2012

JUNE 2016
www.cfmd.ca | $15

MONTH
NEW MEDIA,
NEW FACILITIES
A RETHINK OF RYERSON’S RADIO
SPACE REFLECTS THE CHANGING
BROADCASTING LANDSCAPE
FOCUS ON
SEATING
MANAGING LED TECHNOLOGY
SKILL SETS A SHINING EXAMPLE

THE POSITIVE 
SITE SEARCH
PERFORMANCE
MANAGEMENT
FROM FACTORY FROM KPIS TO
CRITICAL SUCCESS
PA R T O F T H E

TO OFFICE
UNUSUALSUSPECTS
5 OFFICE HOT SPOTS
...SUSTAINABLY
FOR HIDDEN GERMS
P A R T O F T H E

FOCUSNEW TK
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 MONTH 2012
�
On the cover: Cameras have placed increased focus on
the design of broadcasting studios, but they generally
demand a grey background. Neon-hued seating adds
punch to Ryerson’s newly minted Allan Slaight Radio Institute.
Page 18.

COVER PHOTO BY SCOTT NORSWORTHY

CANADIAN FACILITY
MANAGEMENT & DESIGN

[ contents ] XX
18
RTA School of Media’s optimized space has been able to accommodate an
upswing in the number of students electing to take radio courses.

14 PERFORMANCE MANAGEMENT
How to translate KPIs into critical success factors.

18 A MUCHMUSIC-WORTHY MAKEOVER
Ryerson University’s new Allan Slaight Radio Institute puts students in tune with what’s
happening in the private sector.

8 22 FIVE HIDDEN HOTSPOTS FOR GERMS

 Common culprits of cross-contamination in the workplace and sanitation tips.

28 THE OTHER CITY OF LIGHT

An upgrade at a Montreal hotel illuminates the progression of LED technology.

32 WHAT’S WATT
A look at the latest in lighting, from edge-lit panels to recessed luminaires.

30
columns departments
4 OBSERVATIONS 7 FOUNDATIONS
8 FM ERGONOMICS 24 INFOGUIDE
14 FM EDUCATION
22 OPERATIONS &
MAINTENANCE
26 TECHNOLOGY
34 LAST WORD
[ observations ]
BY MICHELLE ERVIN

JUNE 2016
Volume 31, Issue No. 3
NEW MEDIA,
NEW FACILITIES PUBLISHERS:
Stephanie Philbin

I
stephaniep@mediaedge.ca

Sean Foley
remember my first encounter with a radio seanf@mediaedge.ca
studio. It was a cavernous box in the bowels of the building
EDITOR: Michelle Ervin
housing my high school, tucked in the back corner of a classroom, Tel (416) 512-8186 ext 254
with just a port-like window from which to peer in or out. The michellee@mediaedge.ca
recording rooms I would use as a journalism student in university SENIOR DESIGNER: Annette Carlucci
were equally as stuffy. annettec@mediaedge.ca
In fairness, both spaces were located in facilities constructed in the late 1960s. And DESIGNER: Jennifer Carter
as local lore has it, the design of the high school intentionally eschewed exterior jenc@mediaedge.ca
windows, the hypothesis being that it would improve students’ focus (a far cry from WEBDESIGNER: Rick Evangelista
the importance today placed on access to natural light and views to the outdoors in ricke@mediaedge.ca
the built environment). But I digress. PRODUCTION MANAGER: Rachel Selbie
When radio stations dealt exclusively in audio, it didn’t matter as much what rachels@mediaedge.ca
their interiors looked like. That’s not the case now, in the era of digital disruption, DIGITAL & SALES COORDINATOR:
where print, broadcast and online media have converged under the umbrella Paula Miyake
paulam@mediaedge.ca
of “new media.” Ryerson University’s RTA School of Media radio facilities, which
were built out in the Rogers Communication Centre in the 1990s, were due CIRCULATION: Maria Siassina
circulation@mediaedge.ca
for a refresh when the Slaight Family Foundation, named for broadcaster and (416) 512-8186 ext. 246
patriarch Allan, donated $3-million to the program.
PRESIDENT: Kevin Brown
While the department had updated its technology through the years, the kevinb@mediaedge.ca
physical environment put certain constraints on its ability to keep pace with
GROUP PUBLISHER: Melissa Valentini
changes in the private sector. The new Allan Slaight Radio Institute, featured in melissav@mediaedge.ca
this month’s cover story, gave the school’s students connectivity and flexibility
DIRECTOR OF DIGITAL MEDIA: Steven Chester
that their previous space lacked. stevenc@mediaedge.ca
Also in this, CFM&D’s annual technology issue, you will find articles on the
EDITORIAL ADVISORY BOARD
uptake of ergonomics software, the evolution of sound masking and systems Barry Brennand, Merlin Consulting Group;
for emergency evacuations. Plus, our regular new products column highlights Jaan Meri, P.Eng., Consultant;
Alex K. Lam, MRAIC, The OCB Network;
the latest LED introductions. Janine Reaburn, LoyaltyOne, LEED ® AP
I can’t help but feel envious of the students who are benefitting as post-secondary
institutions invest in updating their facilities. Perhaps I might have continued down
the radio route. Then again, I never would have fallen into covering fascinating Canadian Facility Management & Design (CFM&D)
magazine is published seven times a year by
facilities management, as so many others have fallen into the field. MediaEdge Communications Inc., 5255 Yonge Street.,
Suite 1000, Toronto ON M2N 6P4; Tel (416) 512-8186;
Fax 416-512-8344; email: circulation@mediaedge.ca

SUBSCRIPTIONS
Canada 1 yr $50* 2 yr $90*
MICHELLE ERVIN USA 1 yr $75* 2 yr $140*
michellee@mediaedge.ca Int 1 yr $100* 2 yr $180*

* Plus applicable taxes.

Authors: CFM&D magazine accepts unsolicited query

letters and article suggestions. Manufacturers: Those
wishing to have their products reviewed should
contact the publisher or send information to the at-
tention of the editor. Sworn Statement of Circulation:
Available from the publisher upon written request. Al-
though Canadian Facility Management & Design makes
every effort to ensure the accuracy of the information
published, we cannot be held liable for any errors or
omissions, however caused. Printed in Canada.

Copyright 2016
Canada Post Canadian Publications Mail
Sales Product Agreement no. 40063056
ISSN 1193-7505

Return undeliverable Canadian addresses to:

4 CFM&D June 2016 MediaEdge Communications Inc., 5255 Yonge St.,
www.cfmd.ca
Suite 1000, Toronto, ON M2N 6P4
 THIS MONTH’S ONLINE EXCLUSIVES

ALL THE BUZZ

MLSE scores goal with

BMO Field makeover
BMO Field, home to the Toronto FC, hosted
the celebration of two goals on the TFC’s home
opener May 7. One was the point scored by
Tsubasa Endoh that netted the Major League Matrix Search Group and Informa Canada
Soccer (MLS) team a 1-0 win over FC Dallas. have teamed up to survey the Canadian
The other was the completion of the sports venue’s real estate industry’s demographics and
two-year, $150-million transformation in time for the attitudes toward diversity.
season’s kickoff.

FROM THE GREEN BIN

Preparing the workplace

for Gen Z
If organizations want to be ready when Generation
Z enters the workforce five years from now, it’s
Buildings are among the targets of Ontario’s
time to start designing with this next demographic recently released climate action plan.
cohort in mind, says Kay Sargent, director of
workplace strategy at Lend Lease. Sargent,
speaking in an AgilQuest webinar, recommended
a return to design basics as members of this cohort, EXPERT ADVICE
the eldest of whom are now 15 years old, prepare to
embark on their careers.
PHOTO CREDIT: BOB GUNDU

UBC library facility takes

a page from Harvard Dan Currie and Nicholas Bogaert answer
questions about the heritage impact
assessment process.
The University of British Columbia (UBC) has taken
a page from Harvard with its Library Preservations
and Archives (Library PARC). The new facility
uses a model developed at the Massachusetts- CONNECT WITH US ON:
based Ivy League school that extends the shelf
life of books from 30 years in a typical collections
environment to 300 years in a low-humidity, low-
temperature environment.

www.REMInetwork.com
» foundations »
2016 WORKPLACE INDEX
BY THE NUMBERS
Staples Business Advantage recently released
the results of its second annual survey of
business decision makers and general office
workers. Here are some vital stats:
PEOPLE
With a signed memorandum of understanding in place, ASHRAE
and the Association for Facilities Engineering (AFE) have joined
forces to collaborate in areas of shared interest. ASHRAE
promotes well-being via sustainable technology in the built
environment while AFE promotes the optimal operation of high-
rise commercial real estate, plants, grounds and offices.

