INTRODUCTION TO FACILITIES MANAGEMENT

COURSE OUTLINE

ACADEMY

The Introduction to Facilities Management course offers delegates the understanding of the strategic
focus and importance of Facilities Management. Key points addressed in this course include:

Duration: 3 Days
Accreditation: Services Seta Unit Standard 15059
SAQA NQF 4
SECTION 1 THE COMPONENTS OF FACILITIES MANAGEMENT

SECTION 2 THE ORIGINS OF FACILITIES MANAGEMENT

Facilities Management – A Service
- Defining Service
- Corporate and Cultural Service
- Different Service Delivery Approaches

The Birth and Drivers and Drivers of the FM Industry

- The Container and the Contained
- Phase 1: Facilities Planning (1970’s)
- Phase 2: The Facilities Manager Profession (1980’s)
- Phase 3: Converging Business (1990’s)
- Phase 4: (200’s)
- Facilities Management and Workspace Planning
- Facilities Management – Fad or Profession?
- The 5 Factors Resulting in Facilities Management
- The Need to Formalise the Profession
- Politics, Privatisation and Consumerism
Facilities Management in South Africa
The South African Industry
- A Brief Overview of Development
- The Main Players

Opportunities within the Industry

Worthwhile Internet Links
 INTRODUCTION TO FACILITIES MANAGEMENT
COURSE OUTLINE

ACADEMY
SECTION 3 DEFINING FACILITIES MANAGEMENT
Defining Facilities Management
Facilities Management Supporting Business
- The Core vs. Non-Core Concept
- Matching Organisational Needs to Physical Environment
- Adapting to the Changing Organisation
- Aligning Facilities Management Pushing the Business’ Product
- The Facilities Management Division – Part of the Organisation
- The Four “P’s” of Facilities Management

The Roles and Responsibilities of Facilities Management

- Key Concepts
- Functional Areas
- Innovation – The Concept of Fit for Purpose
More than the Sum of Its Parts
A Service, A Function, A Process, A Discipline
- The Service Side of Facilities Management
- The Operational Side of Facilities Management
- The Process Side of Facilities Management
- Facilities Management as a True Management Discipline

SECTION 4 CATEGORISING FACILITIES MANAGEMENT

Disciplines Facilities Management Touches
Facilities Services
Categorising Facilities Services into Types
- Technical and Non-Technical Services
- Hard and Soft Services
- Strategic and Non-Strategic Services

Categorising Services into Process Components

The Challenges Facing the Facilities Manager
 INTRODUCTION TO FACILITIES MANAGEMENT
COURSE OUTLINE

ACADEMY
SECTION 5 THE FACILIITES MANAGER’S TOOLBOX
Strategic Management
- The Facilities Plan
- Key Performance Areas
Financial Management
- Capital
- Capex
- Income
- Expense
- Cash Flows
- Tax

Risk Management
Planning
Project Management
Operations Management
- Managing Building Services
- Procurement Management
- Contract and Contractor Management
- Management of Diverse and Specialist Services
- Managing Customer Services
- Managing the Working Environment

Quality and Reliability

- Techniques for Achieving Reliability
- Quality Control
- Quality Assurance
- Quality Management

Property Management
- Property Portfolio Strategy
- Law Governing Property Management
- Property and Asset Register
- Understanding Building Design
- Building Fabric Maintenance

Leadership (Including Communications)

 INTRODUCTION TO FACILITIES MANAGEMENT
COURSE OUTLINE

ACADEMY
SECTION 6 PRACTICING FACILITIES MANAGEMENT
Corporate Organisation Structure
Establishing and Managing Facilities Department
- Planning the Facilities Function
- Structuring the Operation
- Developing a Facilities Service Culture

Managing the Operation

Technology in Facilities Management
- General Client Organisation Technology
- Technology Competence
- Problem Management
- An Integrated Facilities Operation
- Planned Management
- IT Legislation

Managing a Facilities Change Event

Strategic Facilities Management
The Future of Facilities Management
 INTRODUCTION TO FACILITIES MANAGEMENT
COURSE OUTLINE

ACADEMY

SAQA US ID UNIT STANDARD TITLE

15059 Identify and Coordinate Facilities Management Opportunities
NQF Level 4 Credit 5

Learners accessing this qualification will have demonstrated competence in the day-to-day business
operations, English Communication to the equivalent of NQF Level 3 and Mathematics at NQF Level 3.
They will also have demonstrated competence in computer technology at NQF Level 3.

This unit standard forms part of the qualification – National Certificate in Property Practice, registered at
Level 4 on the National Qualifications Framework. Learners working towards this standard will be learning
towards the full qualification, or will be working within a Property Environment, specialising in Property
Management where the acquisition of competence against this standard will add value to their
understanding of the sector and functioning in the workplace. This standard will also add value to learners
who are starting or working in their own Property and / or Real Estate business.

The purpose of this standard is for learners to identify, understand and implement activities and operations
required in the effective management of facilities.

The qualifying learner is capable of:

 Identifying aspects relating to facilities analysis

 Recognising and coordinating activities with regard to facilities management
 Monitoring and ensuring efficient management of facilities