5.3.1
Feedback
Your answer is correct.
The correct answer is: 5.3.2

Question 32
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As per IATF 16949: 2016, The organization shall define and implement corporate responsibility
policies, including at a minimum an anti-bribery policy, an employee code of conduct, and an
ethics escalation policy ("whistle-blowing policy")
Select one:
a. True - Good Practice, but not stated in standard

b. False - Corporate Responsibilities do not include stated policies

c. False - These policies has nothing to do with QMS

d. True - Clearly stated in standard

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The correct answer is: True - Clearly stated in standard

Question 33
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Permitted exclusions in IATF 16949: 2016 DO NOT include

Select one:
a. Manufacturing Process Design

b. Product Design & Development

c. Remote Functions

d. None of the mentioned options

Feedback
Your answer is correct.
The correct answer is: Manufacturing Process Design

Question 34
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Question text

As per IATF 16949: 2016

portion of an organization's function (or processes) that is performed by an external organization is called
as

Select one:
a. Remote Location

b. No such definition in the standard

c. Manufacturing Process

d. Outsourced Process
Feedback
Your answer is correct.
The correct answer is: Outsourced Process

Question 35
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As per IATF 16949: 2016, it is mandatory that organization shall have documented procedure for
Problem Solving
Select one:
a. True, as per Clause 10.2.2

b. False, No such requirement

c. True, as per Clause 10.2.3

d. True, as per Clause 10.2.1

Feedback
Your answer is correct.
The correct answer is: True, as per Clause 10.2.3

Question 36
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If the Failure Mode happens between 0.001% and 0.05% cases due to specific cause, the
occurrence rating for the cause is
Select one:
a. 4

b. 6

c. 3

d. 5
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Your answer is incorrect.
The correct answer is: 4

Question 37
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Due to a Failure Mode, the 100% rework is generated. The rework is required to be done on-line
(i.e. on the same machine), then the severity ratings is

Select one:
a. 6
b. 3

c. 4

d. 5
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Your answer is correct.
The correct answer is: 4

Question 38
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Precision of measurement system should be evaluated and improved through GRR study.
Select one:
a. True.

b. False, it is Bias & Linearity study

c. False, it is AAR study

d. False, it is stability study

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The correct answer is: True.

Question 39
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Degree of closeness of measurements of a quantity to that of quantity's actual (true) value is
called as
Select one:
a. Accuracy

b. Precision

c. % Screen Effectiveness

d. None of the mentioned options

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Your answer is correct.
The correct answer is: Accuracy

Question 40
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Process Capability (Cp) is defined as ratio of

Select one:
a. Smaller of the (Mean - LSL) to 3*sigma OR (USL - Mean) to 3*sigma

b. (UCL - LCL) to 6*sigma

c. (USL - LSL) to 6*sigma

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Your answer is correct.
The correct answer is: (USL - LSL) to 6*sigma

Question 41
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While it is not a rule, but in most practical situations - Attribute control charts (NP, P, C, U) are
usually used to monitor outputs, while variable control charts (X-MR, Xbar-R, Xbar-S) are used
to control inputs.

Select one:
True

False
Feedback
In most of the practical situations input characteristics (e.g. machine setting, process variables etc.) are within
control of company and easy for them to define as continuous variables. On other hand, output characteristics
depend on customer needs, which are difficult to convert into continuous parameters. Most defects in most of
the products are attributes not clearly defined by the customer. Therefore, in most cases inputs are controlled
by variable charts, while outputs are monitored by attribute charts.

The correct answer is 'True'.

Question 42
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Match the following, with respect to MOST appropriate control chart

Classification data - Fixed Opportunity - Same Subgroup Size Answer 1

NP-Chart
Classification data - Variable Opportunity - Different Subgroup Answer 2
Size P-Chart

Answer 3
Variable data subgroup size 1
I-MR Chart

Answer 4
Variable Data with subgroup size between 2-5
Xbar - R Chart

Feedback
Your answer is correct.
The correct answer is: Classification data - Fixed Opportunity - Same Subgroup Size → NP-Chart,
Classification data - Variable Opportunity - Different Subgroup Size → P-Chart, Variable data subgroup size 1
→ I-MR Chart, Variable Data with subgroup size between 2-5 → Xbar - R Chart

Question 43
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Following are the inputs to which phase of APQP

1. Voice of Customer
2. Business Plan / Marketing Strategy
3. Product Reliability Studies
Select one:
a. Process Design and Development

b. Product and Process Validation

c. Product Design and Development

d. Plan & Define Program

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Your answer is incorrect.
The correct answer is: Plan & Define Program

Question 44
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The condition in which New PPAP is NOT needed

Select one:
a. New Part or Product

b. None of Mentioned Options

c. Engineering Changes to Design Records, specification or material

d. Change in Tooling
Feedback
Your answer is correct.
The correct answer is: None of Mentioned Options

Question 45
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The condition in which New PPAP is NOT needed

Select one:
a. Change in place of machine at same location

b. Change in Method of processing

c. None of the Mentioned Options

d. Sub-supplier change for same material

Feedback
Your answer is correct.
The correct answer is: None of the Mentioned Options

Question 46
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The work instruction displayed at forming process is not identified or version controlled.
Specification displayed and used on the same process do not have version number. Improvement
in productivity, by improvement project has affected change in speed, which is not updated in
process specification sheet or set up sheet.