The share of B+H Architects recently announced that Peter Heys had come
respondents that on board to lead its interior design team in Toronto. An expert

43% reported clocking more

than eight hours per
in high-performance workplace and commercial interior design,
Heys, whose portfolio includes projects for high-profile clients
day. such as Apple Canada and RBC Financial Group, will also be
tasked with strategic growth for the interior design sector.

The share of
respondents that PLACES
3/4 identified the
office as the most
TD Bank Group’s Toronto office recently attained WELL v1 Gold
certification, making it the first Canadian project to meet the
productive place to new standard for health and well-being in the built environment
get work done. following the program’s pilot phase.

On the west coast, Burnaby’s SFU UniverCity Childcare Centre

and Vancouver’s VanDusen Botanical Garden Visitors Centre
Loud co-workers marked another Canadian first as the country’s debut projects
rated as the top to become Living Building Challenge Petal Certified.
distraction in the

#1 office, as identified
by 65 per cent of
After five years of construction and nearly $1-billion in provincial
investment, the Women’s College Hospital in Toronto celebrated
respondents. the official reopening of its new state-of-the-art facility this
month.

The share of THINGS

respondents that In May, a two-day exhibition in the Cooperage Space at the
said they lacked Thompson Landry Gallery in Toronto’s historic Distillery District

71% access to the

latest efficiency-
gave local design professionals a chance to meet leading Italian
design contract manufacturers from the Udine region, including
enhancing Fantoni, Frag and Moroso. Italia for Contract will return to
technology. IIDEXCanada’s international pavilion at its annual show this fall.

At the CaGBC’s national conference and expo in June, LiteZone

Glass Units were named the green building product of the year at a
The number of gala dinner. With lifespans of 60 years and insulating values as high
Canadians reached as R19.6 at the centre of the glass, the units address the durability
by this year’s online and energy performance challenges of traditional windows.

1,110 survey, which was

conducted in March,
2016.
The preceding news stories appear in full on the REMI Network.

Canadian Facility Management & Design June 2016 CFM&D 7

[ fm ergonomics ] This page sponsored by

BY WALT ROSTYKUS

SURVEYING UPTAKE OF TECH TOOLS

As organizations start to move away from using paper- participated in the study, representing
based methods to manage ergonomics programs, many a variety of industries and workplaces,
are adapting general-purpose as opposed to specialized and a range of single-site to multiple-
software. Walt Rostykus reports on this and other findings site programs. A 14-question web-based
from a recent survey in an excerpt from a Humantech survey was used to collect program data
white paper from participating companies.
Respondents represented a wide
variety of organizations, primarily
manufacturing (58 per cent),
followed by healthcare (13 per cent),
government (five per cent), consulting
(4.5 per cent) and insurance (4.5 per
cent). The largest group (47 per cent)
represented programs at a single site.
As expected, those programs
covering single sites tended to represent
fewer employees than those in multiple
locations. Programs for multiple
locations in multiple countries had
the largest span of employee coverage
and reflected a greater challenge in
managing program elements.
Respondents were then asked about
the work environments covered by
their ergonomics process. These results
closely align with the industry types. Not
surprisingly, office workplaces were the
most common (87 per cent), as office tasks
typically support all types of industries.

FINDINGS
Respondents were first asked “Which

S
oftware and hardware
technology is used
to effectively and
efficiently manage
many processes within
today’s businesses, including quality,
continuous improvement, production,
engineering, planning, logistics, and
more. However, the application of
technology to manage ergonomic
conditions has not been well defined.
A variety of “ergonomics software”
tools are available commercially, as
stand-alone programs or integrated into
comprehensive environmental health
and safety (EHS) management software
systems. The application, use, perception
of, and results from these specialized
applications are not well known.
This 2014 survey on the use of
technology in ergonomics focused
on the resource, time, and financial
investments made to improve
ergonomics, and the results achieved
in the performance of safety, quality,
productivity, and employee retention.
One hundred and ninety-five
companies (most based in the U.S.,
but some based in North America,
South America, Asia and Europe) fully
elements of the ergonomics program
use technology (are not paper-based)
to deliver or manage activities and
information?” By program element,
training and program documentation
are the top two uses of technology.
When asked “Who uses the
technology elements as mentioned
in the previous question?” responses
indicate that the most common users are
safety staff and ergonomics program
leads/managers. With the range of
ergonomics program elements, it is
not surprising that there is an equally
wide range of people in roles requiring
access to the ergonomics program
records, tools, and information stored

8 CFM&D June 2016 www.cfmd.ca

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[ fm ergonomics ]

in these systems. The need for access
to program information and records
varies based on the program elements
managed through technology.
To understand the types of software
technology used, respondents were
asked, “Which types of software
technology are used for each element?”
Over half (55 per cent) of respondents
use General Application software such
as Microsoft Word, Excel, PowerPoint.
It was also interesting to find that 18 per
cent of respondents have created custom
software for managing elements of their
ergonomics process.
There is greater use of ergonomics-
specific applications in programs for
multiple sites in multiple countries.
This may be due in part to the need
for common tools, integration of data,
multiple languages, and system support
by a service provider.
Sixty-one respondents reported
using software applications designed
specifically for ergonomics, including
ergonomics training, design tools,
analysis and self-assessment tools,
plus comprehensive ergonomics
management systems with integrated
tools and record-keeping.
Several comprehensive software
applications are available commercially
to provide a single location and
solution for managing all record-
keeping, planning, and elements of an
integrated EHS management system.
Few (six per cent) respondents reported
using them. This is a technology that
could be evaluated further.
In addition to software, the survey
examined the hardware technologies
used to manage ergonomics programs.
Hardware is essential for making software
tools available to a wide range of users
within an organization.
It appears that a computer (desktop
and laptop) is the most commonly used
technology, with a server-based system
second. Despite the widespread popularity
of cell phones, tablets, and mobile
devices, few are used by the organizations
represented in this survey.
The survey asked two questions:
“What is the initial cost for
procurement and setup of the software
application(s)?” and “What is the
annual cost to maintain the software
application(s) for the program?”
For procurement and setup, the
majority (51 per cent) reported that
the initial cost and setup were less than
USD $1,000, and 76 per cent reported
the annual cost to maintain the software
application was less than USD $5,000 a
year. Cost reflects the amount of capability
and function of the type of software tools.
CONCLUSIONS
This study represented 195 companies,
a variety of industries and workplaces,
and a range of single-site to multiple-site
programs. The following conclusions
have been drawn from their responses:
Most ergonomics programs are
still managed using paper-based
methods. Of those companies using
software to manage ergonomics,
most have adapted general-purpose

