Self-Assessment Guide

Qualification Title: Food and Beverage Service

Name: ___________________________________________________________________________
Present Address: __________________________________________________________________
Contact No.: _______________________________ E-mail address: _________________________

Instruction/Direction:
This instrument is use to determine your level of competency in Food and Beverage Service.
Answer the questions as honest as possible in order for us to determine your present
competencies that will serve as our basis in identifying your training needs.

Based on the rating scale below, please rate your present competency level in the following
areas by putting a check () in the appropriate column.

PROMOTE FOOD AND BEVERAGE PRODUCTS 1 2 3

Know The Product

Mastered the names and pronunciations of dishes in menu.

Memorized ingredients of dishes.

Known the sauces and accompaniments by heart.

Studied descriptions of every item and menu.

Mastered common food allergens to prevent serious health

consequence.

Undertake Suggestive Selling

Provide clear explanations and description about food item

information.
Offer items on special promos to assist guest with food and beverage
selection.
Suggest name of specific items to guest rather than just mentioning general
categories in the menu to help them make the choice and know what they
want.

Recommend standard food and beverage pairings

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 Provide several choices to guest.

Descriptive words used while explaining the dishes to make it more

tempting appetizing.
Carried out suggestive selling discreetly not to be pushy or too
aggressive.

Carry out Upselling strategies

Suggest slowing moving but highly profitable items to increase guest

check.

Offered second serving of items ordered.

Mention food portion or size for possible adjustments with the orders.

Recommend new items to regular guest to encourage them to try other

items in the menu.

What other competencies/areas do you want to learn?

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