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To cite this article: Antonis A. Zorpas, Irene Voukkali & Pantelitsa Loizia (2014): The impact of tourist sector in the waste
management plans, Desalination and Water Treatment, DOI: 10.1080/19443994.2014.934721
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Desalination and Water Treatment (2014) 1–9
www.deswater.com
doi: 10.1080/19443994.2014.934721
ABSTRACT
Hospitality industries often pay little attention to their environmental responsibilities. Solid
waste is a key concern in the hospitality industry. Typically, a hotel guest can produce 1 kg
of waste per day that accumulates to thousands of tonnes of waste annually. Many hotel
operators have very little interest in reducing, minimized and/or recycling waste, believing
that such activities are too expensive and time-consuming. The main objectives were to pro-
vide data regarding the solid waste management from hotels and present typical practices
for waste prevention/minimization at source. Also, this paper describes a cost-benefit
analysis of the impact of the hospitality industry in the management of waste from the
municipality of Paralimni in the eastern region of Cyprus.
Presented at the 4th International Conference on Environmental Management, Engineering, Planning and Economics
(CEMEPE), 24–28 June 2013, Mykonos, Greece
element of the organized chain of activity in the travel reduce their environmental impacts [13]. Landfill from
and tourism industry, and occupy a crucial place in waste from hotels contributes to the degradation of
concerns over environmental protection related to the environment through the pollution of groundwater
tourism and travel. The hotel industry, because of the resources due to the creation of leachates and the
nature of its functions, characteristics and services, emission of explosive gases, e.g. methane [14]. It also
consumes substantial quantities of energy, water and causes problems to the surrounding communities in
non-durable products. It has been estimated that most the form of odour, flies, litter and noise [15].
environmental impacts created by the hotel industry This research was designed to identify the chal-
can be attributed to site planning and facility manage- lenges faced by hotels in implementing sustainable
ment; excessive consumption of local and imported SWM (solid waste management) practices and to
non-durable goods, energy and water; and emissions develop the best practice model for SWM in several
into the air, water and soil [4–6]. These observations hotels for waste prevention/minimization at source.
have led many interested parties, including academic This paper describes a cost-benefit analysis of the
researchers, to study and criticize the general policies impact of the hospitality industry as well as waste
and daily professional practices of the tourism, travel compositional analysis.
and hotel industries, their mode of organization, the
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was 15093.08 t and according to the statistics from the tems, and non-certified hotels (6) were included in the
Waste Department of the Municipality. Also, the sample size. In addition, the sample size consisted of
recycle materials are collected from Green Dot Cyprus hotels with various ratings/categories (5*, 4* and 3*). It
twice a month and the total amount for the year 2011 was observed that none of the non-certified hotels has
was 962,615 kg [18–23]. an environmental awareness program available for its
In undertaking this work, the following phases employees. As a result, employees of such hotels do not
have been carried out: (a) reviewed the current legal get education or training regarding environmental
framework, policies and pending initiatives in relation issues, for example, management of solid waste, recy-
waste management as well as conducted a stakeholder cling, practices for waste minimization, etc. It was also
analysis in order to firstly identify the main stakehold- observed that more than 80% of the sample size does
ers and secondly to define their expectations; (b) communicate environmental efforts made to guests and
undertaken an analysis of waste generation and dis- public. Concerning the seasonality of the hotels, only
posal at each of the selected hotels through the use of one is remaining open throughout the year adding to
a customized questionnaire for the collection of data their total waste production. Rest of them from 1/11
(Table 1); (c) purposed pest practices for waste mini- until 1/4 every year remain closed. In relation to the
mization departmentally; (d) determine waste genera- nationality of the majority of tourists visiting the hotels
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tion in the municipality and especially in tourist belonging to the sample size, it was observed that the
sector; and (e) cost-benefit analysis for the implanted British are up to 70%, followed by the Scandinavian,
waste management plans and the contribution of the German, Russian and French. Nationality behaviours
tourist sector. affect the environmental performance in each hotel.