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software tools (i.e. Microsoft Word,
Excel, PowerPoint and FileMaker)
to their needs. As a result, gathering
data on ergonomics through paper-
based and general-purpose software
is cumbersome and data is not easily
compiled for year-to-year or site-to-
site comparison.
There is a current trend for
companies with multiple locations
to transition to software solutions
designed specifically for managing
ergonomics. Twenty-nine programs
are moving from hard-copy methods
and general-use software tools to
software systems that are specific to
ergonomics.
A wide range of ergonomics
software applications are currently
available. They range from single
functions, such as awareness training,
office self-assessment, MSD treatment
management, and design criteria, to
systems that integrate all elements of
an ergonomic improvement process
with record retention and tracking
and in restoring order afterward.
measures. Needs and expectations Access, usability, and integrated tools
of ergonomics software vary based are critical elements of an effective
on the comprehensiveness of the ergonomics software tool. Work
particular company’s ergonomics tasks and environments vary (office,
program. field work, production, health care,
Multiple-site and company-wide etc.), requiring software tools that are
programs require a common set of tools, flexible, scalable, and to some degree,
integrated data management, and access customizable.
to multiple languages, while systems used Access, ease of use, and overall
by single sites are simpler. Integrated user experience are important factors
ergonomics management software in the technology’s acceptance and
applications must provide consistency in utility. There is increasing demand for
use, reporting, information sharing, and ergonomics software programs that are
improvement sharing, especially when compatible with mobile devices and
used across multiple locations. multiple platforms. | CFM&D
The preceding article is excerpted with permission from the 2014 Humantech white
paper Benchmarking Survey: Ergonomics and Technology. The full report can be
accessed online at: http://www.humantech.com/resources/whitepapers/.
Walt Rostykus, principal consultant and ergonomics engineer for Humantech, has more
than 30 years of experience delivering and managing ergonomic, occupational safety,
industrial hygiene, and environmental programs. He has provided technical services,
established management programs, and conducted process and compliance reviews of
ergonomics programs and health and safety programs in a wide variety of industries.
 ADVERTISING FEATURE
WHY FOREST GR
CANADA’S BEST
The contracting company’s reputation of
ASPHALT PAVING Canada’s Best Managed Companies is
one of the most prestigious business
CONCRETE PAVING awards in the country. Sponsored by
Deloitte, CIBC, the National Post, Queen’s
SITE SERVICING University’s Smith School of Business
and MacKay CEO Forums, it recognizes
LANDSCAPE Canadian-owned and -operated
CONSTRUCTION companies with revenues over $10
million that embrace innovation, seize
BUILDING opportunities and inspire talent. It’s no
RESTORATION surprise, then, that Forest Contractors
was one of the 50 companies recognized
WINTER SNOW by the program for its performance-
SERVICES driven results.
24HR EMERGENCY One major cornerstone of Forest’s
SERVICE business has always been excellent
416-524-3000 customer service. The company places
an emphasis on it, and founder Domenic
Gurreri operates his company with the
goal to have Forest Contractors be
defined by its strong team and the high
level of customer satisfaction it delivers.
“Earning the title of one of Canada’s Best
Managed Companies is an immense
honour and a great achievement for
our employees,” says Domenic. “It’s the
commitment and hard work of our team
that’s elevated our company to this level.
We can’t thank them enough for their
efforts toward reaching this milestone.”
Domenic founded Forest Contractors
in 1994 before completing his civil
engineering education at George Brown
College. Soon after, he hired additional
staff to begin the expansion of the
company. Only two years later, Domenic
acquired enough machinery to allow his
company to complete all of its projects
in-house.
Since then, Forest has expanded
considerably to include the services
it offers today: concrete curb and
sidewalk construction, interlock and
landscape paving, building restoration
and site servicing such as drainage and
excavation, as well as its most desired
services, asphalt construction, repairs
and services and snow removal and
de-icing salt applications.
Forest’s track record of high-quality
work has led to partnerships with some
major clients, including the municipalities
of Vaughan, Pickering, Stouffville
and Milton, big retail operations such
as Vaughan Mills, Canadian Tire and
OUP IS ONE OF
MANAGED COMPANIES
excellence garners recognition
McDonald’s Canada and other retail
centres, developers and property owners.

According to Andrea Caruso, Forest

Contractors’ head of business
development, the award signifies that
the company’s focus on superior
quality and hard work will lead
to continued success.

“We’re driven to
provide the best
service in the
industry so our
customers can find the
results they need,” he says.
“It’s on these pillars of quality,
integrity and service that we’ve been
able to establish such long-standing
relationships with our clients, and they’re
principles we’ll continue to use to take
our company into the future.”

Forest Contractors and other honourees

were celebrated at the annual Canada’s
Best Managed Companies gala, which
took place in Toronto on April 12, 2016.

forestgroup.ca
[ fm education ] These pages sponsored by

BY CHRIS HODGES
BOMI
C A N A D A

A GUIDE TO PERFORMANCE MANAGEMENT

P
Demonstrating the value of FM means measuring, reporting erformance management
and making decisions based on the right metrics. Chris systems in facility manage-
Hodges highlights how to build a system for translating key ment can take many forms,
performance indicators into critical success factors from simple operations
and maintenance plans and
spreadsheets to complex integrated tech-
Figure 1
nology systems. These systems form the
framework for implementing the facility
Facility Data Management and Reporting management strategy. The gathering and
processing of FM data and turning that
data into useful performance information
Business
Data Information
Knowledge Decision Making is one of the most important aspects of
(Metrics)
(KPIs) facility management that brings value to
the parent organization.
Resource Consumption Efficiency Customer Satisfaction Investment level
Although these systems and tools
FM workforce data Productivity Business Drivers Prioritization
are capable of generating vast amounts
Comfort & Safety Critical Success Factors Allocation
of data about facility performance, it’s
Business risk
how the facility manager uses that data
that adds value. The facility manager’s
Figure 2 ability to turn raw data into business
knowledge is the key ingredient
Organizational Organizational Strategy
in making better facility-related
Level Produce a product or provide a service Mission decisions. Figure 1 shows the process
Satisfy stakeholders Vision of turning data into information into
Generate revenue Values business knowledge — which leads
to better decision making about how
Inspires to invest in facilities, risks involved in
FM, and how to best prioritize needs
Manager and allocate funding.
FM Drivers
Level Community commitments, Sustainability
In facility management, value comes
initiatives, Regulatory requirements from the facility manager’s ability to
assimilate organizational drivers into
Drives Influences Supports
business processes. Creating value
Strategic Facility Plan
requires a deep understanding of
the organization’s mission, vision,
Operational Structure
Supports, aligns with organizational and culture in order to align the FM
strategy and FM Drivers group with the organization’s needs.
A structured perfor m a n c e
management system facilitates this
alignment by focusing on indicators
Operations Operational Planning that support the mission. Alignment
Level Work Management
comes from measuring the right
Measurement & Reporting
Creates things, turning metrics into key
performance indicators (KPIs), and
Operational Policies
identifying trends in KPIs to build
and Procedures a reporting system that continues to
Tactical initiatives demonstrate the value of the facility
management.

14 CFM&D June 2016 www.cfmd.ca

 Creating a performance management
system starts with assessing the
organization’s strategy and how facility
Sometimes, the best mission statements are
management can best support that concise and to-the-point, e.g. “Our mission
strategy. Aligning with organizational is to support the goals and objectives of
mission is at the core of executing
a strategy that best meets the
our organization by providing a safe and
organization’s needs. comfortable workplace.”
Every facility management
organization should have a mission that
supports the organization’s mission,
vision, and values. That doesn’t
necessarily require an elaborate FM
mission statement. Sometimes, the
best mission statements are concise
FLEXIBLE &
and to-the-point. Here’s an example:
“Our mission is to support the goals
and objectives of our organization
RESILIENT
by providing a safe and comfortable
workplace.”
The FM group achieves alignment
when it thoroughly understands why
it is there. The mission statement serves
as a visual reminder of what is most
important to the FM department and
the organization. If the FM group has a
deep understanding of the mission and
aligns with the organizational strategy,
it can improve the performance of
facilities by improving decisions related
to resource allocation. Figure 2 shows
how organizational drivers cascade down
to the facility management level, and
how those drivers form the basis of the
facility management strategic and tactical
(operational) plans.
The commonly-used phrase “data-
driven decisions” can also apply in
facility management. The facility
manager should be able to construct a
performance management system that
enhances the ability to monitor, evaluate,
and assimilate facility performance data
— not necessarily lots of data, but the
right data.
The keys to developing and deploying
a functional performance management
The innovative Engineered Polymer makes this chair f lexible
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to the solicitations of the body, while the user sits, works
FLEX
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information into the right categories The resistance test allows this chair to suppor t a streng th
and create a process to analyze them f lexure higher than 2 20 lbs. (10 0 k g) avoiding any alterations.
at the right level. Figure 3 shows three
categories of metrics. The FM group Toll Free: 1 . 888 . 31BORGO
gathers data — process and management t: 416 . 679 . 8133 | f. 416 . 679 . 8139
metrics — at the tactical level to make www.borgo.com | sales@borgo.com borgo.com / flex
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effectiveness of the FM workforce and its

