TASK DESCRIPTION - Assignment 1 (50%)

Assessment 1 –Staff Handbook Guidance Document

50% weighting – Marked out of 100.
You are the manager of Mr Fishy, a fish and chips restaurant in Borough market near London
Bridge station. You currently have a team of 20 staff employed on a part time and full time
basis. Recently due to tensions surrounding the possibility of Brexit, relations between the
British and non-British staff have been tense. There are many different cultures and different
age groups working together but they have different goals and expectations and this is causing
conflict. You want to implement some new policies in the workplace to promote better working
relations by encouraging the staff to communicate with each other more effectively. Before the
next monthly meeting you decide to distribute some posters around the staff room highlighting
some of the issues that will be addressed in the meeting. The poster should provide images
highlighting communication barriers and strategies to overcome them as well as showing
cultural awareness.

TASK

Prepare a two-page poster and accompanying notes to support the poster providing a logical
explanation to the message. The accompanying notes should not exceed 500 words.
This assessment requires you to address the following learning outcomes:
LO2 - Identify common challenges and barriers to effective communication;
LO3 - Devise and develop strategies for overcoming communication barriers;
LO6 - Demonstrate awareness of cultural influences on communication and negotiation.

Marks will be awarded for achieving the learning outcomes. Please check the
following page for assessment criteria.
Assessment Criteria:
Marks Awarded (70%+) (60-69%) (50-59%) (40-49%)
Identify The work The work The work The work
common identifies a identifies a identifies all or identifies a few
challenges to wide range of wide range of most of common
effective common common thecommon challenges to
communication. challenges and challenges and challengesand effective
TASK 1 some more puts forward puts forward communication
specific some workable some strategies
challenges the strategies to to overcome
organisation overcome these challenges.
might be these These may be
experiencing to challenges limited or
effective impractical.
communication
and puts
forward
workable
strategies to
overcome
these
challenges

Devise and The work The work The work devises The work
develop provides seven provides five and develops devises and
strategies for or eight or six workable three or four develops one or
overcoming
workable and and practical strategies for two strategies for
communication
barriers. practical suggestions overcoming overcoming a
TASK 1 suggestions and developed arange of limited range of
and fully strategies for identified identified
developed overcoming a communication communication
strategies for wide range of barriers barriers
overcoming a communication
wide range of barriers
communication
barriers
Demonstrate The work The work The work The work
awareness of demonstrates demonstrates demonstrates demonstrates
cultural strongand good some awareness limited
influences on insightful awareness of of cultural awareness of
communication awareness of cultural influences on cultural
cultural influences on communication influences on
TASK 1 influences on communication and provides 2 or communication
communication and provides 3 3 examples. but provides at
and provides a examples Some least one.
broad range of misunderstanding Understanding
examples may be evident may be limited
or slightly
inaccurate
example