The sample size consisted of 8 hotels which belong For example, (according to our research), hotels
to Protaras area (Paralimni Municipality). Both certi- that have tourists from British are presented with high
fied (2), with environmental management systems, and water consumption (as the water in the UK is typically
non-certified hotels (6) were included in the sample free of charge), while Scandinavians are presented
size. In addition, the sample size consisted of hotels with high energy consumption (due to the white
with various ratings/categories (5*, 4* and 3*). The nights and when they are on holidays, they cannot
compositional analysis (of the 8 hotels) was under- realize that they have to switch off the lights when
taken according to the standard EN 14899:2005 [24]. they go out of the room). Also, hotels with gardens,
grass and green areas are presented with high chemi-
cal consumptions and chemical fertilizers. All the
3. Results and discussion
examined hotels were presented with high chemicals
The main objective of stakeholder analysis was to consumption regarding the pool maintenances. The
identify key groups, bodies and/or individuals and main chemical that they used includes chlorine, acid
secondly to define their expectations along with their and sodium base, in order to balance the pool. It was
level of involvement in the area of waste management. estimated that the chlorine needed per cubic meter,
Main Stakeholder is the CTO, followed by the local per pool and per operation day is up to 3.09 × 10−4 kg,
authorities and the Cyprus Hotel Association, while while the acid needed is up to 1.07 × 10−4 kg.
the Department of Environment plays a significant Several streams of solid waste generated by the
rule. All current EU and national legislation in regard hotels includes lastic, paper, glass, wood, organic
to solid waste were found on official websites (e.g. (kitchen), old durables, electric and electronic equip-
Environmental Department—ED, Ministry of Agricul- ment, green waste, clinical waste, hazardous, sands
ture —MA, National Resources and Environment— (from the filters of pools), dust, metals, packaging and
NRE, European Commission—EC) and reviewed so as waste packaging, batteries, solid waste from biological
to provide an understanding of the legal obligation treatments, hazardous substances from funnels and
hotels have in regard to SWM. According to the ED, especially from the kitchen funnels. Due to the
MA are NRE, in Cyprus there are three pending initia- absence of a specific waste measuring mechanism, the
tives in regard to SWM which includes: (i) legislation hotels were not able to provide the exact volume of
on management of tyres; (ii) legislation on excavation waste produced per department. In order for the
and demolition waste; and (iii) WFD. The collection of hotels to be able to reduce their solid wastes, they
baseline data was carried out through the use of a cus- should be able to measure their waste volumes and
tomized questionnaire (Table 1). implement waste minimization practices. As a recom-
The sample size consisted of 8 hotels belonging to mendation, hotels should first incorporate a measuring
the regions of Protaras area (Paralimni municipality). mechanism in order to obtain the total volume of
Both certified (2), with environmental management sys- waste produced. As a further recommendation, hotels
4 A.A. Zorpas et al. / Desalination and Water Treatment
Table 1
Data collection using the sample questionnaire
Office Management
Hotel Category Do you use double- Will you be willing to What streams of solid
Holding or Not sided printing and work in collaboration waste does the hotel
Certification in copying in the hotel’s with other hotels in produce and in what
EMS offices order to manage your quantities per depart-
Nationality of organic wastes? ment
tourists who visit Housekeeping Are you willing to plastic, paper, glass,
the hotel replace small plastic wood, organic, old
If the hotel has Does the hotel use amenity bottles with durables (old furni-
an environmental drefillable soap and refillable soap and ture, computers, bed
awareness pro- shampoo dispensers shampoo dispensers linen, etc.), electric
gramme for in guestrooms small in guestrooms? and electronic equip-
plastic amenity bot- Will you be willing to
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should adopt appropriate measuring mechanisms in responsibility of Green Dot (Cyprus) Public Co Ltd
order to be able to quantify the volumes of wastes “GreenDot”, the only waste stream collection scheme
produced per department. By adopting these measur- that exists in the country and consists of PMD (packag-
ing mechanisms, hotels will be able to set more accu- ing made of Plastic or Metal and Drink cartons), paper
rate and effective targets, which will result to a more and glass. Based on the results, all the examined hotels
rational reduction of solid wastes. The various meth- provide recycling bins around their grounds. During
ods that each hotel uses for managing or disposing the research, the interviewees expressed their views
the above streams of waste are presented in Table 2. and personal opinions, which reflect their willingness
Based on the results, the majority of wastes are to protect the environment and how they will become
managed or disposed by being rejected in landfills or more “Green”. These views and opinions are: (i) six out
by being recycled. Results indicated that all hotels of eight hotels are willing to collaborate with other
included in the sample size are involved in a recy- hotels in order to manage their organic waste; (ii) three
cling program. The recycling program is under the of the hotels, which are now using individual plastic
A.A. Zorpas et al. / Desalination and Water Treatment 5
Table 2
Managing/disposal methods of waste streams in the examined hotels
Disposal Methods
Waste
streams A B C D E F G H O Best implemented practices from the examined hotels
Plastic 7 3
Glass 8 2 Use of post mix instead of glass bottles. Post mix by definition, is a soft
drink that is mixed (syrup with carbonate after (post) leaving the tank, as
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amenity bottles for soap and shampoo are willing to it throws away. However, no matter how well
replace them with dispensers; (iii) three of the hotels planned your waste reduction and recycling initiatives
which are now using individual cleaning bottles are may be, they probably will not succeed without the
willing to replace them with a dosing system. Of all the support of the hotel department managers and staff.