Canadian Facility Management & Design June 2016 CFM&D 15

[ fm education ]
Effective FM performance manage-
Figure 3 ment systems measure the right data. It’s
possible to measure and monitor at any
1 KPI Key Performance Strategic Level level in an organization, but KPIs rep-
Indicators (KPIs) Reporting resent the most important indicators (as
shown in Figure 4) without which the
2 Management
CS ness

organization would be unable to fulfil

R

its mission.
i
pa Bus

Management Metrics FM Level

(MMs) (Data Analysis) At the strategic level — the C-suite
ct,
l im e,
nta tim

ty,
e, S ty,

or facility director-level in a large

afe
me wn

rity lianc ctivi

3 Process organization — the metrics and

on n, Do

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o

wa Ener Os, to CM ,

measurements that signify success

t
r
En ctio

en
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p

Us , Op ce, gem
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need to be aligned with what the

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o
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,
tio plian ana

use use
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organization considers success. These

nti r Sa

Se

Process metrics Tactical Level

M

ter gy
Co ome

are often labeled critical success factors

t
nu

(PMs)
Co rde
En dg

(Data Collection)
on

and may not have much to do with

st

Bu

PM rk O
Cu

m
vir

facility performance directly. An

ag
Wo

Ra

example of a common critical success

factor at the organizational level is
customer satisfaction. Although there
operational practices. Process metrics KPIs are used at the director level may be many opportunities for the
are used by the facility manager and to demonstrate alignment with facilities to contribute to positive
supervisory staff to determine the organizational goals and value to the customer satisfaction, the facility itself
efficiency of the workforce, and to organization. may not be the primary driver, or the
monitor building efficiency, such However, all things that can be (and facility may effect customer satisfaction
as energy and water consumption. usually are) measured do not necessarily only tangentially.
Management metrics are used link to key performance indicators Think of a call centre, where the
by “middle-management” (often (KPIs). This process is depicted as a comfort of the customer service
the facility manager and director pyramid because the more strategic the representative is important, but
level) to determine how effectively information and metrics, the fewer the not necessarily the primary driver
the organization is functioning. success measures. of customer satisfaction at the

Figure 4

KPIs: the most important performance indicators

without which the organization would not be able
1 Operations
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(Reporting Value)
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Tactical initiatives

16 CFM&D June 2016 www.cfmd.ca

organizational level. In that case, it takes industry. Each of these benefits assure their parent organizations that
some strategic thinking and process- provides an opportunity for facility they are making business decisions
mapping to determine how the facility managers to demonstrate the value of that are aligned with and support the
links to the organization’s critical success the facility management function and organization’s mission. | CFM&D
factors and how facilities can make a
positive impact. Chris Hodges, P.E., CFM, LEED AP, IFMA Fellow, FRICS, is a principal and co-founder
There are often many facility of Facility Engineering Associates and is co-author of the book, Sustainable Facility
management functions that contribute Management, the Facility Manager’s Guide to Optimizing Building Performance.
directly to an organization’s critical Chris consults with clients on facility performance management and teaches facility
success factors. A performance management at George Mason University and Catholic University.
management system creates the link
between business success (critical success
factors) and the KPIs that are used to
define facility management success.
Building a performance management
system allows the facility manager to
collect the right data, formulate that
data into business information, and
consider that business information
in determining the efficiency and
effectiveness of the facility management
function. Knowing the efficiency and
effectiveness allows for closer alignment
with the mission, and creates a vehicle
for continuous improvement that keeps
the FM function focused on the critical
success factors for the organization.
It sounds simple, but there are truly
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Canadian Facility Management & Design June 2016 CFM&D 17

FACILITY DESIGN

A MUCHMUSIC-
WORTHY MAKEOVER
Ryerson University’s new Allan Slaight Radio Institute puts
students in tune with what’s happening in private-sector
broadcasting. A behind-the-scenes look at how an interior
renovation optimized space and introduced state-of-the-art
technology within its original facilities

BY MICHELLE ERVIN
I t wasn’t that long ago that the
radio station production studio
was quieted away behind
closed doors, where it matter
little what the interiors looked
like. The convergence of radio, TV
and new media has changed that.
As much as technology has advanced this
trend, the physical environment imposes
limits on what is possible. That was Ryerson
University’s experience as it updated
equipment within its original radio facilities,
constructed circa early 1990s in the Rogers
Communications Centre.

18 CFM&D June 2016 www.cfmd.ca


PHOTOS BY SCOTT NORSWORTHY
Recently, thanks to a $3-million
donation from the family foundation
of a legendary Canadian broadcaster,
the RTA School of Media was
able to undertake a major overhaul
of its radio facilities. When the
newly minted Allan Slaight Radio
Institute reopened to students last
fall, the optimized space was ready to
accommodate the influx of students
that its updated look and state-of-the-
art technology had attracted.
In his research for the project, Shawn
Haswell, manager of production and
Canadian Facility Management & Design June 2016 CFM&D 19
facilities at the RTA School of Media,
toured through radio stations in the
private sector. The program is designed
to prepare students for the working
world, so the new space needed to reflect
the environments they would encounter
post-graduation.
“We said: ‘How’s the industry doing
it now, where do we see it evolving, and
let’s design space to accommodate that
activity and hopefully excite students
to reinvigorate a passion in this space,’”
Haswell recalled.
“The old facility was created to be
�
The Allan Slaight Radio Institute announces
its presence with a “storefront” entrance.
in a professional mould, but may not
have necessarily had all the professional
finishes, and so we said, ‘This time, if
we’re going to do it, let’s do it right.’”
Among the facilities he visited,
Corus Entertainment’s now five-year-
old Dockside Drive digs stood out.
That led him to Ted Shore, principal
at Quadrangle Architects, which has
both broadcasting and interior design
expertise. Shore also referenced his earlier
2000s revamp of MuchMusic’s iconic
Queen Street studio in reimagining
Ryerson’s radio space.
FACILITY DESIGN
�
Clockwise from top left: The renovated
space brought hosts out from behind
closed doors, a large multi-purpose
control room and studio is home to the
Global Campus Network; a flexible commons
area serves as a nucleus to the institute’s five
production control suites.
20 CFM&D June 2016 www.cfmd.ca
Flexible furniture, technology and
large windows allowed the specialty TV
station to open its space out onto the
sidewalk for its Intimate and Interactive
shows featuring live concerts and
interviews. Likewise, the Allan Slaight
Radio Institute announces its presence
with a “storefront” entrance that projects
into the Rogers Communication
Centre’s internal street, ready to
welcome audiences for events with its
transparent glass doors.
Event or no, sweeping windows
flanking the entrance let passersby peer
into the SpiritLive studio where students
produce programming for the web-
streaming broadcast station. Not only channels, where they had live interviews
has the renovated space brought radio of bands, performances — Corus
hosts out from behind closed doors, but had that on Yonge Street before they
it has put them on camera, mirroring the moved to the Corus building — now
experience of the private sector. it’s expanding to news, it’s expanding to
“It’s an interesting dynamic because weather, it’s expanding to traffic.”
suddenly design in terms of the look Although cameras have placed
and feel has become important in radio increased focus on the design of
stations,” said Shore. “The layering on of broadcasting studios, they also generally
this visual component started in the rock demand a grey background. And now

