Advanced problems and solutions for Network Connections
Identify the Problem
A device can connect to a network
device by the IP address but not by
the host name.
A device can connect to a network
device by the IP address but not by
the host name.
A device can connect to a network
device by the IP address but not by
the host name.
The device does not obtain or renew
the IP address on the network.
The device does not obtain or renew
the IP address on the network.
The device does not obtain or renew
the IP address on the network.
The device does not obtain or renew
the IP address on the network.
An IP address conflict message
displays when connecting a new
device to the network.
An IP address conflict message
displays when connecting a new
device to the network.
A device has network access but
does not have internet access.
A device has network access but
does not have internet access.
A device has network access but
does not have internet access.
Users are experiencing slow transfer
speeds, weak signal strength, and
intermittent connectivity on the
wireless network.
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Probable Causes
Incorrect host name.
Incorrect DNS settings.
DNS server is not operational.
The computer is using a static IP
address from a different network.
Firewall is blocking DHCP.
DHCP server is not operational.
Wireless NIC is disabled.
The same IP address is assigned to
two devices on the network.
Another computer has been
configured with a static IP address
that was already assigned by the
DHCP server.
The gateway IP address is incorrect.
A router is configured incorrectly.
DNS server is not operational.
Wireless security has not been
implemented allowing unauthorized
users access.
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Possible Solutions
Re-enter the host name.
Re-enter the IP address of the
DNS server.
Restart the DNS server.
Enable the computer to obtain an
IP address automatically.
Change the firewall settings to
allow DHCP traffic.
Restart the DHCP server.
Enable Wireless NIC.
Configure each device with a
unique IP address.
Configure the DHCP to exclude
the static IP address from
assignments and reboot all
affected devices.
Configure the correct gateway IP
address on the device or on the
DHCP server.
Reconfigure the router settings.
Restart the DNS server.
Implement a wireless security
plan.
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Advanced problems and solutions for Network Connections

Identify the Problem Probable Causes Possible Solutions

Users are experiencing slow transfer There are too many users connected Add another access point or a
speeds, weak signal strength, and to the access point. repeater to strengthen signal.
intermittent connectivity on the
wireless network.
Users are experiencing slow transfer User is too far away from access Move the access point and
speeds, weak signal strength, and point. ensure it is centrally located.
intermittent connectivity on the
wireless network.
Users are experiencing slow transfer The wireless signal is experiencing Change the channels on the
speeds, weak signal strength, and interference from outside sources. wireless network.
intermittent connectivity on the
wireless network.
End of Document

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