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INTERNATIONAL SCHOOL OF TECHNOLOGY, ARTS AND CULINARY OF DAVAO CITY, INC

(Formerly International Skills Training and Assessment Center of Davao, Inc.)


Corner Loyola St., J.P. Laurel Ave. Davao City
Contact No. 327-5186/09202892653/09107638725 email Address: istacdavao2014@gmail.com

Session Plan

Sector : TOURISM
Qualification Title : HOUSEKEEPING NC2
Unit of Competency : PROVIDE HOUSEKEEPING TO GUEST
Module Title : PROVIDING HOUSEKEPING SERVICES TO GUEST
Learning Outcomes:
Upon completion of this module, the trainees must be able to:
1. Receive housekeeping request
2. provide/ service housekeeping request
3. provide advice to guest
4. liaise with other department
A. Introduction
This unit of competency deals with the skills and knowledge required to provide a range of general housekeeping to guest
1. Housekeepers should ackowledge the guest.
B. Learning Activities
LO. 1. Recieved housekeeping request
Learning Content Methods Presentation Practice Feedback Resources Time
 Type of Request -Lecture Read information sheet 1,1-1 Answer Self-Check Trainee checks - Providing
-Self-paced on Type of Request” 1.1-1 answers against housekeeping
learning the answer key services to guest
- CBLM

Procedure on -Self-paced Read information sheet 1.1-2 Answer Self Check Trainee checks - Providing
housekeeping Learning on “Procedure on 1.1-2 answers against housekeeping
Request housekeeping request’ the answer key services to guest
- CBLM
LO. 2. Provide/ service housekeeping request

Learning Content Methods Presentation Practice Feedback Resources Time


 Different equipment -Self-paced Read information sheet 1.2-1 Answer Self-Check Trainee checks - Providing
in the guest room learning; on “Different equipment in 1.2-1 answers against housekeeping
the guest room” the answer key services to guest
- CBLM

Trainer
 Requested item for - Self-paced Refer to Task Sheet (1.2-1) Perform Task Sheet evaluates - Providing
the guest room learning (1.2-1) trainee’s output housekeeping
using the services to guest
performance - CBLM
checklist

LO. 3. Provide advice to guest


Learning Content Methods Presentation Practice Feedback Resources Time
 Proper information - Self-paced  Read information sheet Answer Self-Check Trainee checks - Providing
to guest learning 1.3-1 on “Proper 1.3-1 answers against housekeeping
information to guest” the answer key services to guest
- CBLM

 Provide support = self-paced Read information sheet 1.3-2 Answer Self-Check Trainee checks - Providing
services learning on “provide support 1.3-2 answers against housekeeping
services” the answer key services to guest
- CBLM

LO. 4. Liaise with other department


Learning Content Methods Presentation Practice Feedback Resources Time

 Reported Mal- - Self-paced Read information sheet 1.4-1 Answer Self-Check Trainee checks -Providing
function learning on “Reported Mal-function” 1.4-1 answers against housekeeping
the answer key Services to guest

= CBLM

 Updated request - Self-paced Read information sheet 1.4-2 Answer Self-Check Trainee checks - Providing
learning on “Updated request” 1.4-2 answers against housekeeping
the answer key services to guest
- CBLM

C. Assessment Plan:

Written assessment: Trainee/s will be assessed on their knowledge in receiving reservation request, recording details of reservation, updating
reservations and advising others on reservation details.

Performance assessment: Trainee/s will be assessed while giving a demo on receiving and processing reservations.

D. Trainer’s Self- Reflection of the Session

Prepared by:

__________________________
Trainer