that most production personnel are
working from screens, the environment
must be free from distracting visuals.
“It’s generally a fairly neutral palette,
but there was a challenge for us: How
do you introduce some punch, which
you don’t typically see in conventional
production facilities?” said Shore.
“You’ll see the chairs, you’ll see the
carpet in some of the rooms, you’ll see
Canadian Facility Management & Design June 2016 CFM&D 21
accent colours, and we went really bright
with those colours.”
That included the new neon-hued pink,
green and blue Herman Miller seating such
as the Swoop Plywood Lounge Chair.
Much of the furniture is moved about the
central commons area, a flexible space that
serves as a nucleus to the institute’s five
production control suites.
Beyond the commons area, which
was bustling with students working
on a video shoot during a recent
site tour, lies a large, multi-purpose
control room and studio where the
Global Campus Network initiative
resides. Its sliding glass doors, adorned
with decorative film depicting sound
waves, replaced a concrete block wall,
creating connectivity that the facilities
previously lacked.
The initiative sees students of the
RUTV station share content and
collaborate with students on campuses
spanning from Brazil to Denmark to
India to produce live programming
together over the Internet. The
interoperability of the institute’s new
technology has opened the door to new
possibilities.
For example, said Haswell, a live
performance occurring in the commons
area could be broadcast on SpiritLive
at the same time as it was streamed to
partners in the Global Campus Network.
“If you come in here, it looks like
a video control room; if you go in
there, it looks like a radio control
room,” he explained, “but both
have the ability to do the other
functions, and virtually all of the
rooms have that capacity.”
Shore selected Interface carpet
tile with a monolithic look for
its ski chalet-worthy durability,
switching from grey to green in
a series of small recording rooms.
There, the carpet tile was cut to fit
around recessed rings that conceal
racks that connect to the cable tray,
which is located under the floor
and routes wires to the second-
floor IT room.
Almost all of the technology is new,
including automation software used
by Corus and boards used by the
CBC. While the audio is now digital,
integration challenges forced the
institute to maintain wired video.
However, the space is future-proofed
to support for a transition to IP video
when the technology catches up.
Other future-proofing measures
included considering the possibility
of installing additional devices by
providing for further paths for wiring.
“The usual thing you’ll see in these
spaces is plug strips running up the
wall or exposed conduits added later,
so we wanted to minimize the need
for that down the road,” said Shore.
The flexibility of the facilities also
owes to the way scheduling informed
the design. Notably, the interview
room is shared by two production
rooms, facilitating more efficient use
of space. In the standard one-to-one
ratio, the interview room will sit
empty, Shore explained.
The optimized space has been
able to accommodate the upswing
in students who have decided to
take elective radio courses since
the institute’s extensive refresh, in
addition to the roughly 300 first-year
RTA School of Media students who
pass through. Whereas there used to
be one or two 30-person classes, there
are now four, said Haswell.
“One of the exciting things about
working here is that students are
always trying to push the envelope,
so they just come up with ideas and
say, ‘Can we do this?’” he observed.
“For the longest time we said, ‘Yes,
but that would be a challenge,’ or
we’d have to run a million feet of
XLR cable.”
Today, the Allan Slaight Radio
Institute equips students to experiment
in a new media environment, in ways
that logistical considerations would
have ruled out in Ryerson’s original
facilities. | CFM&D
[ operations & maintenance ]
BY PAUL GOLDIN
FIVE HIDDEN HOTSPOTS FOR GERMS
Some of the big maintenance projects in office buildings may distract from the small but
important cleaning activities that prevent cross-contamination. Paul Goldin goes over
common culprits and offers sanitation tips
W
hen it comes to cleaning
and maintenance in offices,
facility managers have a lot
to contend with on a regular
basis. Do the carpets need to
be deep-cleaned? Are hard-surface floors looking
their best? Do they need to be stripped, refinished,
deep scrubbed and recoated? And what about the
windows — do they need to be washed?
These are the big cleaning projects that most managers are
all too familiar with. However, some other cleaning issues
can actually be more serious — specifically for the health of
building users — and managers should be aware of them as
well. They are the germ hotspots typically found in offices.
Knowing where they are and how to address them can result
in a much healthier facility.
Here are some of the most common culprits, along with
sanitation tips:
COFFEE POTS
Coffee pots tend to get only a quick rinse in the sink.
However, they can harbour many germs, and the bulk of
them are on the handle. Studies indicate that only about one in
five people wash their hands — or wash their hands properly
— during the course of the day. This is why it’s common
to find both germs and fecal matter on coffeepot handles.
22 CFM&D June 2016 www.cfmd.ca
Tip: Each evening, clean the coffeepot with dish-washing liquid
and water, or in the dishwasher if one is available. If that’s not
an option, office users (or the cleaning crew) can easily tackle
this problem by using disposable disinfectant/cleaner wipes
made for professional use, as opposed to consumer use. They
will eliminate cross-contamination as well as leave the handle free
from particulates.
THE OFFICE SPONGE
Over the years there have been many reports of how sponges,
often used to clean kitchen counters and other areas, become
a collection of germs and bacteria. And consumers may have
heeded these warnings better than office workers. After all,
it’s not the office workers’ job to clean the kitchen sponge.
Tip: Replace sponges with paper towels or toss them in the
dishwasher. The heat of the water and the cleaning solution will
help kill some of the germs on the sponge.
SURFACES IN OPEN WORK SPACES
Many offices are now designed in such a way that workers
can use any available work area — tables, desks, counters. In
this environment, germs can spread to areas that have not
traditionally been considered hotspots for germs. The
University of Arizona found in studies that the typical office
desk — usually used by just one person — can have almost
21,000 germs on it. In an open work space, those germs
have greater potential to spread, which can be made worse
when people come to work coughing and sneezing.
Tip: Administrators should require that all desks,
tables, and counters be cleared at the end of the day
to make these surfaces easier for the custodial crew
to clean. Look for high-quality products that are
designed to kill a broad spectrum of bacteria and
viruses on hard and non-porous surfaces.
If the custodial crew uses a concentrated cleaner-
disinfectant, it’s important to note that this
product does not clean and disinfect in one step.
It’s one product that can be used for both steps.
To properly clean and disinfect a surface with
cleaner-disinfectant, clean first and then reapply the
product. Allow the proper dwell time indicated on
the label for disinfecting or sanitizing, and make
sure the product remains wet on the surface being
cleaned. If a cleaner-disinfectant is not selected, first
clean with an all-purpose cleaner, and then apply a
disinfectant, in a two-step process.
CARTS
Larger offices and office buildings often use carts for such
tasks as delivering mail or moving supplies. These carts,
and specifically their handles, often get overlooked, and
if they are cleaned, it’s only because they have become
noticeably soiled.
They should be cleaned well before this happens.
Bacteria on the handle can be transferred from the
hands of the user touching the handle to the package
and onto the hands of the person receiving the
package, otherwise known as cross-contamination.
Canadian Facility Management & Design June 2016 CFM&D 23
Tip: The disposable disinfectant or cleaner wipes mentioned
earlier are suitable for this cleaning task.
HIGH-TOUCH AREAS
Light switches, office equipment controls such as those
on copiers, drinking fountains, railings, and other high-
touch areas can become magnets for germs and bacteria. Just
like the coffeepot, carts, and open work spaces, these areas
are commonly overlooked when the facility is cleaned.
Tip: Make sure the scope of work in the custodial request
for proposal notes that all high-touch areas are to be cleaned
and sanitized daily. Also check that custodial crews use
a broad-spectrum sanitizer and/or cleaner-disinfectant
designed to kill a number of different types of pathogens.
There are many other germ-infested areas in an office setting;
however, one that may someday no longer need to mention is
the phone. Some companies are beginning to allow cell phones
— business and personal — to be used for business purposes.
Plus, some companies are switching to VoIP (voice over Internet
protocol) services so staffers can make and receive business calls
on their computers. Because cell phones and VoIP are typically
used exclusively by the same person, the chances of spreading
germs to other office workers are eliminated. | CFM&D
Paul Goldin is vice-president of Professional Cleaning
Solutions for Avmor, a Canadian provider of professional
cleaning solutions. He can be reached through the company
website at www.avmor.com or pgoldin@avmor.com.
[ info guide ]
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[ technology ]
BY NIKLAS MOELLER
THE EVOLUTION OF SOUND MASKING
A sound masking system’s role is to increase speech
privacy, control noise and boost occupant comfort, and
its architecture largely determines how it will perform.
Here’s how facility managers can get in sync with different
generations of this technology
M
ost facilities feature
an insufficient level
of ambient sound,
leaving employees
trying to work in
a ‘pin-drop’ environment in which
they can easily hear conversations and
noises.
When using a sound masking system
to address this issue, it is vital to ensure
that the engineered sound it distributes
is not only effective, but as unobtrusive
as possible. Unlike ‘white noise’ or ‘pink
noise’— terms often, but mistakenly,
used in this context — sound masking
follows a non-linear curve specifically
designed to balance acoustic control
and occupant comfort. A successful
implementation involves achieving both
goals, in equal measure.
No sound masking system can
accomplish these objectives ‘out of the
box.’ Regardless of its design, where
its loudspeakers are located or whether
they face upward or downward, the
sound changes as it interacts with various
elements across the facility’s interior.
In order to meet the specified curve,
an acoustician or trained technician
measures the sound at ear height,
examines the results, and adjusts the
system’s volume and frequency settings
accordingly. This process can be time-
consuming, but it is essential to ensure
the sound provides the intended effects
and that they are enjoyed equally by all
occupants.
However, it is impossible to achieve
perfection in every tuning location.
Consequently, a masking specification
will also include a ‘tolerance’ indicating
26 CFM&D June 2016 www.cfmd.ca
how much the sound is allowed to
deviate from the target curve across the
treated space. Because variations can
affect performance and comfort, it is
vital to keep this value to a minimum
— a fact emphasized by how the
architecture or ‘electronic design’
used by this technology has evolved
over the decades.
CENTRALIZED ARCHITECTURE
Centralized architecture originated in
the 1960s. In this configuration, the
equipment used for sound generation,
volume and frequency control is located
in a closet or room and connected to a
large number of loudspeakers, forming
a zone.
The facility is divided into basic
categories such as open plan, closed
room, corridor and reception, and a
zone is created for each type. Each
zone is then set to a ‘best average’ level;
however, the sound fluctuates as it
interacts with the workplace’s design.
If the volume must be increased due to
a performance deficiency in one area,
that change is applied to the entire zone,
making it too loud in others, or vice
versa. Most designs offer volume control
at each loudspeaker, but it is usually
limited to a few large steps. Furthermore,
each zone only offers global control over
frequency.
Because the sound cannot be finely
adjusted in local areas, centralized system
specifications allow a wide tolerance,
even as much as plus or minus two
A-weighted decibels (dBA), giving
an overall range of four dBA across
the space. One can usually expect a
10-per-cent reduction in performance
for each decibel below the target
masking volume. In other words, such
a broad tolerance can lead to a 40-per-
cent performance loss in unpredictable
locations across the facility.
DECENTRALIZED ARCHITECTURE
In the mid-1970s, engineers developed
decentralized architecture in order to
address the tuning obstacles posed by
large zones.
In this configuration, the electronics
used for sound generation, volume
and contour control are integrated into
‘master’ loudspeakers. Each master
is connected to up to two ‘satellite’
loudspeakers, which repeat their settings.
Therefore, a decentralized system’s zones
are only one to three loudspeakers in size
(i.e. 225 to 675 square feet or 30 to 62
square metres). Each zone also offers fine
volume control, allowing local variations
to be addressed and, hence, a more
consistent masking level to be achieved
across the facility.
However, frequency adjustment is still
limited. Furthermore, the acoustician or
technician has to make changes directly
at each master using a screwdriver or an
infrared remote control. It is advisable
to modify a sound masking system’s
settings when changes are made to the
physical characteristics of a space (e.g.
furnishings, partitions, ceiling, flooring)
or to occupancy (e.g. relocating a call
centre into an area formerly occupied by
accounting staff). It is almost certain that
these types of changes will occur during
a system’s lifespan. Therefore, engineers
needed to develop a more practical way
of adjusting the sound.
NETWORKED ARCHITECTURE
The first networked sound masking
system was introduced more than a
decade ago. This technology leverages the
benefits of decentralized electronics, but
 also networks the system’s components system’s physical design. Furthermore, occupant comfort; therefore, it is vital
together throughout the facility or across networked architecture allows integrators for the masking sound to be delivered
an entire campus. Components are to offer functions not possible with within the highest degree of precision
addressable in order to provide full control earlier configurations, including on- and consistency possible. Fortunately,
over all settings from a control panel demand paging, 24-hour monitoring, this goal can be cost-effectively
and/or software. Adjustments can easily email notification, programmable in- achieved with modern sound-masking
be made as needed, maintaining peak room controls, and integration with architecture. While being able to
performance over the life of the system. other building control systems. properly categorize a technology as
When designed with small zones of centralized, decentralized or networked
one to three loudspeakers offering fine HYBRID ARCHITECTURE will not tell one everything it can or
volume (i.e. 0.5 dBA) and frequency (i.e. Vendors have also experimented with cannot do, its architecture provides the
one-third octave) control, networked combining architectures — for example, foundation for its performance and,
architecture can provide consistency by providing individual zones for closed hence, it is the best place to start. | CFM&D
in the overall masking volume not rooms and large zones across open plans.
exceeding plus or minus 0.5 dBA (i.e. However, as noted above, centralized Read more about
one dBA overall), yielding much better architecture is unable to adjust for workplace technology at
results than previous architectures. Some acoustical variations across the floor
networked systems are tuned using a plate, which can be considerable, even
computer, which rapidly and accurately within an open plan.
adjusts the masking output to match the In the end, variations can significantly
specified curve. impact speech privacy, noise control and
Zoning for functions such as paging
and occupant control are independent Niklas Moeller is the vice-president of K.R. Moeller Associates Ltd., manufacturer of the
from each other and handled digitally LogiSon Acoustic Network sound masking system (www.logison.com). He also writes an
rather than by hardwiring, allowing acoustics blog at soundmaskingblog.com.
changes to be made without altering the