This statement is an example of

Select one:
a. Non-conformity

b. None of the mentioned options

c. Objective Evidence

d. Requirement
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Your answer is correct.
The correct answer is: Objective Evidence

Question 47
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As per ISO 19011, for selection of Audit Team Members, the criteria defined in Clause 7 does
NOT include

Select one:
a. Work & Audit Experience

b. Personal Attributes

c. Education and Training

d. Knowledge on Core Tools, Legal Aspects

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Your answer is correct.
The correct answer is: Knowledge on Core Tools, Legal Aspects

Question 48
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Identify the Auditing Trail from the following sequence of Audit...

Control of Externally provided Product, Processes and Services (8.4), Production & Service
Provision (8.5), Release of Product & Services (8.6) – Control of Non-conforming Outputs (8.7)

Select one:
a. Product Realization Trail
b. Operational Control Trail

c. QMS Planning Trail

d. Organizational Trail
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The correct answer is: Product Realization Trail

Question 49
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With respect to Audit Planning & Preparation, following activities are related to which step
- Availability of information for planning audit
- Availability of cooperation from Auditee (time, documents, facts etc.)
- Availability of auditors, experts, guides, witnesses etc.
- Commitment of Budgets
Select one:
a. Determine Audit Objective, Scope & Criteria

b. Identify Authority to Audit

c. Determine Required Resources

d. Identify Relevant Requirements

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Your answer is correct.
The correct answer is: Determine Required Resources

Question 50
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In Step 1 of Audit Planning & Preparation, which includes Audit Objective, Scope & Criteria;
following terms are related to

 Contract & Other Legal requirements (including

consents, legal, company specific etc.)
 Codes of Practice
 Voluntary Programs

Select one:
a. None of the mentioned options

b. Audit Objectives

c. Audit Criteria

d. Audit Scope
Feedback
Your answer is correct.
The correct answer is: Audit Criteria

Question 51
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With respect to key roles in auditng, the role which refers to, people usually from within the
organization, conducing audit as per the given standard.
Select one:
a. Lead Auditor

b. Experts
c. Audit Team

d. Internal Auditor
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The correct answer is: Internal Auditor

Question 52
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With respect to Audit Planning & Preparation, following activities are related to which step

 Standards
 Applicable Legal Requirements (Central, State, Local
etc.)
 Industry Specific Requirements (e.g. Automotive)
 Customer Specific Requirements
 Voluntary Standards

Select one:
a. Identify Authority to Audit

b. Conduct Readiness Review

c. Determine Required Resources

d. Identify Relevant Requirements

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Your answer is correct.
The correct answer is: Identify Relevant Requirements

Question 53
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Following agenda belongs to

 Audit Summary
 Nonconformity Statements & clarifications
 Confidentiality
 Follow Up

Select one:
a. Management Review Meeting

b. Opening Meeting of Audit

c. Closing Meeting of Audit

d. None of the mentioned options

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The correct answer is: Closing Meeting of Audit

Question 54
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With respect to key roles in the Auditing, person or organization requesting the Audit, refers to
Select one:
a. Lead Auditor

b. Audit Team

c. Audit Client
d. Auditee
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The correct answer is: Audit Client

Question 55
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The Audit Approach which assesses potential of an organization to deliver quality products
consistently refers to

Select one:
a. Compliance Audits

b. Facility Specific Audit

c. System Audits

d. Product Quality Capability Audits

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The correct answer is: Product Quality Capability Audits

Question 56
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With respect to key roles in auditing, the role which refers to, Person responsible to verification
of competence of various members of the audit team by watching / observing the actual
performance on audit.
Select one:
a. Witness

b. Audit Client

c. Experts

d. Lead Auditor
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The correct answer is: Witness

Question 57
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Third Party Audit are those, which are conducted by

Select one:
a. An organization on itself, using one of its own staff or self assigned agency

b. Independent Certification Bodies

c. Or on behalf of, parties with interest in the organization, such as customers, suppliers etc.

d. None of the mentioned options

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The correct answer is: Independent Certification Bodies

Question 58
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9.1.2 Customer satisfaction

The organization shall monitor customers’ perceptions of the degree to which their needs
and expectations have been fulfilled. The organization shall determine the methods for obtaining,......

Above statement is

Select one:
a. None of the mentioned options

b. Requirement

c. Non-conformity

d. Objective Evidence
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The correct answer is: Requirement

Question 59
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Purpose of First Party does NOT include

Select one:
a. Control of Management over systems

b. Serve as factor of choosing a suitable sub-contractor / supplier

c. Preparation for success in customer and certification audits

d. Self initiated improvement

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The correct answer is: Serve as factor of choosing a suitable sub-contractor / supplier

Question 60
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Second Party Audit are those, which are conducted by

Select one:
a. None of the mentioned options

b. Someone on behalf of, parties with interest in the organization, such as customers, suppliers etc.

c. Independent Certification Bodies

d. An organization on itself, using one of its own staff or self assigned agency
Feedback
Your answer is correct.
The correct answer is: Someone on behalf of, parties with interest in the organization, such as customers,
suppliers etc.