AE - No Surprise Parternship Communication

Instructions for No Surprise Partnership Communication:
1) The initiator of each communication using this form must verify the distribution list and make the necessary corrections to ensure
the distribution is correct.
2) Use this form for both Quality and Materials communications.
3) Retain evidence of customer notification and acknowledgement for all issues that impact the customer.
AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

Page 1 of 13
(01-October-2012) Confidential and Proprietary
No Surprise Partnership Communication
Date: Contact Name:
Customer: Phone #:
Ship To: Adient Facility:
Program Name: Response Required:

(who and when)
Issue: Tracking Number (if applicable) _______________
Personal safety & injuries Customer Quality
Capacity Constraints Supplier Quality
Balance Out Line Interruptions
Demand Variance Pilot / Launch
Leadtime Violation Other _________________________________________

0
Issue Description: (attach pictures if req)
Suspected Root Cause(s)

1)
2)
3)
Timing
Corrective Actions: (add attachments for additional space) Responsibility Plan Actual
Ship Window Affected: Est. Date Est. Time Actual Date Actual Time
Beginning Sequence Number Ending Seq Variance
Cost Impact Description Timeline

Supplier Overtime / Setup Charge: Review Date:
Adient Overtime: Est Close Date
Premium Freight Actual Close Date
Actual Cost of Premium Freight:

Other:
Total Cost: $ Payor of Premium Freight:
Escalation of No Surprise: Scope of Issue Minimum Distribution

Miss Ship to Customer All
Issue within plant-no customer impact Plant only
Alert Supplier of Demand Charges Plant Materials and Effected Supplier
Adient to Adient Demand Variation Communicatio Plant and SCE
Premium Cost to Meet Demand All
Yes Distribute to other <Enter plant> <Enter plant> <Enter plant> <Enter plant>
Distribute to Customer (X)
No Plants (X) <Enter plant> <Enter plant> <Enter plant> <Enter plant>
Retain evidence of customer notification and acknowledgement for all issues that impact the customer.
Approvals
Plant Manager Quality Manager
Distribution list
Group Level
P&L: < SELECT >
(Add or Delete According To Issue)
Group Level Out Email Telephone P&L Level Out Email Telephone
Group VP Quality Group VP (P&L leader)
Group VP Strategic Planning Group VP (P&L leader II)
Group VP Program Mgmt VP Operations
VP Product Safety Global VP/Director Quality
VP Supplier Quality Global VP Program Mgmt
other Director Safety
Other Director Quality OPS
Other Director Supplier Quality
Other Director Central Quality
CBU Level < SELECT > Issuing Plant Level
VP & GM CBU Managing Director

Dir./Mgr. Quality Operations Manager
Director MQE Quality Manager
Director AQE Materials Manager
Director Purchasing Plant Controller
other Program Manager
other Launch Manager
other Mfg. Eng. Manager
other SCM Engineer
Other
Other
Other
Customer Plant (if applicable) Supplier (if applicable)

OSS Manager General Manager
Operations Manager Customer Service Rep
Quality Manager Program Manager
Materials Manager Sales Representative
Purchasing Manager Materials Manager
Other Other
AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc. Page 2 of 13

(01-October-2012) Confidential and Proprietary Printed: 11/11/2019
Complete Seats - Americas Complete Seats - EU
Group VP (P&L leader) Jeff.Williams@jci.com Bryan.Gray@jci.com
Group VP (P&L leader II)
VP Operations Jesus.Beas@jci.com Wolfgang.Merkel@jci.com
VP/Director Quality David.Mihelick@jci.com Wolfgang.Merkel@jci.com
VP Program Mgmt Richard.E.Pence@jci.com Eamonn.Kearney@jci.com
Director Safety Bernd.Kraemer@jci.com
Director Quality OPS Georgi.Tschumboridse@jci.com
Director Supplier Quality tbd Michael.Klagge@jci.com
Director Central Quality Regina.K.Locklear@jci.com Heike.Braeunlich@jci.com
Revise the distribution, as needed, p

Page 3 of 13
Complete Seats - AP PBU Foam - Americas PBU Foam - EU
Randal.P.Leslie@jci.com
Brian.W.Cooke@jci.com Brian.W.Cooke@jci.com
Michael.D.Summers@jci.com Thomas.W.Bobo@jci.com John.Moulton@jci.com
Alan.J.Selbert@jci.com
Yasuji.Ikisu@jci.com Marc.De-Winter@jci.com Marc.De-Winter@jci.com
Hiroki.Nagai@jci.com
tbd tbd tbd

Darrell.J.Robertson@jci.com Hans-Peter.Thellmann@jci.com
stribution, as needed, prior to completing the form.

