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Troubleshooting

Error: "The License manager is not

functioning or is improperly installed"
displays when launching AutoCAD
Products and versions covered 

By: Support
Mar 13 2019

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When trying KNOWLEDGE
to start any product NETWORK
in the AutoCAD (/) (i.e., AutoCAD, AutoCAD LT, AutoCAD MEP,
family of products
etc.), releases 2017, 2018, or 2019, the following license error is displayed:
 
Search AutoCAD
License Error 
The License manager is not functioning or is improperly installed. AutoCAD will shut down now.
 

Environment:
Windows operating system

Recently installed Windows updates

Solution:
If this error occurs on the system that has LogMeIn installed, refer to this article first
(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-The-
License-manager-is-not-functioning-or-is-improperly-installed-AutoCAD-LT-will-shut-down-now-with-
LogMeIn-installed-on-machine.html), otherwise, refer to the following possible solutions:

Option 1: Check whether the FlexNet Licensing Service is running

1. Click Start (or right-click Start on Windows 10) and choose Run.

2. In the Run box, type services.msc.

3. In the Name column of the Services console window, find FlexNet Licensing 64 and check whether its status
is Running.
If FlexNet Licensing 64 is running, close the Services console window and go to Solution 2.

If FlexNet Licensing 64 is not running, go to step 4.

4. In the Startup Type column, right-click Manual and select Properties. (Note: if the service cannot be started,
make sure the Windows profile being used has enough permissions. Consult with an IT administrator if
necessary.)

5. In the Properties dialog, use the drop-down menu to change Startup Type to Automatic and click OK.
6. To change the status of FlexNet to Running, right-click its empty Status cell and select Start from the context
menu.
Note: If AutoCAD version is 2018 is being used, install the Autodesk License Service (x64) - 5.1.5 Hotfix
 (https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-License-Service-x64-
(http://www.autodesk.com/)
5-1-5-Hotfix-installation.html).
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Option 2: Verify that Active X controls are enabled

1. In Windows Search box type Internet Options and hit Enter.

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2. Select Security tab and click on Custom level... button.

3. Scroll down the Security Setting list to Run ActiveX controls and plug-ins, and enable it.

4. Scroll down to see Script ActiveX control marked safe for scripting*, and enable it.

5. Click OK a couple of times to exit Internet Properties dialog window.

Option 3: Run as administrator

Right-click the product icon, choose Run As Administrator, and see whether the product runs as expected.

Option 4: Recreate the licensing data file

AutoCAD will not run if the licensing data file is missing or corrupted.

1. Browse to the folder for the installed product version:

For 2017 products: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key
(https://knowledge.autodesk.com/customer-service/download-install/activate/find-serial-number-product-
key/product-key-look/2017-product-keys)>_2017.0.0.F
For 2018 products: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key
(https://knowledge.autodesk.com/customer-service/download-install/activate/find-serial-number-product-
key/product-key-look/2018-product-keys)>_2018.0.0.F
For 2019 products: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key
(https://knowledge.autodesk.com/customer-service/download-install/activate/find-serial-number-product-
key/product-key-look/2019-product-keys)>_2019.0.0.F

If the folder isn’t there, be sure that it’s not hidden (https://support.microsoft.com/en-
us/help/14201/windows-show-hidden-files).

If the folder doesn’t exist, create it.

Note: Replace <Product Key> with the product key for the installed product. This product key can be found in
the Autodesk Account at manage.autodesk.com (https://manage.autodesk.com).

2. If an LGS.data file is in the folder, delete it.

3. Use a text editor such as Notepad to create a text file named LGS.data file in the folder.

4. Open LGS.data in the text editor and type one of the following based on the Autodesk software license type in
capital letters on the first line of the file:
 
_STANDALONE (if the product license has a serial number)
_NETWORK (if a Multi-User license is used)
 _USER (if the license is based on a specific Autodesk ID and does not have a serial number)
(http://www.autodesk.com/)
Note: If a network license is being used, create LICPATH.lic file Create
in the same folder.
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AUTODESK KNOWLEDGE NETWORK (/)
LICPATH.lic file content is as following format. Replace yourServerName with the license server name or its IP
address.
Search AutoCAD 
SERVER yourServerName 000000000000
USE_SERVER

5. Save LGS.data and close the text editor.

Important: Verify that the text editor did not save LGS.data with a hidden “.txt” extension. See these
instructions (http://knowledge.autodesk.com/article/How-to-show-hidden-file-extensions) to be sure that
extensions are not hidden.

6. Go to C:\Users\%userprofile%\AppData\Roaming\Autodesk and delete the ADUT folder if exits.

7. If the Autodesk Desktop App installed, launch it and sign in with the relevant Autodesk account credentials.
8. Try starting the product again.

Option 5: Restore CLM component

1. Navigate to C:\ProgramData\Autodesk\.

2. Rename the folder CLM to CLM.old.

3. Navigate to Control Panel - All Control Panel Items - Programs and Features.

4. Repair Microsoft Visual C++ Redistributable versions 2012, and 2015 or 2017 whichever is installed.
1. Right click on one of the above mentioned installed Microsoft Visual C++ Redistributables.

2. Select  Change, then Repair.

3. Repeat the same for all installed Microsoft Visual C++ Redistributable versions 2012, and 2015 or 2017.

5. Right click on Autodesk License Service (x64) X.X and click Change - the component will be reinstalled.

6. Repeat for any other version of Autodesk License Service (x64) listed.

7. Run AutoCAD again.

Option 6: Try other troubleshooting measures

If the previous solutions don’t solve the problem, try each of the following, one at a time. Test for success before
trying the next one.