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Canadian Facility Management & Design June 2016 CFM&D 27

REMI_QP_2016.indd 1 2016-06-21 9:13 AM

LIGHTING FEATURE
BY JORDAN GOULET, JEAN-PIERRE
HUPPÉ AND ANDRÉ GAGNÉ
THE OTHER CITY OF LIGHT
A five-star hotel in Montreal illuminates the progression of
LED technology with an upgrade that cut costs and energy
use without sacrificing quality of output. Team members
give an overview of the project; plus, they offer tips on how
to follow in its shining example
L
ighting accounts for as
much as 30 to 40 per cent
of the energy costs within
the average commercial
building, school, or
hospitality setting today. As such,
it represents a major expense for
building professionals, who often find
themselves struggling to balance rising
costs and tight budgets.
However, lighting is also an expense
which savvy facility managers can
28 CFM&D June 2016 www.cfmd.ca
�
Six-watt MR16 LED lamps
replaced 35-watt halogen
MR16 lamps used for accent/
display, recessed and track
lighting as part of an upgrade at
Hôtel Le Crystal in Montreal.
proactively address via upgrades to
energy-efficient technologies. LEDs
stand as one of the industry’s most
powerful means of achieving long-
lasting, maintenance-free facility lighting
while significantly reducing energy use
and costs.
Over the past five to seven years,
fast-moving LED technology has come
down in price, evolving to become a
high-quality replacement option for
existing light sources. It can reduce
energy use and costs by as much as
two-thirds or more with the same or
improved light output.
LED solutions are available to replace
conventional lighting technologies in
most facility lighting applications. Those
applications include linear fluorescent
systems in schools and office buildings,
high-intensity discharge (HID)
technology in parking lots and garages,
and halogen and incandescent sources
often used in hotels and restaurants.
Based on their long life and reliability,
LEDs are particularly well-suited
to common areas with 24-hour or
otherwise long operating hours. They
are also ideal for use in difficult-to-
access and maintain locations, driving
quick payback periods and returns on
investment (ROI).
A SHINING EXAMPLE
Montreal’s renowned Hôtel Le Crystal
is among the many Canadian facilities
that have undertaken LED upgrades.
Administrators at the five-star hotel
sought to save energy and drive
sustainability while enhancing their guest
experience and determined that an LED
lighting upgrade could help achieve
these objectives.
The hotel replaced fluorescent tubes
in their parking garage with T8 LED
5000K lamps and installed T8 LED
lamps with a 3000K colour temperature
in guest rooms, conference rooms, and
office areas. Six-watt MR16 LED lamps
replaced 35-watt halogen MR16 lamps
used for accent/display, recessed, and
track lighting throughout the property.
As a result, the hotel expects to see
more than $52,000 in combined energy
and maintenance cost savings annually.
At the same time, by reducing its annual
energy use by 365,158 kilowatt hours
and avoiding emitting 265,013 kilograms
of carbon dioxide into the atmosphere
annually, the upgrade enabled Hôtel Le
�
Top to bottom: A T8 LED lamp with a
3000K colour temperature replaced
a fluorescent lamp; T8 LED 5000K
lamps replaced fluorescent tubes in Hôtel
Le Crystal’s parking garage.

