The Complete ServiceNow

System Administrator Course

Section 2 - ServiceNow Overview
Course Outline
1 Course Introduction 6 User Administration

2 ServiceNow Overview 7 Core Applications

3 Lists, Forms, & the UI 8 System Administration

4 Customizations 9 Building A Custom App

5 Tables & Fields 10

Section Outline
1 What is ServiceNow 6 User Interface (UI)

2 ServiceNow Ecosystem 7 Application Navigator

3 ServiceNow Stack 8 Banner

4 Releases 9 Content Frame

5 Environments 10
What is ServiceNow
• Software-as-a-Service
• Started as ITSM suite
• Expanding rapidly
• Custom application development

Client ServiceNow
(browser) Internet Datacenter
ServiceNow Ecosystem

IT Service IT Operations IT Business

Management Management Management

Software Asset
Performance Analytics Security Operations
Management

Customer Service
HR Service Delivery Governance, Risk, and Compliance
Management
The ServiceNow Stack
• Apache Tomcat web server
• J2EE application server
• MySQL database
• Mozilla Rhino JavaScript engine

ServiceNow Datacenter

DB
Web Server App Server
Server
Client Load
(browser) Internet Balancer
DB
Web Server App Server
Server
 Releases
• Roughly a 10-12 month release cycle
Feature Release Year
• Feature release, patch release, hot-fix
Eureka 2014
• New UI, new apps, new features
Fuji 2015
• Always evolving
Geneva 2015
Helsinki 2016
Hotfix Hotfix
Istanbul 2017
Jakarta 2017
Kingston 2018
Feature Release Feature Release

Patch
release
Environments
• Clone environments
• Push changes from 1 instance to another
• Test should be as close to Production as possible

Development Test Production

 • 3 main UI components
• Banner
• Application Navigator
• Main Content

• Lists & Forms

• UI versions
• UI15

User Interface • UI16

• List v3
Application Navigator
• Menu of applications
• Application filter search box
• Starred favorites & History
• Applications & Modules
Banner

• Company logo and banner text

• User profile
• Global search
• Chat
• Help
• User settings
Content Frame
• Main window
• Application views
• Lists
• Forms
• UI pages
• etc.
Demo