Page 4 of 13
PBU Metals - Americas PBU Metals - EU PBU Trim - Americas
Byron.S.Foster@jci.com Manfred.Rotterdam@jci.com
Jef.Vercammen@jci.com
tbd tbd Owen.J.Weir@jci.com
Luc.G.Lagasse@jci.com
tbd tbd tbd

tbd tbd Sam.Gutierrez@jci.com

Page 5 of 13
PBU Trim - EU PG Electronics PG Interiors - Americas
Paul.Lambert@jci.com Jeffrey.A.DeBest@jci.com
Jef.Vercammen@jci.com Philippe.Simon@jci.com Terry2.Campbell@jci.com

Owen.J.Weir@jci.com Robert.F.DePotter@jci.com
denis.pignede@jci.com Caryl.Brown@jci.com
tbd tbd tbd

Roman.Stepanek@jci.com Philippe.Reverdy@jci.com

Page 6 of 13
PG Interiors - EU China
Jeffrey.A.DeBest@jci.com Johannes.Roters@jci.com
Alan.C.Mumby@jci.com Neil.Morrison@jci.com
Robert.F.DePotter@jci.com Su.Zhe@jci.com
Matthias.Koeppe@jci.com Fang.Chau.Chang@jci.com
tbd tbd
Arndt.Vukan@jci.com Karen.Yang@jci.com

Page 7 of 13
CG EU - CBU Daimler/BMW CG EU - CBU Fiat
VP & GM CBU Matthias.Berg@jci.com Marzio.Raveggi@jci.com
Dir./Mgr. Quality Martin.Klimpel@jci.com Roberto.Arosio@jci.com
Director MQE na
Director AQE na
Director Purchasing
other
other
other
other
Revise the distribution, as needed, prior to completin

Page 8 of 13
CG EU - CBU Renault/PSA CG EU - CBU VW CG EU - Volvo
Yves.Marchal@jci.com Detlef.Juers@jci.com Stefan.Hagerstroem@jci.com
Trevor.Pillay@jci.com Monika.Malisova@jci.com Hans.Rossle@jci.com
na
na
ded, prior to completing the form.

Page 9 of 13
CG EU - Region Russia CG EU - Region South Africa CG NA - CBU Chrysler
Heinrich.Fiedler@jci.com Ingo.Fleischer@jci.com Michael.T.Muncie@jci.com
Alexander.Beierbach@jci.com Allan.Venter@jci.com Michael.Beck@jci.com

Page 10 of 13
CG NA - CBU Ford CG NA - CBU GM CG AP- CBU Honda
Jim.A.Bennethum@jci.com Yoshiharu.Kittaka@jci.com
James.W.Smalley@jci.com James.Pastor@jci.com Masayuki.Nakamura@jci.com

Page 11 of 13
CG AP- CBU Hyundai/KIA CG AP- CBU JLR CG AP- CBU Nissan
Paul.Chawla@jci.com Yasushi.Inoshita@jci.com
tbd Akihiro.Makino@jci.com

Page 12 of 13
CG AP- CBU Toyota
Christopher.E.Couch@jci.com
tbd

Page 13 of 13

AE - No Surprise Parternship Communication

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AE - No Surprise Parternship Communication

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Instructions for No Surprise Partnership Communication:

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

Ship To: Adient Facility:

Program Name: Response Required:

Personal safety & injuries Customer Quality

Capacity Constraints Supplier Quality

Balance Out Line Interruptions

Demand Variance Pilot / Launch

Leadtime Violation Other _________________________________________

Issue Description: (attach pictures if req)

Suspected Root Cause(s)

Beginning Sequence Number Ending Seq Variance

Cost Impact Description Timeline

Actual Cost of Premium Freight:

Escalation of No Surprise: Scope of Issue Minimum Distribution

Plant Manager Quality Manager

CBU Level < SELECT > Issuing Plant Level

VP & GM CBU Managing Director

Customer Plant (if applicable) Supplier (if applicable)

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc. Page 2 of 13

Revise the distribution, as needed, p

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

tbd tbd tbd

stribution, as needed, prior to completing the form.

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

tbd tbd tbd

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

Jef.Vercammen@jci.com Philippe.Simon@jci.com Terry2.Campbell@jci.com

tbd tbd tbd

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

Revise the distribution, as needed, prior to completin

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

ded, prior to completing the form.

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

AE-MOS-FR-56-E / Rev 03 Johnson Controls, Inc.

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