Make the latest AutoCAD updates are installed.

Scan the system with an antivirus software to check for adware or malware. If adware or malware is found,
search the Internet for ways to uninstall it.

Disable the antivirus software.

 Sign out from all Autodesk cloud services and applications that may be running on the system (e.g. Autodesk
(http://www.autodesk.com/)
Desktop App, A360, Fusion 360, etc.)

Reactivate the license: Create Account | Sign In English

AUTODESK KNOWLEDGE NETWORK (/)
Be sure that files and folders are not hidden using these instructions (https://support.microsoft.com/en-
us/help/14201/windows-show-hidden-files).
Search AutoCAD 
Remove all files under C:\Users\<username>\AppData\Roaming\Autodesk\ADUT

Remove all files under C:\ProgramData\Autodesk\ADUT

Go to C:\ProgramData\Autodesk\CLM and delete the folder "LGS"

Go to C:\ProgramData\FLEXnet and delete all files that start with adskflex

Go to C:\Users\<username>\AppData\Local\Autodesk\Web Services and delete the file LoginState.xml

Start AutoCAD again.

If the files/folders in bold above have not been created, perform the following steps:

In the Internet Options window on the Advanced tab, under Settings, scroll down to the Security section.

Make sure ssl 3.0 is enabled

Uninstall\reinstall all C++ libraries.  How to remove and reinstall Microsoft Visual C++ Runtime Libraries
(https://knowledge.autodesk.com/support/arnold/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-
reinstall-Microsoft-Visual-C-Runtime-Libraries-from-Autodesk-software-installation-package.html)

Run the AutoCAD product and try to activate it.

Uninstall the AutoCAD product and reinstall it as follows:

a. Use the Windows Uninstall control panel to remove the product.

Note: If  licensing errors occur from all Autodesk products, perform a clean uninstall
(https://knowledge.autodesk.com/customer-service/download-install/remove-products/clean-
uninstall). Be sure to back up the system before performing a clean uninstall.

b. Download the software again using Browser Download (https://knowledge.autodesk.com/customer-

service/download-install/download/about-download-methods/browser-download-method-for-autodesk-
account).
c. Run the installer to reinstall the product.

Option 7: Create a deployment to reinstall the AutoCAD product.

A deployment install is a workaround when normal installation fails because of locked or deleted license
information. There are several reasons for the loss of license data, including operating system updates. Unlike a
regular installation, a deployment installation gathers the license information before starting the product,
replacing lost or corrupted information.

Attempt this solution only if a licensing error occurs after trying Solutions 1–4.

1. If a previous installation of AutoCAD product exists, uninstall it now using the Windows Uninstall control
panel.
 2. Follow these instructions (https://knowledge.autodesk.com/customer-service/network-license-
(http://www.autodesk.com/)
administration/network-deployment/creating-deployment/creating-deployment-0) to create a deployment.
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3. LocateAUTODESK KNOWLEDGE
Setup.exe in the deployment path.NETWORK (/)

4. Right-click Setup.exe and select Run As Administrator.

Search AutoCAD
5. Follow the instructions for installing the AutoCAD product deployment. 
6. Restart the computer and start the AutoCAD product.,

Option 8: Autodesk Desktop App

Make sure the Autodesk Desktop App is working correctly.

If the Autodesk Desktop App does not load: 

1. Click the arrow to display "show hidden icons"
2. Locate the Autodesk Desktop App icon and right click
3. Select exit
4. Open Windows task manager and make sure the follow tasks are not running.
AutodeskDesktopApp.exe
AdAppMgrSvc.exe
 
After completing the steps try running the Autodesk Desktop App and logging in. After successfully logging in try
logging into your Autodesk software.

If you still have problems with the Autodesk Desktop App please refer to the article Autodesk Desktop App
freezes and shows a blank white screen
(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Desktop-App-
freezes-and-shows-a-blank-white-screen.html)

Option 9: Clock Error Appears Before Licensing Error Shows

 Follow the steps shown in Clock Error: Clock Error: Check that your system clock is set to the current date and
time before you try again (https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Clock-
Error-Check-that-your-system-clock-is-set-to-the-current-date-and-time-before-you-try-again.html)

See Also:
Error: "The License manager is not functioning or is improperly installed" on systems with LogMeIn installed.
(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-The-
License-manager-is-not-functioning-or-is-improperly-installed-AutoCAD-LT-will-shut-down-now-with-
LogMeIn-installed-on-machine.html)

2018 product activation crash when clicked "Enter a Serial Number" (https://knowledge.autodesk.com/search-
result/caas/sfdcarticles/sfdcarticles/2018-product-activation-crash-when-clicked-Enter-a-Serial-
Number.html)
 You don't get a serial number when you renew your subscription (Windows)
(http://www.autodesk.com/)
(http://knowledge.autodesk.com/article/You-don-t-get-a-serial-number-when-you-renew-your-subscription-
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Windows)

Clock Error: Clock Error: Check that your system clock is set to the current date and time before you try again
(https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Clock-Error-Check-that-your-
Search AutoCAD 
system-clock-is-set-to-the-current-date-and-time-before-you-try-again.html)

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Help on licensing for multiple Autodesk products (https://forums.autodesk.com/t5/Installation-
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