Crystal to show positive environmental

stewardship and position itself as a leader
in green design and sustainable practices.
Following the hotel’s upgrade to LEDs,
its guests and staff reported that they
didn’t notice a change in the lighting.
This demonstrated that an upgrade
to appropriate and high-quality LED
solutions can occur in a seamless transition
to a more energy-efficient system without
any discernable difference in lighting
quality, ambiance, or aesthetics (unless
that’s a design objective).

TIPS FOR GETTING STARTED

What follows are some tips on how to
get started on the path to improved
lighting quality, energy savings, and
lower maintenance costs via LED
upgrade:
Before undertaking an upgrade, it’s
helpful to survey a cross-section of
building occupants to better understand
what they’re looking for in a lighting
system and how well the current system
is meeting their needs based on the tasks
performed in the space. As part of this
assessment, talk to maintenance staff to
gain insights into any issues associated
with the existing system, so that the
new system can address and potentially
eliminate these problems.
Also consider having experts from an
experienced lighting manufacturer or a impact on building operations, while range of LED solutions readily available
qualified electrical distributor conduct a delivering promised results. in marketplace, even facilities on a
detailed lighting audit of the facility. The Don’t forget to investigate incentives. tight budget can attain the benefits
audit will produce a thorough analysis of In many locations, quality LED products of the energy-efficient, long life, and
the current lighting system, the energy- are eligible for rebates from local utilities, a low-maintenance lighting technology.
saving opportunities that reside in the benefit which can help offset the upfront Look for extended warrantees for
building, and the specific lighting products cost of the upgrade, reduce the project’s added security and peace of mind, and
that will be best-suited to a facility based payback period, and increase its ROI. confidence in choice of provider and
on its operator’s lighting goals. At the same time, with the broad products. | CFM&D
It goes without saying that
organizations should work with Jordan Goulet is an account manager at Osram Sylvania. He can be reached at Jordan.
experienced manufacturers and Goulet@sylvania.com. Jean-Pierre Huppé is a business development manager at Fusion
channel partners on lighting upgrades. Énergie. He can be reached at jphuppe@fusionenergie.ca. André Gagné is a lighting
Professionals know how to ensure a specialist at Nedco, a Rexel division. He can be reached at andre.gagne@nedco.qc.ca.
smooth process by minimizing any

Canadian Facility Management & Design June 2016 CFM&D 29

MANUFACTURER PROFILE
SPONSORED CONTENT

A BRIGHT IDEA
Fort Erie, Ontario’s Barbican carved out a niche, Owner Andrew Cook, an engineer
manufacturing high-quality custom and standard lighting by trade, and his wife and CFO, Ainslie,
solutions for the specifier market. Twenty-five years later, celebrated 25 years in business last year.
the North American company has reached the $10-million Barbican started out as a North American
mark and has set its sight on global expansion. manufacturer and distributer for Noral
outdoor lighting. With the demise of
Left to right: Barbican’s Noral, Barbican quickly adapted to
owner, Andrew Cook;
Cook’s wife
the changing market by utilizing its
and CFO, Ainslie; manufacturing capabilities to address
Steven Geiger, Vice custom lighting demands.
President of Sales
Designers can bring unique lighting
concepts to Barbican, and Barbican can
transform these concepts into products,

B
arbican is currently
completing the primary
lighting on all 28
floors of the California
offices of LinkedIn, the
world’s largest professional network.
The publicly traded company selected
a new modular product, which comes
in a variety of reconfigurable shapes
and sizes. All of Barbican’s fixtures
meet the stringent Title 24 California
Standards.
“LinkedIn selected Barbican’s
METRO modular product so that they
could distinguish floors and different
departments by illuminated colour
selection,” said Steven Geiger, Vice
President of Sales, Barbican.
Barbican, a Fort Erie, Ontario-based
lighting manufacturer, has reached the
$10-million mark and is now aggressively
working towards the next level. Geiger
was hired in a newly created position to
oversee the company’s strategy, which
involves plans to boost its brand presence
in major markets this year and to expand
to Europe and the Middle East the
following year.
including testing them in its ETL-certified
facilities, for specific projects.
“When some of these custom products
became popular in the specifier market,
we integrated many of these designs
into our standard product offering,” said
Geiger.
As it pursues growth, the company
has committed to introducing a new
product every 90 days, from photometry,
literature, and samples, as a way to
maintain momentum. The goal is to get
both its sales reps and the architectural and
interior design community excited about
its pipeline of new offerings.
Currently, Barbican has 74 independent

CREDIT: HENDERSON ENGINEERS INC. | MICHAEL ROBINSON PHOTOGRAPHY LLC

30 CFM&D June 2016 www.cfmd.ca

 CREDIT: © 2015, NELSON, DESIGNER AND HALKIN MASON PHOTOGRAPHY LLC
�
Barbican’s ARQs are installed in the Philadelphia Convention
and Visitors Bureau (top); the lighting manufacturer’s
circular drums are installed in AMC Theater (bottom and
opposite page).

laminated fabric finish and fully enclosed construction presented

a solution to a problem that was not available from anyone else
in the industry. It protected $300 fixtures from being destroyed
by 30-cent ketchup packets when kids stopping by the
restaurant late at night squirted them upwards onto the lighting.
Barbican’s business is divided between the commercial,
hospitality, and health care market segments, along with some
industrial and institutional work. As much as 75 per cent of its
manufacturing output gets shipped to clients in the U.S.
Right now, the company is ramping up its social media
presence, including improved documentation of its installations
and testimonials, as well as its physical presence with an
expanded sales force. This also includes attending primary trade
shows, such as NEOCON. Barbican brought home three
product awards from NEOCON 2016, including a “Best of
Show” for lighting products. Expansion will also include setting
up permanent showrooms in Chicago’s Merchandise Mart
(October 2016) and in Toronto. Barbican also plans to open
showrooms in New York and Los Angeles within the year.
With its sight set on growth, Barbican is keenly attuned to
trends in the contract lighting marketplace, one of which is the
demand for modular, reconfigurable solutions.
“The typical day of creating a single fixture at a certain size is
still there for some clients, but most really are looking for a lot
more reusability, re-configurability and longer lifespan,” said
Geiger.
Another major trend is the transition to LED as a lighting
sales reps covering all major and secondary markets in North source. Whereas the lighting manufacturer used to provide its
America. Its expansion plans will see the lighting manufacturer products in CFL, fluorescent and incandescent options, it now
add sales reps in the Caribbean as well as Central America and the provides only LED light sources as the standard. In addition to its
northern regions of South America. focus on energy-efficient products, the company’s supply chain,
At the same time, the company has undergone a branding refresh, which is limited to within 500 kilometres of its manufacturing
redesigning its literature and website in a clean and contemporary facilities, makes its offerings LEED-friendly.
style aimed at appealing to its target market of architects, interior Barbican is investing now for its projected growth, by
and lighting designers. By getting designers to create their building its manufacturing capacity with new machinery and
specifications based on Barbican’s capabilities and product line, the expanded facilities, adding 40,000 square feet to its current
lighting manufacturer establishes a “protected interest” in projects 85,000-square-foot operation. What’s more, the company
because it’s impossible to switch out the product spec. is preparing to go overseas in the next 12 to 18 months, and
“The products are too unique, the construction quality is too is looking at establishing another manufacturing facility in
unique, and the design and finish process is too unique,” explained Germany.
Geiger. “To be effective in Europe and the Middle East, we’re going
Indeed, it’s the product that sets Barbican apart. Most of the to have to establish manufacturing facilities in that marketplace,”
company’s designs are fully enclosed, meaning they have a top and said Geiger.
bottom, preventing dirt and dust from infiltrating the interior of Barbican is confident it has the right product and is positioned
the fixture. The fixtures come in a variety of finishes, including to succeed in its global expansion plans. When Cook looks back
aluminum, fiberglass and metal. Barbican is best known for a on Barbican’s success to date, he says: “From our beginnings
laminated fabric finish, which makes the exterior washable, ideal in a schoolhouse to the present day, we have always strived to
for health care and hospitality applications. Together, these features expand our abilities by investing in our people and equipment.
provide the product longevity in both wear and performance. We believe local production and a multidiscipline approach to
One of Barbican’s major clients, McDonald’s, challenged the manufacturing leads to new and unique materials with which
manufacturer to provide a “ketchup-free” fixture. The washable to create new and unique product.” | CFM&D

