Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
BSA 4-2
March 18, 2019
walk from Cultural Center of the Philippines. It is named after its owner, Gretchen. It is
composed of 375 different, neat and maintained rooms, some rooms are for meetings and
business discussions that are complete and equipped with technology gadgets and other
casual and fine dining and the other exclusively offers Japanese food only. It also has two
swimming pools for children and adults for them to be relaxed, a gym for guests who are
conscious with their health, and a bar that allows the guests to have a quiet conversation
while drinking wines and listen to soft music that will relieve their stress and tiredness. On
the ground floor, there are different boutiques that sell different kinds of items like
medicine, imported cookies, bags, antique items, shirts, and other items for casual needs.
It offers quality services with reasonable and affordable prices to their customers and it
does not impose extra or hidden charges, they are transparent, that’s why their customers
are happy. Overall, Gretchen Hotel has complete and state-of-the-art facilities and it also
monthly occupancy rate is only 48.9%. A good hotel occupancy rate will vary, depending
on the type of hotel, location, and guest experience and the factors that affect the occupancy
rate of a hotel are cleanliness, quality amenities, and price so for the Gretchen Hotel to
There are different alternative courses of action for Gretchen Hotel to increase its
occupancy rate, these are: widening and targeting the right market, creating packages,
discounts and promotions, partnering with local businesses, and working with real estate
agents.
The revenue of hotels always fluctuates throughout the year and this is because of
many external factors and unpredictable events. Widening and targeting the right market
is one of the alternative course of action in increasing the occupancy rate of Gretchen Hotel.
Widening the market segment means including the middle and upper-middle class
customers and targeting the right market means reaching the possible customers that will
most likely stay in the hotel and that could be business travelers, young couples with
families, or any other specific types of groups and by these course of action, knowing the
Creating packages, discounts and promotions will also yield to higher occupancy
rate because there are more to offer than its competitors. Examples are creating a customer
loyalty program to ensure that guests will return, advertising during seasonal cultural
events, and hosting weddings. The packages, discounts and promotions that will be offered
must be carefully created because even though it will yield to a higher occupancy rate, if
the offers are not reasonable, prices of the services are too low, and the hotel is not making
any money from its guests, the occupancy rate is irrelevant because it will only result to a
loss for the business. The packages, discounts and promotions must be justifiable not only
Partnering with local businesses will increase the occupancy rates of the hotel
because most of the local businesses need hotels especially when their employees are send
to various locations, when there are business meetings and discussions, and when they need
a space for their company’s events like Christmas Parties, get-togethers, etc. If the hotel
will be partnered with them, it will be easy for the both of them because the hotel will be
easily contacted and vice versa, and the hotel can work with them to provide amenities and
Working with real estate agents will help the hotel in increasing its occupancy rate
because the people who are coming in the city or in the country that is looking for properties
to buy or to rent needs somewhere to stay, so if Gretchen Hotel will work with real estate
agents, the latter can recommend the hotel to those people they work with and as a return,
the hotel can offer the realtor or agent special rates and free advertising of their
A hotel's occupancy rate and revenue always fluctuate throughout the year because
of external and internal factors and unpredictable events. Increasing the occupancy rate
means increasing also the revenue of the hotel. The best alternative course of action to
increase the occupancy rate of Gretchen hotel without incurring loss is widening and
targeting the right market. It must know who is its customer and it must also know who are
its possible customer. Widening the market can be effectively done by providing unique
and effective marketing strategies that will attract possible customer like using their
imaginations to create a special one-day conferences, poetry readings, art shows and other
events that will surely attract customers especially the people in their late 50s and early
60s. Targeting the right market means knowing who might be a target audience and
Focusing on increasing the occupancy rate of a hotel is good if the revenue will also
increase. With a higher occupancy rate, there are more people coming in and out the hotel
and a word-of-mouth advertising will spread that's why the hotel must leave a good
impression to its guests and it can also help the community and environment to show that