hotels, six are willing to encourage their suppliers in Successful hotel recycling programmes require
order to minimize their packaging, reuse packaging or employee involvement, training and recognition. The
use recycled packaging and six are willing to stop using benefits from waste reduction can summarize to: sav-
plastic or paper glass covers and, instead, turn the glass ings through reduced purchasing costs; reduced waste
upside down. disposal costs; reduced energy consumption and pol-
Table 3 provides typical practices for waste mini- lution; and conservation of natural resources. In Eur-
mization from selected departments of the hotels. ope, waste prevention has been a key part of waste
Waste prevention means eliminating or reducing the management policy. In 2008, it was integrated in the
amount or the toxicity of waste, including recyclables legislation WFD [8] and stated that prevention is the
[25]. Waste prevention is one of the easiest methods of first priority of waste management, being at the top of
reducing waste and can be controlled at the time of the waste hierarchy, with a requirement from Euro-
purchasing products and services. There is a direct pean member states to produce waste prevention
correlation between what a hotel purchases and what plans. In the UK, the government has funded a large
6 A.A. Zorpas et al. / Desalination and Water Treatment
Table 3
Waste minimization practices per department
for routing in house, mail shampoo, hair rinse and hand vegetables and meats to systems for lighting
and correspondence; Make lotion dispensers for guest be packaged in reusable advertising signs, walkways,
double sided copies when rooms to eliminate soap crates, or recyclable plants, trees, decorative water
possible pieces and plastic bottles boxes fountains and remote out-
door areas
Use electronic mail for Refinish and reupholster Use glass or plastic Use dishwashing machines
correspondence when damaged and dated Furniture coasters to reduce that use final rinse water for
possible. cocktail napkin waste the prewash of the next load
of dishes
Non-toxic inks, unbleached Use clothes hangers left by Use dry, concentrated Use copy and fax machines
and chlorine-free papers, guests for employee uniforms dishwasher chemicals which have power down/
nontoxic, biodegradable or return to the dry cleaners in dispensers to reduce stand-by features that operate
correction fluid and recycle plastic garment chemical spills and when machines are idle
bags waste
research program in waste prevention. It includes a written with the chip shop owner in mind and as a
review of evidence analysing the behavioural opportu- safeguard of its relevance to SMEs (small medium
nities and barriers in household waste prevention, enterprises), a working group was convened at the
associated with the effectiveness of various policy International Organization for Standardization to
measures [26]. investigate this issue [27].
Improving the environmental performance of An assessment of tourism’s contribution to eco-
hotels is important, irrespective of their total as yet nomic development in host regions requires an analy-
unknown impact, because they are a vital part of the sis of the backward and forward linkages between
enterprise society that collectively can contribute to tourism and other sectors, an understanding of the
sustainable development [27]. One mean of bringing spatial location of tourism activities and identification
about improved environmental performance is of the beneficiaries of its economic and other impacts.
through the adoption of EMS (EMS: Environmental This means that if tourism is to have a major influence
Management Systems). The two formal EMS in the on the economy of a country or a particular region, it
market place are EMAS and ISO 14001. Common should have strong linkages with the rest of the
to both initiatives is the need for an organization to domestic economy. Tourism can, therefore, be a cata-
implement a number of management system stages to lyst for national and regional development, bringing
formalize the organizations’ policies, procedures and employment, exchange earnings, balance-of-payments
practices that control environmental aspects. EMAS advantages and important infrastructure develop-
has the added requirement of an environmental state- ments benefiting locals and visitors alike. On the other
ment, which publicly reports the environmental per- hand, tourists produce, somehow, large amounts of
formance of a site. Both purport to be applicable to waste [3]. Municipality’s waste management consists
both large and small firms. ISO 14001 was reportedly of the collection of all the waste (door by door) twice
A.A. Zorpas et al. / Desalination and Water Treatment 7
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Fig. 1. Tourist sectors contribution in waste management cost (the numbers in the axes X indicated the months).
Papers
Glass
wood -ferniture
Food waste
textiles
WEEE
Green waste
clinical
Hazardous
Dust/soil
metals
PMD
Bateries
Others
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