Canadian Facility Management & Design June 2016 CFM&D 31

 FOCUS ON LIGHTING

WHAT’S WATT
From slim luminaires for tight ceiling spaces
to infrared obstruction lighting, this year’s
field of LED entrants to the marketplace has
something for everyone

GE Lighting’s Lumination™ LED LIS Series fixtures bring

Suitable for use in drywall or grid ceiling systems, Notch
by Fluxwerx is a linear, recessed LED luminaire featuring a
unique hollow aperture design. The luminaire comes in continuous
runs (one-foot increments in drywall; two-foot increments in t-bar
ceilings [on-grid]) or standalone fixtures of two, three, four or eight
feet as well as a two-by-two L-shaped corner. Notch integrates
Fluxwerx Anidolic | Extraction optics for precisely controlled
optical distributions with no view of the LED point source in either
symmetric or asymmetric for library stacks and retail.
a modern, clean appearance to any setting with an open
ceiling design. These streamlined fixtures are perfect for low bay
retail, warehouse and industrial settings. Easy installation allows
for mechanically snapping fixtures together without the use of
additional tools. Available in one-by-four feet and one-by-eight
feet models, they work seamlessly with energy management
lighting control systems. These fixtures are equipped with a
controls ready system, now featuring a replaceable light engine
as well as TriGain™ technology.

SYLVANIA LEDVANCE Edge-Lit

Panels have a slim design that is ideal
for tight ceiling spaces. These LED
luminaires are easy to install and provide
uniform illumination in offices, retail or
hospitality areas. Their flat-lens edge-lit
diffuser is also designed to minimize glare
and eliminate the harsh prismatic look.
Offering up to 47 per cent in energy savings,
edge-lit panels are available in one-by-four,
two-by-two and two-by-four feet versions.

32 CFM&D June 2016 www.cfmd.ca

 Essentia® by Cree is a new LED downlight portfolio featuring
complete solutions in a variety of configurations, including
adjustable accents and wall washers. The product line has a colour
rendering index (CRI) of 90 in colour temperatures of 2700K, 3000K,
3500K and 4000K. Delivering up to 93 lumens per watt, the portfolio
includes four, six and eight-inch round apertures with out-of-the-
box dimming capabilities to one per cent and universal voltage. The
downlights have a 50,000-hour rated lifetime.

New from Larson Electronics is the 3,900-Watt LED Work Area String
Light Set, which provides 338,000 lumens of high-quality light. Each
of its 26, 150-watt LED light fixtures have copper-free aluminum alloy bodies
that are corrosion-resistant thanks to their powder coating. The fixtures are
connected in series along 400 feet of 10/3 SOOW cable with even spacing
and 15 feet of cable between each light along the 400-foot backbone.
UL1598-approved, the unit is ideal for inspections and temporary illumination
in wet locations. The combination of heating-dissipating design and LED
technology contributes to the 60,000-hour rated lifespan of each fixture.
Dialight recently introduced the Vigilant® LED Dual Red/
White Strobe with Infrared (IR) obstruction lighting system. The
added IR LEDs improve safety and visibility for pilots who use
night-vision goggles, some of which have filters that block out
the light produced by red LEDs. The IR LEDS operate at a peak
intensity of 850 nanometres for 360-degree visibility with the
latest generation of night-vision goggles, which use Class B or
C filters. Transport Canada has yet to roll our IR requirements,
but that is expected to change as night-vision goggles become
increasingly popular.

The Wave by Barbican is a modular,

reconfigurable, standalone LED lighting system
with a contemporary look and performance levels
suited to commercial, healthcare and hospitality
environments. The product line uses advanced
green energy technology and is available in a
range of finishes, including laminated, washable
fabric. Its fully enclosed fixtures prevent dirt and
dust infiltration for years of unobstructed use. The
product line also offers a variety of shapes, sizes
and proportions, with heights and widths spanning
from three to 12 feet and circle sections spanning
from 1/2 to 1/12. Driver locations are visible surface
ceiling, remote/acoustic tile or recessed/flush.

Canadian Facility Management & Design June 2016 CFM&D 33

[ last word ]
BY PAUL AMENDOLA
TECH TO THE RESCUE
Hard copy lists of persons requiring assistance have their
limitations during emergency building evacuations, argues
Paul Amendola. New systems help first responders deploy
their resources more efficiently to get everyone to safety
T
he National Fire Code
requires building
operators to have
evacuation procedures
for all occupants,
including any special provisions for
persons requiring assistance (PRA).
The Health and Safety Act requires
employers to take every precaution
reasonable in the circumstances to
protect a worker, including accounting
for everyone during an evacuation.
Building operators and employers
can meet these requirements with an
approved fire safety plan that outlines
emergency procedures particular to
their facility. As part of that plan, most
employers establish teams of floor
wardens made up of searchers, exit
monitors, a leader and an alternate leade .
When there is an evacuation, the
team of floor wardens assembles in
a common area, such as the elevator
lobby, and quickly sweeps the floor,
advising everyone to exit to the nearest
stairwell. They also search the floor to
identify and lead those that cannot exit
to a designated safety zone.
Once the search is over, the floor
wardens evacuate outside to their
predetermined assembly area, where they
advise their employer, fire department
or property manager of the location of
PRA by paper or memory.
Some property management
companies and/or employers keep
a list PRA so that they can provide
this information to firefighters and
emergency personnel upon arrival.
However, if this list is not updated on
a regular basis, then it loses its reliability
and results in firefighters conducting
thorough blind searches.
34 CFM&D June 2016 www.cfmd.ca
Lack of updates may also cause
emergency personnel to search for
someone that is not in danger, or even
worse, cause them to miss someone
who does require assistance. Without
knowing who and how many people
require rescue on a threatened floor,
firefighters can’t efficiently allocate
their resources, putting the PRA and
themselves at risk. A better understanding
of where people are in the building
during an evacuation will help prepare
firefighters and ensure the safety of those
that cannot exit independently.
Maintaining accurate PRA and
employee lists requires regular attention
to ensure that they contain up-to-date
personal/contact information. This task
tends to be labour-intensive and tedious
when these details are inputted manually
and stored in a printed binder.
In the event of an evacuation,
managers could contact each employee
known to require assistance and ask
their whereabouts. Likewise, property
managers could use their PRA list for the
building, typically located in their central
alarm control facility (CACF) room.
In theory, this works, but it is very
time consuming and realistically contains
outdated information. This process can
also be very chaotic and overwhelming
since evacuations are unplanned.
Technology has advanced to a stage
where managers can easily deploy a
system in their workplace to automate
the process of accounting for everyone
during evacuations. The system lets users
Paul Amendola has more than 10 years’ experience in the life safety industry. He is
president and CEO of Rapid Evac, a Toronto-based company that creates safer workplaces
through software.
add themselves to a specific building and
puts them in charge of inputting and
updating their contact information.
In the event of an evacuation, the
user calls the system (or the system is
prompted to automatically call the user,
depending on the property set-up) to
advise if they are safe. If the individual
is not safe, they can input where they
are located — for example, on the 35th
floor in Stair B.
All information collected becomes
available to firefighters upon arrival to
ensure they have adequate resources for
the threatened floors with PRAs. They
will be able to see where help is required.
Managers will also have access to this
information to ensure their staff is safe.
The technology also allows for one-
on-one contact between the user
requiring assistance and emergency
personnel. The individual is accounted
for and can be kept in the loop about the
evacuation status if, for example, they are
going to be evacuated or if it was a false
alarm and no action is required. The
technology not only assists firefighters
and employers, but also assists 9-1-1
dispatchers by keeping their phone lines
clear for serious emergencies.
Technology like this is slowly being
adopted in workplaces to bridge the
accountability gaps during evacuations
and help firefighters in ever-growing
vertical cities. Most software solutions
take only a few minutes to set up.
These few minutes could make a
world of difference in the event of a
serious emergency. Such technology
allows employers to comply with the
Fire Code and Health and Safety Act
by ensuing information is accurate
and everyone is accounted for during
evacuations. | CFM&D
 commercial | institutional | health care | hospitality | industrial

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