MODELLING AND SIMULATION

Goliath National Bank Simulation

An Undergraduate Project Report

Department of Computer Science

College of Computing Education
University of Mindanao

Kenneth Brian Reyes

Karl Dame Angelo Abad

Presented to:

Prof. Randy Ardeña

October 2019

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 TABLE OF CONTENTS

Page No.

I. Problem Description and Analysis . . . . . . . . . . . . . . . . . . . …………………... …..... 3

II. Model Development ………………………………………………... . . . . . . . . . . . . . . . . . 3

III. Use Case and Process Flow Diagrams. . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . 4

IV. Simulation Results .. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

V. Discussion and Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

VI. Code Solution for the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 to 8

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I]PROBLEM DESCRIPTION AND ANALYSIS

Banks are one of the most important industries in the community. Of course, banks are expected to render
service timely and efficiently. In order to address that, banks need to make sure that they have enough machines and
employees to accommodate their clients, without compromising costs. This simulation project presents how much the
number of employees and machines affects the banks overall efficiency.

For example, a branch of Ironwall Security Bank is comprised of two ATMs and five Bank tellers. Will it be
enough to accommodate twenty clients at a time? Will a wait time of six minutes be too much, or just enough? These
are the kinds of questions we would like to address in this simulation.

Our problem will be for a BPI (Bank of the Philippine Islands) branch located in Mintal, Davao City.
Since most of Mintal is residential, we would like to find out one ATM and two tellers would be enough to accommodate
the clients coming in. It has been recorded that one to two clients arrive every eleven minutes.

One client arrives 75% of the time, while two clients arrives 25% of the time. These clients sometimes use the
ATM, go to the bank tellers for service, or both. Using the ATM takes 1 or 2 minutes, while being accommodated by
the bank teller takes 4 - 7 minutes.

Customers catered by tellers and ATM

Customers arriving for Teller services 1 per 11 minutes
ATM 1 per hour
Table 1
Process

II]MODEL DEVELOPMENT

Framework

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III]USE CASE DIAGRAM and PROCESS FLOW DIAGRAM

Case Diagram

Process Flow
Teller customer
People arriv e f or
teller serv ices Bank Door Move to teller

Customer
Teller Area Banking Area Leave Bank

Exit Bank Exit to Street

ATM customer

ATM customer
arrive ATM Entrance Move To ATM

ATM Area ATM Processing Leave ATM Area

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IV]SIMULATIONRESULTS

Figure 1
Result

The result of the simulation is shown in the figure above. In one replication, there were 33 customers served
by the tellers and also the ATM provided by the Bank.

Figure 2
Entity

In this figure, the entities involved in the simulation were displayed. The time they spent inside the bank or
using the ATM are found in this figure.

Figure 3
Queue

In this figure, the process of the queue is being shown. It also shows how many customers used the ATM
and how many customers were catered by the bank tellers.

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 Figure 4
Resources

In this figure, the resources used in the simulation are displayed. It shows the time where the tellers are
available and busy. Also, it shows the same information for the ATM.

V]DISCUSSION AND RECOMMENDATION (if any)

Discussion

Figure 1
This figure shows the result for the simulation of a Bank System. This simulation has 1 ATM and 2 bank tellers.
The result per replication is 33 which means it is good for a small bank. The bank stated in a problem is a big company
however the bank in the problem is a small bank with 2 tellers only which makes this simulation a good match for the
bank’s operations.
Figure 2
This figure shows the results for the entities of the bank. It shows how many customers were inside the bank
already. Also, it shows how many customers are waiting and how much time the customers are using the ATM and
teller. The figure also shows many how many customers used the ATM only and how many customers went inside
the bank and talked to the tellers.
Figure 3
This figure shows how the queueing process of the simulation worked. It showed that there was no waiting
time for the ATM and the tellers were efficient in handling the customers. This is a good result since the customers
were catered quickly by the two tellers inside the bank.
Figure 4
This figure shows how the resources of the bank were utilized during the simulation. It showed that the ATM
outside the bank had customers using it but not often since the results showed that most of the customers went inside
the bank to do their transactions with the tellers. The two tellers catered 50% each of the customers that went inside
to do their transactions.

Recommendation

The simulation for the bank process was a good simulation since the results lead to the bank being efficient
in serving or handling the customers. Waiting time is unavoidable since there are only two tellers inside the bank.
To solve this problem, the researchers recommend that banks assign more tellers so that more customers will be
catered at once. Also, the researchers recommend that banks do tests and maintenance on their systems so that
it will have little to no problems since system failures will simply result to more waiting time for customers.

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VI]SIMULATION PROCESS/INTERFACE

Figure 5
Main Interface

Figure 6.A
Teller Simulation

Figure 7
Customer Transactions

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 Figure 8
ATM Simulation

Figure 9
ATM Transactions